Who needs to pay for RMA shipment ?

[Green_Star]

Last week I opened a RMA for western digital hard drive. Today the new drive is arrived, I need to send the defective one back to them. So my questions is, do I need to pay for shipping to send this defective product back to them? I thought they are going to send me pre-mail lable, but they didn't.

[Mars man]

No you have to pay the return shipping and they pay to replace yours. Shipping on an rma is never covered both ways by any of the hardware vendors...>:(

[Kasakato]

No you have to pay the return shipping and they pay to replace yours. Shipping on an rma is never covered both ways by any of the hardware vendors...>:(

I have had Fujitsu pay for my shipping.

[Green_Star]

I have had Fujitsu pay for my shipping.

Thanks for your quick reply. Did they send you pre-mail receipt?

[Kasakato]

Thanks for your quick reply. Did they send you pre-mail receipt?

Yes, it was a pre-labeled UPS sticker the driver stick on when he came for the pick up. Though, WD may have different policies; it is usually the case the customer has to pay for shipping.

[Kherani]

Call and *****. That always works.

[Hairball]

It really depends on the company.

For Seagate I had to mail it in first (at my cost), then they would replace it. However when I had something replaced from Monoprice, I had to mail it back to them as well, but they gave me credit for the shipping back to them, which was a nice gesture.

[ji2o0k]

depends on the company but in general you have to pay for shipping to send the defective item back.

I have RMA'd stuff to WD, Antec and Asus. I had to pay shipping to return the defective item myself.