Greyhound is Shutting Down All Operations in Canada
By Simon Hung
May 13, 2021Greyhound Canada has permanently ceased all operations, effective immediately, citing significant ridership drops as a result of the COVID-19 pandemic.
The closure will only impact Greyhound's Canadian operations, as Greyhound USA operates as a separate entity and will not be impacted by this move.
Originally founded in 1929, Greyhound Canada was once a mainstay in cross-country bus travel, but the company has struggled in recent years, even before the pandemic – in 2018, the company discontinued all of their routes in Western Canada and rural Ontario, at the time reporting a 41% drop in ridership between 2010 and 2018.
Their struggles worsened due to the COVID-19 pandemic, resulting in a 95% plunge in ridership between 2019 and 2020. Earlier this month, the company was forced to scale back their operations, reducing the number of Canadian routes to just six, all centred in Ontario and Quebec.
"We deeply regret the impact this has on our staff and our customers, as well as the communities we have had the privilege of serving for many years," said Greyhound Canada Senior Vice President Stuart Kendrick, "A full year without revenue has unfortunately made it impossible to continue operations. Thank you to our dedicated staff for their commitment and service, and to our customers for choosing Greyhound Canada during better times."
As of May 13, the following routes will be permanently discontinued:
- Ottawa-Kingston
- Sudbury-Ottawa/Toronto
- Toronto-Kitchener/Guelph/Cambridge
- Toronto-London-Windsor
- Toronto-Niagara Falls
- Toronto-Ottawa-Montreal
Canada-US cross-border routes will continue to operate when the borders are re-opened for travel, as those routes are operated by Greyhound USA.
Canadian customers with pre-booked tickets or travel vouchers can request a refund by calling Greyhound’s customer service line at 1-800-661-8747 and refund services will be available until June 30, 2021.
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Source: Greyhound Canada
Showing 40 Most Recent Comments
View allI paid money to buy all those Greyhound bucks decades ago, it is not rewards, it is like gift certificate and it has no expiry date. Because I travelled a lot during that time with Greyhound's Ameripass and since then they have discontinued that kind of ticket and they were cutting service here and there. I really could not use all those certificates/coupons.
That is why I'm so angry. In additional, they don't even answer request anymore after I mentioned the Quebec Small Claim Court. Even I might not get any money back after the court fee, I will go after them. Thank you for reminding me of the counter sue but I don't think they have a valid reason to counter sue somebody who requests a refund of the money for service not provided.
Most points programs t and c clearly state that these rewards have no cash value. I couldn’t find grey hound Canada T anC but if you look hard enoguh you might find some archived snapshot somewhere.
The greyhound usa rewards programs does state
All Road Rewards awarded have no cash value and are void if sold, purchased, brokered, or bartered. All transactions in the Program are subject to review and adjustment by Greyhound. Greyhound reserves the right to cancel your membership, reverse any awards, or void any tickets if a Member(s) misuses or violates these Rules.
As for filing for small claims. Might work as it’s such a small amount might be cheaper to pay you off than read your claim in detail. You’ve asked a few times about this refund. I’d say it’s a stretch but if you got a few bucks laying around go for it.
You do have the risk of being counter sued for legal fees.
Salmaan Farooqui
The Canadian Press
Staff
Published Monday, May 17, 2021 1:10PM EDT
Can high speed rail or megalev be built to connect Windsor, ON to Quebec, QC and other cities and towns on its way?
Hasn't even come into effect yet and you're already blaming it on that ...this is one of the many reasons climate deniers have absolutely no credibility.
Try going from Toronto to Collingwood. The bus would quit in Barrie or go past Barrie, but not in the Collingwood direction.
You'd have to wait 30 minutes (or so) for a bus heading to Collingwood from Barrie.
I wonder how people will get to Collingwood now...the service was bad enough as is! lol
already a thread
"The clean fuel standard to require fuels like gasoline and diesel to burn more cleanly is being pushed back at least several months because of COVID-19. Last month, the government moved the implementation date for new standards on liquid fuels like gasoline from Jan. 1, 2022, to just sometime in 2022. The proposed regulations that were to be published this spring are not coming now until the fall."
from https://www.cbc.ca/news/technology/clim ... -1.5574981
BC says hi at 110+. Today it just went up another 7c to most stations so tomorrow I'm expecting the rest to follow suit
The feds need to better increase cerb as well as extend it. As this goes on more n more companies will start layoffs if business is dead
No trains, no buses ... if you don’t own a vehicle now in the 21st Century not a lot of places small town folk can go anymore
Don’t think this is progress