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Greyhound is Shutting Down All Operations in Canada

Greyhound is Shutting Down All Operations in Canada

By Simon Hung

Greyhound Canada has permanently ceased all operations, effective immediately, citing significant ridership drops as a result of the COVID-19 pandemic.

The closure will only impact Greyhound's Canadian operations, as Greyhound USA operates as a separate entity and will not be impacted by this move.

Originally founded in 1929, Greyhound Canada was once a mainstay in cross-country bus travel, but the company has struggled in recent years, even before the pandemic – in 2018, the company discontinued all of their routes in Western Canada and rural Ontario, at the time reporting a 41% drop in ridership between 2010 and 2018.

Their struggles worsened due to the COVID-19 pandemic, resulting in a 95% plunge in ridership between 2019 and 2020. Earlier this month, the company was forced to scale back their operations, reducing the number of Canadian routes to just six, all centred in Ontario and Quebec.

"We deeply regret the impact this has on our staff and our customers, as well as the communities we have had the privilege of serving for many years," said Greyhound Canada Senior Vice President Stuart Kendrick, "A full year without revenue has unfortunately made it impossible to continue operations. Thank you to our dedicated staff for their commitment and service, and to our customers for choosing Greyhound Canada during better times."

As of May 13, the following routes will be permanently discontinued:

  • Ottawa-Kingston
  • Sudbury-Ottawa/Toronto
  • Toronto-Kitchener/Guelph/Cambridge
  • Toronto-London-Windsor
  • Toronto-Niagara Falls
  • Toronto-Ottawa-Montreal

Canada-US cross-border routes will continue to operate when the borders are re-opened for travel, as those routes are operated by Greyhound USA.

Canadian customers with pre-booked tickets or travel vouchers can request a refund by calling Greyhound’s customer service line at 1-800-661-8747 and refund services will be available until June 30, 2021.

____________________

Source: Greyhound Canada

39 Comments

    • iamskyhigh wrote: Greyhound Canada announces shutdown as of TuesdayMay 12. Another Covid casualty.
      Wrong date

      "The temporary service suspension will take effect May 13. We will be monitoring federal and provincial restrictions along with infection statistics to identify when to restore operations."

      Source: https://news.greyhound.ca/
    • Report Post
    • Hardly matters to us in Thunder Bay as they cut off our service and land locked us for bus travel several years ago. This area was one of the first they branched off to back when they first started and one of the first they killed when they downsized...
    • Report Post
    • Wonder if they will even restore some routes when restrictions lift. Aren’t they giving layoffs to their employees?
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    • Pete_Coach wrote: I suspect Greyhound is dead.
      As I recall, Western Canada Greyhound operations have ceased so, this will mst likely kill the rest of the operation.
      Sad, but true

      No trains, no buses ... if you don’t own a vehicle now in the 21st Century not a lot of places small town folk can go anymore

      Don’t think this is progress
    • Report Post
    • Expect even more layoffs in local and regional transit if this shutdown continues
      The feds need to better increase cerb as well as extend it. As this goes on more n more companies will start layoffs if business is dead
    • Report Post
    • DougO wrote: Hardly matters to us in Thunder Bay as they cut off our service and land locked us for bus travel several years ago. This area was one of the first they branched off to back when they first started and one of the first they killed when they downsized...
      Yeah not affected here.
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    • PointsHubby wrote: Sad, but true

      No trains, no buses ... if you don’t own a vehicle now in the 21st Century not a lot of places small town folk can go anymore

      Don’t think this is progress
      Market condition don't support for lots of public transit in small towns, on the bright side, the money you save from cheaper RE will pay for a car.
    • Report Post
    • divx wrote: Market condition don't support for lots of public transit in small towns, on the bright side, the money you save from cheaper RE will pay for a car.
      I wish. Current gas price in town is 99.9 cents a Litre. Never seems to go down much. I'd get an electric but they are expensive to purchase new. Used cars don't last or may be problematic. No easy answers for a limited budget...
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    • DougO wrote: I wish. Current gas price in town is 99.9 cents a Litre. Never seems to go down much. I'd get an electric but they are expensive to purchase new. Used cars don't last or may be problematic. No easy answers for a limited budget...
      On the bright side, you aren't paying $3000 a month rent or mortgage for living in Toronto.
    • Report Post
    • PointsHubby wrote: Sad, but true

      No trains, no buses ... if you don’t own a vehicle now in the 21st Century not a lot of places small town folk can go anymore

      Don’t think this is progress
      Horses?
    • Report Post
    • Kiraly wrote: Horses?
      I rarely saw them on the road, even in rural jurisdictions. Riding clubs, therapeutic riding, etc. is usually on private land. Too much of a risk having the horses on the side of the road unless it was a rarely used road. There are a lot of places with horses in rural areas outside of the city of Thunder Bay...
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    • apnayloags wrote: Expect even more layoffs in local and regional transit if this shutdown continues
      The feds need to better increase cerb as well as extend it. As this goes on more n more companies will start layoffs if business is dead
      No, stop the handouts! Next time save for a rainy day
      DougO wrote: I wish. Current gas price in town is 99.9 cents a Litre. Never seems to go down much. I'd get an electric but they are expensive to purchase new. Used cars don't last or may be problematic. No easy answers for a limited budget...
      BC says hi at 110+. Today it just went up another 7c to most stations so tomorrow I'm expecting the rest to follow suit
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    • Messerschmitt wrote: No, stop the handouts! Next time save for a rainy day



      BC says hi at 110+. Today it just went up another 7c to most stations so tomorrow I'm expecting the rest to follow suit
      Can. Tire here was 99.9 when I bought gas for the lawn mower a couple hours ago. But other places had bumped up to 109.9 this afternoon. Wonder what is fueling this price increase (no pun intended)?
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    • DougO wrote: Can. Tire here was 99.9 when I bought gas for the lawn mower a couple hours ago. But other places had bumped up to 109.9 this afternoon. Wonder what is fueling this price increase (no pun intended)?
      Gouging + govt taxes, imposing ethanol and "cleaner" gas at pump + oil company blaming it on govt.
    • Report Post
    • Messerschmitt wrote: Gouging + govt taxes, imposing ethanol and "cleaner" gas at pump + oil company blaming it on govt.
      After 2022

      "The clean fuel standard to require fuels like gasoline and diesel to burn more cleanly is being pushed back at least several months because of COVID-19. Last month, the government moved the implementation date for new standards on liquid fuels like gasoline from Jan. 1, 2022, to just sometime in 2022. The proposed regulations that were to be published this spring are not coming now until the fall."
      from https://www.cbc.ca/news/technology/clim ... -1.5574981
    • Report Post
    • DougO wrote: I rarely saw them on the road, even in rural jurisdictions. Riding clubs, therapeutic riding, etc. is usually on private land. Too much of a risk having the horses on the side of the road unless it was a rarely used road. There are a lot of places with horses in rural areas outside of the city of Thunder Bay...
      They only have 1 hp though.
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    • Brutal for the smaller communities that rely on this service.
    • Report Post
    • Damn I remember using them quite a bit back in the days when I was in University.
    • Report Post
    • Rip in peace greyhound Canada.
    • Report Post
    • That's just a headless thing to do.
    • Report Post
    • sad day but expected.
    • Report Post
    • Can't say I ever traveled on Greyhound but I did use their parcel service once because it was cheaper and quicker than Canada Post.
    • Report Post
    • They cut back their operations in Canada years ago to almost nothing. I'm not surprised in the least to hear this, only surprised they didn't do it sooner...
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    • IcarusLSC wrote: They cut back their operations in Canada years ago to almost nothing. I'm not surprised in the least to hear this, only surprised they didn't do it sooner...
      Any time where there is good service to one location, but you want to go further, Greyhound was always a royal pain.
      Try going from Toronto to Collingwood. The bus would quit in Barrie or go past Barrie, but not in the Collingwood direction.
      You'd have to wait 30 minutes (or so) for a bus heading to Collingwood from Barrie.
      I wonder how people will get to Collingwood now...the service was bad enough as is! lol
    • Report Post
    • DougO wrote: Hardly matters to us in Thunder Bay as they cut off our service and land locked us for bus travel several years ago. This area was one of the first they branched off to back when they first started and one of the first they killed when they downsized...
      Yes, they cut Vancouver Island off years back too.
    • Report Post
    • DougO wrote: I wish. Current gas price in town is 99.9 cents a Litre. Never seems to go down much. I'd get an electric but they are expensive to purchase new. Used cars don't last or may be problematic. No easy answers for a limited budget...
      Are you shitting me? It's $1.559 in Victoria.
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    • Chickinvic wrote: Are you shitting me? It's $1.559 in Victoria.
      You quoted a post from 367 days ago lol
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    • COVID is getting blamed for a lot of things but I suspect businesses that were already failing are the ones that require a permanent shutdown. I would be interested to know the ridership and revenue pre-COVID. If it was solely b/c of COVID then only a temporary shutdown was needed. GO is still running.
      Messerschmitt wrote: Gouging + govt taxes, imposing ethanol and "cleaner" gas at pump + oil company blaming it on govt.
      Hasn't even come into effect yet and you're already blaming it on that ...this is one of the many reasons climate deniers have absolutely no credibility.
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    • Does anybody know how to get a refund for the greyhound bucks? I have $360 of it I purchased it a long time ago. I called and the CSR told me that since they don't have any record, I can only try at the greyhound terminal, but she does not guarantee it because they don't service Canada anymore. I am in Montreal and we still have the Greyhound terminal they services Greyhound U.S.
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    • samsonmqcc wrote: Does anybody know how to get a refund for the greyhound bucks? I have $360 of it I purchased it a long time ago. I called and the CSR told me that since they don't have any record, I can only try at the greyhound terminal, but she does not guarantee it because they don't service Canada anymore. I am in Montreal and we still have the Greyhound terminal they services Greyhound U.S.
      Greyhound Lines (USA) is a completely separate company that operates the cross-border services - doubt they will do anything with ancient Greyhound Bucks.
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    • Greyhound lost quite a bit of business in recent years to Ridesharing.
    • Report Post
    • peli33 wrote: Greyhound lost quite a bit of business in recent years to Ridesharing.
      I didn't know there is much intercity ridesharing in Canada? I used Blablacar in Europe (so successful that they decided to diversify and get its own bus network), but I haven't found anything like it in Canada
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