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Unprecedented Canada Post Backlog Could Delay Parcel Deliveries Into 2019

Unprecedented Canada Post Backlog Could Delay Parcel Deliveries Into 2019

By Simon Hung

Canada Post workers have returned to work after a back-to-work legislation was passed by the federal government earlier this week, putting an end to 37 days of rotating strikes that began in October.

The legislation went into effect on Tuesday, November 27, but Canada Post has issued a warning to customers to expect significant delays, as the agency is facing an unprecedented backlog of mail that could see deliveries delayed until early-2019.

  • Direct marketing mail -- backlog expected to be cleared before December 25
  • Lettermail -- backlog expected to be cleared before December 25
  • Domestic parcels -- delays are expected during the peak holiday season and into January 2019
  • International parcels -- delays are expected to stretch into March 2019

According to Canada Post, the backlog increased significantly over Black Friday and Cyber Monday and domestic parcel deliveries could be delayed into January 2019. International parcels will see the lengthiest delays, as all packages need to be screened by the Canada Border Services Agency, which means the backlog is expected to extend into March 2019. All lettermail is expected to be delivered before December 25.

Parcels are processed on a first-in, first-out basis and as of November 17, there were more than 600 trailers parked at Canada Post facilities across the country waiting to be unloaded, each carrying approximately 2500 parcels. That number has since dwindled to about 500, including 172 at Canada Post’s Gateway facility in Mississauga.

In an interview with CityNews, Canadian Union of Postal Workers Local President Megan Whitfield estimates the backlog at the Gateway facility should be cleared in about one week, as the back-to-work legislation means postal workers will be able to work overtime and on weekends to alleviate the logjam, as per their previous collective agreement. During the rotating strikes, workers could only work a maximum of eight hours per day.

While mail is moving, we aren't necessarily out of the woods, as hinted by CUPW National President Mike Palecek, "You cannot legislate labour peace. We are now moving to a different phase of the struggle...In the coming days we will be calling on our allies and membership for a campaign of mobilizations, demonstrations and non-violent civil disobedience."

39 Comments

    • PhotoSmurf wrote: Hi Folks,

      I am located in Toronto, Canada.

      I would like to ship a small package (1.5 kg) to Sudbury, Ontario, Canada.

      Given the current Canada Post situation, how much of a delay should I expect for STANDARD shipping?

      Would using XpresspostTM and PriorityTM shipping really help or make no real difference?

      Thanks in advance!
      it will be deplayed no matter witch option u use. if ur willing to pay for xpresspost though just send it via fedex ground that would cost the same or less then xpresspost and would have no delay.
    • Report Post
    • Recent news article said that the Toronto Parcel Depot is the worst
      It’s where the majority of Parcels coming into Canada or going across Canada end up to be resorted / redirected
      Before they get on a plane or truck for redistribution*
      And consequently was HIT HARD during CP Rotating Strikes... like every second or third day... and sometimes walk out Days were strung together into 2s or 3s

      About a week ago they said there were 200+ Semis sitting in the yard not even emptied yet
      Not counting the mess inside the Depot

      * If you live in the GTA then your parcel is DEFINITELY going thru this depot

      Estimates say, most stuff already in the system would take WEEKS to clear
      And backlog could be an issue into 2019

      So... if you have a choice
      I think i’d Opt to pay more to use a Courier than Canada Post for the foreseeable future
    • Report Post
    • Wanted to make this post here as i didnt see any other like it. Had something shipped from toronto last week and everyday the delivery just slips one day further and further, showing monday now.

      Anyone get any of their packages recently? how long did it take for you? Or if you are still in limbo, how long has it been like this (trying to get an estimate for how long itll be before i see my package. )

      Ive had other packages that came from calgary and montreal that got through just fine (am in ottawa) during this strike with almost no delay, it seems like a lot of the backlog is in Toronto.
    • Report Post
    • I think it really depends on the size of the package. I found out that if your package size is (1) using the bubble orange envelope or (2) having an extra large size (i.e luggage), there may not be any delay at all. However, if the package is standard size, then you are out of luck. You probably need to wait. I believe the processing center handles them differently.
    • Report Post
    • Mines stuck with CANPAR.
    • Report Post
    • I'm in southern Ontario, and I had a package shipped from the U.S. on Nov 13 (I knew of the rotating strikes then, but this was before the backlog announcement.) And 12 days later it finally hit Canada, cleared customs, and has been "in transit" from Montreal for four days now (usually that last part is one day tops.) I wonder how long it's going to be in limbo between Montreal and Toronto? I get that the international shipments are going to be slow, but this one is already IN Canada and processed.
    • Report Post
    • Most of my stuff came thru with 0-2 days' delay.
      But this one package is now on the 5th day after shipping. Hopefully I'll get it tomorrow. I'm not in a huge rush and deliberately shipped it to CP to pick it up. (Edit: Arrived today!!)
    • Report Post
    • I have like 4 packages stuck out there somewhere.
    • Report Post
    • mine is stuck @ MISSISSAUGA, is that heavily impacted?
    • Report Post
    • FYI There'll be parcel delivery by Canada Post on Saturday and Sunday to clear the backlog.
    • Report Post
    • Coming from Richmond, BC. Quite a few days of no progress and then this morning it arrived in Montreal.....might just stay there for a few more days

      Untitled.png
    • Report Post
    • I live 30 min from Richmond and have had a package that shipped FROM Richmond stuck there for about a week and counting. Pretty goddamn annoying.
    • Report Post
    • Almost all the Black Friday orders I made that were shipped by Canada Post (why oh why add to the backlog retail stores?? grr...) have arrived to my house in the last couple of days, despite the "caution" that the guaranteed arrival date is "Dec 4". They all just suddenly came, without any notification, though I have signed up to the e-mail updates and such. Oh well...not complaining, since it arrived "earlier than expected"?

      Unfortunately, the most expensive item I ordered has been stuck in Mississauga for almost one week...>.< I didn't know when I helped my mom purchase an item at Best Buy that they would use CANADA POST to ship their electronics. Like seriously?? It's not an inexpensive item...why are you using Canada Post?? Why are you not using Purolator or UPS or any other courier out there to ship your ELECTRONIC items that are $$$$?? The only smart thing Best Buy did was tag the item "don't safe drop"...which means that for the next week or so...I'll be a hawk making sure that my mailman doesn't just stick a pick up notice on my door or something, instead of trying to deliver. I'm also a little worried whether it will come safely...I hope it hasn't been tossed around. 😥

      Update: Package finally made it to Scarborough from Mississauga after one week. Hurrah! Should be delivered soon. * fingers crossed *
    • Report Post
    • Dropped it off at Canada Post on Nov 10.

      It's still at that same post office.

      They refuse to give it back so I can ship it via ups.

      Never using CrappyPost again.

      At this point I wouldn't even be surprised if it was lost or stolen.

      Because when I went there last week to ask if I can have the package back the guy claimed they took all the packages already and it's on the truck, yet the tracking number shows no scans
    • Report Post
    • Like everyone else, I have 5 or 6 parcels somewhere in Canada, some are stuck in Burnaby, Richmond, Vancouver, or elsewhere:

      2018/11/27 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/26 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/25 15:35 WINNIPEG, MB Item departed
      2018/11/25 13:01 WINNIPEG, MB Item processed
      2018/11/25 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/24 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/23 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/22 10:00 VANCOUVER, BC Item was released by Customs and is now with Canada Post for processing
      2018/11/22 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/21 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/20 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/19 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/18 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/16 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/15 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/14 00:01 Canada Delivery may be delayed due to labour disruption
      2018/11/22 19:09 RICHMOND, BC Shipment picked up by Canada Post
      2018/11/14 Electronic information submitted by shipper
    • Report Post
    • Everything I’ve ordered has arrived. Got one yesterday that was shipped from Montreal and one from Mississauga. They were ordered from eBay about a week ago.
    • Report Post
    • some items have arrived some have not.
      Its a crap shoot.
    • Report Post
    • most of mine have arrived... 2 are currently stuck.

      Amazon Black Friday Order - Delayed due to labour dispute
      HP Instant Ink Order - Delayed due to natural disaster?!?!?
    • Report Post
    • Sent a parcel to Europe in late October. I thought I was in the clear when I got NOV 8 VILLE ST-LAURENT, QC International item being forwarded to destination country. That's still the most recent tracking data at canadapost.ca. But I just checked on the receiving country's tracking service and there's another entry for November 21 saying it's still in Montreal. Doh.
    • Report Post
    • AmaranthLily wrote: Almost all the Black Friday orders I made that were shipped by Canada Post (why oh why add to the backlog retail stores?? grr...) have arrived to my house in the last couple of days, despite the "caution" that the guaranteed arrival date is "Dec 4". They all just suddenly came, without any notification, though I have signed up to the e-mail updates and such. Oh well...not complaining, since it arrived "earlier than expected"?

      Unfortunately, the most expensive item I ordered has been stuck in Mississauga for almost one week...>.< I didn't know when I helped my mom purchase an item at Best Buy that they would use CANADA POST to ship their electronics. Like seriously?? It's not an inexpensive item...why are you using Canada Post?? Why are you not using Purolator or UPS or any other courier out there to ship your ELECTRONIC items that are $$$$?? The only smart thing Best Buy did was tag the item "don't safe drop"...which means that for the next week or so...I'll be a hawk making sure that my mailman doesn't just stick a pick up notice on my door or something, instead of trying to deliver. I'm also a little worried whether it will come safely...I hope it hasn't been tossed around. 😥

      Update: Package finally made it to Scarborough from Mississauga after one week. Hurrah! Should be delivered soon. * fingers crossed *
      Lol, the item i am waiting on is stuck in Scarborough, it just says shipment picked up by canada post Scarborough Ontario.,.after that it has been delivery may be delayed due to labour disruption... over and over... it was shipped out last friday...currently showing delivery expected by Wednesday.
    • Report Post
    • BengaliPrince wrote: Dropped it off at Canada Post on Nov 10.

      It's still at that same post office.



      Because when I went there last week to ask if I can have the package back the guy claimed they took all the packages already and it's on the truck, yet the tracking number shows no scans
      FYI, there's no scan when package leaves retail outlet. The next scan would be at Gateway in Mississauga and would read something like 'Item processed at postal facility'.

      Nov 10th was a Saturday, so your package wouldn't have been picked up until Monday 12th and brought to local depot, then picked up by 8pm and brought to Gateway for sorting. Toronto area went on strike at midnight that night, so your item never got sorted/scanned and is probably sitting at Gateway.
    • Report Post
    • Ox0000 wrote: Wanted to make this post here as i didn't see any other like it. Had something shipped from toronto last week and everyday the delivery just slips one day further and further, showing monday now.

      Anyone get any of their packages recently? how long did it take for you? Or if you are still in limbo, how long has it been like this (trying to get an estimate for how long itll be before i see my package. )

      Ive had other packages that came from calgary and montreal that got through just fine (am in ottawa) during this strike with almost no delay, it seems like a lot of the backlog is in Toronto.
      :facepalm:
      PointsHubby wrote: You are not alone!

      And YES anything going thru GTA / Toronto is an issue... it’s where the biggest Backlog exists as its Canada’s Primary Hub for both DOMESTIC & INTERNATIONAL Parcels (makes sense... all that jet & truck traffic thru Canada’s largest city)

      There have been many topics on this in the last month or so...
      Here are a few of them
      (All found by using the SEARCH THIS FORUM box at the top of the SHOPPING FORUM DIRECTORY)

      Canada Post DELAY for DOMESTIC Shipping ? = http://forums.redflagdeals.com/canada-p ... ng-2242145

      Package Delay due to Canada Post Strike ? = http://forums.redflagdeals.com/pakage-d ... ke-2239371

      Is Ordering Online At Risk Right Now ? = http://forums.redflagdeals.com/ordering ... w-2239893/
      😃
    • Report Post
    • I had an Amazon Subscribe and Save Package shipped earlier this week. Completely stuck in limbo. All I know is it's in Richmond, BC, based on the tracking bar.
      Image
      Image
    • Report Post
    • Hugh Jass wrote: FYI There'll be parcel delivery by Canada Post on Saturday and Sunday to clear the backlog.
      Source?
    • Report Post
    • I have two packages at the Richmond BC facility. One has been there for 5 days. Both say expect delivery on December 12. (CRAZY!) Oddly, I ordered a package from Amazon on Nov 27th and it arrived yesterday. This package also went through that facility. So it would seem new packages are sailing through with no problem. Older packages are buried deep in a pile.

      By the way... I live only 30 minutes away from Richmond.
    • Report Post
    • Hugh Jass wrote: FYI There'll be parcel delivery by Canada Post on Saturday and Sunday to clear the backlog.
      cursayer wrote: Source?
      I did a search for this and there's nada.
    • Report Post
    • Cheapo-Findo wrote: Mines stuck with CANPAR.
      Is it stuck on "Pickup From Customer" like mine?
    • Report Post
    • Nope, Sorting since Nov 27th and another one with Created Shipping Label since Nov 25th.
      thegameplayer17 wrote: Is it stuck on "Pickup From Customer" like mine?
    • Report Post
    • Cheapo-Findo wrote: Nope, Sorting since Nov 27th and another one with Created Shipping Label since Nov 25th.
      😥
    • Report Post
    • Ox0000 wrote: Lol, the item i am waiting on is stuck in Scarborough, it just says shipment picked up by canada post Scarborough Ontario.,.after that it has been delivery may be delayed due to labour disruption... over and over... it was shipped out last friday...currently showing delivery expected by Wednesday.
      Oh...that's unfortunate. I received my package today. So less than 12 hours from when it arrived to Scarborough (not sure where) into the hands of my current mailman who delivered it straight to my door. There's a chance that it will arrive earlier than the "guaranteed date"...just keep on checking and when you see that the package is "in transit"...that's when you can sign up for e-mail updates (and change delivery preferences), and you'll receive an email when the package is "out for delivery". And "delivered".
    • Report Post
    • Hugh Jass wrote: FYI There'll be parcel delivery by Canada Post on Saturday and Sunday to clear the backlog.
      cursayer wrote:
      Source?
      Jeffrey241 wrote: I did a search for this and there's nada.
      The source here is @Hugh Jass ... who works for Canada Post
      And has done a fine job of keeping his fellow RFDers appraised on news during the Rotating Strikes etc

      If he says there will be Saturday & Sunday Deliveries to help clear the backlog, then I believe him

      Truly, Weekend Deliveries are not out of the norm this time of year anyhow ... for Christmas / the Holidays
    • Report Post
    • PointsHubby wrote: The source here is @Hugh Jass ... who works for Canada Post
      And has done a fine job of keeping his fellow RFDers appraised on news during the Rotating Strikes etc

      If he says there will be Saturday & Sunday Deliveries to help clear the backlog, then I believe him

      Truly, Weekend Deliveries are not out of the norm this time of year anyhow ... for Christmas / the Holidays
      Understood. I did not know. Thanks.
    • Report Post
    • Weekend delivers for everyone or GTA only? I'm in Vancouver.
    • Report Post
    • AmaranthLily wrote: Almost all the Black Friday orders I made that were shipped by Canada Post (why oh why add to the backlog retail stores?? grr...) have arrived to my house in the last couple of days, despite the "caution" that the guaranteed arrival date is "Dec 4". They all just suddenly came, without any notification, though I have signed up to the e-mail updates and such.
      Do you mean they weren't scanned? They never said "Item processed" or "Out for delivery", etc.?
    • Report Post
    • I have several parcels waiting as well.

      However, yesterday I came home from work and found one Delivery Notice dangling on my apartment doorknob. I have no idea which of the items it's for yet. The CP online statuses of each of my packages still said they weren't delivered. I guess one was behind in an update.

      It may be the iPad I bought from Best Buy. I was been too tired to go pick it up today, so I will go to the post office up the street tomorrow and get it.
    • Report Post
    • Progatron wrote: Do you mean they weren't scanned? They never said "Item processed" or "Out for delivery", etc.?
      They were scanned...I just got the packages first before I got the e-mail notification confirming that they have been delivered. 😃 I didn't get e-mail notifications that they were "processed" or "out for delivery".

      The only CP package that I got an extra "out for delivery" e-mail for was my Best Buy package, that was tagged "do not safe drop". Maybe this is why it got the special attention...? O.o
    • Report Post
    • Super irritating... i dont understand why businesses were still shipping with Canada post during the strike. Ive had a package sitting in the mississauga depot for a week. Every day i get a 'your delivery may be delayed' email.. while i just twiddle my thumbs. Ugh
    • Report Post
    • Delays are hitting the couriers too with the extra work load. I had a parcel on and off a Canpar truck for delivery for 4 consecutive days. reason - Could not deliver due to excess parcels to deliver...When I finally got it the box and item was damaged. Sent back via Canadapost (lol) as requested by the seller.
    • Report Post