What will you do if it happens to you @ Destiny BBT???

Long story but I will try to keep it short and clear, high-lighted the important part. We did what we have to do and thinking if further action is needed.

Last night after dinner, me and 2 of my friends decided to chill @ Destiny as we didn't want any alcohol. We ordered some drinks snack, also bought a deck of cards for $2 and play. Half an hr later, 2 more friends arrived. It took us like 10 mins to get a waitress come by to take orders. 15mins later the drink arrived, 1 of the drink is a steaming Hot Chocolate.

The girl have a couple sips, and decided to add sugar in it. When she stirred the drink, 2 chocolate chunk floated up. And guess what, it's NOT chocolate chunk. It's NOT 1 but 2 Cockroaches in it. See pictures below.







We were shock and brought up the issue w/ the waitress. At first she apologized and offer 13% off drinks. WOW, what a discount on "special" drinks. We decided to talk to their manager, but apparently the Manager has already left. Waitress came back with an offer to waive our "drink" bill, but still charge us on the food. Since we have ordered snack too, we assumed that their food is dirty as well. Their excuse was the bar and kitchen were separated, but they tend to forget Cockroach has legs.

Meanwhile, 2 of my friends vomited and one of them even threw up in front of the waitress. We asked them who's in charge and we would like them to take the responsibility, well, no body in charge @ night after 11:30p.m I guess. We were politely asking for the emergency # just to speak w/ the Manager, got refused.

Fine, so while the argument was going on, one of my friend took a video w/ his cell. We have also brought the drinks to every single table @ Destiny, shown them the drinks, and ask what they would do if it happens to them. We also have other parties to say the location, date, and time and as to prove this drink were from them.

Now they got nervous and flipped the story, saying that we brought in the cockroaches and put it in the drinks. They came back, offer us to waive ALL BILLS as a compensation. The problem is, they did not realized the problem. Their attitude was like who give a **** if there are cockroaches in the drink. Well, the person who sip it, is a nurse in practice. She asked the waitress if she knew what type of diseases the cockroaches can carry, waitress answer was, if there's any sickness go to a hospital and we will pay for it. Not an apology and she walked away.

Since it's not going anywhere, we decided to leave. However, we got blocked @ the door, and the waitress said we intentionally took a video of her without her notice~! (BTW: All waitress English were pretty bad that, she kept saying we took a picture of her when she meant we took a video of her) Other bartender came along to ask my friend to delete the video. My friend denied to do that, and they decided to DETAIN us in the restaurant~!

So what did we do? We end up calling the cops for help. They came, look @ the drinks and comment it's disgusting, got our info, and talk to them. Emergency radio called them, they rushed out and came back in 15mins. They saw the video(s), and comment that its not against human right or any violation, as long as we don't publicize the one w/ the waitress face on. We deleted 2 out of 3 videos in front of the cops/waitress just to keep ourselves out of trouble.

Before any drama started, all we want was to talk to someone who's in charge but they denied to give out the info. The cops helped us to ask them who's the Manager is, and they denied to give out info to the Cops. The cops had enough of that so he said he want to call the Manager directly himself, it took the waitress/bartender 3 mins to say the Manager name, the proper spelling, and find the contact #.

We left the place @ 12:30ish and I said to myself, NEVER COME BACK TO THIS PLACE AGAIN.

Join the group below and share it w/ your friends, let them know~!!!!!

http://www.facebook.com/group.php?gid=42811155282

Update:

Friend called the Manager this morning. She wasn't apologize for ANYTHING. From cockroaches to waitress attitude, her explanation was...

1. They have already WAIVED our bills.
2. We deserved to get such a service because we were all spoken English in there.

So at the end of the call, the Manager asked my friend ages and occupation. My friend told the Manager her age, and also a nurse in practice. Manager told my friend she's NOT old enough to discuss this issue w/ them, as we are all immature~!!!

3. Is the Manager racist on age in this case??


My friend had already called the Health Inspector this morning and they will be there within 48hrs. I was wondering if we should forward this to newsgroup or anything?

Oh gosh, I'm never going to Destiny's again

If you have any Cantonese friends, I'd suggest you get them involved in talking to the manager, something has to be done to get that changed...taht is just dirty

Did you mention to the manager taht the cops were involved?
I would also forward those pictures to health inspectors.

Mmmm. Protein.

But seriously, that's some nasty crap going on. Should we stage a blacklist on the place?

3. Is the Manager racist on age in this case??

I wouldn't jump to that, so fast.
Also, you mean ageist.

Thats just disgusting.

So what I'm wondering is, what kind of compensation are you looking to receive?

Cash? Coupons? A simple apology?

Give me an honest answer.

i'm not sure where the shock is?. This is pretty common except that it's in your drink instead of on the floor/tables

Poor attitude/service/bad management? - You see that in many restuarants

Cockroaches/mices/rats? - I can guarantee you that 95% of all food establishments have infestation of some sort. The issue is NOT whether they have it but how they can hide/contain it.

Maybe it's becuase i'm a guy but would you actually vomit just b/c there's a cockroach in your drink?. I think that's a bit of an overreaction there.

Why did you friend told the manager her age and occupation to begin with? It's personal information and it's irrelevant to the situation. Don't bother calling CP24, CTV, etc. Fairchild is the one you should call. I hope the cop gave you an incident no.

What did the manager meant when he said you guys deserves such service because you all speak English? That's racist.

i don't think you guys should have paraded around the place with the drink to show every table. that just spins the entire situation out of control. yes, anyone would have been upset to find that stuff in their drinks, and yes, i would have demanded to be able to walk out of there without paying a cent for food or drinks, but you don't go showing every table the drink with cockroaches. that's probably the reason why it seems like you guys made everything up and planted the cockroaches in the drinks yourself. it was simply a case of bad management on behalf of destiny.

oh gosh i was just there two nights ago.

sucka im not sure where you're getting your facts about restaurants. i highly doubt 95% of them have 'infestations'. maybe you mean a bug or two.

That's SO gross.

To everyone saying that there are infestations in most restaurants -- that's not true! Many many restaurants make it a priority to have a squeaky clean kitchen before cooking.

I can't believe the manager had the nerve to just shrug the incident off just like that, and even insult you. Don't back down! I totally support you guys, it's gross having cockroaches who have been roaming the streets and god knows where else, end up in your FOOD!

Destiny is also always stingy about money, too.

Originally Posted by flexwong

i don't think you guys should have paraded around the place with the drink to show every table. that just spins the entire situation out of control. yes, anyone would have been upset to find that stuff in their drinks, and yes, i would have demanded to be able to walk out of there without paying a cent for food or drinks, but you don't go showing every table the drink with cockroaches. that's probably the reason why it seems like you guys made everything up and planted the cockroaches in the drinks yourself. it was simply a case of bad management on behalf of destiny.

Canadian flag upside down is disrespectfull for Canada.

Originally Posted by Cerealbowl

Canadian flag upside down is disrespectfull for Canada.

absolutely not.

and upside down flag is a symbol of a country in distress.

Originally Posted by sucka

Cockroaches/mices/rats? - I can guarantee you that 95% of all food establishments have infestation of some sort.

Statistics, please.

which location? silver star?

Or the new one at Leslie and 7?

keep fighting it

businesses like that should not be allowed to operate in CANADA... they should gtfo back to their own country

i wouldn't know what to do in your situation, but i'm cheering you on!

good thing u took videos and such... thanks for technology these days

btw, which destiny was this?