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We Visited Chick-fil-A's First Toronto Location and Here’s What You Need to Know

We Visited Chick-fil-A's First Toronto Location and Here’s What You Need to Know

By Thomas Kenzaki

Chick-fil-A officially opens the doors to its first Canadian franchised restaurant location in Toronto today and I got a sneak peek inside. Here’s what I learned and also what you can expect when you drop by for a visit.

The announcement of Chick-fil-A’s international expansion into Canada first broke the news in July of last year and we recently learned details about their Canadian menu and pricing.

The only thing left was to wait until the restaurant officially opened and find out what Canadians thought of the popular US quick-service chain.

The restaurant is located at the prime downtown Toronto intersection of Yonge and Bloor. The storefront features floor to ceiling glass windows which bring a lot of natural light into the restaurant.

Upon entering, there are doors to your left and right. Guests will be directed in through the left door as this is where the queue to the counter is located.

The queue features some fun art including a sign welcoming guests to Toronto in multiple languages. Towards the back you’ll find huge tile blocks on the wall featuring their 7 signature sauces (obviously not to scale) which is unique to this location.

During busier periods (assume this to be all opening hours for the first few months), Chick-fil-A employees will be greeting guests in line and taking their orders on tablets to help speed up the time it takes to get orders out.

The counter area has multiple registers, each beside a soft drink dispenser. On the front of each dispenser is another guide to their sauces plus their salad dressings.

Like in the US, Chick-fil-A serves up Coca-Cola soft drinks (sorry Pepsi fans). A pleasant surprise was that Canada Dry is available which often isn’t an option at quick-service restaurants.

Just to the right of the registers you’ll find the clearly marked order pickup area. This area isn’t that big so hopefully their staff can keep up with the large crowds that they’ll be seeing.

The restaurant is setup to seat 70 guests through a mix of bar stool style seats, high top tables, standard tables, and a large community style table.

Fresh cut flowers seen decorating a table.

Chick-fil-A is known for their exceptional customer service, which includes their dining room hosts who not only refresh drinks, but also help those dining-in find tables. Even so, you might have a hard time finding a place to sit (especially for larger groups) during busier times.

Germaphobes will appreciate the hands-free automatic trash compactors.

The bathrooms are located at the back of the restaurant and were as clean as you’d expect from a place that wasn’t yet open to the public. From personal experience, Chick-fil-A bathrooms are typically very well maintained so these may just be the nicest restrooms to use in the area.

After taking a tour of the new restaurant, I’d have to say that it’s a very modern and well designed space. The layout and features of the restaurant makes me believe that they’ll be able to push orders out fast and keep the lines moving.

Overhead lights feature peach baskets to pay homage to Chick-fil-A's Georgia roots.

I do wish they would’ve launched their popular Chick-fil-A mobile app in Canada, which includes mobile ordering and a rewards system, but hopefully that’s something they’re already working on.

Whether you’re a fan of Chick-fil-A or not, they’re now open for business here in Canada with plans to keep expanding across the GTA (15 stores within 5 years). If they can keep up the same high quality of food and exceptional customer service as in the US, they’ll likely see a lot of success here.

Will you be stopping by the new Yonge and Bloor location? Let us know in the comments below.

39 Comments

    • I am a big fan of Chick Fil A so this is great news for me................hopefully the food will taste the same and the prices won't be unreasonable............I assume that these Canadian locations will be closed every Sunday like they are in the U.S.
    • Report Post
    • just had chick fil a a couple days ago in states....

      chicken sandwiches are pretty good tasting...

      hope they open one in sauga...
    • Report Post
    • Mike S wrote:
      Jul 25th, 2018 10:12 am
      I am a big fan of Chick Fil A so this is great news for me................hopefully the food will taste the same and the prices won't be unreasonable............I assume that these Canadian locations will be closed every Sunday like they are in the U.S.
      Fyi, their location at Calgary Airport is closed Sundays

      https://www.yyc.com/TravellerInfo/Shopp ... fault.aspx
    • Report Post
    • Carbooja wrote:
      Jul 25th, 2018 10:04 am
      According this article, Chic-fil-A is opening it's first international location in Canada. (Wrong, there is one in the Calgary Airport)

      They hope have 15-18 Locations in the GTA, personally i'm a fan of the restaurant and can't wait. I think they'll do well as their quality is better than KFC, Popeyes etc.

      https://www.businessinsider.com/chick-f ... ion-2018-7
      The message from Chick-fil-A president and chief operating officer Tim Tassopoulos says "We’re excited to announce that, in 2019, Toronto will be home to the very first franchised international Chick-fil-A restaurant."

      Read https://www.chick-fil-a.ca/A-Message-from-the-President

      The press release from Chick-fil-A says "Chick-fil-A, the #1 chicken restaurant in the United States, today announced that it will open its doors in Toronto in 2019. These will be the company's first franchisee-owned restaurants outside of the United States."

      Read https://www.newswire.ca/news-releases/c ... 98931.html


      https://youtu.be/qOTUCZYc2oA
    • Report Post
    • Can't wait for this, I fully expected Shake Shack to be in Canada before Chick-Fil-A... will CFA put a hurting on Mary Brown's (which is pretty much the Canadian copycat)? 15-18 CFA's in the GTA is a lot more believable than 100 Jollibees in Canada...
    • Report Post
    • Ducky wrote:
      Jul 25th, 2018 10:25 am
      ...chicken sandwiches are pretty good tasting...
      ...and are huge. Hopefully, they don't pull a Canadian version of KFC 😠
    • Report Post
    • EastGTARedFlagger wrote:
      Jul 25th, 2018 11:07 am
      Can't wait for this, I fully expected Shake Shack to be in Canada before Chick-Fil-A... will CFA put a hurting on Mary Brown's (which is pretty much the Canadian copycat)? 15-18 CFA's in the GTA is a lot more believable than 100 Jollibees in Canada...
      I had Mary Brown's once, it was nasty and the batter was coming off. It was a oily mess.
    • Report Post
    • tk1000 wrote:
      Jul 25th, 2018 10:54 am
      The message from Chick-fil-A president and chief operating officer Tim Tassopoulos says "We’re excited to announce that, in 2019, Toronto will be home to the very first franchised international Chick-fil-A restaurant."

      Read https://www.chick-fil-a.ca/A-Message-from-the-President

      The press release from Chick-fil-A says "Chick-fil-A, the #1 chicken restaurant in the United States, today announced that it will open its doors in Toronto in 2019. These will be the company's first franchisee-owned restaurants outside of the United States."

      Read https://www.newswire.ca/news-releases/c ... 98931.html


      ttps://youtu.be/qOTUCZYc2oA
      http://www.edmontonjournal.com/Chick+qu ... story.html

      Chick-fil-A quietly opened its first Canadian franchise at the Calgary airport on Wednesday. The Southern U.S. fast food chain came under fire starting in 2003 for opposition to same-sex marriage.

      Wait there's more!


      https://www.huffingtonpost.ca/2014/05/2 ... 11263.html

      "The Sun notes this isn't Chick-fil-A's first foray into Canada. It opened a location at the University of Alberta in the 1990s.

      "We were in Canada before in 1995 and learned a lot through that experience but we weren’t open very long and now we have an opportunity to... open this new location,” Dick said."
    • Report Post
    • Carbooja wrote:
      Jul 25th, 2018 11:19 am
      I had Mary Brown's once, it was nasty and the batter was coming off. It was a oily mess.
      Exactly. MB is a lame clone of CFA just like Second Cup is a lame clone of Starbucks. Time for MB and SC to go away and leave the job to the pros....
    • Report Post
    • Carbooja wrote:
      Jul 25th, 2018 11:20 am
      http://www.edmontonjournal.com/Chick+qu ... story.html

      Chick-fil-A quietly opened its first Canadian franchise at the Calgary airport on Wednesday. The Southern U.S. fast food chain came under fire starting in 2003 for opposition to same-sex marriage.
      The Calgary Airport location has a 'limited' menu and is owned by HMSHost.

      The Toronto outlet will be the first Chick-fill-A franchisee-owned restaurant.

      The Atlanta-based chain, which has attracted negative attention over the years for its anti-same sex marriage stance, already exists in Canada with operations in Calgary International Airport, but the Toronto outlet will be its first franchisee-owned restaurant.

      from https://www.bnnbloomberg.ca/contentious ... -1.1113580
    • Report Post
    • sandav wrote:
      Jul 25th, 2018 11:08 am
      ...and are huge. Hopefully, they don't pull a Canadian version of KFC 😠
      You can thank the poultry cartel for that, same problem as dairy.
    • Report Post
    • EastGTARedFlagger wrote:
      Jul 25th, 2018 11:35 am
      You can thank the poultry cartel for that, same problem as dairy.
      Wonder if that's a business decision based on what the markets will bear. Our cousins down south wouldn't put up with the shit that we do.
    • Report Post
    • this is fantastic news provided they don't change the portion size or the recipe. can't wait!
    • Report Post
    • playnicee1 wrote:
      Jul 25th, 2018 12:11 pm
      The Toronto location will also be closed Sundays.

      "The chain also closes its restaurants on Sundays to give its employees a day of rest in deference to the Christian beliefs held by the Cathy family, which founded the company in 1967."
      Source: https://www.ctvnews.ca/business/chick-f ... -1.4027034
      Toronto’s Guide to Chick-fil-A®
      https://www.chick-fil-a.ca/Torontos-Gui ... hick-fil-A

      Open Six Days a Week
      We live in a busy world. Time is precious. We all need a break. That’s why we reserve one day each week for our Operators and their Team Members to rest and relax with their families and friends. It goes back to our founder, Truett Cathy, who made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia.
    • Report Post
  • Doc
    • Very happy about this!!!
    • Report Post
    • playnicee1 wrote:
      Jul 25th, 2018 12:43 pm
      Those customers will most likely have to settle for the knock off, lol: https://www.zabihah.com/chn/ca/BTKrXfriNd
      That's hilarious, a Nando's clone that copies the Chick-Fil-A name? Not even the same concept! Thanks for that piece of entertainment!

      The true CFA clone in Canada * is Mary Brown's.
    • Report Post
    • Had 2 spicy sandwiches in the US last week.
      It was pretty decnt and reminded me of Wendy's spicy chicken sandwich though the Chik fil a had bit more bite to it.
      Look forward to the Billboard Ads with the cows too.
      I really like chick fil a biscuits compared to Bojangles which are bigger but dry, but only served for Breakfast.
      Their peach milkshake during summer if available is damn good as well.
    • Report Post
    • Ducky wrote:
      Jul 25th, 2018 10:25 am
      hope they open one in sauga...
      I hope they open at Lawrence and Warden in Scarborough as well as Church and Wellesley downtown... as well as out here in Ajax/Pickering of course!
    • Report Post
    • My son tried Chick-fil-A nuggets today and said they were pretty good - we're in North Carolina for a couple of weeks. I saw mostly chicken sandwiches, nuggets, and strips on the menu and did not see any actual fried chicken pieces so I'm not sure why there are comparisons above to KFC and their (ripoff) chicken non-pieces.
    • Report Post
    • DiceMan wrote:
      Jul 25th, 2018 6:45 pm
      ...I'm not sure why there are comparisons above to KFC and their (ripoff) chicken non-pieces.
      It's in reference to KFC's ridiculous cost saving measure of downsizing the size of their chicken pieces. This is the case in Canada only, not the States. Hopefully, Chick-fil-A doesn't pull a fast one on us as well.
    • Report Post
    • EastGTARedFlagger wrote:
      Jul 25th, 2018 11:07 am
      Can't wait for this, I fully expected Shake Shack to be in Canada before Chick-Fil-A... will CFA put a hurting on Mary Brown's (which is pretty much the Canadian copycat)? 15-18 CFA's in the GTA is a lot more believable than 100 Jollibees in Canada...
      Chick fil a has the best ketchup!
      That ketchup chicken i had down in the states was amazing. You know how i like to dip my chicken in a bit of ketchup.

      Here is a pic of chick fil a ketchup
      Image

      http://fatgirleatsblog.blogspot.com/201 ... l.html?m=1




      .
    • Report Post
    • DiceMan wrote:
      Jul 25th, 2018 6:45 pm
      My son tried Chick-fil-A nuggets today and said they were pretty good - we're in North Carolina for a couple of weeks. I saw mostly chicken sandwiches, nuggets, and strips on the menu and did not see any actual fried chicken pieces so I'm not sure why there are comparisons above to KFC and their (ripoff) chicken non-pieces.
      Its now KFCN...
      Kentucky fried chicken nuggets. Lol
    • Report Post
    • DiceMan wrote:
      Jul 25th, 2018 6:45 pm
      My son tried Chick-fil-A nuggets today and said they were pretty good - we're in North Carolina for a couple of weeks. I saw mostly chicken sandwiches, nuggets, and strips on the menu and did not see any actual fried chicken pieces so I'm not sure why there are comparisons above to KFC and their (ripoff) chicken non-pieces.
      I do not understand either. The posters making comparisons are either trolling or are not familiar with the Chick-fill-a menu.

      https://www.chick-fil-a.com/#entr%C3%A9es
    • Report Post
    • if chickfila doesn't do whole chicken pieces, do they make nuggets and patties from pink goo?
    • Report Post
    • badOne wrote:
      Jul 25th, 2018 10:45 pm
      if chickfila doesn't do whole chicken pieces, do they make nuggets and patties from pink goo?
      No, from boneless breast of chicken...

      "Quality has always been our approach to food, and because chicken is at the center of our menu, that means serving only whole, boneless breast of chicken that has never been ground or separated. The chicken we source contains no fillers, steroids or hormones*, and we have committed to serve only chicken raised with No Antibiotics Ever by the end of 2019."
      from https://www.chick-fil-a.com/Our-Standar ... 1E915&_z=z
    • Report Post
    • sandav wrote:
      Jul 25th, 2018 7:12 pm
      It's in reference to KFC's ridiculous cost saving measure of downsizing the size of their chicken pieces. This is the case in Canada only, not the States. Hopefully, Chick-fil-A doesn't pull a fast one on us as well.
      The size of a leg (drumstick) at KFC Canada is about the same as the wing drumettes at Buffalo Wild Wings :-)
    • Report Post
    • EastGTARedFlagger wrote:
      Jul 25th, 2018 11:07 am
      Can't wait for this, I fully expected Shake Shack to be in Canada before Chick-Fil-A... will CFA put a hurting on Mary Brown's (which is pretty much the Canadian copycat)? 15-18 CFA's in the GTA is a lot more believable than 100 Jollibees in Canada...
      I love me some Big Mary sandwiches. I think they are the best chicken sandwich from any restaurant chain in Canada. Always big portions, crispy on the outside, and juicy in the inside. Tasty too. Maybe its the location I pass by. If CFA comes in and tops Mary Brown's Big Mary, I would be very impressed.
    • Report Post
    • gh05t wrote:
      Jul 25th, 2018 1:15 pm
      Had 2 spicy sandwiches in the US last week.
      It was pretty decnt and reminded me of Wendy's spicy chicken sandwich though the Chik fil a had bit more bite to it.
      Look forward to the Billboard Ads with the cows too.
      I really like chick fil a biscuits compared to Bojangles which are bigger but dry, but only served for Breakfast.
      Their peach milkshake during summer if available is damn good as well.
      Tried Bojangles in SC and I don't know if it was this location, but their biscuits were dry as well, and their sandwiches were very salty. The chicken strips were very nice though along with the deep fried sweet potato pie, yum
    • Report Post
    • playnicee1 wrote:
      Jul 25th, 2018 12:11 pm
      The Toronto location will also be closed Sundays.

      "The chain also closes its restaurants on Sundays to give its employees a day of rest in deference to the Christian beliefs held by the Cathy family, which founded the company in 1967."
      Source: https://www.ctvnews.ca/business/chick-f ... -1.4027034
      tk1000 wrote:
      Jul 25th, 2018 12:14 pm
      Toronto’s Guide to Chick-fil-A®
      https://www.chick-fil-a.ca/Torontos-Gui ... hick-fil-A

      Open Six Days a Week
      We live in a busy world. Time is precious. We all need a break. That’s why we reserve one day each week for our Operators and their Team Members to rest and relax with their families and friends. It goes back to our founder, Truett Cathy, who made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia.
      They are free to do as they choose, Salvation Army is closed on Sunday's too.
    • Report Post
    • radeonboy wrote:
      Jul 26th, 2018 12:06 am
      I love me some Big Mary sandwiches. I think they are the best chicken sandwich from any restaurant chain in Canada. Always big portions, crispy on the outside, and juicy in the inside. Tasty too. Maybe its the location I pass by. If CFA comes in and tops Mary Brown's Big Mary, I would be very impressed.
      No comparison. CFA's chicken sandwich whups Mary Brown's lame copy. Just wait. Or try it when you're in the USA if you can't wait till next year...
    • Report Post
    • EastGTARedFlagger wrote:
      Jul 26th, 2018 12:24 am
      No comparison. CFA's chicken sandwich whups Mary Brown's lame copy. Just wait. Or try it when you're in the USA if you can't wait till next year...
      i disagree...

      i enjoy chick fil a chicken sandwiches but i still think the big Mary is bigger and better tasting...

      just had chick fil a a couple of days ago...
      had big Mary about 2 weeks ago...
      so my memory is still fresh...lol
    • Report Post
    • Ducky wrote:
      Jul 26th, 2018 12:50 am
      i disagree...

      i enjoy chick fil a chicken sandwiches but i still think the big Mary is bigger and better tasting...

      just had chick fil a a couple of days ago...
      had big Mary about 2 weeks ago...
      so my memory is still fresh...lol
      Interesting, I had one from Mary Browns a couple of years ago in Brampton, and it was a nasty oily mess as I stated earlier in this thread - and I've been to 5 CFA so far and each and every time it was consistently good, with consistent being the key word here for CFA.

      I'm going to give MB's another shot.
    • Report Post
    • Carbooja wrote:
      Jul 26th, 2018 9:24 am
      Interesting, I had one from Mary Browns a couple of years ago in Brampton, and it was a nasty oily mess as I stated earlier in this thread - and I've been to 5 CFA so far and each and every time it was consistently good, with consistent being the key word here for CFA.

      I'm going to give MB's another shot.
      The Big Mary is only worth it on Mondays when it's $4 (or on your birthday when it's free)... and only to tide you over until we get the real deal Chick-Fil-A.
    • Report Post
    • Chick-fil-Eh. I cannot wait.
    • Report Post
    • Carbooja wrote:
      Jul 26th, 2018 9:24 am
      Interesting, I had one from Mary Browns a couple of years ago in Brampton, and it was a nasty oily mess as I stated earlier in this thread - and I've been to 5 CFA so far and each and every time it was consistently good, with consistent being the key word here for CFA.

      I'm going to give MB's another shot.
      i personally think the big Mary is the best fast food chicken sandwich... yes, Monday is the only day worth price cuz it's $3.99
    • Report Post
    • Carbooja wrote:
      Jul 26th, 2018 9:24 am
      Interesting, I had one from Mary Browns a couple of years ago in Brampton, and it was a nasty oily mess as I stated earlier in this thread
      The MB @ Kennedy & Queen in Brampton was not all that great last time I was there. (a few years ago) but the one near Yorkdale mall was not bad.
      Sounds like a location issue.
    • Report Post