Telus phone replacement advise

[Midevilshadow]

I'll try to make this short, but I need some advise.

I bought my phone, the HTC touch Diamond, a little over a year ago, and its always been giving me trouble.

So a month before my one year warranty is over, I go to the telus store to ask for a replacement, which they put an order in for and said to wait about 2 weeks. Now that was back in August, so it's been more than 2 months now and still no replacement phone. Apparently the phone is in back order, while I'm stuck with a phone that hangs up when I press enter, or freezes randomly, or starts vibrating with no way of stopping it short of taking the battery out.

Today I call Telus to explain my situation and ask them what my options are. Since I've still got 20ish months left on my contract, my options are slim.

1) Keep waiting for a replacement Touch Diamond (though it'll probably never happen, since Telus stopped selling them).
2) A new BlackBerry Curve 8330 for $250 (but this phone is worse than my current one, pay $250 for a downgrade?? hell no)
3) $200 off any new phone's no contract price, and renew 3 years.

All 3 options being pretty crummy (an iphone would cost me $400).

So I asked if I could speak to someone higher up, and she said to call tomorrow.

So guys, any advise here? What should I tell them tomorrow, besides what I already have? Is there some sort of clause for if they can't supply a replacement phone? Keep in mind that I'm "technically" out of the warranty period now :-\

Oh yeah, and their data speed has been VERY slow for me for the last good while. But I don't see how I add that into my case in a good way lol.

[npinc]

1) Keep waiting for a replacement Touch Diamond (though it'll probably never happen, since Telus stopped selling them).
2) A new BlackBerry Curve 8330 for $250 (but this phone is worse than my current one, pay $250 for a downgrade?? hell no)
3) $200 off any new phone's no contract price, and renew 3 years.

All 3 options being pretty crummy (an iphone would cost me $400).

Are you a corporate client? Ask to speak to a manager in customer retention. To do that, first ask the rep that answers the phone to speak to retention. They might offer their help at first, be persistent. When you get there, ask to speak to the floor manager. The rep will insist on helping you. Tell them you appreciate it, but they won't be able to help you and to save their time and yours, please get the manager for me.

When you get the manager, explain your plight. Tell them how much you like Telus, but considering the equipment isn't fit for purpose (word it precisely in that fashion) it's forcing you to consider other options and even, heaven forbid, other providers. They'll give you some nice discounts.

If you're just a casual user with a cheap plan, all bets are off. Cell phone carriers don't typically care much about casual users as they're typically more of a burden than they're worth to the bottom line.

[Midevilshadow]

Unfortunately, no. I'm just a student (causal consumer).

Thanks for the advise though, I'll give it a shot anyway.