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Microsoft to Close All Retail Stores in Canada

Microsoft to Close All Retail Stores in Canada

By Simon Hung

Microsoft will be permanently closing their physical retail stores worldwide, including all seven Microsoft Store locations in Canada.

In a press release issued June 26, the tech giant attributed the closures to a shift in strategy, as Microsoft will focus on retail through their digital channels and continue to sell products at third-party retailers like Best Buy and Staples.

Microsoft opened their first dedicated retail store in 2009 and operate over 100 stores worldwide, mostly in the United States with smaller presences in Australia, Canada, Puerto Rico and the United Kingdom. All Microsoft Store locations have been closed since late-March due to COVID-19.

According to The Verge, Microsoft had initially planned to close their retail stores in 2021, but the COVID-19 pandemic accelerated their plan and all stores are expected to close by the end of this year. Four locations – London, New York, Redmond and Sydney – will be re-configured into Microsoft experience centres that will not sell products.

The first Microsoft Store in Canada was opened in Toronto's Yorkdale Shopping Centre in November 2012, with more locations opening in later years in Alberta (Calgary, Edmonton), British Columbia (Burnaby, Vancouver) and Ontario (Mississauga, Toronto Eaton Centre).

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Source: Microsoft, with reports from The Verge

39 Comments

    • Shame! I bought a Surface Book 3 partly for its excellent store support. The Microsoft Stores seemed always empty except people playing games though.
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    • Microsoft on Friday announced it will permanently close its Microsoft Store retail locations.

      "Microsoft said its retail team members will help on the website instead of in store. A Microsoft spokesperson told CNBC that all Microsoft employees will have the opportunity to stay with Microsoft....

      Microsoft said the closing of its physical locations will 'result in a pre-tax charge of approximately $450 million, or $0.05 per share,' which it will record in the current quarter that ends on June 30. 'The charge includes primarily asset write-offs and impairments,' Microsoft said."


      Microsoft has plans for reimagined 'Experience Centers' for customers in New York City, London, Sydney, and at its headquarters in Redmond, Washington.
    • Report Post
    • I wonder if Samsung might do the same with their stores.
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    • Got 2 laptops from them... an Acer Aspire V5 473P in-store from some years back (did its job but didn't turn out all that great with a busted keyboard early), and then more recently got the Asus FX505 price error online which was nice. Hopefully still some good deals to be had at their online store in the future.
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    • Cheapo-Findo wrote: Online is where it's at nowadays.
      Definitely. I wonder if their retail stores were even profitable?
    • Report Post
    • Sony closed theirs long time ago. The domino effect being accelerated by covid.
    • Report Post
    • They all tried to replicate Apple retail strategy but none of them is able to replicate Apple store experience
    • Report Post
    • Pacific Centre has an Apple Store and a Microsoft Store. I've seen 50 people in the Apple store at the same time. Most I've ever seen in the MS store is 3.
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    • MS is closing their stores but will continue to focus online where the bulk of their sales come from. Mall locations are too expensive.
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    • Lots of big malls are going to be looking for large spaces to be filled.

      What is going to replace all these vacancies?
    • Report Post
    • cristianosham wrote: Sony closed theirs long time ago. The domino effect being accelerated by covid.
      Great clearance deals from the Sony stores closing though.
    • Report Post
    • ORKYYC wrote: Lots of big malls are going to be looking for large spaces to be filled.

      What is going to replace all these vacancies?
      AYCE buffets.
    • Report Post
    • vernonco wrote: MS is closing their stores but will continue to focus online where the bulk of their sales come from. Mall locations are too expensive.
      They probably figured out using Best Buy and staples as show room is a better strategy and cheaper
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    • So I wonder what's gonna happen to all those warranties that Microsoft said they would support in store..
    • Report Post
    • I suspect a lineup for closing down sale.
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    • ORKYYC wrote: Lots of big malls are going to be looking for large spaces to be filled.

      What is going to replace all these vacancies?
      The malls are getting into the retail store business - somewhat. I believe one or more of the mall parent companies have made offers to acquire Forever 21. Simon is already looking at a separate deal to buy Brooks Brothers as part of a bid with Authentic Brands, owners of brands that include Forever 21, Aeropostale and Barneys.
      I believe one of them has also put an offer to acquire JC Penney. See link below.
      https://www.pymnts.com/news/retail/2020 ... -jcpenney/
      A private equity firm is making an offer to buy JC Penneys. Some of these private equity firms with cash on hand will be scavenging for some good deals. The US 'may ' be forced into another shutdown given the spike in cases. Even if open, customers may not go to malls if cases spike. If this happens, it will be the death for many more retailers.
    • Report Post
    • ORKYYC wrote: Lots of big malls are going to be looking for large spaces to be filled.

      What is going to replace all these vacancies?
      Services and not goods. Things that can't be ordered online. Think pedicures, pedicures, and more pedicures.
    • Report Post
    • How about their store gift cards? ❗
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    • ORKYYC wrote: Lots of big malls are going to be looking for large spaces to be filled.

      What is going to replace all these vacancies?
      A wall with a big faux store sticker on it.
    • Report Post
    • smartie wrote: They all tried to replicate Apple retail strategy but none of them is able to replicate Apple store experience
      The look too.
      But like everything MS touches, it turns into a sack of poo.
      ORKYYC wrote: Lots of big malls are going to be looking for large spaces to be filled.

      What is going to replace all these vacancies?
      Amazon warehouse?
      Kiraly wrote:
      Services and not goods. Things that can't be ordered online. Think pedicures, pedicures, and more pedicures.
      No word of a lie I'm pretty sure that a mall where I used to live used to be like 12% jewelry stores.
      The "center" of a + shaped mall had 4 jewelry stores facing each other. Then each arm had another 1-2.
    • Report Post
    • death_hawk wrote: No word of a lie I'm pretty sure that a mall where I used to live used to be like 12% jewelry stores.
      The "center" of a + shaped mall had 4 jewelry stores facing each other. Then each arm had another 1-2.
      Coquitlam Centre?
    • Report Post
    • ecgz88 wrote: How about their store gift cards? ❗
      frame them, they're worthless
    • Report Post
    • DaveProductions wrote: So I wonder what's gonna happen to all those warranties that Microsoft said they would support in store..
      they will probably just offer free pre paid labels to ship it to the service centre i mean the store was probably just shipping it out to service anyway so there just cutting out the need to pay some guy to take your drop off.
    • Report Post
    • TomRFD wrote: Definitely. I wonder if their retail stores were even profitable?
      I just found out today from this thread that there used to be Microsoft physical stores!
    • Report Post
    • Kiraly wrote: Coquitlam Centre?
      Small town Alberta.
      Is Coquitlam Centre that bad? I don't really go to malls that often.
    • Report Post
    • death_hawk wrote: Small town Alberta.
      Is Coquitlam Centre that bad? I don't really go to malls that often.
      Grew up going there but haven't been in nearly 25 years. It matches your description perfectly, + shaped with four jewelry stores facing each other at the center. It was also the only mall in BC that had all three of the major departments stores, Eaton's, Woodward's, and The Bay. I can't remember what the anchor tenant was down the fourth leg.
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    • Kiraly wrote: Grew up going there but haven't been in nearly 25 years. It matches your description perfectly, + shaped with four jewelry stores facing each other at the center. It was also the only mall in BC that had all three of the major departments stores, Eaton's, Woodward's, and The Bay. I can't remember what the anchor tenant was down the fourth leg.
      I might have to go take a look now. I'm curious....
      Same concept. Sears, The Bay, Zellers, and Safeway for me. Obviously years ago since Zellers is gone and so is the Target that replaced it. I'm not even sure what's there now.
    • Report Post
    • No Ottawa Microsoft stores, so I ignored all the MS Store specific deals. Guess I can't miss what we never had.

      Maybe now they'll offer the best deals online too so the rest of us can get them.
    • Report Post
    • this is kinda sad, I actually liked the MS store, 2 of my last 3 laptops in the last 10 yrs were from there, and it was partly due to their great warranty. I spent more time and money in there than I ever did or ever will spend at an apple store.
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    • Their Surface laptops are too expensive, they are much cheaper, comparable specifications alternatives from other brands.
    • Report Post
    • They had the best deal out of the flagship phones with no contract, during Boxing Week (Note 10+)
    • Report Post
    • Kiraly wrote: Grew up going there but haven't been in nearly 25 years. It matches your description perfectly, + shaped with four jewelry stores facing each other at the center. It was also the only mall in BC that had all three of the major departments stores, Eaton's, Woodward's, and The Bay. I can't remember what the anchor tenant was down the fourth leg.
      I think Sears was the anchor tenant in the 4th leg.
    • Report Post
    • I believe Sears moved in to Woodward's old spot. Pretty sure the two weren't there at the same time.
      Just remembered: the food court was at the end of the fourth leg.
    • Report Post
    • vernonco wrote: The malls are getting into the retail store business - somewhat. I believe one or more of the mall parent companies have made offers to acquire Forever 21. Simon is already looking at a separate deal to buy Brooks Brothers as part of a bid with Authentic Brands, owners of brands that include Forever 21, Aeropostale and Barneys.
      I believe one of them has also put an offer to acquire JC Penney. See link below.
      https://www.pymnts.com/news/retail/2020 ... -jcpenney/
      A private equity firm is making an offer to buy JC Penneys. Some of these private equity firms with cash on hand will be scavenging for some good deals. The US 'may ' be forced into another shutdown given the spike in cases. Even if open, customers may not go to malls if cases spike. If this happens, it will be the death for many more retailers.
      What happened for brooks brothers
    • Report Post
    • This sucks....... they had a pretty neat retail experience. I bought several laptops and xbox from there.
      Their December days of deals were pretty good. Remember lining up for free GCs etc.
      Also when they opened in Calgary they had a very very very very very long line up.... lots of doorbusters. I got the $99 Venue 8 Pro.
      The store was so packed you couldn't literally move! Imagine that in today's covid times!

      I read somewhere MS never expected any profit from their retail stores, it was a marketing expense for them.

      I hope they will expand their presence in bestbuy stores maybe? Their products are very good these days, much better than what Google can come up with!

      Will miss them.
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