Greyhound Canada has permanently ceased all operations, effective immediately, citing significant ridership drops as a result of the COVID-19 pandemic.
The closure will only impact Greyhound's Canadian operations, as Greyhound USA operates as a separate entity and will not be impacted by this move.
Originally founded in 1929, Greyhound Canada was once a mainstay in cross-country bus travel, but the company has struggled in recent years, even before the pandemic – in 2018, the company discontinued all of their routes in Western Canada and rural Ontario, at the time reporting a 41% drop in ridership between 2010 and 2018.
Their struggles worsened due to the COVID-19 pandemic, resulting in a 95% plunge in ridership between 2019 and 2020. Earlier this month, the company was forced to scale back their operations, reducing the number of Canadian routes to just six, all centred in Ontario and Quebec.
"We deeply regret the impact this has on our staff and our customers, as well as the communities we have had the privilege of serving for many years," said Greyhound Canada Senior Vice President Stuart Kendrick, "A full year without revenue has unfortunately made it impossible to continue operations. Thank you to our dedicated staff for their commitment and service, and to our customers for choosing Greyhound Canada during better times."
As of May 13, the following routes will be permanently discontinued:
- Toronto-Niagara Falls
Canada-US cross-border routes will continue to operate when the borders are re-opened for travel, as those routes are operated by Greyhound USA.
Canadian customers with pre-booked tickets or travel vouchers can request a refund by calling Greyhound’s customer service line at 1-800-661-8747 and refund services will be available until June 30, 2021.
Source: Greyhound Canada