The Plan To Take Down Rogers

[IBOPM]

I've been paying around $60 for 200 daytime minutes, unlimited evenings and weekends starting at 9pm, free network calling, and 125 text messages per month.

I thought this was the standard, until I talked to my coworker who advised me to do something about it. So I crafted up a plan.

What do you guys think?

Goals:

1. Get rid of system access fee
2. Evenings starting at 7pm
3. Everything should be $25


Phase I: First Blood

1) Call customer service to negotiate a better plan.
2) Mention that:

* Fido has no system access fee by the second billing
* Evenings start at 7pm


Phase II: Call in the Calvary

1) Ask to be put through to "Customer Retention".
2) Describe the situation as per Phase I.

Phase III: Raise the Stakes

1) Ask how much it will cost to cancel the plan.
2) Because (Telus or Bell) has offered to pay the cancellation fee up to $300
*step 2 here is complete BS, but my coworker said to just say it

Phase IV: Moving Up The Ladder

1) Ask for Name and Employee #.
2) Ask to speak to their supervisor.
3) Repeat Phase I and III statements.
4) Repeat Phase IV until satisfied.
5) If all else fails, proceed to Phase V.

Phase V: The Mother of All Bombs

Begin preparations to launch an EECB:
1) Write a really good complaint letter.
2) Determine corporate email address format.
3) Compile a list of company's top executives using company website or Google Finance or Routers.
4) Combine steps 2 and 3 to create an email list.
5) Send the complaint letter from step 1.

Phase VI: "We're Going Nuclear"

For extreme circumstances:
1) Take out newspaper ads, informing the public about Rogers' bad phone plans.
2) Create a domain against Rogers.
3) Start a Twitter/Yahoo Group/Google Group/Facebook Group specifically about Rogers.
4) Proceed to wreak havoc on Rogers PR.

Phase VII: The Final Cop-out

Switch to Fido or someone else.

[Mayoo]

hmm ..

Just take your calendar and mark random 15 days / month

Start calling rogers retentions on those days .. one day you will get a sick deal .. worked out for me :) on the 10th day :)

[dragon_drift]

$60? lol i pay $25 for mine.

[thumper80]

Wow , I feel sorry for the poor crs that will handle your call .
Get a epp plan
i pay close to what u have for my blackberry

[DuDe1411]

call ted rogers and explain your situation

[gman]

I've been paying around $60 for 200 daytime minutes, unlimited evenings and weekends starting at 9pm, free network calling, and 125 text messages per month.

I thought this was the standard, until I talked to my coworker who advised me to do something about it. So I crafted up a plan.

What do you guys think?

Goals:

1. Get rid of system access fee
2. Evenings starting at 7pm
3. Everything should be $25


Phase I: First Blood

1) Call customer service to negotiate a better plan.
2) Mention that:

* Fido has no system access fee by the second billing
* Evenings start at 7pm


Beep! Fail! Fido HAS system access fee.


Phase II: Call in the Calvary

1) Ask to be put through to "Customer Retention".
2) Describe the situation as per Phase I.


Beep! Fail again. Go directly to retention without phase 1. Whatever phase 1 can give you, retention can give you something better. Do bother to talk to regular CSR.


Phase VII: The Final Cop-out

Switch to Fido or someone else.
Have you checked out one of the longest thread in 'Hot deal'? There are much more effective ways to get result than the rest of your 'phases' unless you mean to write something funny. Using your method, you may as well go directly to Phase VII without collecting $200 passing Go. After you really pissed one CSR, the conversation will be written in your file. It will be harder to get a deal from another CSR. By the way, Fido is owned by Rogers.

[IBOPM]

Beep! Fail! Fido HAS system access fee.



Beep! Fail again. Go directly to retention without phase 1. Whatever phase 1 can give you, retention can give you something better. Do bother to go to regular CSR.

Have you checked out one of the longest thread in 'Hot deal'? There are much more effective ways to get result that the rest of your 'phases' unless you mean to write something funny. Using your method, you may as well go directly to Phase VII without collecting $200 passing Go. By the way, Fido is owned by Rogers.

I wrote this more so for humour. I knew Fido is owned by Rogers, but I was told this works nonetheless. And I have no idea about Fido's policies with their system access fee thing, that was just from my coworker. In fact, all of this was my coworker's, I just typed it up and added humour.

[5dark]

The new fido plans have no system access fees, only the older unlisted plans IIRC.

OP, I like your formatting :)

[gman]

I wrote this more so for humour. I knew Fido is owned by Rogers, but I was told this works nonetheless. And I have no idea about Fido's policies with their system access fee thing, that was just from my coworker. In fact, all of this was my coworker's, I just typed it up and added humour.

If you do mean to reduce your monthly fee, check out the thread in Hot Deals.

Just for the hack of it, I paid $25.37 (everything including tax) and have:

250 minutes weekday, unlimited weekend and weeknight starts at 6pm
caller id, voice mail, call waiting.

I don't have network calling or text messaging.

[sleepyguy]

I have revised your plan.

Plan 1.

- Don't use them.

[thelefteyeguy]

I've been paying around $60 for 200 daytime minutes, unlimited evenings and weekends starting at 9pm, free network calling, and 125 text messages per month.

I thought this was the standard, until I talked to my coworker who advised me to do something about it. So I crafted up a plan.

What do you guys think?

Goals:

1. Get rid of system access fee
2. Evenings starting at 7pm
3. Everything should be $25


Phase I: First Blood

1) Call customer service to negotiate a better plan.
2) Mention that:

* Fido has no system access fee by the second billing
* Evenings start at 7pm


Phase II: Call in the Calvary

1) Ask to be put through to "Customer Retention".
2) Describe the situation as per Phase I.

Phase III: Raise the Stakes

1) Ask how much it will cost to cancel the plan.
2) Because (Telus or Bell) has offered to pay the cancellation fee up to $300
*step 2 here is complete BS, but my coworker said to just say it

Phase IV: Moving Up The Ladder

1) Ask for Name and Employee #.
2) Ask to speak to their supervisor.
3) Repeat Phase I and III statements.
4) Repeat Phase IV until satisfied.
5) If all else fails, proceed to Phase V.

Phase V: The Mother of All Bombs

Begin preparations to launch an EECB:
1) Write a really good complaint letter.
2) Determine corporate email address format.
3) Compile a list of company's top executives using company website or Google Finance or Routers.
4) Combine steps 2 and 3 to create an email list.
5) Send the complaint letter from step 1.

Phase VI: "We're Going Nuclear"

For extreme circumstances:
1) Take out newspaper ads, informing the public about Rogers' bad phone plans.
2) Create a domain against Rogers.
3) Start a Twitter/Yahoo Group/Google Group/Facebook Group specifically about Rogers.
4) Proceed to wreak havoc on Rogers PR.

Phase VII: The Final Cop-out

Switch to Fido or someone else.

just call retention...you make it sound like war or something.

1. If you are not on contract just threaten to leave
2. Evaluate the prosposal, if you like it...take it, else call again.

[ji2o0k]

definitely go straight to retentions......forget talking to the CSRs.....

Also, scan the BST: Cellphone forum for people giving away Rogers retention plans. I have found some pretty good plans and the seller has probably been with Rogers for a long while in order to accumulate credits etc and also negotiated as well.

G'Luck!

[mingming]

$60 a month???

I'm paying $20 and I am getting:
- 200
- UL eve/wkd
- CD, CF
- R2R
- UL Text
- 200 LongD

Plus I have a 500MB dataplan and im STILL paying less than you.

you dont need a GRAND plan, it's pretty standard now, just call and ask.

[IBOPM]

$60 a month???

I'm paying $20 and I am getting:
- 200
- UL eve/wkd
- CD, CF
- R2R
- UL Text
- 200 LongD

Plus I have a 500MB dataplan and im STILL paying less than you.

you dont need a GRAND plan, it's pretty standard now, just call and ask.

Wow, how did you get this? I really gotta go check out that Rogers thread. But it's just TOO LONG to start from the first page.

[CSAgent]

I got $17.50 for voice (200 mins, unlimited after 6, call ID, Voice Mail, that annoying Who Called feature - I never turn my BB off) 500MB data; unlimited everything else for $25. Got BB Bold for $99.

[thumper80]

I got $17.50 for voice (200 mins, unlimited after 6, call ID, Voice Mail, that annoying Who Called feature - I never turn my BB off) 500MB data; unlimited everything else for $25. Got BB Bold for $99.
do you have the bb value pack with a credit ?
i got the bold too for $99

[frugalman]

you realize fido is own by rogers right?

[babynorth]

call ted rogers and explain your situation

You do know ted rogers is dead R.I.P ... his monopoly reign of terror is over... :D

[Broseph]

Try getting a real job where your employer pays for your phone and other expenses.

[Tjalfe]

Try getting a real job where your employer pays for your phone and other expenses. union job? :razz:

[jdmkidd]

I don't think I'll ever give up my Fido 2 Fido anywhere in Canada for $30.

[ricoboxing]

I devised my own plan

1. call rogers and cancel

2. go to 7-11 and buy a pay as you go

[Keigotw]

Phase VII: The Final Cop-out

Switch to Fido or someone else.

You do know Fido = Rogers right??
So if after doing all the above and your go and switch to Fido
you have done nothing :lol:
you will still give money to Rogers, but to a different pocket!

[liorsyncro]

The best way to get a deal is just call to cancel and they'll transfer you to their retention department. Just browse the plans from the competition before you call and get an idea on the costs for a comparable plan. From there you can just negotiate a fair deal. And if you have several services with the same company, that gives you even more leverage to negotiate. What you're paying for now is quite high.

[thumper80]

you know what i don't get ?

People that complain about these rates and yet they signed and agreed to it in the first place . ;)

[andrew2good4u]

you know what i don't get ?

People that complain about these rates and yet they signed and agreed to it in the first place . ;)

lol tell me about it. Must've been the shiny phones that caught their eyes or something

[Mayoo]

ahhh yea that seems like a lot of work ....

do what I did 2 weeks back

Step 1
611

Step 2
English -> CANCELLATION!

Step 3
Get transfered to a CSR
Ask are you cancellation?

NO - then why the **** am I talking to you and no you can't get my birthday.

(the guy called me man - and I totally lost it and I was on the bus so people were getting scared)

Step 4 hang up while they place you on hold

Step 5 Repeat Step 1-4 but then tell them how dare they hang up on you

Step 6 Retentions - totally go ape **** on them for about 5 mins. (its good if you get a girl because they seem to take it better)

Step 7 Calm down and then say I want to cancel right now (don't mention it before in the anger fit)

Step 8 let the deals start rolling in

Step 9 tell them to hold (and then pretend you are comparing a "Telus Plan"

Step 10 Throw in more things

Step 11 Hold again

Step 12 - get another item

Step 13 Take it.

Repeat in 3 months.


See that's a game plan Adrian.

Oh and here is my crazy plan

450 Daytime
100 LD Can.
EVE WN 6pm
Vision(unlimited web browsing)/CID/VM
250 text messages
R2R
My5
and I think that's it for a total with SAF 38 bucks

+1

Direct retention line is 18889367283

My plan is

250/Unlimited Eve/Wkds Plan 20.00
Savings: Monthly Plan Credit - ends Jun 03/12 -7.00
Savings: Monthly Plan Credit -5.00
6PM Early Eve. Calling Option 5.00
VoiceMail 7.00
Call Display 8.00
Savings: Call Display Credit - ends Jun 03/12 -8.00
250 Text Msgs 3.00
Savings - 250 txt Msgs -3.00
Rogers to Rogers 5.00
Savings - Rogers to Rogers -5.00
Free Canadian Long distance 100 mintues
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95

Total before taxes: $27.45 + TAX
Total for Wireless: $31.01

[tabiish]

So lets just say if you do get your plans through, and get the $25 deal, does that mean the csr will lose his/her job since they couldn't confirm it was a lie, and believed you. Just wanna know since my mom works in the cellphone department. i will feel sorry for the csr for this.:cry:

[Flyer]

You got me there. Based on the topic, I thought someone was going to buy Rogers out...

[Lulz]

I got $17.50 for voice (200 mins, unlimited after 6, call ID, Voice Mail, that annoying Who Called feature - I never turn my BB off) 500MB data; unlimited everything else for $25. Got BB Bold for $99.

How does your bill look like?

$17.50 is for voice

plus, $12 for CID/VM/WhoCalled
plus $25 for 500MB of data

how do you end up paying $25 in total?
and what do you mean unlimited everything else?

[thumper80]

How does your bill look like?

$17.50 is for voice

plus, $12 for CID/VM/WhoCalled
plus $25 for 500MB of data

how do you end up paying $25 in total?
and what do you mean unlimited everything else?
I'm betting it's a $35 bb value pack ( enhanced v/m , unlimited sms/mms , who called / cid and 500 mb data ) with a $10 credit

I have that plus the 17.50 epp plan and my bill is 62.42 a month , which is fair for me

[Lulz]

I'm betting it's a $35 bb value pack ( enhanced v/m , unlimited sms/mms , who called / cid and 500 mb data ) with a $10 credit

I have that plus the 17.50 epp plan and my bill is 62.42 a month , which is fair for me

oh yeah..that part i got

what i don't understand how he managed to get it for $25, for all

[batman321123]

I didn't read the whole thread, so this may have been mentioned, but... rogers owns Fido.

[Adams06]

Switch to Koodo man. No system access fee, unlimited messaging (text and pic), 100 anytime minutes, free evening & weekends starting at 7, and call display for $25/month. Plus, I got my LG Shine for $25 with the Koodo Tab.

[ever1221]

check this thread

http://www.redflagdeals.com/forums/showthread.php?t=746523&highlight=people+hate+rogers

[CSAgent]

oh yeah..that part i got

what i don't understand how he managed to get it for $25, for all

$17.50 = 200 min, unlimited eve weekend after 6pm.
$25 = 500MB data, unlimited sms/mms, caller ID, enhanced voice mail, who called, unlimited BB Messenger usage
$6.95 SAF
$0.25 911

= $55.91 after taxes

It kind of blows if you ask me, I see people with some LD minutes and unlimited R2R for the same price... :| But I don't mind it too much as most of my friends have BBs so we just all BBM each other.

[zonetbh]

The rogers/bell monopoly in Canada is horrible and is putting us way behind the rest of the developed world when it comes to technology. I remember when ACI in Aurora (Aurora Cable Internet) introduced its 9meg unlimited cable service. This speed was huge, most of my friends in the states had 5meg at most, usually less.

Now rogers has taken over Aurora, dropped the speed down to 5meg and put a download cap on it, while my friend in Daytona is sitting on a 50meg virgin connection. Wtf is that?

These two assenine companies are ruining communications technology in Canada.