Hot Deals May Not REALLY BE HOT DEALS (Canada Computers!)

[pv1328]

This is at Canada Computers.

I am a student. I bought a pack of memory from Canada Computers earlier in the month (June 19, 2009). Three (3) days after I bought it, they drop the price from $74.99 w/$10 Mail-In-Rebate to $71.99 w/ $20 Mail-In-Rebate. I went to the location I bought it from, and ask that they give me the difference back. They said "Why didn't you come on June 22 when you noticed the price drop?" Well, I had to study for FINAL EXAMS and work part time. So then I went to them today (June 29, 2009), they wouldn't pay the price difference. I also asked for a full refund, but was also rejected (There was nothing mentioning the refund policy on the receipt).

As I was also planning the purchase a few other upgrades such as:
Hitatchi 320 GB Hard Drive
Kingmax 8GB MicroSD Card

Because the Manager was being cheap over $3, he lost over $100 of my business and probably more down the road. So just my $0.02......

Warning to All RFDers! When you notice a price drop at Canada Computers, you got to go right away.

[randomdef]

"I was busy" isnt an excuse.

you don't go out of your way to get the 8 bucks back, why should they?

[Howlader]

"i was busy" isnt an excuse.

You don't go out of your way to get the 8 bucks back, why should they?

+1!

[discostupid]

you waste your time going all the way back to CC and complaining over $3?

[wingfire]

lol, Canada computers doesn't do a price match, especially a retroactive one. If you do a refund, you have to do the 15% restocking fee.

[pv1328]

"I was busy" isnt an excuse.

you don't go out of your way to get the 8 bucks back, why should they?


I was suppose to go buy more upgrades for my laptop. Then, when I went to there website to check the prices, I see the price drop.

"I was busy."
That's right. Busy WORKING to pay off those bills for Canada Computers on that pack of memory. I only get $9/ hour as student (16 yrs old). Takes me about 8.5 hours of work just to pay it off (so ~ 2 days). You got to understand that this is a lot for me as a student. Think of it in "my shoes", wouldn't you go and tell them to pay the difference? It's only a week (only 2-3 days after my purchase date) and they lowered the prices by that much (also introducing a new MIR $20 worth??)? So it's not over $3, its a much bigger savings. Myself as a consumer purchase things that are of high quality, but at reasonable (cheap) price.

In addition, consumers should be price protected. Price protected as in "If the prices go down within in certain amount of time, consumers get money BACK."

That's why I am posting in RFD; to warn everyone about it.

[randomdef]

I was suppose to go buy more upgrades for my laptop. Then, when I went to there website to check the prices, I see the price drop.

"I was busy."
That's right. Busy WORKING to pay off those bills for Canada Computers on that pack of memory. I only get $9/ hour as student (16 yrs old). Takes me about 8.5 hours of work just to pay it off (so ~ 2 days). You got to understand that this is a lot for me as a student. Think of it in "my shoes", wouldn't you go and tell them to pay the difference? It's only a week (only 2-3 days after my purchase date) and they lowered the prices by that much (also introducing a new MIR $20 worth??)? So it's not over $3, its a much bigger savings. Myself as a consumer purchase things that are of high quality, but at reasonable (cheap) price.

In addition, consumers should be price protected. Price protected as in "If the prices go down within in certain amount of time, consumers get money BACK."

That's why I am posting in RFD; to warn everyone about it.


dude, they did, the day they had the sale. the day you were too busy.


this has nothing to do with them, this has more to do with you trying to make a federal issue out of nothing.

[TruE SkiLLS]

OP, stop crying about it.
If you can't afford it because of your job... then guess what? DON'T BUY IT.

[kiteboy]

OP, stop crying about it.
If you can't afford it because of your job... then guess what? DON'T BUY IT.

Yet, he agreed to buy it at the original price. If it didn't go on sale afterwards, there wouldn't be a discussion here.

[Siefer999]

computer items fluctuate in price frequently. most computer companies do not offer price protection so why would canada computers. they don't officially offer price protection but there is no way that they would do it 10 days after your purchase.

you should read the policies before buying

[rsasp]

I was suppose to go buy more upgrades for my laptop. Then, when I went to there website to check the prices, I see the price drop.

"I was busy."
That's right. Busy WORKING to pay off those bills for Canada Computers on that pack of memory. I only get $9/ hour as student (16 yrs old). Takes me about 8.5 hours of work just to pay it off (so ~ 2 days). You got to understand that this is a lot for me as a student. Think of it in "my shoes", wouldn't you go and tell them to pay the difference? It's only a week (only 2-3 days after my purchase date) and they lowered the prices by that much (also introducing a new MIR $20 worth??)? So it's not over $3, its a much bigger savings. Myself as a consumer purchase things that are of high quality, but at reasonable (cheap) price.

In addition, consumers should be price protected. Price protected as in "If the prices go down within in certain amount of time, consumers get money BACK."

That's why I am posting in RFD; to warn everyone about it.

You are lucky to have a job.

[jackwest]

how dare they follow the policies you both agreed to

i hope you learned your lesson: buy a similar product at futureshop and pay 150% more for 30 day price protection!!

[number8888]

Warning to All RFDers! When you notice a price drop at Canada Computers, you got to go right away.

WOW OP you joined RFD just to post that? Shouldn't you use the time to like studying or something? :rolleyes:








I kid I kid ... :lol:

[Piro21]

I am honestly amazed that time after time people come here complaining these tiny, low-margin computer shops don't offer all the benefits of shopping at Costco or another big-box store. Have none of you ever been to a small computer store before? How exactly do you think they keep their prices so low in face of all the competition from the other stores and the internet?

[richardvoyageur]

Can I have that two minutes of my life back?

[buddahas]

Because the Manager was being cheap over $3, he lost over $100 of my business and probably more down the road. So just my $0.02......



Give him some slack. He is only 16 and has no idea how business works. He is yet to learn the word hypocrisy.

[CSAgent]

At 16 I was too busy going out with girls... seriously OP, you need to lighten up and move on.

[deep]

I may post a thread to warn people about this thread.

[JWL]

Can I have that two minutes of my life back?

Sorry, RFD does not have a time-protection guarantee. You knew the deal when you read the thread.

[Caesu]

so it took you 2days to make the money for memory like you said.. 8.5hrs(4.25, 2days).. wtf did you do for the other 20hrs.. Oo

[Menace]

Once again, RFD is a popular place for idiotic kids to post :cheesygri:D:D

[BobTheSnake]

They stole from you well now you steal from them.

An eye for an eye!

Edit : My vote put this thread at 3 stars, I'm so proud mommy!

[angekfire]

Can I have that two minutes of my life back?

You can, but you need to wait in line at the CS desk for 20 minutes, then argue with the cashier for 5 minutes, followed by speaking with the manager. And even then, YMMV.

[Astin]

Am I really replying to a post complaining about CC customer service not being exactly what somebody expected? Wow, must be a slow day.

Must be a reason I shop at Infonec now.

[FulltimeIT]

LOL this is the worst thread i ever read on redflag, and I been on this forum for more than a year

[shankeith]

At 16 I was too busy going out with girls... seriously OP, you need to lighten up and move on.

hahah +1


lol and someone tagged this as "idiot"

[woof]

In addition, consumers should be price protected.

Why? Nobody forced you to buy it in the first place. Grow up and take responsibility for your decisions instead of expecting someone to always bail you out.

[pv1328]

dude, they did, the day they had the sale. the day you were too busy.


this has nothing to do with them, this has more to do with you trying to make a federal issue out of nothing.

i only posted the thread to informs others about this. If you dont like this thread, get the %&*% out of here.

[pv1328]

Yet, he agreed to buy it at the original price. If it didn't go on sale afterwards, there wouldn't be a discussion here.

In addition, I bought the RAM on June 19. By June 22, they changed their promotion. I was going to get the rebate form for the June 19 promo, but it wasnt available. CC had agreed on the phone that they would issue a new receipt so I can claim the rebate. BUT when I went to get the new receipt, CC's CSR was giving me attitude from beginning to end; as if he didn't want to issue the new receipt. Then I asked for a full refund (unopenned package), and he said no. If I were to refund it, he said it would be at the current price, not at the price i purchased it at. Thus, losing $3 on my part.

[pv1328]

You are lucky to have a job.

Yes, how about you? Hope your not on EI like others.....

[pv1328]

WOW OP you joined RFD just to post that? Shouldn't you use the time to like studying or something? :rolleyes:








I kid I kid ... :lol:



Exams are done...no school... no homework....so I got the time to post the thread. The reason i post is to let others know how bad customer service can get at CC. Nothing wrong with that....


Small purchases (i.e. RAM) at CC give me such service, imagine what kind of service you would get with a bigger purchase (i.e. laptops), if its doa, you can imagine what kind of service they would give you? (leaving you alone to deal with the manufacturer....) I was purchased many things from TIGERDIRECT with little or no problems. Customer service is much much much much much better than CANADA COMPUTERS

So no more consideration of buying large items at Canada Computers anymore. (see below)

Anything small ($20 and under; BIG SALE) Canada Computers might get my business.

OTHERWISE, $100 and up, Canada Computers is OUT OF THE QUESTION. That business goes to TIGERDIRECT and other retailers.

[pv1328]

I am honestly amazed that time after time people come here complaining these tiny, low-margin computer shops don't offer all the benefits of shopping at Costco or another big-box store. Have none of you ever been to a small computer store before? How exactly do you think they keep their prices so low in face of all the competition from the other stores and the internet?

That's there business to be competitive. First things they need to focus on is EXCELLENT CUSTOMER SERVICE AND COMPETITIVE PRICES. If you don't focus on one or another, be ready to go out of business in less than 1 year (i.e. Logic Computer House)

[pv1328]

At 16 I was too busy going out with girls... seriously OP, you need to lighten up and move on.

Thanks for you advice..BUT thats your 16, not mine.

At 16, studying more for my future is a BIGGER priority Than going out w/ girls.

[pv1328]

I may post a thread to warn people about this thread.

Your choice, and who the ^*(% cares..i didnt ask you to read the thread. you came yourself.

[pv1328]

Sorry, RFD does not have a time-protection guarantee. You knew the deal when you read the thread.

CORRECTION: This deal was NOT on any of the deal threads.

[pv1328]

so it took you 2days to make the money for memory like you said.. 8.5hrs(4.25, 2days).. wtf did you do for the other 20hrs.. Oo

studying for exams??? o_O...and why the %^& do you care where i spent ~20 hours...exams are higher on my priority list than going after price protection.

[pv1328]

Once again, RFD is a popular place for idiotic kids to post :cheesygri:D:D

Well you are being idiotic for giving such childish replies, which make no sense what so ever.

[AndyBogard]

Thanks for you advice..BUT thats your 16, not mine.

At 16, studying more for my future is a BIGGER priority Than going out w/ girls.

Correction. You are unable to find a girl to go out with.

[pv1328]

They stole from you well now you steal from them.

An eye for an eye!

Edit : My vote put this thread at 3 stars, I'm so proud mommy!


Oh and for your "eye", you get this "eye":

what the ^&*@ are you talking about? You must have been growing up as a thief..that's why your mommy is very proud of you. Is that right?:D:D

[pv1328]

LOL this is the worst thread i ever read on redflag, and I been on this forum for more than a year

too early for you, me, and other newbies to determine. only posted to let others know that CC provides the worst customer service.

[pv1328]

Why? Nobody forced you to buy it in the first place. Grow up and take responsibility for your decisions instead of expecting someone to always bail you out.

again....if they provide better customer service, then this thread wouldnt have existed. as a student and a customer, should i be ripped off by Canada Computers?

[nave]

Haha you and your horrible grammar should just pack up. The pity party never happened. :lol:

if you want "customer is always right" service go to a big box store, where employees don't care that much. Sucks kid..

[number8888]

OMG he's back. :rolleyes:


Look pv1328 RFD is not your personal ranting ground. You do not own this thread. Our opinions are just as valid as yours.


You don't like Canada Computers. That's fine. Learn from it and move on. If you can't do even that you have a LONG TOUGH life ahead of you.


And you know what. The situation you described in your first post. It's not just CC that wouldn't honour a retroactive PM. Every other store wouldn't do it either. I doubt you would get better service at TigerDirect (which you seem to love so much) regarding the same circumstance. In fact you should have a good read at TD's return policy before doing your next purchase. There are many ways for them to refuse a refund/exchange: http://www.tigerdirect.ca/sectors/help/return.asp I would be particularly worry about that 25% restocking fee at the bottom there.


In the end, you opened a topic for discussion, but there's really nothing to discuss. Posts like yours are a dime a dozen. I has been talked about again and again before.

[CSAgent]

At 16, studying more for my future is a BIGGER priority Than going out w/ girls.

Actually, a few of my high school friends lived very hedonistic lives at age 16, yet somehow managed to carry 3 OAC courses by the time they were in grade 11. We even completed all 30 credits that was required for secondary school diploma by the end of 1st semester in grade 12 while everyone had one more semester, plus 6 courses in OAC next year! :D

[Avatar]

Well. CC's service is not the greatest that's for sure but not bad either. I think there was a thread here before about this. But I suggest OP to let this go and don't worry about the $3. Pretend you don't know the price drop. The thing is that you agreed on that price and you paid it. I'm the price of that memory will drop 10 years later. Are you gonna wait?

I purchased stuffs like mobo, case, PS, memory and HD but found out that the HD price was effective at door crash day only. I asked for refund for everything and I got all my money back even the bag that charged. What should I ask for more?

And don't expect good service and cheap stuffs go together. YOU GOT WHAT YOU PAY FOR. Hope you learn this today.

[Astin]

Whew, I was afraid this thread would die. You can always count on 16-year olds to come back full of righteous indignation.

I pity the poor OP, who can't take any time at 16 to enjoy being a teenager, and instead is trying to be an adult before his time. His midlife crisis is going to hit hard.

Starting a thread telling people that the customer service at CC is bad is like starting a thread telling people The Brick ripped you off and won't take a return. Everyone here already knows it. Nobody goes to CC for the service, they go for the price and availability.

Holding up Tigert Direct as a shining beacon of customer service is even more laughable. I can't wait until you start a thread when they screw you over.

Oh, and random large fonts just scream "I'm a teenage forum troll who's throwing a tantrum." Responding to each subsequent post individually also makes for tiresome reading. But hey, your post count is shooting up, and I'm entertained, so it's not a complete waste of time.

[BobTheSnake]

I voted 5 stars on this thread and it stayed at 2 stars. I really wanted to make a difference in this kid's life and show him how we appreciate him.

What a shame.>:(

[Ender2070]

I was suppose to go buy more upgrades for my laptop. Then, when I went to there website to check the prices, I see the price drop.

"I was busy."
That's right. Busy WORKING to pay off those bills for Canada Computers on that pack of memory. I only get $9/ hour as student (16 yrs old). Takes me about 8.5 hours of work just to pay it off (so ~ 2 days). You got to understand that this is a lot for me as a student. Think of it in "my shoes", wouldn't you go and tell them to pay the difference? It's only a week (only 2-3 days after my purchase date) and they lowered the prices by that much (also introducing a new MIR $20 worth??)? So it's not over $3, its a much bigger savings. Myself as a consumer purchase things that are of high quality, but at reasonable (cheap) price.

In addition, consumers should be price protected. Price protected as in "If the prices go down within in certain amount of time, consumers get money BACK."

That's why I am posting in RFD; to warn everyone about it.

I used to work there. They have something called "we don't offer price protection" which they use all the time. They lower prices every day knowing people return things constantly, losing less money in the returns process because you only get the current price back.

This is my own theory based on my own observations while working there, not guaranteed fact.

[Ender2070]

In addition, I bought the RAM on June 19. By June 22, they changed their promotion. I was going to get the rebate form for the June 19 promo, but it wasnt available. CC had agreed on the phone that they would issue a new receipt so I can claim the rebate. BUT when I went to get the new receipt, CC's CSR was giving me attitude from beginning to end; as if he didn't want to issue the new receipt. Then I asked for a full refund (unopenned package), and he said no. If I were to refund it, he said it would be at the current price, not at the price i purchased it at. Thus, losing $3 on my part.

Correct, and this is the case even within 24 hours of purchasing your product. While I worked there I was only given 24 hour leeway for price protection. Basically if you bought the item that day, and the price changed in the afternoon we would fix it but not the next day.

It says this on the back of your receipt noob.

[Ender2070]

Yes, how about you? Hope your not on EI like others.....

EI pays more than what you're making

[Ender2070]

Exams are done...no school... no homework....so I got the time to post the thread. The reason i post is to let others know how bad customer service can get at CC. Nothing wrong with that....


Small purchases (i.e. RAM) at CC give me such service, imagine what kind of service you would get with a bigger purchase (i.e. laptops), if its doa, you can imagine what kind of service they would give you? (leaving you alone to deal with the manufacturer....) I was purchased many things from TIGERDIRECT with little or no problems. Customer service is much much much much much better than CANADA COMPUTERS

So no more consideration of buying large items at Canada Computers anymore. (see below)

Anything small ($20 and under; BIG SALE) Canada Computers might get my business.

OTHERWISE, $100 and up, Canada Computers is OUT OF THE QUESTION. That business goes to TIGERDIRECT and other retailers.

Did you see the big sign outside the store that said "Canada Computers" ? I didn't think it said Tiger Direct or any other name.....

[Menace]

It is a hopeless task. Kids today are getting dumber and dumber. Too much video games frocked up their tiny brains :cheesygri:D:cheesygri:lol::lol:

I really wanted to make a difference in this kid's life and show him how we appreciate him.

What a shame.>:(

[Ender2070]

It is a hopeless task. Kids today are getting dumber and dumber. Too much video games frocked up their tiny brains :cheesygri:D:cheesygri:lol::lol:

I grew up with video games and still managed to still get an IQ of 137.

I know where you're coming from though, kids are getting stupider and stupider but I would blame how stupid TV is getting. I quit watching tv while I was in high school. I do have some sci-fi shows I watch which I download without commercials but I don't get bombarded by any circus.

[pv1328]

Correction. You are unable to find a girl to go out with.

My girlfriend also had exams during the same time. :razz:

[pv1328]

OMG he's back. :rolleyes:


Look pv1328 RFD is not your personal ranting ground. You do not own this thread. Our opinions are just as valid as yours.


You don't like Canada Computers. That's fine. Learn from it and move on. If you can't do even that you have a LONG TOUGH life ahead of you.


And you know what. The situation you described in your first post. It's not just CC that wouldn't honour a retroactive PM. Every other store wouldn't do it either. I doubt you would get better service at TigerDirect (which you seem to love so much) regarding the same circumstance. In fact you should have a good read at TD's return policy before doing your next purchase. There are many ways for them to refuse a refund/exchange: http://www.tigerdirect.ca/sectors/help/return.asp I would be particularly worry about that 25% restocking fee at the bottom there.


In the end, you opened a topic for discussion, but there's really nothing to discuss. Posts like yours are a dime a dozen. I has been talked about again and again before.

I didn't say your opinions were not valid.

I have. Last place to shop.

Tigerdirect, has customer reviews on products (and services) before people make purchases. Canada Computers, on the other hand are more conservative. Not being transparent on customer feedback. They won't dare to put this stuff on their website. As for return policy, I had little to no problems with that as most products I purchased from them either excellent. If I had to return it, it would probably because it was defective or non-function. In that case, that overrides the return policy. Stuff from 3+ years ago from TD are still working at top notch to now.

Again, from my previous posts......I only opened thread to let others know about CC's crappy ****** customer service.

[pv1328]

Well. CC's service is not the greatest that's for sure but not bad either. I think there was a thread here before about this. But I suggest OP to let this go and don't worry about the $3. Pretend you don't know the price drop. The thing is that you agreed on that price and you paid it. I'm the price of that memory will drop 10 years later. Are you gonna wait?

I purchased stuffs like mobo, case, PS, memory and HD but found out that the HD price was effective at door crash day only. I asked for refund for everything and I got all my money back even the bag that charged. What should I ask for more?

And don't expect good service and cheap stuffs go together. YOU GOT WHAT YOU PAY FOR. Hope you learn this today.

that's total bs right there. why the hell are you comparing 7 days to 10 years?

In you case, you got what you wanted and you were satisfied. But I wasn't. You got what you asked for, but I didn't.

[dondada83]

i may post a thread to warn people about this thread.


lol

[pv1328]

Correct, and this is the case even within 24 hours of purchasing your product. While I worked there I was only given 24 hour leeway for price protection. Basically if you bought the item that day, and the price changed in the afternoon we would fix it but not the next day.

It says this on the back of your receipt noob.

The receipt is blank on the back, experienced CC employee <--noob

[pv1328]

EI pays more than what you're making

If everyone in Canada is on EI like you, that would be the end of Canada, like yourself.

[pv1328]

It is a hopeless task. Kids today are getting dumber and dumber. Too much video games frocked up their tiny brains :cheesygri:D:cheesygri:lol::lol:

umm...I dont play video games..ok? Maybe you were one of them that played video games and got your rusty brain frocked up by them....to the point where it was too much for that rusty thing to handle...:cheesygri:D:cheesygri:lol::lol:

[FulltimeIT]

LOL OP is too funny nothing wakes me at work quite like a teenager's immature posts as he trying to defend himself from getting flamed

[mystery]

It's very simple, OP. You should have read the store's policy, prior to your purchase. Not all stores have price protection, and this one specifically says they don't:

http://canadacomputers.com/index.php?do=ShowPolicy

[aalui]

this thread is so ********, so is the OP

first of all its $3, OMG WHO CARES, probably took you more than $3 to travel there

also who the hell needs 20 hours to study for exams, assuming your in high school since your 16. get a life

[lorax1284]

...and speak to someone: get their name and tell them you are too busy to come down today, could you get the price match another day.

Another option is to buy the new item at the lower price, and return it on the old receipt (unopened so no restocking fee)

...and what's the hostility towards the OP? He's just saying that CC can be pretty rigid w.r.t. their policies: it varies depending on who you deal with (one guy did a restock on an open box item for me, but felt sorry for me I guess and only charged me 10%) and CC is WAY better now than they were 5 or so years ago: they are growing into a real "chain" now, so they have to have better policies than they used to if they are going to get broad customer acceptance (can you imagine if some 40 year old mother of three goes to CC to buy something, it's not the right item and has to return it, THEN gets a 15% restocking fee? She'll never EVER go back, and probably cause a scene, because all the other computer stores like BB & FS etc. have pretty lenient return policies.