Telus... what a joke

[smithfan]

I wanted to cancel my $15 unlimited internet because I just don't use it on my crappy touch diamond. I did ask the guy what it costs if I accidentally connect to the internet because on my phone it doesn't matter what I disable (unless I turn off the phone all together) my phone will connect to the web if you so much as launch the browser.
He tells me I will be billed at $30 a meg... I say 30 cents a meg? No sir $30 a meg. That shouldn't even be legal!
I ask them if they can turn the data off from their end so my phone just cant connect. No sir we cant... what a total joke.

[bibowski]

Wow, someone else who hates the Touch Diamond? Wow.

It was one of the worst purchases I've ever made.

[psyko514]

If the Touch Diamond is running Windows Mobile, simply remove the connection details under Settings > Connections. You'll see a username of 1XXXXXXXXXX@1x.telusmobility.com (where all the Xs are your phone number). Without these details, your data connection should fail.

What you're describing, however, is not specific to TELUS.

[rems]

a priest, a rabbi and a....oh wait...u didnt want us to tell a joke...

I have the rogers diamond and what i did to prevent it from connecting to the internet was to set the automatic connection to the internet to "My ISP" which is a blank profile. So when it tries to connect, it fails...but wifi still works

[smithfan]

a priest, a rabbi and a....oh wait...u didnt want us to tell a joke...

I have the rogers diamond and what i did to prevent it from connecting to the internet was to set the automatic connection to the internet to "My ISP" which is a blank profile. So when it tries to connect, it fails...but wifi still works

Yeah that's what I did as well. Thing is my phone feezes up every week or so. When I reset it I almost always have to go do it again. Last thing I want is to argue with telus about a $30 charge for loading google.com (ok I know its not that bad but its still outrageous).

bibowski I couldn't agree more. Took me over 2 months to get a replacement from telus after I got the first defective one. The second one worked a little better (especially after the update) but I tell anyone who asks to stay far far away from it.

I always liked Telus customer service right up until I had a problem out of the box with the diamond and I was told, and I quote "its your problem, you bought it now deal with it". If it wasn't for the fact that I have the cheapest plan I can find with them (EPP 17.30) I would ditch telus all together. In fact after my talk with multiple reps yesterday I still think im going to switch to someone else just out of principle. I know most companies are just as bad as telus but ill take my chances with the "devil I don't know" rather then giving the "devil I do know" more of my money for horrible service!