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Deciem Closes All Stores Until Further Notice, But Here's Where to Stock Up on Your Favourites

Deciem Closes All Stores Until Further Notice, But Here's Where to Stock Up on Your Favourites

By Ambia Staley

Popular skin care brand Deciem suddenly shuttered all their store locations this week following an Instagram post from the owner.

Over the weekend, founder Brandon Truaxe posted a video to the social media site that accused people involved in the brand of criminal activity and announced he was closing all stores until further notice. These allegations are currently unproven, and the situation is still unfolding, but in the meantime, customers in both the Toronto and Vancouver areas found themselves locked out of stores and unable to stock up on their favourites from The Ordinary, Niod, The Chemistry Brand, and more.

It's currently unknown when, or if stores are expected to re-open, but if you're looking to stock up on Deciem products, we've compiled a short list of places where you can still find them!

Deciem Online Store

While all physical stores and the Deciem homepage have been shuttered, the Deciem online shop still seems to be up and running. The Deciem online shop carries products from every Deciem brand, and currently customers are still able to add items to their cart and check out.

Online orders over $25.00 ship free.

If you choose to make a purchase from the online store, just note that there is a chance you could may not receive your item, or could have the order cancelled given the current situation.

Hudson's Bay

Hudson's Bay online beauty section carries approximately 50 items from The Ordinary, Niod, The Chemistry Brand, and Hylamide.

If you want to head in-store to buy the brand, the following Hudson's Bay locations are currently listed as stores carrying items:

  • Calgary, Alberta - Chinook Centre
  • Richmond, British Columbia - Richmond Centre
  • Toronto, Ontario - Queen Street (Eaton Centre)
  • Toronto, Ontario - Yonge & Bloor

Hudson's Bay offers free shipping for online beauty orders over $49.00 (over $29.00 with a Hudson's Bay Credit Card). is currently carrying a few Deciem brands such as The Ordinary, The Chemistry Brand, and Hylamide. offers free shipping for orders over $35.00.

The Deciem store store locator also has a short list of other small shops, spas, and clinics which carry their products.

Note that many items are selling out quickly given the developing situation with the brand. If you plan on stocking up, make sure to do it quickly!

Were you surprised by the sudden closure of Deciem stores? Let us know your thoughts in the comments!


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