Bought a "like new" iPhone but received a used one : what to do?

Hi,

I would like to know if you guys got some advices.

I bought an iPhone via Kijiji. I discussed with the seller via email & MSN about the phone condition.

On three time I asked him what was the phone condition, is there any scratchs on the screen?And on the three time the seller said that the phone was in a perfectly like new condition. So I paid him via Paypal with my credit card.

Then I received the phone and .... it was showing lots of sign of usage and somes scratchs on the screen, one deep 5mm one.

Overall the phone isn't that bad, but definilty not like new. So I asked the seller for a compensation or if I could return the phone. His answers were pretty rude and in all the email we exchanged he never accepted anything. He was acting very condescending, treating me like a child (we are about the same age from his MSN picture) saying that I should not bother him with that. I was very polite in all this but he never accepted to do anything.

I opened a Paypal case but Paypal said that they can't do anything since I did receive the item.

So now my last recourse seem to be VISA. However, I don't know if I should be afraid of any revenge if I ask for a chargeback since the seller is about 250km from me and got my address? After all you never know what people can do?

Another question, can I ask for a chargeback for a not as described item?

Um Paypal has a option to complain about item "not as described". Have you tried that?

Originally Posted by czhe

Um Paypal has a option to complain about item "not as described". Have you tried that?

Yeah that's but since the seller was not answering the dispute I transformed it to a claim and instantly Paypal send me a message informing me that it was impossible to obtain refund for a not as described item, that this only work when the item was not received.

Do a chargeback and tell him to come pick up his phone

did you not ask for photos in advance?

try calling visa for chargebacks asap.. it is to my knowledge that some visa companies don't do chargeback to paypal.

do a chargeback. I doubt he'll come to your house and beat you up.

Wow it's getting worst.

I sent him new pictures and he accused me of sending him false pictures of another iPhone. He said I was trying to scam him and a lot of other accusations

I said him that this was diffamation and that I would not hesitate to take legal recourse if he does that again.

**** he sent me the phone via regular mail without any delivery confirmation and the phone was delivered literally at my doorstep. Any scammer would have claim to have never received the phone and ask a refund. No, I warned him to not do that again and to ask for delivery confirmation next time he sent an expensive item.

Originally Posted by yao416

do a chargeback. I doubt he'll come to your house and beat you up.

That's my fear right now. I never meet a guy like this before. Don't know if he got some kind of psychologic problem or something like that.

Originally Posted by Nierdal

That's my fear right now. I never meet a guy like this before. Don't know if he got some kind of psychologic problem or something like that.

AFAIK
when you do a chargeback, visa charges paypal..
and paypal will deal with that kid..

i don't see how different it is from doing a claim via paypal..

FOR THE LOVE OF GOD, DO A CHARGE BACK!

AND 2 TELL PAYPAL TO SUCK IT LONG AND HARD, those bastards!

but yeah, just do the charge back.

doesnt that hurt your paypal account?

cant they freeze it or hold it or even take money back that hasnt been transfered to bank?


oh and if you have his number serch it online for his adress or phone the cops and give them the number if he causes any trouble

honestly, its your own fault. always ask for pictures. the guy wants to sell the phone , so hes not going to tell you that the phone is a bag of crap.

chalk it up as a lesson learned. sorry man

Originally Posted by jstaneon

honestly, its your own fault. always ask for pictures. the guy wants to sell the phone , so hes not going to tell you that the phone is a bag of crap.

chalk it up as a lesson learned. sorry man

He sent me a picture but it was in the dark and I didn't see the problems on it.

"Like new" does not mean new, it means used. Learn to read lol

Kijiji sucks, period.

Like above mentioned, LIKE NEW = USED.

You should've insisted of seeing the photos of the actual phone before you make the purchase. So it was your fault partially. You sent the pictures of the phone to the seller regarding the condition yet he blamed it on you. That showed how good a character he is.

I would do a chargeback and say screw that seller, only if they let you which I highly doubt it. On a bright side, you should be thankful he even sent you the phone instead of taking your money and not sending you anything. (If that makes you feel better)

BTW, Kijiji sucks. Oh wait, I already mentioned it, lol.