Returning Netbook to Staples

[macncheese]

Hey,

I purchased the Windows XP/Toshiba netbook 9 days ago from Staples. After testing it a few times, I decided to try out Windows 7, hoping to have better performance. However, I think I'm returning it, but I don't know how to uninstall Windows 7 and returning it to the original Windows XP state. Would Staples take it back in its current state?

Thanks

[Nook]

Futureshop and Bestbuy both require the system to be restored to original settings, otherwise they charge a fee. I never buy from Stooples but I suspect no difference.

What you were meant to do is when you install the system, use the built-in recovery CD feature to make a backup. If you choose to return it, you just use that to return it to original settings.

[macncheese]

Thanks for the reply. At that point, I didn't think much of returning the computer, but now that you have point it out, I'm banging my head!

[M.D.]

Futureshop and Bestbuy both require the system to be restored to original settings, otherwise they charge a fee. I never buy from Stooples but I suspect no difference.


Last time I returned a GPS to Stooples, they said if there's any personal files on there, they will delete them for you.

Just try to bring it back first, they probably won't even notice.

[Nook]

Last time I returned a GPS to Stooples, they said if there's any personal files on there, they will delete them for you.

Just try to bring it back first, they probably won't even notice.

It's not about the personal files actually. When you first buy a desktop/laptop, it is set up so that once it's started, it goes directly to a screen where it allows you to set up the operating system and the user accounts, at that point there would not be any of your files on the system anyways. It would make sense for them to charge a fee as someone has to go online and make a recovery disk or make it from another laptop. Time = money.

And you can try to bring it back, it's worth a shot but when I returned my ASUS laptop at Futureshop back in November, they booted it to make sure it was restored to factory settings.

@OP, look around the web, you may be able to download restore CDs for the Toshiba netbook.

[win-star]

@OP, look around the web, you may be able to download restore CDs for the Toshiba netbook.

I thought netbooks doesn't have cd/dvd-roms/drives?

[Nook]

I thought netbooks doesn't have cd/dvd-roms/drives?

My mistake, I was thinking about NOTEbook. :confused:

But you can still use a thumb drive instead of a CD and get the same results.

Your netbook may also have a setting built-in for restoring to factory settings. Try getting into safe-mode (usually by repeatedly hitting F8 at boot up). Some of the Toshiba laptops will have a "Repair Your Computer" feature where you can go to the System Recovery Options Screen. Try utilizing it to restore your system to factory settings, if it is there that is.

Never had a netbook, so that's all I can say.

[Piro21]

Just return it when they're busy. They'll probably just rush you through without checking.

[iamnotamerican.com]

Just return it when they're busy. They'll probably just rush you through without checking.

...and make sure you leave the photos of your naked girlfriend available to give the next buyer a little extra value for money.

[shibbyguy]

Just return it when they're busy. They'll probably just rush you through without checking.

So that you screw over the next buyer? How would you feel if you bought something open box but it wasn't in original condition software wise. If the return policy calls for original condition, it should be returned without Windows 7 BETA on it but an actual OS that won't expire on the next buyer.

[shankeith]

i work at FS:

Bestbuy/FS, they will restore it for you no matter what...no fees charged

[MrIcu]

When I worked at Staples, we never charged additional for restoring a returned computer or laptop.

We restored every computer that came back so that we knew that the next customer who wanted to buy the opened box item would get it in "like new" condition.

As for a netbook, it may have it's own partition drive but I doubt it. You would have had to make recovery CDs. I'm sure Staples have recovery CDs for each of their PCs, and if it's a current model, they can easily make one from their demo model.