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Old Dec 25th, 2004, 03:56 PM   #1 (permalink)
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Default My iBook didn't pass my stress test...

After having my iBook turned on and running different tasks 24 hours per day for 5 days, 3 stuck (not dead) pixels appeared. (Tried rubbing them for 2 hours, no difference.)

Do you think I'd be able to exchange for another ibook if I take it back to the store where I bought it from?

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Old Dec 25th, 2004, 04:55 PM   #2 (permalink)
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Depends where you bought it from and how long its been.
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Old Dec 25th, 2004, 04:58 PM   #3 (permalink)
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It's only been less than 5 days. Got it at 17:45 on the 20th.
Bought it from Computer Systems Center ( http://www.csctoronto.com/store/index.php )
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Old Dec 25th, 2004, 08:01 PM   #4 (permalink)
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Anyone?
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Old Dec 25th, 2004, 08:35 PM   #5 (permalink)
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I'm considering the same purchase, but before I do, I'd make sure they agree to take it back if I decide I don't want it for any reason up to 14 days. I'll be buying from London Drugs or Compusmart, so I suspect they'll honour that. I don't know about the store you mention...if they have a website, check it out for their store policy.
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Old Dec 25th, 2004, 11:25 PM   #7 (permalink)
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Quote:
Originally Posted by CSR
Get an IBM
Already have one. Actually, already have two. I gave one to my sister.
My mum also has one given to her from work.

The iBook is the first non-IBM lappy in my family.
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Old Dec 26th, 2004, 10:34 AM   #8 (permalink)
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Is it just because i'm a genius that i came to this solution... but how about asking the store where you bought it from?
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Old Dec 26th, 2004, 10:36 AM   #9 (permalink)
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I did, this morning...they can't do anything about it.
It's now down to Apple's warranty.

(p.s. And no, it's not because you're a genius. Also, that's not a solution, but a path to a possible solution rather.)

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Old Dec 26th, 2004, 12:14 PM   #10 (permalink)
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Quote:
Originally Posted by chatbox
I did, this morning...they can't do anything about it.
It's now down to Apple's warranty.

(p.s. And no, it's not because you're a genius. Also, that's not a solution, but a path to a possible solution rather.)
Wow, its barelly been a week you have it and they won't take it back?!
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Old Dec 26th, 2004, 01:32 PM   #11 (permalink)
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Just in case, document everything. Fax a letter to your retailer, and ask for a written response back. You never know, and then at least your butt is covered and its not a case of "he said, she said".
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Old Dec 26th, 2004, 02:08 PM   #12 (permalink)
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Quote:
Originally Posted by Xboxgp
Wow, its barelly been a week you have it and they won't take it back?!
The guy didn't say I can't return it. But he said I can't exchange it.
To me, an exchange is basically a return follow by a re-purchase. So I just assumed no exchange basically means no return/refund, too. Maybe I should ask the manager (if there's one).
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Old Dec 26th, 2004, 03:21 PM   #13 (permalink)
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This is why I never buy anything like this without first knowing the return policy.
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Old Dec 26th, 2004, 03:27 PM   #14 (permalink)
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Hum...I guess I rushed my purchase this time.
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Old Dec 26th, 2004, 05:33 PM   #15 (permalink)
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They are idiots. I am sure you can return it. Just get your money back and buy another one right afterwards.

Either that or call your credit card company. (I hope you paid by credit card)
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