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Best Buy Quietly Ends Lowest Price Guarantee in Canada

Best Buy Quietly Ends Lowest Price Guarantee in Canada

By Simon Hung

One of Canada’s most popular price-matching policies has undergone a small but significant change, as Best Buy has quietly replaced their long-standing Lowest Price Guarantee with a Low Price Guarantee.

The two policies are nearly identical, but with one important difference – Best Buy will no longer beat competitor pricing by 10% of the difference.

Rumblings of a policy change first surfaced in January, but several shoppers reported successful price-beat attempts both online and in Best Buy stores afterwards, with some users brushing off the news as unconfirmed speculation.

Best Buy's help page on July 25 with the 10% price-beat policy. The page has since been updated to reflect their new policy.

Help pages on Best Buy’s website reflected their Lowest Price Guarantee policy with the 10% price-beat clause until July 25, but as of July 26, all references to beating competitor pricing have been removed.

Best Buy's Lowest Price Guarantee was very popular among RedFlagDeals users for over 15 years (references to the policy can be found in posts from 2004), as the retailer was the only major tech chain with a coast-to-coast brick-and-mortar presence that matched and beat competitor pricing -- at times resulting in fantastic deals for savvy shoppers, other times angering shoppers who were denied a price-beat request.

With their new Low Price Guarantee, Best Buy joins the industry norm of simply matching competitor pricing, which simplifies the process for their customer service representatives, but marks the end of an era in the price-matching retail world.

37 Comments

    • lol companies being cheap as always
      Isn't the whole slogan/purpose of the store that they'll match the price and beat it?
    • Report Post
    • Diabolical wrote:
      Jan 6th, 2019 7:41 pm
      I was in today to do a price match with Best Buy, and in doing so I was told that their policy would be changing soon to remove the 10% off the difference they offer when price matching a competitor. I wasn't told an exact date when this would take effect, but it's not in effect yet. It's supposed to change over sometime this month (January 2019).

      Just a heads up to anyone that may want to take advantage of their 10% off the difference offer before they remove it.

      I'm unable to find any statement on BestBuy.ca to post along with my statement here. If they post one this week, I'll come back and update this.
      I guess this is the end of the literal "Price Beat" by way of 10% of the price difference. First we lost the 10% thing with Staples, then Future shop was bought by Best Buy...and then later absorbed completely by Best Buy, so we lost PMing between them with 10% difference in price.

      The only store left to PM with 10% difference is Toys R Us. I think The Source, Canadian Tire and Walmart only do just a Price Match...and Staples...and if this is true....Best Buy will join them. It makes it less as an incentive to PM at these stores anymore. So, any future PM will now purely be from a convenience and/or stock availability standpoint, unfortunately. 😞
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    • MaxPower19 wrote:
      Jan 6th, 2019 8:10 pm
      Meh, it was rare that amounted to much anyway. If Amazon ever decides to start being price-competitive again then it will be nice to match at Best Buy.

      Upvoted though for the tip!
      I disagree, for items that had large price differences, it amounted to quite a sum...especially on more expensive things. Besides this is RFD...even a small amount is wanted by deal hunters.

      Amazon is not going to be that competitive in the long run. It will slowly dominate the retail market, become another monopoly and will kill local brick and mortar big names stores like Best Buy...and even Toys R Us which will probably have the same fate as its U.S. parent company. The future is in online shopping mostly, unfortunately, because I don't want this to happen...as competition is only gonna benefit customers.
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    • Scorpionsy wrote:
      Jan 6th, 2019 9:20 pm
      I guess this is the end of the literal "Price Beat" by way of 10% of the price difference. First we lost the 10% thing with Staples, then Future shop was bought by Best Buy...and then later absorbed completely by Best Buy, so we lost PMing between them with 10% difference in price.

      The only store left to PM with 10% difference is Toys R Us. I think The Source, Canadian Tire and Walmart only do just a Price Match...and Staples...and if this is true....Best Buy will join them. It makes it less as an incentive to PM at these stores anymore. So, any future PM will now purely be from a convenience and/or stock availability standpoint, unfortunately. 😞
      toys r us just matches they don't do 10%.

      only places other then bb that do extra % is https://www.memoryexpress.com/ although they have no free shipping so shipping kills the deal unless u live near one of there stores.

      https://www.mikescomputershop.com/ they do 10% but every time i have tried to pm with them they claim the competitors price is below cost. so they might as well not even have a pm policy.

      https://www.electronicsforless.ca/ these guys do match plus 5% off the total price.
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    • aaron158 wrote:
      Jan 6th, 2019 10:27 pm
      toys r us just matches they don't do 10%.

      only places other then bb that do extra % is https://www.memoryexpress.com/ although they have no free shipping so shipping kills the deal unless u live near one of there stores.

      https://www.mikescomputershop.com/ they do 10% but every time i have tried to pm with them they claim the competitors price is below cost. so they might as well not even have a pm policy.

      https://www.electronicsforless.ca/ these guys do match plus 5% off the total price.
      Hmmm...I thought that TRU at one point in time did do the 10% difference. But you are probably right, as I have not PM'd there in ages, so my memory is foggy when it comes to TRU.

      Thanks for sharing those stores...but as you can see, these are much smaller stores and players in the Retail store playground. The only Big boy left giving the 10% price difference Price Match was Best Buy....and now they are stepping out of it soon. No big name stores left.

      Next, we'll be hearing of all the Big name stores not supporting the Price Error "Scanning Code Of Practice" (SCOP) anymore....since them participating in it was voluntary anyway. Sheesh! 😞
    • Report Post
    • I found getting BB to PM was becoming increasingly difficult as they would try hard to come up with a reason to deny. Maybe I just PM'd too much lol

      Either way, I just tend to go into BB now to play around with stuff before I buy it online elsewhere.
    • Report Post
    • Scorpionsy wrote:
      Jan 6th, 2019 9:32 pm
      I disagree, for items that had large price differences, it amounted to quite a sum...especially on more expensive things. Besides this is RFD...even a small amount is wanted by deal hunters.
      Yup, When Amazon had the NVIDIA Shield on sale for $180 during BF, PM'd BB who was selling it for $250. Got the $70 difference plus a $7 bonus. If this new policy comes to pass I'll miss the bonuses.

      But the real benefit from PMing (not necessarily at BB) is that you can get the sale price from a retailer that's more reputable (e.g. loyalty program, easier returns, etc.) or has local pickup (e.g. no need to wait for shipping.)
    • Report Post
    • bylo wrote:
      Jan 7th, 2019 8:25 am
      Yup, When Amazon had the NVIDIA Shield on sale for $180 during BF, PM'd BB who was selling it for $250. Got the $70 difference plus a $7 bonus. If this new policy comes to pass I'll miss the bonuses.

      But the real benefit from PMing (not necessarily at BB) is that you can get the sale price from a retailer that's more reputable (e.g. loyalty program, easier returns, etc.) or has local pickup (e.g. no need to wait for shipping.)
      There you go...that is a very good example of what that 10% difference in price while Price Matching at Best Buy can save you in money. I have had many many similar experiences over the years myself.

      Yes, those are also very good reasons why the PMing is a cool thing. Case in point, I want something that Amazon has on sale...but I am not a Prime Member...so I don't get free shipping and I don't want to buy other items I don't need/want to reach that minimum $35 to get free shipping. I can PM it at another store (or BB as in this example with the extra savings of the 10% price diffence...as a bonus)...and get it withouth waiting to have it shipped.
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    • Haven't price matched in a long time. Not really worth the hassle to save a few bucks.
    • Report Post
    • carmaster wrote:
      Jan 7th, 2019 3:05 pm
      Haven't price matched in a long time. Not really worth the hassle to save a few bucks.
      If $70 (+10% is another $7) isn't "really worth the hassle," then why are you on RFD in the first place? ;)

      (But yes, there are people here who seem willing to spend an hour and drive 10km just to save a buck.)
    • Report Post
    • Scorpionsy wrote:
      Jan 6th, 2019 9:20 pm
      I guess this is the end of the literal "Price Beat" by way of 10% of the price difference. First we lost the 10% thing with Staples, then Future shop was bought by Best Buy...and then later absorbed completely by Best Buy, so we lost PMing between them with 10% difference in price.

      The only store left to PM with 10% difference is Toys R Us. I think The Source, Canadian Tire and Walmart only do just a Price Match...and Staples...and if this is true....Best Buy will join them. It makes it less as an incentive to PM at these stores anymore. So, any future PM will now purely be from a convenience and/or stock availability standpoint, unfortunately. 😞
      You missed out on the golden age of Staples PM + 50%.

      I rarely PM now. Before, PMing would actually yield some decent savings, but now it's more for convenience if the store is closer, or if the item is in stock.
    • Report Post
    • DarkReaper wrote:
      Jan 7th, 2019 4:05 pm
      You missed out on the golden age of Staples PM + 50%.

      I rarely PM now. Before, PMing would actually yield some decent savings, but now it's more for convenience if the store is closer, or if the item is in stock.
      Wow...that would have been amazing getting PM with 50% price difference...but unfortunately I only got their dealsl when it was 10%...and now nothing.
    • Report Post
    • bylo wrote:
      Jan 7th, 2019 3:49 pm
      If $70 (+10% is another $7) isn't "really worth the hassle," then why are you on RFD in the first place? ;)

      (But yes, there are people here who seem willing to spend an hour and drive 10km just to save a buck.)
      This is a rare case. You are lucky they price matched it. They say no Boxing Day/Boxing Week price matching.
    • Report Post
    • carmaster wrote:
      Jan 7th, 2019 4:28 pm
      This is a rare case. You are lucky they price matched it. They say no Boxing Day/Boxing Week price matching.
      The transaction and PM took place on Thursday 22Nov, the day before BF. This year Aamzon seemed to start BF pricing a day or two early. But yeah, I was lucky.

      One reason for BB dropping the 10% bonus was probably the incentive for RFDers it created to target BB for PMing. Without it I suppose we'll lower the average amount of "pain" retailers in general experience whenever one of their competitors has a real sale :twisted:
    • Report Post
    • I noticed Bestbuy started denying price matches in the last few months.
      Their price protection on sold items for 30 days has also deteriorated.
      I guess they won't cut the CEO's salary by the amount it costs them so it's transferred to their customers...
    • Report Post
    • Scorpionsy wrote:
      Jan 7th, 2019 3:03 pm
      There you go...that is a very good example of what that 10% difference in price while Price Matching at Best Buy can save you in money. I have had many many similar experiences over the years myself.

      Yes, those are also very good reasons why the PMing is a cool thing. Case in point, I want something that Amazon has on sale...but I am not a Prime Member...so I don't get free shipping and I don't want to buy other items I don't need/want to reach that minimum $35 to get free shipping. I can PM it at another store (or BB as in this example with the extra savings of the 10% price diffence...as a bonus)...and get it withouth waiting to have it shipped.
      True, it was a great to see some of their inflated prices come back to bite them in the ass. The most extreme PM I've done at BB was the 64GB MicroSDXC and the 64Gb Sandisk Extreme SDXC. Amazon price: $48 and $69, BestBuy price: $170 and $250 respectively. Got $12 and $18 off on top of the PM, that's a pretty healthy discount!

      Thread from 2012: amazon-ca-sandisk-sd-microsd-sales-pm-y ... r-1258368/
    • Report Post
    • It's time retailers abandon price matching as it does them no good.
    • Report Post
    • sandikosh wrote:
      Jan 9th, 2019 4:03 am
      It's time retailers abandon price matching as it does them no good.
      How so?

      The store gets to make the sale. It may not have been as profitable as it would have been at their posted price but it's unlikely they made a loss. (That's partly why stores often don't do PMs during BF and BD weeks. The competitor may be selling the item as a loss leader in order to get people to come to their store.)

      Otherwise the customer may never have set foot in the store in the first place. So not only would they have lost the sale, they'd also have lost the opportunity to sell that customer other stuff, perhaps at regular prices. Even better consider a situation where the customer PMs the product then agrees to apply the difference towards a very profitable (to the store) extended warranty or accessory like HDMI cable, etc.
    • Report Post
    • duplicate post deleted
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    • That's a shame the 10% is going away. That was probably the only incentive for me to make a purchase at Best Buy if I could PM and get a 10% saving since their Reward Program is no longer active. Only reason I like PMing is to keep local B&M stores like TRU or BB in business for as long as possible before they eventually get swallowed by online shopping (ex: Amazon)
    • Report Post
    • Just want to confirm no more 10%. Back from BB today, a cashier told me they stop doing 10% already.
    • Report Post
    • Whaddya know, yet another example of the piss poor service and company policy best buy maintains. Hate this bloody company
    • Report Post
    • riffr aff wrote:
      Mar 3rd, 2019 7:08 am
      Whaddya know, yet another example of the piss poor service and company policy best buy maintains. Hate this bloody company
      We don't need your unhelpful and vague commentary spammed in any old Best Buy thread you can find.

      Get a blog.
    • Report Post
    • riffr aff wrote:
      Mar 3rd, 2019 7:08 am
      Whaddya know, yet another example of the piss poor service and company policy best buy maintains. Hate this bloody company
      How does dropping the 10% of the difference PM policy reflect "piss poor service and company policy?" What other stores still offer that sort of PM bonus?
    • Report Post
    • Wouldn't matter to me one bit if they took away the 10%. I can't remember when the last time I bought anything from BB. The reason is that every time I go there they never have what I want in stock. Even when it says on their website that they have it, you go there and it's nothing but a waste of my time.
    • Report Post
    • the thing now with big box stores is that they try to already be the lowest price to avoid PM and a percentage off. personally with the headache of dealing with one or two employees that treat you like you are taking money directly from their pocket when price matching it's just easier to go where the price IS the cheapest.

      when i try a price match at walmart it starts off with the employee trying to say we don't match with that place, if you persist then they want to see the flyer, then say well that's a sale price and they don't match sale or promo pricing... if you still persist and move up to a supervisor they will then use the distance card that it has to be within a certain radius or once again they don't match sale or promo prices, it has to be a regular price and in stock. i value my time over 5%-10%, especially if i have my kids with me being unruly to waste anywhere from 20-30 mins debating a price they are 75% out of 100% not going to match and also beat (if any location or store does that).

      i would rather just do my store checks for the lowest price, save time and gas and hassle and just get it there.

      think about it.... you go into the competitor to price match, if they hard ass say no in spite of all your attempts you will end up driving to the origin store to buy it. the 10% is really worth all that ? like 10% of $100 is $10... that's basically your gas no matter if you go to price match or go to the lower priced origin store.
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    • peytonpeanut2017 wrote:
      Mar 3rd, 2019 7:23 pm
      think about it.... you go into the competitor to price match, if they hard ass say no in spite of all your attempts you will end up driving to the origin store to buy it. the 10% is really worth all that ? like 10% of $100 is $10... that's basically your gas no matter if you go to price match or go to the lower priced origin store.
      The 10% lower price is now gone at BB. That's what this thread is about.

      Nevertheless sometimes people PM at a particular store because:
      1. The store is much closer to them than the store they're PMing to.
      2. The store offers a better return policy.
      3. The store has a loyalty program for which they get some bonus.
      4. They have some GCs for that store that they want to use up.
    • Report Post
    • Haven't bought anything from Best Buy in about eight years. They have awful customer service. Might be adding Amazon soon as their support is going down hill as well.
    • Report Post
    • bylo wrote:
      Mar 3rd, 2019 10:35 pm
      The 10% lower price is now gone at BB. That's what this thread is about.

      Nevertheless sometimes people PM at a particular store because:
      1. The store is much closer to them than the store they're PMing to.
      2. The store offers a better return policy.
      3. The store has a loyalty program for which they get some bonus.
      4. They have some GCs for that store that they want to use up.
      It isn't gone. This thread should be closed since it's been 3 months since the misinformation was posted.

      https://www.bestbuy.ca/en-ca/help/onlin ... c8136.aspx
    • Report Post
    • Their employees stopped giving me the 10% beat long time ago, claiming it's just a few dollars.
    • Report Post
    • Avenger wrote:
      Jul 30th, 2019 5:39 am
      My post was in March, it's July now.
      The page you linked to still exists and still shows 10%. But as far as I can tell there's no direct link to it on BB's site. It's just a legacy.

      The link I provided is at the bottom of every page on BB's site. That was the case in March as well as it is now. BB's 10% of the difference joined Monty Python's parrot back in January.
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    • bylo wrote:
      Jul 30th, 2019 7:16 am
      The page you linked to still exists and still shows 10%. But as far as I can tell there's no direct link to it on BB's site. It's just a legacy.

      The link I provided is at the bottom of every page on BB's site. That was the case in March as well as it is now. BB's 10% of the difference joined Monty Python's parrot back in January.

      Using web archives his page was still active in May showing the 10% beat.

      Using your page (clicking "Low Price Guarantee": https://www.bestbuy.ca/en-ca/help/blt37 ... 36082c8a47) the snapshot taken May 24 still shows a 10% beat: https://web.archive.org/web/20190524213 ... 36082c8a47

      So it was indeed active when @Avenger claims using your own evidence.
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