RedFlagDeals.com RedFlagDeals.com: How to Get a Refund for Cyberpunk 2077 on PlayStation 4 and Xbox One How to Get a Refund for Cyberpunk 2077

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Cyberpunk 2077 has been one of the most-anticipated video games of 2020, but while the open world RPG has been praised for its story and graphics (on high-end PC hardware), the game has received harsh criticism for its poor performance on previous-generation consoles like the PlayStation 4 and Xbox One.

What should have been an amazing gaming experience has quickly become a disaster, as reviewers have noted that the game is virtually unplayable on PS4 and Xbox One, with frame rates dipping to as low as 10 FPS and a litany of bugs throughout the game environment.

On December 17, Sony announced that Cyberpunk 2077 would be pulled from the PlayStation Store and will be offering refunds for gamers who purchased the title digitally – an unprecedented move for a AAA game that reflects just how poorly the game performs on PlayStation 4 consoles. The next day, Microsoft followed suit and announced that they would be expanding their digital return policy and offer refunds to unsatisfied owners of the game on Xbox One.

Owners of physical copies may have some difficulties, as most Canadian retailers do not accept returns of opened video games. However, Cyberpunk 2077 developer CD Projekt Red has announced that they would provide refunds to owners of physical versions if they email helpmerefund@cdprojektred.com with proof of purchase by December 21 as a one-time goodwill gesture.

Digital refund requests will be processed within 14 days and will be refunded via the same payment method you used to purchase the game originally.

Refund requests to CD Projekt Red will be processed after December 21 and the developer will contact you directly after the submission window closes.

484 Comments

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    • Thanks OP! Looks like Amazon might not ship on time even though I pre-ordered on June 2019 so I'll pick up from Bestbuy.
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    • Would be all over it if it weren't for my Amazon preorder being $25 off. It's in the "shipping now" process, so I guess it'll arrive tomorrow.

      Still, probably my last time ordering a game day one from Amazon. They suck balls.
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    • Batarang wrote: Would be all over it if it weren't for my Amazon preorder being $25 off. It's in the "shipping now" process, so I guess it'll arrive tomorrow.

      Still, probably my last time ordering a game day one from Amazon. They suck balls.
      Same. Order says Monday for delivery. Never again amazon.
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    • Amazon is awful if you want to play new games near launch.

      I preordered Smash Bros. at least 6 months before launch (saved $10) and they were "out of stock" and told me it would take 2 weeks. I cancelled and walked into EB Games and bought a copy on launch day.
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    • FYI, do some research and the game runs horrible on PS4 and One S. May want to hold off.
    • Report Post
    • At the rate this game is looking on consoles right now, I might just return my pre-order and wait until the next gen patches release
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    • BranCracker wrote: At the rate this game is looking on consoles right now, I might just return my pre-order and wait until the next gen patches release
      I cancelled mine. Will check it out in 2021,after a bunch of patches release to fix all the bugs/optimizations.
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    • is this steam? doesnt say on the page
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    • kyleashton wrote: FYI, do some research and the game runs horrible on PS4 and One S. May want to hold off.
      How about on ps5? I know there is no ps5 edition yet, so prbly no rt, but can we expect 1080p60fps on ps5 like god of war?
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    • Thanks!! I'm in for 1, and it says on the page you get a "code" is that a steam code?

      "Case with game code and soundtrack CDs"
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    • amazon has it coming on Monday for me but for $50 I can wait. Would suck to have paid full price and still have to wait.
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    • dcuk1148 wrote: amazon has it coming on Monday for me but for $50 I can wait. Would suck to have paid full price and still have to wait.
      mine was also oirignially set for monday but it arrived today. from my 2019 preorder
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    • Just wanted to chime in to say I preordered mine from Amazon probably like 3 weeks ago and it's out for delivery today. I'm in Calgary, not sure if it makes a difference for people who preordered months ago and aren't getting it til next week
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    • True or false?

      1. I can use my PS4 cyberpunk physical disc on the PS5 and expect better graphics and load times.l

      2. A "true" PS5 version is on the horizon, and those already have the PS4 version may have to pay again.
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    • ccwwzz wrote: How about on ps5? I know there is no ps5 edition yet, so prbly no rt, but can we expect 1080p60fps on ps5 like god of war?
      Here is a video showing gameplay across all (most)

      Runs ok on PS5 but runs better on Series X. You only get Performance mode on PS5 whereas you can choose Performance or Quality on Series X.

      https://www.youtube.com/watch?v=yvtPgetQ0VI
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    • unimus wrote: True or false?

      1. I can use my PS4 cyberpunk physical disc on the PS5 and expect better graphics and load times.

      2. A "true" PS5 version is on the horizon, and those already have the PS4 version may have to pay again.
      1.Load times - absolutely
      2.Free update to PS4/Xb1 disc owners
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    • pre ordered two days ago for xbox. no mention of steelcase being OOS
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    • unimus wrote: True or false?

      1. I can use my PS4 cyberpunk physical disc on the PS5 and expect better graphics and load times.l

      2. A "true" PS5 version is on the horizon, and those already have the PS4 version may have to pay again.
      You'll get better load times and a higher framerate, but the graphics won't be better until the next gen patch. That patch has been long confirmed to be free.
      lnkn wrote: Here is a video showing gameplay across all (most)

      Runs ok on PS5 but runs better on Series X. You only get Performance mode on PS5 whereas you can choose Performance or Quality on Series X.

      https://www.youtube.com/watch?v=yvtPgetQ0VI
      It's pretty much running the One X and PS4 Pro versions, so it's understandable the former looks better.
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    • Has anyone tried playing this on a One X yet? I keep seeing mixed comments online about performance.

      I pre-ordered from Walmart with a $25 discount a long time ago but have it sitting here unopened on the fence about keeping it.

      As an aside, Walmart has consistently delivered pre-orders to me on release day (for comparison to those bemoaning Amazon).
    • Report Post
    • Minimo07 wrote: 1.Load times - absolutely
      2.Free update to PS4/Xb1 disc owners
      Thanks. Is it accurate to say there is no difference between

      1. The current PS4 version + PS5 update patch
      2. The future "native" PS5 retail version

      if I run Cyberpunk on the PS5?
    • Report Post

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