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IKEA Brings New 365-Day Return Policy to Canada

IKEA Brings New 365-Day Return Policy to Canada

By Simon Hung

You’ll have an entire year to change your mind after shopping at IKEA, because the furniture giant has quietly launched a new 365-day no-nonsense return policy in Canada.

The new return policy replaces their previous return period of 45 days (90 days for mattresses) and came into effect on August 15 -- the same day as the release of the 2019 IKEA Catalogue. The new policy also replaces the extended 90-day return period for IKEA Family members, as all shoppers now qualify for the 365-day return period, regardless of membership.

This news should be a welcome change for all IKEA shoppers, but especially for shoppers who don’t visit often, as the process of transporting furniture home, assembling it, changing your mind, disassembling it, then hauling it back to IKEA -- all within 45 days -- could be exhausting. Now, you’ll have a full calendar year to make up your mind and plan a trip to make your return.

There are some caveats, as all returns must be in new and unused condition and include the original receipt to qualify for a refund. Already-assembled furniture can also be returned, as long as the item is in re-saleable condition. In other words, please don't try to return that POÄNG chair your cat likes to use as a scratching post 364 days after buying it.

The notable exception to these conditions are mattresses, as used mattresses can be returned within 365 days as long as they’re clean and unmarked, but they can only be exchanged for another mattress -- click here to see the complete terms and conditions of IKEA's no-nonsense return policy.

29 Comments

    • good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
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    • jackrabbit000 wrote: good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
      They had that wording in their old policy but never had an issue taking back anything as far as I was aware.

      If you're returning a couch because the arm fell off during normal use or it's uncomfortable they'll allow it but if you're retuning it because you spilled something on it or your dog chewed on it they'll deny the return.
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    • oh and I'd totally return an unopened item a year later since I live on Vancouver Island and don't return to the mainland with a car very often!
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    • jackrabbit000 wrote: good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
      Its actually kinda confusing because right after that, the policy states...
      You can return any product, even if you assembled it, as long as it's in re-saleable condition.
      I guess its one of those policy where if you change your mind and its within a year, i suppose you could try a return but don't count on it being a full year unless its unopened. Maybe its lawyer talk to just cover themselves from policy abuse?
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    • Paigne wrote: Its actually kinda confusing because right after that, the policy states...

      I guess its one of those policy where if you change your mind and its within a year, i suppose you could try a return but don't count on it being a full year unless its unopened. Maybe its lawyer talk to just cover themselves from policy abuse?
      I guess it partly depends on what "re-saleable" means. Many of the items in the "as-is" section are pretty beat up, and Ikea seems to be selling them alright.

      That said it's possible for something to be bought and unused or unopened for months e.g. bought things on sale because you were going to do a reno, spent a few months doing the reno, then realized what you bought doesn't fit the way you thought, or you changed your design while doing it, or you just bought extra just in case.
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  • Gee
    • jackrabbit000 wrote: good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
      I’ve done that. I purchased a desk and didn’t use it for 8 years. Kept it in the original box unassembled in the basement.
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    • Question... guys..

      This policy is new, which they announced recently , my question is if I purchased sth like 4 months ago, can I still return it? Cause my purchase happened before they announce the new return policy?

      What do you guys think?

      I checked their new policy, it doesn't mention anything about it as well.
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    • spy cl wrote: Question... guys..
      This policy is new, which they announced recently , my question is if I purchased sth like 4 months ago, can I still return it? Cause my purchase happened before they announce the new return policy?
      What do you guys think?
      I checked their new policy, it doesn't mention anything about it as well.
      Returned something unopened last week that was purchased almost a year ago. No issues for the return, got store credit on a card.
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    • Saw the 365 signage when I was in an Ikea 2 week’s ago.

      Understand that the 365 Policy is something new here in Canada... but more in line with what IKEA has been offering in other countries due to more stringent local Consumer Protection Laws (ie Europe)

      It’s welcome IMO

      Mind you most Ikea stuff is pretty well built lasting years if not decades in our experience
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    • ciuvak wrote: Returned something unopened last week that was purchased almost a year ago. No issues for the return, got store credit on a card.
      Is there any reason they didn't provide cash or credit card refund on your return item ?
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    • This is because either way they will get the money you originally spent.
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    • spy cl wrote: Is there any reason they didn't provide cash or credit card refund on your return item ?
      Probably no receipt
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    • if you don't provide a receipt then they have no way of knowing how the payment was made so they issue a store credit. also, with SOME discontinued items they are only obligated to offer a store credit. it's in the small print since they can't put it back in circulation or the as-is section.
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    • spy cl wrote: Is there any reason they didn't provide cash or credit card refund on your return item ?
      Not sure, maybe the item is discontinued now. I did have the original receipt and credit card but they said that I can only get store credit. I didn't think to ask the reason as it didn't matter to me anyway as I shop there a lot.
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    • Alright, I want to contribute sth here:

      Any purchase made before August 1, 2018 you will only get store credit, instead of cash or credit card refund!

      Told by the staff and no exception can be made!

      I still accept the store credit as it's better than nothing lol!
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    • spy cl wrote: Alright, I want to contribute sth here:

      Any purchase made before August 1, 2018 you will only get store credit, instead of cash or credit card refund!

      Told by the staff and no exception can be made!

      I still accept the store credit as it's better than nothing lol!
      I think this applies only if you did not provide the original receipt.
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    • Jucius Maximus wrote: I think this applies only if you did not provide the original receipt.
      Nope, I had the receipt, the staff was very clear, the purchase gotta be after August 1, 2018 or else store credit only
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    • Was unable to return two smallish items in new (but opened) condition without a receipt, despite the credit card statement showing when they were purchased. So learn from my mistake and keep your receipts.
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    • fitzy7 wrote: Was unable to return two smallish items in new (but opened) condition without a receipt, despite the credit card statement showing when they were purchased. So learn from my mistake and keep your receipts.
      Credit card statement doesn't show when those items were purchased. It shows when something was purchased. For all they know, you bought something and stole something in the same visit and have already returned the item you bought.

      Definitely keep your receipt though.
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    • jackrabbit000 wrote: good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
      I've done it a few times.
      Last one was for a PAX.
      I didn't have time to move it into my condo so I stuffed it in storage.
      6 months later I moved it out of the way to get something behind it and forgot to put it back. It was stolen.
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    • jackrabbit000 wrote: Who's going to buy it and not use it within 365 days.
      Actually, I was one of those people. Bought some items in Dec 2016, with the intention of doing some bathroom renos after Christmas.

      Got a reappearance of the big C the week before I planned to start my renos, so things got on hold.

      2 years later (almost to the day) I started on the renos again, and had to do some exchanges. :)
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    • Hi there,

      I got it worst... :p I even found a brand new PS2 Slim while I was clearing things...
      Gee wrote: I’ve done that. I purchased a desk and didn’t use it for 8 years. Kept it in the original box unassembled in the basement.
      Ju Leon...
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    • fitzy7 wrote: Was unable to return two smallish items in new (but opened) condition without a receipt, despite the credit card statement showing when they were purchased. So learn from my mistake and keep your receipts.
      cant ikea swipe the cc or debit card on there computer and pull up any transitions that were made at there store with that card. i know best buy, walmart and most other retailers can do this.
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    • aaron158 wrote: cant ikea swipe the cc or debit card on there computer and pull up any transitions that were made at there store with that card. i know best buy, walmart and most other retailers can do this.
      You would think so - I gave my wife the credit card used for the transaction and I’m not sure what the staff said to her exactly. But I read in another thread a post from an IKEA staff person who said they don’t retain that transaction information for security reasons. Seems surprising, as everyone else does it, but I guess its true.
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    • fitzy7 wrote: You would think so - I gave my wife the credit card used for the transaction and I’m not sure what the staff said to her exactly. But I read in another thread a post from an IKEA staff person who said they don’t retain that transaction information for security reasons. Seems surprising, as everyone else does it, but I guess its true.
      Actually several years ago credit cards implemented changes on retention and protection of credit card data. Wouldn't surprise me that they no longer retain that info.
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