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McDonald’s Mobile Ordering is Now Available in Canada

McDonald’s Mobile Ordering is Now Available in Canada

By Simon Hung

Ordering food from McDonald’s has never been easier, because mobile ordering is now available in Canada!

McDonald’s has updated their My McD’s mobile app on Android and iOS to support the functionality and initial launch regions are limited to Edmonton, Hamilton and Quebec City for now, but the company notes that more locations are coming soon.

Mobile ordering is available in Edmonton, Hamilton and Quebec City at launch.

Customers in participating regions can now place orders from the app and pick-up their food at a designated restaurant. There are four ways to pick-up orders and we’ve listed details for each method below.

  • Curbside Service -- have your food delivered to your car. Check in with the app at the restaurant and park at a designated parking stall when you arrive
  • Drive-Thru -- pick-up your food at drive-thru restaurants. Simply enter the drive-thru normally and say your mobile order number to a staff member
  • Front Counter Pick-Up -- pick-up your food from the front counter. Check in with the app at the restaurant and look for your mobile order number to appear on the pick-up screen
  • Table Service -- have food delivered to your table. Check in with the app at the restaurant and enter your table number

Participating restaurants will display a new “Mobile Ordering” icon on their store page within the app, with Front Counter Pick-Up or Table Service available at most restaurants and Curbside Service or Drive-Thru Service only available at select locations. App pricing is identical to restaurant pricing and there are no additional fees to use the service. App offers and coupons are also applicable when ordering.

Mobile ordering and delivery were two initiatives that McDonald’s had promised back in March and both are now officially operational, as McDonald’s launched McDelivery this past June after partnering with UberEATS. McDonald's now joins Starbucks and Tim Hortons as restaurants that support ordering through their app and it's a convenient way to order, as you can skip line-ups and customize your order exactly how you prefer.

There's currently no timetable as to when more regions will be added, but we'll provide updates as the service is rolled out to more cities and offer first-hand reviews of the experience once it's available in Toronto.

39 Comments

    • Maybe I don't go to McDonald's when it's busy but for me the automated kiosk is enough.
      For me I can't really think of a situation where I'm going to be at a McDonald's in the very near future AND am able to use my phone for any extended period of time (read: I'm usually driving to said McDonald's)

      I can't argue that it'll save a few minutes but unless I time it just perfectly either I'm waiting for my food or my food is waiting for me.
      Cold fries suck so I'd rather wait a minute or two to ensure I beat my food rather than have it sit around for 5 minutes and get cold.
    • Report Post
    • death_hawk wrote:
      Nov 6th, 2016 8:14 pm
      Maybe I don't go to McDonald's when it's busy but for me the automated kiosk is enough.
      For me I can't really think of a situation where I'm going to be at a McDonald's in the very near future AND am able to use my phone for any extended period of time (read: I'm usually driving to said McDonald's)

      I can't argue that it'll save a few minutes but unless I time it just perfectly either I'm waiting for my food or my food is waiting for me.
      Cold fries suck so I'd rather wait a minute or two to ensure I beat my food rather than have it sit around for 5 minutes and get cold.
      There can be breakfast rushes where the line up is 20+ people, even for the kiosk. Maybe you can skip the line with the app
    • Report Post
    • Maybe I'm over simplifying things but it can't be that hard to implement - Ritual is mobile order & pay for hundreds of different restaurants at no extra cost so surely it should be easier to implement the same thing but for one company...
    • Report Post
    • The main reason why I bring up Sure tap is because it was nice to just tap the ONE sure tap app to pay instead of having to scroll through the smart phone to find the right app for the business you're trying to make purchase at.
      If every business is running a separate app now, it might be easier to just do tap and go with your interac card instead. (if your bank has that option)
    • Report Post
    • playnicee1 wrote:
      Nov 7th, 2016 1:58 am
      it might be easier to just do tap and go with your interac card instead. (if your bank has that option)
      Outside of line concerns (which I never encounter at McDonald's but maybe I go at weird times or to less busy locations) this is basically true.
      Not only for Interac either. Credit card.
    • Report Post
    • death_hawk wrote:
      Nov 6th, 2016 8:14 pm
      Maybe I don't go to McDonald's when it's busy but for me the automated kiosk is enough.
      I've been using the machines since 2014. In order of what's fastest for your order: 1.) Cashier; 2.) Drive through; 3.) Machine.

      Since the machines arrived, the cashier lines have gotten really short, but the machines go through so many steps and options that if you know your order it'll still take longer. The gamble with the cashier line is that the person in front of you could be really slow about deciding their order. Drive through orders seem to get priority, but similar to the cashier line you're gambling with the car in front of you.
    • Report Post
    • Mulder and Scully wrote:
      Mar 15th, 2017 9:58 pm
      I've been using the machines since 2014. In order of what's fastest for your order: 1.) Cashier; 2.) Drive through; 3.) Machine.

      Since the machines arrived, the cashier lines have gotten really short, but the machines go through so many steps and options that if you know your order it'll still take longer. The gamble with the cashier line is that the person in front of you could be really slow about deciding their order. Drive through orders seem to get priority, but similar to the cashier line you're gambling with the car in front of you.
      Cashier might be faster, but the order inaccuracy is ridiculously high.
      Even if it's slower I will 100% avoid cashiers if I can. I'll actually go to lengths to visit a different McDonalds in the future if they don't have the kiosk.
    • Report Post
    • I like how Starbucks mobile order let me customize my drink and know the price beforehand.

      Mcdonalds seems to have different prices at different location. Not sure how they are going to solve that.
    • Report Post
    • schweiny wrote:
      Mar 16th, 2017 2:38 pm
      Mcdonalds seems to have different prices at different location. Not sure how they are going to solve that.
      I can't see that being an issue since you're most likely going to have to pick a location first before placing an order.
    • Report Post
    • My McD's iOS app updated today with mobile ordering.

      Currently available in Edmonton, Hamilton, and Quebec City.

      IMG_0471.PNG
      IMG_0472.PNG
    • Report Post
    • McDonald’s first announced last fall it would bring mobile ordering to Canada, and as of this morning, it appears the fast food chain is ready for the rollout, as their My McD’s iOS app has been updated with details on how it will work.

      According to the company, the initial rollout is limited to Edmonton, Hamilton and Quebec City, but with “more locations coming soon.”

      Full details at http://www.iphoneincanada.ca/app-store/ ... -canada-2/

      IMG_0471.PNG
      IMG_0472.PNG
    • Report Post
    • About time, this is going to be the greatest thing ever
    • Report Post
    • I can confirm that their Android app has also been updated to support mobile ordering.

      Image
    • Report Post
    • ChinpokoMon wrote:
      Oct 25th, 2017 7:14 pm
      I can confirm that their Android app has also been updated to support mobile ordering.

      Image
      So did you finish all that food??😉
    • Report Post
    • Tim Horton's app is amazing, I walked past a lineup of around 20 people to pick up my order at the pickup counter. This will be pretty good, too. Thanks for writing such an informative article, as usual. :)
    • Report Post
    • I'm in Vancouver, and updated my app on Android. Now I can't see my offers and can't find any location, even though I'm standing next to a McD location. I've contacted the app dev about the problem. Anyone else has this issue since the last update?
    • Report Post
    • rocket96 wrote:
      Oct 26th, 2017 2:12 pm
      I'm in Vancouver, and updated my app on Android. Now I can't see my offers and can't find any location, even though I'm standing next to a McD location. I've contacted the app dev about the problem. Anyone else has this issue since the last update?
      Same here, I get a flash of "New mobile order" screen and the Deals box over takes it and the jumping fries just keeps on jumping!!!!!!!!!!!!!!!!!!!

      You can get to your offers by tapping on the upper left corner, the menu and select offer.
    • Report Post
    • Nope, it says that it can't find any offer for me or nearby (location). I'm still logged in with my postal code in it.
    • Report Post
    • This only works in 3 cities right now - Edmonton, Hamilton and Quebec City if anyone is confused.
    • Report Post
    • Used it twice this afternoon in Dieppe, New Brunswick. Almost cried. Reminds me of the first time I saw the graphic version of the World Wide Web. This is the future of restaurant service.

      They were having major computer server/ network issues though. I recommend bringing something offline to read or a patient non-hungry person to talk to. Order from your table and select table service to get the full effect. Although I might start smoking so I can enjoy the curbside pickup. ;)

      The order isn’t transmitted until you get there, so it is only really a time saver if you are really indecisive (or have a cooperative passenger). You can even change locations after you initially place the order.

      Edit: They have skimped on testing and training. Do not attempt unless you are willing to troubleshoot and put up with total ignorance. Still cool though. Trial by fire is all.

      My order went through this morning without checking in. Surprised they had access to it. They had to remake it for me when I got there.
    • Report Post
    • I work about a 5 minute walk from the closest McDonalds. I used this promo, and tried the mobile ordering for the first time. Placed my order at work, then walked over. I didn't like having to enter my credit card information. Would have preferred to use Android Pay. I walked up to the mobile pickup desk and showed my phone. They said it is being made. The app then detected that I was in the drive-thru and said they would now start making it. I changed it to take out. I then had to wait 5 minutes while the dozen people in front of me were served their orders. What's the point of mobile ordering if it doesn't save you any time. At least with Tim's they usually have it ready for you.

      Additionally, I only got my receipt emailed to me, with no survey link. So I have no way to give McDonalds my feedback (plus no make it a meal)
    • Report Post
    • Newmarket and Aurora, Ontario. I saw the order option appear in my app a couple of days ago. I haven't tried it out yet but I'm assuming it's available in my area - north GTA.
    • Report Post
    • ChinpokoMon wrote:
      Oct 25th, 2017 7:14 pm
      I can confirm that their Android app has also been updated to support mobile ordering.

      Image
      Was this a real order? If so, were you able to check out? I tried to make a rather large order (not as large as this), but the app wouldn't allow you to check out.
    • Report Post
    • joeyjoejoe wrote:
      Dec 2nd, 2017 5:32 pm
      Was this a real order? If so, were you able to check out? I tried to make a rather large order (not as large as this), but the app wouldn't allow you to check out.
      No, it wouldn’t let me check out with that amount.
    • Report Post
    • Essentially it lets you skip the lineup... good and bad...

      good - food will be more hot /fresh
      bad - still have to wait, its not like starbucks.. as soon as you place order.. the drink is sent through
    • Report Post
    • I see they have specially marked parking stalls for them to run out your mobile pickup order to your car. Now all we need are those tray holders that clip to your window and we’re back to the good old days of the A&W drive ins.
    • Report Post
    • ericlewis91 wrote:
      Dec 3rd, 2017 10:24 am
      Essentially it lets you skip the lineup... good and bad...

      good - food will be more hot /fresh
      bad - still have to wait, its not like starbucks.. as soon as you place order.. the drink is sent through
      Irrelevant. Everything is made to order now, no matter how it’s ordered. The only good thing about this is you don’t have to wait in line to order.
    • Report Post
    • huthut wrote:
      Dec 6th, 2017 4:38 pm
      Irrelevant. Everything is made to order now, no matter how it’s ordered. The only good thing about this is you don’t have to wait in line to order.
      Im saying, if you order 10 mins prior while at home, then drove to mcdonalds to pick it up... it would sit in the bin for 10 mins
      vs when the order is put through when you arrive... its not sitting in the bag/bin for 10minutes
    • Report Post
    • ericlewis91 wrote:
      Dec 3rd, 2017 10:24 am
      Essentially it lets you skip the lineup... good and bad...

      good - food will be more hot /fresh
      bad - still have to wait, its not like starbucks.. as soon as you place order.. the drink is sent through
      You avoid the line but you still have to check in and then they make the food. I like the Timmy's app better where you can click, I'm here and then they start putting together the order.
    • Report Post
    • Ugh, there is so many issues with McDonalds lately..
      Mobile order - Give me the option of placing the order immediately. Not place the order and then check in once I arrive at the restaurant. I live close to the restaurant and want to order Coffee in the morning. The restaurant I go to is a zoo meaning if I checkin in the parking lot I will be waiting another 3-5 minutes for my coffee to be made and ready (drip coffee, nothing fancy). If I was able to check in from home I couldn't care if my coffees sat for a couple minutes until I could pick them up.

      The kiosk machines to order
      - You can tell when you have used a machine that has recently been rebooted. Its quick to respond. Other times you feel like you're pressing everything twice or longer just to get it to register.
      - They removed almost every option to mod your food from the kiosk. When they first came out I would go in and order a mcdouble, remove the mayo/mustard/ketchup and add big mac sauce (mini big mac). Hell they even had the option at the bottom with a button that said "big mac style". Now the only option for the majority of items is to remove existing ingredients. There is hardly any options to add anything (hell charge me but allow me to make the mod). Not sure why they removed everything as it was great before. Now its useless and you are forced to go to the counter to place a customized order.
      - When ordering coffee through the kiosk there is no option to tell them you have a re-usable mug. You have to place the order and then walk up trying to get whoever is making your coffee's attention as they actively ignore you to give them the mug.
      - On the topic of coffee McDonalds has decided to place their loyalty program directly onto the disposable cups. They have a card and a single sticker. Fill the card with 7 stickers and you can get a medium coffee. The problem with this is anyone with a re-useable mug is being punished or excluded from the loyalty program.
      - Also (possibly just happening at the local store I go to), the person making the coffee's for anyone inside the restaurant is the same person taking walk up orders from people not wanting to use the kiosk or needing to pay with cash. This causes major issues in the morning as there is a lot of coffee orders and there can also be a lot of people walking up to place orders (meaning a backup happening). The people making coffee's also seem to always make 2-3 orders before clearing them off their screen and moving them over to the fulfillment station. Clearing each order one at a time gets people out the door with their drink a lot faster.

      Sorry for the wall of text. As soon as McDonald's is done with their $1 coffee I will be going back to Tim Horton's. I much prefer the McDonalds coffee but I can be in and out of Tim Horton's with my drink in about half the time I can at McDonalds and there is always at least double the people in line at the Tim Hortons.
    • Report Post
    • str8jkt wrote:
      Dec 12th, 2017 4:00 pm
      Sorry for the wall of text. As soon as McDonald's is done with their $1 coffee I will be going back to Tim Horton's. I much prefer the McDonalds coffee but I can be in and out of Tim Horton's with my drink in about half the time I can at McDonalds and there is always at least double the people in line at the Tim Hortons.
      The last day was December 10th...

      http://forums.redflagdeals.com/mcdonald ... 0-2140575/
    • Report Post
    • tk1000 wrote:
      Dec 12th, 2017 4:07 pm
      The last day was December 10th...

      http://forums.redflagdeals.com/mcdonald ... 0-2140575/
      Well I guess I found a loophole in their mobile app then. My process is just before leaving the house to go into my account with the McDonalds app and pick recent orders and just re-order what I did yesterday. I just checked and using this same process I am able to go in and "re-order" my two coffee's for only $1.00 each even right now. Hence why I didn't know the promo was over. Got my 2 coffee's for $2.10 yesterday and this morning..

      Guess it doesn't re-check current prices when placing a re-order. This may be a way to get a deal on something you use a coupon on without needing the coupon for the next order?

      Here is a screencap from my app just now where I can still order the coffee's for $1 each. If I go into a fresh order and pick the coffee's they come up at regular price still.
      Image
    • Report Post
    • Coffee still seems to be $1 here in Moncton via the app.
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