If you’re a member of the popular PC Plus loyalty program, you’ll need to create a new password to access your account, because Loblaw has reset all account passwords following a security breach.
PC Plus is used in over 20 Loblaw-owned grocery stores across Canada and this is the second time in less than a month that the company has issued a security notice to its members regarding the breach, which compromised an unknown number of accounts and resulted in points being stolen.
Upon entering the PC Plus site or opening the app, all members will need to create a new password, even if they had already changed them recently -- note that password changes cannot be done through the app and must be done via their website. Loblaw has issued a statement saying that the breach was likely a result of some members using weak username and password combinations across multiple sites.
It’s unknown when exactly the breach occurred, but a thread was created in our Shopping Discussion forum in December 2016 after a member discovered that their points were missing. Any PC Plus members who suspect their points were stolen should contact customer service via email or phone (1-855-672-7587) to have their points reimbursed.