IntoTheRain
Nov 3rd, 2009, 10:19 PM
On July 7, I cancelled my Bell Internet (August 31 cancellation date) and TV Cable (August 7) for my residence in Waterloo, ON since I just graduated from university. I received a cancellation confirmation number as well as assurance from the rep that everything would be taken care of for both services. I received the box to ship back the receiver and thought everything was set, especially since I received an internet bill for $0.00 shortly after.
Fast forward 2 months, I just came back from my vacation and was surprised to find 2 cable bills in my mailbox. I assumed that there was a mistake and called to see if they forgot to deactivate my account. After being transferred and explaining my situation to 3 different reps, I was told that on their system, it shows that a request was made to cancel, but they didn't actually do it since apparently I needed to call again (did not say why and was definitely not told to in July).
I explained that logically this did not make sense since I have already shipped back the equipment using their return address box that was sent to me. What followed was frustrating beyond belief. They said that they have to follow the note in the system, which was essentially a really bad documentation that explained nothing. I was pretty much told that I have to give my 30 day notice starting today and would be billed until December 3rd. In the meantime I owe them for another 2 months worth of cable bills even though Bell has the receiver and someone else is living at the house. I asked the guy if logically this made sense or if it was fair and was told that "it isn't about fair" but rather what the system shows...
I really don't know what else to say... a new level of dumb?
I've e-mailed Kevin and hopefully somebody will help me sort out this situation.
UPDATE: Thanks to Kevin, issue solved to my satisfaction. Anyone with a legitimate issue with Bell should seriously contact this guy =)
Fast forward 2 months, I just came back from my vacation and was surprised to find 2 cable bills in my mailbox. I assumed that there was a mistake and called to see if they forgot to deactivate my account. After being transferred and explaining my situation to 3 different reps, I was told that on their system, it shows that a request was made to cancel, but they didn't actually do it since apparently I needed to call again (did not say why and was definitely not told to in July).
I explained that logically this did not make sense since I have already shipped back the equipment using their return address box that was sent to me. What followed was frustrating beyond belief. They said that they have to follow the note in the system, which was essentially a really bad documentation that explained nothing. I was pretty much told that I have to give my 30 day notice starting today and would be billed until December 3rd. In the meantime I owe them for another 2 months worth of cable bills even though Bell has the receiver and someone else is living at the house. I asked the guy if logically this made sense or if it was fair and was told that "it isn't about fair" but rather what the system shows...
I really don't know what else to say... a new level of dumb?
I've e-mailed Kevin and hopefully somebody will help me sort out this situation.
UPDATE: Thanks to Kevin, issue solved to my satisfaction. Anyone with a legitimate issue with Bell should seriously contact this guy =)