At the time of collection of your personal information, the Companies will identify the purpose(s) for which your information is being collected. Depending on the identified purpose(s), the Companies collect personal information that may include:
The collection of your personal information is limited to that which is necessary for the specific purpose(s) we identify upon the collection of such information
The personal information we collect is primarily obtained from you, however we also collect contact information from our affiliates and various third parties, such as telecommunications companies who provide you with telecommunications services, as well as credit bureau and reporting agencies, who provide us with business and credit related information.
The Companies will generally collect and use personal information for the following purposes:
The Companies do not automatically gather personal information from individuals who visit the Companies' Websites. Such information is only obtained if you supply it voluntarily. You should, however, be aware that when you share personal information in public areas on our Websites, this information may be seen and used by other users of our Websites. We urge all users of our Websites to exercise good judgment when sharing personal information in these public areas. Additionally, you are not required to provide any personal information in order to have access to the Companies' Website.
The manners in which the Companies may collect your information online are:
Prior to collecting your personal information, we will ensure that we have your consent to collect, use and disclose your information for a particular purpose. Once your consent is obtained, your personal information will be used solely for the purposes for which you consented. In the event that we wish to use your personal information for another purpose, we will seek your consent once again.
When you provide us with personal information to complete a sale or other transaction, or to verify your credit, we assume you consent to our collecting it and using it for that specific reason only.
If we ask you for personal information for a secondary reason, for example for marketing purposes, we will either ask you directly for your consent or provide you with an opportunity to opt-out of the collection of your information. By opting out, you can tell us not to collect the information and/or not to share it with other companies. The Companies Websites provide you with the opportunity to opt-out at each point that your contact information is requested. You also have the ongoing option to remove your contact information from our database in the future if you do not wish to receive future communications or services offered through our Websites. Additionally, you may also choose to withdraw your consent to the collection, use or disclosure of your personal information by sending an email to firstname.lastname@example.org. Your consent may only be withdrawn subject to legal or contractual restrictions and reasonable notice.
In addition, where permitted or required by law, we may collect, use or disclose your personal information without your express consent, for example, to collect a debt you owe us, to comply with a legally permitted inquiry by a government agency, or to comply with a court order.
You are not required to supply personal information in order to view the content of any of the Companies' Websites. If you decide not to consent to our collection, use or disclosure of your personal information, no material consequences will result, unless such information is necessary for the completion of a transaction or for a particular service, such as your participation in a contest.
The Companies take all the necessary safeguards to protect the personal information you supply us.Employee Access to Customer Information
Employee access to your personal information is strictly limited to those who have a need to know. Employees only have access to information that is necessary to process transactions as part of their job requirements.Storage of Personal Information
The Companies collect certain information in paper files, such as: name, street address, postal code, phone number, email address, credit card number, credit card expiry date, banking information and credit record. In order to protect these files, the Companies place them in a locked cabinet or a restricted area.Electronic Files
The Companies collect certain information in electronic files, such as: name, street address, postal code, phone number, email address, date of birth/age, gender, online behaviour, purchase history, product/service preferences, customer satisfaction information, opinions about products and services and interests and hobbies. The Companies have enacted technological safeguards to ensure the protection of your personal information in electronic format, such as: computer passwords, firewalls, encrypted data files, encrypted personal information, and electronic audit trails. Additionally, laptops, USB keys and electronic wireless devices that have the capacity to store a large quantity of customer information are password protected and only accessible strictly to a limited number of employees who have a need to know this information.
Where practicable, the Companies ensure that the information they possess about you is not identifiable. This is accomplished by storing the information that clearly identifies you, such as your surname, on a separate database from the one that contains the information that is not personally identifiable, such as your age or sex. Moreover, the information contained on the server which contains personally identifiable information is only accessible to a limited number of employees.
If links are provided from our Websites to Websites of third parties, the Companies take no responsibility for these third party Websites and the manner in which these sites collect, use and disclose your personal information. The Companies do not endorse, in any manner whatsoever, or accept any responsibility for the information, content or other material which may be contained on third party Websites. We therefore encourage you to review the privacy policies of these Websites before disclosing your information to any third party Website.
The Companies do not retain your personal information for any longer than is strictly necessary to fulfill the purpose(s) for which it was collected.
We do our best to keep files containing personal information as complete, up-to-date and accurate as necessary for the identified purpose(s). Upon written request, the Companies will provide you with access to your personal information, subject to certain exceptions as provided by the applicable legislation. If you notice any errors or omissions in your personal information, please advise us in writing and we will promptly correct such errors where appropriate.
We reserve the right to change and update this Policy, including as may be required by law. We encourage you to review our policy from time to time to ensure that you are aware of any changes we may have made.
The Companies would be pleased to answer any questions you may have about our collection, use and disclosure of your personal information. If you would like more information about our policy, or if you would like to access your personal information file, or if you wish to register a complaint, please contact:Privacy Officer
You may also contact the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm EST, at:
or by mail at:112 Kent Street
or on the Web at:
You may also contact your Provincial or Territorial Privacy Commissioner's office for more information:
AlbertaOffice of the Information and Privacy Commissioner of Alberta
British ColombiaInformation and Privacy Commissioner of British Columbia
New BrunswickOffice of the Ombudsman
Newfoundland and LabradorOffice of the Information and Privacy Commissioner for Newfoundland and Labrador
Northwest TerritoriesInformation and Privacy Commissioner of the Northwest Territories
Nova ScotiaNova Scotia Freedom of Information and Privacy Review Office
NunavutInformation and Privacy Commissioner of Nunavut
OntarioOffice of the Information and Privacy Commissioner of Ontario
Prince Edward IslandOffice of the Information and Privacy Commissioner of Prince Edward Island
QuébecCommission d'accès à l'information du Québec
SaskatchewanOffice of the Information and Privacy Commissioner of Saskatchewan
YukonOffice of the Yukon Ombudsman and Information and Privacy Commissioner