Canada Computers passing on their Credit Card processing charges onto the consumers?!
So I was in the Canada Computers on Kennedy Rd the other day, trying to pay for an item by credit card only to hear from the cashier that there is a surcharge (on top of the price she was going to charge me) for credit card payments. And no, I'm not talking about the cash price vs. debit/credit price advertised in store/online.
So, after asking her what that charge was for and her not being able to answer it in any understandable manner, I realized that it was actually the payment processing charge that Moneris charges them for each transaction. As soon as I brought that up and asked about it specifically (if that's the case) the cashier shut up and border-line ignored me (as if she knew I got it figured out) and just stuck to the question "Do you want to process this purchase or not...?" in a way...
Even after complaining that they shouldn't do that, she wasn't budging, so I went ahead and paid the extra $2 (as I had no time to argue that day, really, and was in a rush anyway), but I did call up Moneris within minutes of getting back home and inquired about this whole process/treatment.
And guess what - merchants are not allowed to be doing that (passing off the payment processing charges onto the clients) as they get charged 2% and some fixed cost per each transaction... so sure enough, I filed a complaint (with all the transaction details) that will hopefully end up in the hands of someone who can do something with it and stop CanadaComputers from this B.S.
I just didn't remember any other stores charging me extra $$ for these transactions in the past, so this one must be one of the only ones doing that...
So, after asking her what that charge was for and her not being able to answer it in any understandable manner, I realized that it was actually the payment processing charge that Moneris charges them for each transaction. As soon as I brought that up and asked about it specifically (if that's the case) the cashier shut up and border-line ignored me (as if she knew I got it figured out) and just stuck to the question "Do you want to process this purchase or not...?" in a way...
Even after complaining that they shouldn't do that, she wasn't budging, so I went ahead and paid the extra $2 (as I had no time to argue that day, really, and was in a rush anyway), but I did call up Moneris within minutes of getting back home and inquired about this whole process/treatment.
And guess what - merchants are not allowed to be doing that (passing off the payment processing charges onto the clients) as they get charged 2% and some fixed cost per each transaction... so sure enough, I filed a complaint (with all the transaction details) that will hopefully end up in the hands of someone who can do something with it and stop CanadaComputers from this B.S.
I just didn't remember any other stores charging me extra $$ for these transactions in the past, so this one must be one of the only ones doing that...