Stores ratings on RFD

[look30]

Recently I had a pretty bad expereince with Tigerdirect.ca and posted my review on RFD Store Ratings section .



Tigerdirect website does not allow user to make ANY changes on the order even one second after placing the order and even if the items was not shipped , their customer service is rude and misinformed on what is actually happening in Canada, in this case UPS won't reroute a package if the new destination is in a different city even tough TD rep shouted at me that everything will be taken care for $11 extra... and so on.
Biggest surprise was they didn't take calls on Canada Day ... and their call center in in US not Canada :)

[Ryan]

It takes about 3-5 days for reviews to appear on the site. Yours went up today.

[look30]

Sorry Ryan

[RFD_Paul]

Then can you tell me what happened to mt review on Dell? I had a negative website sale and customer service experience. I tried posting a review (twice I believe) on RFD about 6 months ago. It's not there and I've received no indication why.

I had chalked it up to believing that the 'D' in RFD must stand for hyping Dell, but I'm ready to be corrected.

[Ryan]

Then can you tell me what happened to mt review on Dell? I had a negative website sale and customer service experience. I tried posting a review (twice I believe) on RFD about 6 months ago. It's not there and I've received no indication why.

I had chalked it up to believing that the 'D' in RFD must stand for hyping Dell, but I'm ready to be corrected.

Looked it up, you didn't enter a valid order number.

There are only 3 reasons reviews get rejected:
1. Invalid or no order number
2. The review is incomplete (ie no comment)
3. Review is for the brick and mortar store and not the online store

[RFD_Paul]

Even if I understand how it must be so much trouble to inform the report writer that they made an inadvertant typo in their submission, the requirement doesn't make much sense if the store problem prevented an order being successfully created in the first place. For example, if they try to cheat you, your requirement is that you must still buy the item from them in order to report it in a store rating. Doesn't limiting the rating process to only successful orders illogically inflate the ratings?

[Ryan]

Even if I understand how it must be so much trouble to inform the report writer that they made an inadvertant typo in their submission, the requirement doesn't make much sense if the store problem prevented an order being successfully created in the first place. For example, if they try to cheat you, your requirement is that you must still buy the item from them in order to report it in a store rating. Doesn't limiting the rating process to only successful orders illogically inflate the ratings?

On your review, you put 'multiple orders' as the order number. So in your case at least, it wasn't a typo. The reviews are supposed to be for individual transactions.

There are also legal reasons to require an order number. Basically it proves that you are an actual customer.

People are more likely to submit a rating when they've had a bad experience, so on average I don't find the ratings to be inflated.

The shopping discussion forum exists so people can talk about retailers more generally.

[RFD_Paul]

No, it was not a typo. It was an example of the application of your stated rule which could be applied that way to a typo. What it actually was, was an order that could not be placed multiple times because of Dell's poor order system and customer service. The reference to multiple orders referred to the numerous attempts to resolve the issue as well as having been a frequent Dell customer over the years.

This decision seems very arbitrary to me, expecially since the review was just ignored rather reported to me as having a problem.

The store rating forum contains numerous reviews that talk about 'general' experiences. Supposedly, I could have quoted any number of prior orders and then talked about the issue I attempted to communicate, which you ignored. Others appear to have done exactly that. This makes your rule nonsense.

I am also a reviewer at many other sites that while they share concerns over legal issues, did not find it necessary to identify customers by their order number. In fact, an almost exact version of that Dell review, is posted at another site.

[Ryan]

I agree, adding a rejection notice is probably a worthwhile addition.

We just finished some changes recently (added editing and a few other things), so it will probably be a while before we get back to working on the store ratings.

Thanks

[RFD_Paul]

Thanks also. It's very decent of you to take it as a potential improvement.

Good luck.