He works for them, or someone else in his family does. He knows too much about the details and is defending them for really no reason. Nobody spends this much time doing that unless they're personally invested in some way. I'm thinking he's a webmaster or something, from the way he's praising their network people. Laptop-tech is doing the same thing...throwing in his 2 cents and being an amazing example of FS employees' commitment to their customers. Click on their usernames, then view public profile, and add user to your ignore list is there.
My nick doesn't mean I'm happy any more than yours means you're a sex machine.