Same complaint as a lot of others here. Can't really give this as a gift now as the box is banged up and the product has clearly been opened and used before. I'll be more wary from now on...
Razzle.ca - "Deal" of the Day site (Woot rip-off)
- Last Updated:
- Jan 28th, 2008 12:24 pm
Tags:
- SCORE
- brassmonkey
- Newbie
- Feb 24, 2007
- 33 posts
- 6 upvotes
- ph00p
- Deal Addict
- Sep 17, 2007
- 3057 posts
- 1504 upvotes
Is it hard to get that resolved? How does it work? DO you have to provide pictures? I used my CC through paypal, does that mean I'm screwed? Will I have to PAY shipping to send it back?
This REALLY pisses me off! Razzle.ca the new scam site! Great way to start a business!
- Jag
- Sr. Member
- May 15, 2005
- 736 posts
Thanks for all your stories guys I am not going to shop at Razzle because of them. It seems to me the people that purchased the earphones got really screwed. I mean they took the chance at supporting a new business, and instead of being satisfied they got screwed. The complaints can only hurt Razzle in the future, and honestly I do not see them lasting very long if this is how they treat their customers.
- lohervine
- Newbie
- Nov 23, 2007
- 1 posts
"
I received my headphones yesteday, and had a doubt about the condition. They look fine, they work fine. However, reading the previous posts of this forum, I wasn't sure. So I contacted Razzle (at info@razzle.ca) and received an immediate response. They told me that if there was any difference with the condition that was mentioned on the website, they would refund me uppon sending it back, according to the law.
Being myself in the retail business, I know that some suppliers don't always keep their word when they pretend selling new products. This is maybe what happened here.
Before blacklisting Razzle, you guys should contact them directly as it appear they are doing a pretty good job on following up with their customers (well , that was the case for me at least)
"
http://www.razzle.ca/?page_id=7&forumac ... 16&start=0
I received my headphones yesteday, and had a doubt about the condition. They look fine, they work fine. However, reading the previous posts of this forum, I wasn't sure. So I contacted Razzle (at info@razzle.ca) and received an immediate response. They told me that if there was any difference with the condition that was mentioned on the website, they would refund me uppon sending it back, according to the law.
Being myself in the retail business, I know that some suppliers don't always keep their word when they pretend selling new products. This is maybe what happened here.
Before blacklisting Razzle, you guys should contact them directly as it appear they are doing a pretty good job on following up with their customers (well , that was the case for me at least)
"
http://www.razzle.ca/?page_id=7&forumac ... 16&start=0
- ph00p
- Deal Addict
- Sep 17, 2007
- 3057 posts
- 1504 upvotes
No, maybe not, because you STILL LOOSE MONEY! You paid your shipping and handling ONE TIME and to send it back they want you to pay S&H which will SURELY not be refunded(thats the S&H besides what you paid to receive it).lohervine wrote: ↑I received my headphones yesteday, and had a doubt about the condition. They look fine, they work fine. However, reading the previous posts of this forum, I wasn't sure. So I contacted Razzle (at info@razzle.ca) and received an immediate response. They told me that if there was any difference with the condition that was mentioned on the website, they would refund me uppon sending it back, according to the law.
Being myself in the retail business, I know that some suppliers don't always keep their word when they pretend selling new products. This is maybe what happened here.
Before blacklisting Razzle, you guys should contact them directly as it appear they are doing a pretty good job on following up with their customers (well , that was the case for me at least)
As you said also who knows if you'd get a refund upon sending it back to them.
Overall I'm pissed because after hearing all these horror stories I feel like a moron for buying anything from there, but at least I'm not alone.
- Bordello
- Deal Fanatic
- May 1, 2005
- 7483 posts
- 287 upvotes
- Ottawa
Looks like those Razzle clowns signed up for an account on RFD under the nick RMA_RZL. Did anyone else get a PM from them?
- ph00p
- Deal Addict
- Sep 17, 2007
- 3057 posts
- 1504 upvotes
I did too! RMA maybe they're going to offer RMAs through that account lol! Not really funny though, they send you a long winded pm. Mentioning refund and a mix up with Refurbs and New headphones with their suppliers.
So its a lottery then eh? You might get a new set, might not!
Also they give a funny line about the white tape on all the boxes being there so the boxes don't "come open" during shipping *rolls eyes* nice one!
- RMA-RZL
- Newbie
- Nov 30, 2007
- 1 posts
(FR version follows)
Dear Razzlers,
Coming after several emails asking about the condition of certain Sennheiser RS116s we went and investigated more thoroughly. It looks like CERTAIN products included in our batch of Sennheisers were actually refurbished. We immediately contacted our supplier to ensure that if anything like this happens again there will be immediate repercussions.
If you feel with certainty that the product you received wasn't a new pair of headphones and you would like a refund please don't hesitate to contact us at RMA@razzle.ca so we can let you know how we will be going about issuing refunds.
Keep in mind that the products were taped with a white tape put on by us to make sure that the boxes wouldn't come open in transit. The presence of this tape does not indicate whether or not the product is new or refurbished.
We are sorry to say that we can't offer replacements, but we are happy to refund anyone who feels they didn't get what they paid for in this case.
Rest assured that we're taking this problem very seriously and we're putting in place procedures to insure that this will never happen again.
For any other questions feel free to email us at info@razzle.ca
The Razzle Customer Service Team
-------------- FR Version -------------
Chers Razzleurs,
Faisant suite
Dear Razzlers,
Coming after several emails asking about the condition of certain Sennheiser RS116s we went and investigated more thoroughly. It looks like CERTAIN products included in our batch of Sennheisers were actually refurbished. We immediately contacted our supplier to ensure that if anything like this happens again there will be immediate repercussions.
If you feel with certainty that the product you received wasn't a new pair of headphones and you would like a refund please don't hesitate to contact us at RMA@razzle.ca so we can let you know how we will be going about issuing refunds.
Keep in mind that the products were taped with a white tape put on by us to make sure that the boxes wouldn't come open in transit. The presence of this tape does not indicate whether or not the product is new or refurbished.
We are sorry to say that we can't offer replacements, but we are happy to refund anyone who feels they didn't get what they paid for in this case.
Rest assured that we're taking this problem very seriously and we're putting in place procedures to insure that this will never happen again.
For any other questions feel free to email us at info@razzle.ca
The Razzle Customer Service Team
-------------- FR Version -------------
Chers Razzleurs,
Faisant suite
- Bordello
- Deal Fanatic
- May 1, 2005
- 7483 posts
- 287 upvotes
- Ottawa
What's funny is that in the PM they acted all surprised that there were some items (probably all) that were used and blamed it on their distributer. Did they not inspect the products when they were shipping it out? Unless they were visually impaired, they knew perfectly what the condition of the headphones were. They were just hoping that their customers would keep quiet and let them get away with selling used products as new. What a bunch of scammers.
- brunes
- Deal Expert
- Dec 11, 2005
- 20136 posts
- 2964 upvotes
Let's all hope this site isn't run by the same jokers who tried that OffTheTruck.com fiasco.
- ph00p
- Deal Addict
- Sep 17, 2007
- 3057 posts
- 1504 upvotes
maybe we should do a count of people who received genuinely NEW headphones and those that received the Refurbs.
Its fraud! When you sell something as NEW and its NOT. They should be alot more sorry and scared. To make right their wrong they'll have to pay for shipping the headphones BACK to them also!
Its fraud! When you sell something as NEW and its NOT. They should be alot more sorry and scared. To make right their wrong they'll have to pay for shipping the headphones BACK to them also!
- mrG
- Deal Addict
- May 10, 2006
- 1718 posts
- 4 upvotes
Dude, come on... you obviously work for Razzlelohervine wrote: ↑I received my headphones yesteday, and had a doubt about the condition. They look fine, they work fine. However, reading the previous posts of this forum, I wasn't sure. So I contacted Razzle (at info@razzle.ca) and received an immediate response. They told me that if there was any difference with the condition that was mentioned on the website, they would refund me uppon sending it back, according to the law.
Being myself in the retail business, I know that some suppliers don't always keep their word when they pretend selling new products. This is maybe what happened here.
Before blacklisting Razzle, you guys should contact them directly as it appear they are doing a pretty good job on following up with their customers (well , that was the case for me at least)
But I will give them a second chance. It could have been worse, I suppose.
- Rehan [OP]
- Deal Expert
- Oct 20, 2001
- 18709 posts
- 1326 upvotes
- Sauga
- jackboot
- Deal Addict
- Jan 3, 2005
- 2276 posts
- 47 upvotes
- bigasif
- Deal Addict
- May 22, 2005
- 3445 posts
- 8 upvotes
- Scarborough
lol busted x2.
By the way...
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- pagal
- Member
- Sep 21, 2003
- 357 posts
- 47 upvotes
- ottawa
They look ok, but are defintely not new.
Headphones
1) The Batteries were not packaged as new.
2) I checked for hair on the earpiece and there is some, I will need a DNA test to make sure it is not mine *I dont have long hair so dont think its mine
3) The Box was not sealed that well, i,e it was the store box used to ship, and no extra was added despite paying $7 for shipping.
I was impressed at shipping speed, got it in 3 days
They work fine infact have quite the range
I am going to be extra cautionous, they are close to be black listed in my books
Headphones
1) The Batteries were not packaged as new.
2) I checked for hair on the earpiece and there is some, I will need a DNA test to make sure it is not mine *I dont have long hair so dont think its mine
3) The Box was not sealed that well, i,e it was the store box used to ship, and no extra was added despite paying $7 for shipping.
I was impressed at shipping speed, got it in 3 days
They work fine infact have quite the range
I am going to be extra cautionous, they are close to be black listed in my books
Sanity is the Playground for the Un-imaginitive
- Bordello
- Deal Fanatic
- May 1, 2005
- 7483 posts
- 287 upvotes
- Ottawa
- raskal
- Deal Addict
- Dec 7, 2005
- 4612 posts
- 9051 upvotes
- Abbotsford B.C.
Wow.... I am... astonished....
this is just so low I can't begin to explain how I feel.
I've posted a few times the new deals for razzle, but this kind of behaviour cannot be tolerated.
I'm deleting the razzle bookmark and unsubscribing myself from this thread.
razzle is nothing to me anymore!
I suggest everyone here do the same.
razzle can go to ... a very hot place....
bye.
- hugh_da_man
- Deal Fanatic
- Jul 5, 2005
- 8513 posts
- 252 upvotes
wow, anyone thinking of buying anything from these guys should shake their head.
Not like they have good deals anyways but not responding to any of the comments on here or on their own forums is basically putting the nail in the coffin.
Not like they have good deals anyways but not responding to any of the comments on here or on their own forums is basically putting the nail in the coffin.
- mightylobo
- Deal Addict
- Sep 10, 2007
- 1380 posts
- 750 upvotes
Anyone file any compliants thru Paypal or Credit Card Company? About to do it in a moment.~
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