iPhone 3G just purchased, chance of getting pricematched?

[Damnir]

Hey guys, I was content with my previous Motorola L7, but since the 3yr term was up, I thought I'd look into a new phone. I did some research online, but since there are 1000 GSM phones out there, I just went with what I had seen/heard was good.

So, with a 3yr upgrade, price of an iPhone is $249.99 + $35.00 activation fee. I had called customer service asking if I'd get a better deal upgrading, or just starting over. Of course he told me upgrading had benefits... One of them being I wouldn't pay an upgrade fee, and I'd qualify for a $50.00 discount on any phone.

So, being an impulse buyer that I am, I wanted to see this iPhone in person.. Off the store I went. No demo model, it's broken.. shame. I ask to see one so I can make sure it fits my hand, I am told it can't be taken out of the box unless I buy it.

So, I say fine, I'll buy it. I ask the girl if there's anything really awesome coming out soon I should know of, she says no, this is the coolest thing out other than a Blackberry.

So, I agree on the $249.99 price, she tells me she has to charge me the upgrade me.... Fine.

So, here I am, 17 days into my new phone, I get an email from Apple saying there's a brand new one coming out??? I google, I see it's being offered the same price as what I paid, but it's 2x bigger/better... UGH.

I called customer service, asked what the return policy is, 30 days or 30 minutes... Is that fair? 30 minutes? USED is USED, regardless of 5 mins usage or 2 hours.

So I say to her "Well, I guess I am out of luck, everyone uses more than 30 minutes a month". So I ask if she can pricematch the new price they've just lowered the phone to, and look into the upgrade fee I was offered last time I called asking about upgrading.....

She puts me on hold, I wait 5 minutes... She says, this is a common question that we're getting due to the new iPhone 3GS. She said the policy is 15 days for this request... I just paused and thought about it... I could tell she thought it was akward, and immediately said "Since this is a new and reocurring problem, I would recommend you call back in a few days, so we may be able to offer something better".

We ended the call, all was jolly..... So, I am wondering if anyone else has found themselves in the same predicament? Here I am with a brand new phone, which is now $100~150 less, and I didn't even pay for it yet (billed to invoice).

Any thoughts/suggestions? I am one of those customers who never complains, but this time I think I will. If I have to, I'll pull the old, cancel me and I'll pay my $250 for my phone and $400 for the cancellation... I'll point out they'll be losing $3600 profit from me ($100/month x 3yr contact) since I am paying just under $100 for the plan I am on.

:|

[darkman007e]

I'm not taking the side of Rogers or Fido.

But when you buy a car then 1 month later the 2010 model comes out, what do you do ? It's the samething for phone and TV and other stuff like that.

But it is true that at least FS and BB give you 30 days or some product like PC have a 15 day for the price.

And 30 min policy of Rogers truly sucks. I mean WTF the first day you get the phone and want to return it then they can refuse ?

[Kakarot]

usually the conversations are recorded when you call in, I would complain about the upgrade fee, the poor sales advice....
you still have a great phone though, you been living in a cave? :P

I think the new iphone is great, but all of us paying big bucks to upgrade.... kinda silly imo... heck even 3.0 seemed amazing at first, now it is just pretty cool but the novelty has already worn off

[enter]

Hey first of all, sorry to hear about your situation. Its a prety ****** one to be in but hope all the best works out for you.

I have a question as I am going to pick up the 3gs when it comes out. You mentioned that you picked it up in the store but you got billed for it at your next invoice? is that how it works?....I thought you would have to order through phone with rogers and they will send you the phone and charge it to the next bill, and if you go to a store to pick up the phone, you have to pay the store right away?..can anyone correct me if im wrong?

thanks

[Guitarmy]

Hey first of all, sorry to hear about your situation. Its a prety ****** one to be in but hope all the best works out for you.

I have a question as I am going to pick up the 3gs when it comes out. You mentioned that you picked it up in the store but you got billed for it at your next invoice? is that how it works?....I thought you would have to order through phone with rogers and they will send you the phone and charge it to the next bill, and if you go to a store to pick up the phone, you have to pay the store right away?..can anyone correct me if im wrong?

thanks

regardless of how you get the phone (in mail, in store) the amount is charged to your next bill. you may have to pay the upgrade charge right away though. i am not sure about that