PDA

View Full Version : Nokia Service Center

tblazers
Oct 29th, 2009, 12:25 PM
My e71 has been having keyboard issues ( 7,8,9 dont work sometimes) , my phones under warranty i was wondering if you can actually go to the service center in New Market and drop it off or do you have to ship it?

Has anyone used their service?

Also i dont have the proof of purchase anymore.
Zero1
Oct 29th, 2009, 01:15 PM
My e71 has been having keyboard issues ( 7,8,9 dont work sometimes) , my phones under warranty i was wondering if you can actually go to the service center in New Market and drop it off or do you have to ship it?

Has anyone used their service?

Also i dont have the proof of purchase anymore.

Call Nokia and find out. IMEI number will be able to tell them its still under warranty if I am not mistaken. They will give you instruction on how it should be taken care of. Btw was this purchased in America? Because if it is an american version of the model, you have to ship it to america and have someone from America ship it back to you. They don't do international shipping.

Past experience btw.
tblazers
Oct 29th, 2009, 01:46 PM
no its a Canadian version one,

I called they said i have to ship, im guessing i pay for the shipping , do i send the whole box and everything or just the phone?
Zero1
Oct 29th, 2009, 01:48 PM
Send an empty box that isn't the one which came with the phone and only include the phone. Don't send anything else.
tblazers
Oct 29th, 2009, 03:05 PM
Send an empty box that isn't the one which came with the phone and only include the phone. Don't send anything else.

I dont have the proof of purchase is that ok?
Zero1
Oct 29th, 2009, 05:21 PM
I don't believe it should matter. Did you find out from them if it is still under warranty?

When I sent it in, I am 99% sure i kept my copy with me. If it has been noted in their system that an phone is expected then you should be fine. Just type out a note with your name, IMEI # along with the reason for RMA.
tblazers
Oct 30th, 2009, 12:21 AM
I don't believe it should matter. Did you find out from them if it is still under warranty?

When I sent it in, I am 99% sure i kept my copy with me. If it has been noted in their system that an phone is expected then you should be fine. Just type out a note with your name, IMEI # along with the reason for RMA.

Ok thanks a lot im shipping it out tomorrow, how was your experience with the service how long did they take to repair?
Zero1
Oct 30th, 2009, 10:42 AM
Ok thanks a lot im shipping it out tomorrow, how was your experience with the service how long did they take to repair?

Was long because unfortunately, I had to go the american route because my repair parts were in the states (i.e. US verison of Phone). I sent my phone back around November, got it back roughly January if I am not mistaken. Customs was the main reason for delay + it was being shipped back from ohio by ground.