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Walmart Eliminates Pickup Fee for Online Grocery Orders

Walmart Eliminates Pickup Fee for Online Grocery Orders

By Simon Hung

Walmart is making online grocery shopping more affordable, because they’ve eliminated the pickup fee for online grocery orders, effective immediately.

Previously, Walmart charged a $2.97 fee for shoppers who scheduled a Walmart Grocery Pickup order. A minimum order of $50.00 is still required to use the service, but pickup is now free for all orders.

Walmart launched Grocery Pickup in 2015 after Loblaw launched their similar Click and Collect service one year earlier. Walmart provides the service in Calgary, Edmonton, Ottawa and Toronto, which lets shoppers purchase groceries online, including fresh produce and meat, then schedule a time to pickup the order at a Walmart store or Penguin Pickup location. Your order is hand-picked by staff and a scheduled delivery option is also available, but the home delivery fee remains unchanged at $9.97 per order.

Our community manager Tom tested the service in 2016 and provided a positive review, as it helped save time by eliminating the chore of in-store grocery shopping. The service was also efficient as trips averaged less than 10 minutes and other benefits like ad-matching and a money back guarantee were bonuses that were worth the $2.97 pickup fee.

With the pickup fee eliminated, this should make Walmart an even more attractive option for online grocery shopping, especially with the frequency of grocery coupons that appear in our Hot Deals forum. Click here to learn more about Walmart Grocery Pickup and view a list of participating stores in your area.

39 Comments

    • Didn't know they had this in Ottawa but Toronto had it a while ago.
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    • Seems interesting.

      Makes me think that in the future we'll eventually see Walmart doing home delivery for groceries. Like Grocery Gateway.
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    • You can now access and use the online grocery feature if you live in the Ottawa area.
      If you just want to check it out:
      http://www.walmart.ca/en/online-grocery

      Put in K1A 0B1 as a postal code.

      So basically you don't have to do anything but drive to Walmart and park in the designated grocery pickup spot.

      [QUOTE]Your items will be ready to load directly into your car and will be packed in Walmart plastic bags. You are free to use your own bags, but you will need to transfer the items from the plastic to your bags.
      [/QUOTE]
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    • mike229 wrote:
      Jul 3rd, 2015 11:44 am
      Didn't know they had this in Ottawa but Toronto had it a while ago.
      Where do they have it in Toronto? It is a new service that is being piloted in Ottawa. It has been discussed in other Walmart threads.
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    • Cheap Cat wrote:
      Jul 15th, 2015 1:05 pm
      Where do they have it in Toronto? It is a new service that is being piloted in Ottawa. It has been discussed in other Walmart threads.
      Looks like the Toronto area will be getting it soon, as they are now expanding the service outside of Ottawa. 12 Walmart locations in the area will be getting it.
      You can see the list of stores here:

      http://www.walmart.ca/en/grocery/coming ... e_Standard

      edit: posted wrong link originally
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    • Free shipping to Canada Post office is great as well for those without a car and don't live near a Walmart
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    • Dynasty12345 wrote:
      Jan 28th, 2016 9:37 pm
      Free shipping to Canada Post office is great as well for those without a car and don't live near a Walmart
      Don't think its for grocery shipping.
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    • will they charge you for the bags? or is that included in the $3 pickup fee?
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    • Walmart' s produce isn't great to begin with. I wouldn't want any that I didn't pick out myself (the odd time I need something and it is too late or inconvenient to go elsewhere). Their grocery prices on the whole aren't great either...I wouldn't pay $3 to $5 for this (minimum $50).
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    • ^^ I completely agree with this. Pretty much the only produce I buy from there are bananas, and that's not on the regular, just if I happen to be there and have run out at home. And that's actually a perfect example - what if they only have overripe ones and you normally wouldn't buy those?

      Personally, even though it's much more expensive, I would much rather just subscribe to one of those organic produce delivery services than to have Walmart employees pick out my produce from already mediocre quality stock.
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    • I always do an order once a month from Walmart but can't seem to place one.

      I don't know if it is a bug or there is a new policy. Because of the new pick-up service, have they made it that you can't order groceries online? (for example drinks, pasta etc)

      I have no interest at all in the pick up service but if they have changed to this then they have lost me as an online customer.
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    • Online grocery shopping is one of those internet trends that seems to surface every 3-4 years, and it never gets beyond a niche market. I don't see any reason to be optimistic about any major success this time around either.
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    • I like to pick my own fruits and vegetables. And I have to pay a fee for them to pick them for me? I'm not THAT busy.

      I also like to browse around the store to see what I want to buy.
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    • Smither wrote:
      Feb 6th, 2016 9:25 am
      I like to pick my own fruits and vegetables. And I have to pay a fee for them to pick them for me? I'm not THAT busy.

      I also like to browse around the store to see what I want to buy.
      +1. I don't see people being too happy with this service. Walmart's produce is terrible to begin with, I don't want some kid picking crap produce for me. I have had several times where the produce was terrible that I had to return it.
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    • This service doesn't make sense to me either. I want to pick my own produce, not have it picked by some high school kid. Walmart produce is bad enough as is. I rather go in-store to shop around and see what groceries I want.
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    • Definitely an easy way of getting rid of the crappy produce and keep the good stuff in store.
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    • They have a guarantee o fresh ess though?
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    • carmaster wrote:
      Feb 21st, 2016 2:39 pm
      This service doesn't make sense to me either. I want to pick my own produce, not have it picked by some high school kid. Walmart produce is bad enough as is. I rather go in-store to shop around and see what groceries I want.
      This is exactly the reason why I don't use these grocery delivery/pickup services. I know that the workers are picking whatever is easiest to get to which means the bag of groceries that you get may well be older, smaller, bruised, etc...

      I love the concept and convenience that the services offer, I just don't trust that I'll get the best quality unless I go and pick it out myself.
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    • Supercooled wrote:
      Feb 21st, 2016 5:48 pm
      They have a guarantee o fresh ess though?
      Ya but you have to go back to the store which wastes even more time.
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    • walmart online isnt free to our place at all (rural SK, a po box number)
      there were tons of times I'd have ordered something from them online but the $50 cost to ship is like NOT
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  • rb
    • Friend tried out the service, took 3 mins from drive up to load the car, he was very happy with it. Great for time starved people or when weather is bad and you just don't want to get out of your car.
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    • I think online grocery shopping is a great idea for people who live far from grocery stores or are too sick or old to travel. I had a friend that lived in the financial district in Toronto & getting to one wasn't always easy by foot for her, especially in the winter. Not too sure how I feel about grocery pick-up at Walmart. Their produce (at least at the store nearest me) doesn't always have the freshest looking produce...
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    • looks interesting, waiting for more information
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    • Walmart just announced the removal of the pickup fee for grocery orders. This makes using their service almost* a no-brainer.

      *they still have the minimum $50 order requirement.

      https://www.walmart.ca/en
    • Report Post
    • This makes the next time they offer a $10 or $20 off pickup coupon much more enticing.
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    • The original idea for grocery pickup is for those busy people. However, how many people are that busy, not even having time to do grocery shopping, but having time "stop-by" or drive to Walmart ? If you are a busy person, you probably don't even have time drive/drop-by Walmart and pickup the grocery. These people need the fast/instant delivery service to home, not grocery pickup.

      If you have time to shop grocery, why you need to pay extra money and ask someone pickup the product for you. Also, asking someone to choose the product for you may not work for all products like meat, fruit, vegetable, etc even though they can pick the fresh one for you. For example, the person may not know the size of product you want or he may not know which portion of the meat/chop you need for your meal/recipe. By the way, should Walmart deducts the $2.97 from my receipt if I pickup the product by myself ?? lol.

      Honestly, without the incentive, even without the fee, I probably will not use the service. (1), there is no designated in-store area to do the pickup which is not feasible for winter. (2) they should not ONLY allocated few outdoor spots for the pickup. People use this service are busy, they don't want any line-up at all. Anywhere in the parking should be a pickup area (3) I still enjoy walk around the store and find some new products to try (4) The online store doesn't cover everything in-store and some products are even more expensive than store.

      They need to revise the in-store pickup concept. Otherwise, online delivery will still be dominated over the store pickup in the future.

      For the online shopping, Walmart is getting more strict. Many grocery products cannot be pickup from the Canada Post with spending only $25. You have to spend over $50 to delivery to home. I remember one time I cannot even choose more than 1 grocery product even I spend over $50 from the non-grocery section. Maybe there was a glitch.
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    • lcmt wrote:
      Aug 1st, 2017 7:47 pm
      These people need the fast/instant delivery service to home, not grocery pickup.
      I agree. I also think they need to match or beat the going rates you pay on pizza, fast food delivery.
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    • I wonder if superstore will follow. Usually they do but will see.
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    • lol, create a joke fee so they can cancel it and get some free publicly.
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    • wish they would get rid of the $5 handling fee for orders under $25.
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    • I don't think this is the intention from Walmart. Now, the fee is cancelled and Walmart hopes more people can try the service. Once they try the service and get used to it, customers buying habit will change. Walmart can then bring back the fee (maybe even more than 2.97) and reduce number of in-store staffs.
      mabba18 wrote:
      Aug 2nd, 2017 1:02 am
      lol, create a joke fee so they can cancel it and get some free publicly.
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    • lcmt wrote:
      Aug 2nd, 2017 2:28 am
      I don't think this is the intention from Walmart. Now, the fee is cancelled and Walmart hopes more people can try the service. Once they try the service and get used to it, customers buying habit will change. Walmart can then bring back the fee (maybe even more than 2.97) and reduce number of in-store staffs.
      They will always adjust based on their data mining. Basically this move shows their original concept wasn't working... if it works again, its actually unlikely they'll change back since they really do want customers going to their stores. Also remember Amazon is experimenting with same day food delivery (amazonfresh). WM probably just wants customers to start using their service instead of waiting and using Amazon's in the future.
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    • I always found the Walmart pickup to be a hassle. For example, it takes forever for the person to bring the groceries out, even if you're the only one in the designated parking stalls. It's also a pain that Walmart's online prices don't match the actual store prices. You can only get away with charging $3 for something you're advertising for $2.50 for so long before people give up.
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