Logitech Warranty = Awesome

[CSR]

I'm sure you already know this but I received my replacement Logitech G5 gaming mouse yesterday and thought I'd share.

My mouse was developing some sticky side to side scroll wheel issues and wasn't detecting the left side click. So I called into the warranty centre and ask for a repair/replacement, through a warranty claim.

The initial call took 5 mins or so... they had to determine it was hardware issue and not a software issue (vista, drivers, set point etc.). They asked for the serial numbers at the bottom of the mouse. Btw, the G5 mouse falls under the gaming division, not mouse and keyboards. The guy who picked up in the gaming division sounded like a computer geek - lol.

After determining it was a hardware issue they asked me where I purchased it from (Direct Canada) and to fax in the original receipt to some number in the US (no Canadian fax #). I called in again to confirm they received my fax.

Edit: I didn't have to send in my old mouse

I received my mouse in a week's time from initial call.

Called May 19
Shipping Confirmation May 26
Received May 29 via UPS

[aggronieszka]

ditto. twice. g5 as well.

[coriolis]

I bought the G5 from BST almost 3 years ago and it stopped working periodically last year, so I called Logitech, explained the situation and even without a receipt they sent me a new one. I had to send the old one back though(because I had no receipt) but it came within a week.

[fathobo231]

Do you need the original recepit cuz i have some logitech speakers that are kinda broken and dont have the recepit anymore

[chinesedevil]

Do you need the original recepit cuz i have some logitech speakers that are kinda broken and dont have the recepit anymore

I think they might ask you to send in a part of your speaker like the remote module or something to prove you own the item. I THINK thats how they do it, i know people that got warranties on their mice and keyboard without receipts. Im not sure about speakers though.

[talktwo]

I would like to have seen some form of advanced replacement though. I didn't have my receipt for my MX3200 set, I offered them my credit card in hopes that they would send me an advanced replacement and that I would send in my damaged product when I received the replacement. Unfortunately they were unable to do so.

Though they do cover shipping both ways so I guess it makes up it.

[chaego]

really? when i rma my mx revolution they made me send in my broken one because i didn't have a reciept but i also had to pay for shipping to ship to them. However i got my replacement next day shipping through them

[Jucius Maximus]

Agreed, I have had zero problems with Logitech warranty. With no hassle they shipped me a replacement G7 and then ANOTHER replacement G7 when the original warranty replacement started to die.

(If anyone needs some G7 parts, replacement chargers, batteries, cables, please let me know, I have plenty! :lol: )

[talktwo]

really? when i rma my mx revolution they made me send in my broken one because i didn't have a reciept but i also had to pay for shipping to ship to them. However i got my replacement next day shipping through them

Really? They paid for a UPS label to send it back to them, this was only two weeks ago too. I should be receiving my replacement on Monday.

[Nubee]

Really reliable manufacturer. Had a Z2200 speakers where one of the satellite developed a hissing sound even when the computer is off. Called them, did some troubleshooting over the phone to find out if it's a hardware issue ( as it turned out, it was a common problem with those speakers and it's bigger brother the Z6800 ). Took the number at the bottom of the sub and 3 weeks later, I got a brand new Z2300 replacement. I didn't sent in any part of the system as I had a receipt from staples. I ended up selling the Z2300 as the Z2200 had a clearer sound (fixed the hissing sound by opening the sub and soldering a wire from the wired control connector ).

[B0000rt]

I'm sure you already know this but I received my replacement Logitech G5 gaming mouse yesterday and thought I'd share.

My mouse was developing some sticky side to side scroll wheel issues and wasn't detecting the left side click. So I called into the warranty centre and ask for a repair/replacement, through a warranty claim.

The initial call took 5 mins or so... they had to determine it was hardware issue and not a software issue (vista, drivers, set point etc.). They asked for the serial numbers at the bottom of the mouse. Btw, the G5 mouse falls under the gaming division, not mouse and keyboards. The guy who picked up in the gaming division sounded like a computer geek - lol.

After determining it was a hardware issue they asked me where I purchased it from (Direct Canada) and to fax in the original receipt to some number in the US (no Canadian fax #). I called in again to confirm they received my fax.

Edit: I didn't have to send in my old mouse

I received my mouse in a week's time from initial call.

Called May 19
Shipping Confirmation May 26
Received May 29 via UPS
Not bad, I couldn't find my receipt, so just spliced the wires and fixed it myself (had an issue where it seemed like the wires frayed internally near the entrance of the mouse)

[ShadowVlican]

+1 for logitech warranty service!

they replaced my old G5 without the original receipt so long as i sent them the broken mouse :cheesygri

[Desolatax]

Logitech's warranty is pretty much the best.
They replaced my MX5500 when three of the keys (F, Q, and X) wouldnt respond, got it a week after i sent them a scan of my receipt.
Same thing with my G15, the macro buttons at the top wouldnt switch, we went through a bit to make sure it wasnt an OS issue, and they sent me a brand new one, so I've got two G15s and two MX5500s. Although its nice that they replaced both keyboards, I kinda wish that their keyboard quality was a bit higher so that they wouldnt have had to replace it, or maybe I just type way too much...
Edit: Oh, the key counter on my MX5500 rolled over 1.5mil before I had to replace the batteries before the keys stopped working...

[jollyeskimo]

Sometimes their service is so awesome that I worry about how much money they lose by sending replacements. I mean, instead of sending me replacement wires for my Ultimate Ears IEM's, they sent me a brand new retail box. They've never asked for anything back either...

[bembol]

+1

Logitech is up there with Apple.

[enhanced]

My MX400 mouse's left click is acting up through not holding a click or double clicking at times. I almost forgot that I can use their warranty so this thread certainly helped and hearing the good Logitech support stories is pretty encouraging.

Can I ask which phone number you guys used to contact Logitech for a warranty claim? I checked their site and came up with:

Support / Warranty Claims
+1 646-454-3200

Is this what you guys used? So I guess we're making a long distance call?

[Jucius Maximus]

^ I went through their electronic support and communicated with them through their online help desk system.

[jollyeskimo]

Also, there's an ongoing thread here (http://www.redflagdeals.com/forums/showthread.php?t=299534) for posting feedback regarding any PC company's warranty and RMA. Very helpful stuff.

[venividivici]

I've had to do this 3 times. Once on my MX Revolution (they had me send my original back), and twice on my G7.

I initially purchased the green/gray G7 but it seemed that model had a defect where the left button would double click even though you only clicked once (very annoying). They then replaced it with one of the cobalt blue G7 and eventually after a few months of heavy usage it too started to have problems. My second G7 replacement is still working very well so I am quite happy.

Plus with not having to return the other 2 G7 mice I now have all 3 chargers connected to each other so I constantly have 3 batteries charged. I even had one of the batteries go through the washing machine and it still seems to work, which I found quite funny.

I love Logitech. My only gripe is that the second gen. G15 keyboard has a smaller screen and it doesn't flip like my 1st gen (which I still use). Also why they couldn't put 2.0 USB ports on the 1st gen. is beyond me. The new G19 keyboard looks pretty awesome though, but too expensive at the moment.

[TenzoR]

I'm dealing with Logitech support, hopefully I don't have to send it in

[markj]

im getting a replacement for my mx1000 cause the battery wont hold a charge that long anymore...they asked for the serials and receipt and sent me a prepaid label and i should get a new one once they receive the old one...hoping they dont have mx1000 in stock and i get bumped up to a newer model...the whole process took awhile cause i did it only by email...im sure if i called it would have been quicker

pretty good service although i know with microsoft you dont have to have the receipt (and possibly dont have to send your old mouse-cant remember)

[enhanced]

Well I called into Logitech support today using the +1 866-934-5644 number and you guys are weren't kidding when you said Logitech has an amazing warranty process from the consumer stand point. I'm expecting my new MX400 in 7-10 days.

The only knock I have on the process was that the CSR seemed like he was new and took a bit to complete the process. The call was full of pauses and long silences and the rep didn't seem professional. He spoke unclearly and even answered my questions with "ummhmms" a couple of times. At the end, it doesn't really matter with me though as he wasn't rude or anything so I'm fine with it. I got what I wanted pretty easily so thats all that matters.

The only information I had to give him was my personal information and the P/N and PID information at the bottom of my mouse. No need to send in the mouse or provide a receipt at all which was surprising. It kinda makes me wonder though since I provided so little information; wouldn't it be pretty easy to get Logitech to send out brand new hardware by just obtaining the P/N and PID information from their products? I'm aware that the P/N and PID numbers are probably unique to every hardware manufactured but you could obtained them from friends and family that uses Logitech and receive freebies this way. It's unfortunate but I can imagine their warranty process gets abused quite often.

Overall, I'm extremely satisfied (that is hoping the replacement is brand new and without problems) and would purchase Logitech products without second though because of the warranty provided.

[TenzoR]

I'm dealing with Logitech support, hopefully I don't have to send it in

Update: Getting a pre-paid label from Logitech :)

[cloneman]

They stiffed me back in the day about a pair of bluetooth phones, but they stepped up the plate after I complained :)

Other than that they've been great... for my mouse and usb headset

[talktwo]

I too am now concerned about how much money they may be losing as jollyeskimo alludes to.

1. They gave me a UPS label to ship back to them
2. They shipped the new item to me via UPS 2 day service
3. They sent me a whole new sealed MX 3200 set, not refurbished ...
4. I only sent them back my mouse ... I still have my keyboard and the transmitter which are still working.

[captawesom3]

wow, my g3 has been having problems for quite some time now, and i totally forgot i could use my warranty. but i question. do they know how much warranty is left on the mouse? my g3 hasnt been working right, the left click keeps sticking and my scroll wheel wont work right.

[jedijome]

hey they might lose 10 or 15 bucks on a replacement and shipping but they're pretty much assured of the fact that I'll be patronizing them for a long long time to come.

after the great experiences I've had, anytime i need a mouse/keyboard or speakers they're at the top of the list.

[Dealz-4-U]

hey they might lose 10 or 15 bucks on a replacement and shipping but they're pretty much assured of the fact that i'll be patronizing them for a long long time to come.

After the great experiences i've had, anytime i need a mouse/keyboard or speakers they're at the top of the list.
+100

[Iterator]

Problem: VX revolution One-Touch-Search button stuck

1) Register product on Logitech's site
2) File RMA request
3) Email copy of receipt
4) RMA request approved
5) New product sent out
6) New VX Revolution within a week

Amazing.

[jollyeskimo]

I too am now concerned about how much money they may be losing as jollyeskimo alludes to.

1. They gave me a UPS label to ship back to them
2. They shipped the new item to me via UPS 2 day service
3. They sent me a whole new sealed MX 3200 set, not refurbished ...
4. I only sent them back my mouse ... I still have my keyboard and the transmitter which are still working.

They used to use Purolator too... and a lot of times (at least for me) they don't even ask to send stuff back.

wow, my g3 has been having problems for quite some time now, and i totally forgot i could use my warranty. but i question. do they know how much warranty is left on the mouse? my g3 hasnt been working right, the left click keeps sticking and my scroll wheel wont work right.

3 Years, as per their faq (http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=3220&p_sid=qGy2xjzj&p_lva=3219&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MTI5LDEyOSZwX3Byb2RzPTAmcF9jYXRzPSZwX3B 2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXdhcnJhb nR5&p_li=).

[bahasad]

hey they might lose 10 or 15 bucks on a replacement and shipping but they're pretty much assured of the fact that I'll be patronizing them for a long long time to come.

after the great experiences I've had, anytime i need a mouse/keyboard or speakers they're at the top of the list.

+100

+ 1000000. Logitech rules. I don't want to get anything else besides their products (although they are slightly overpriced).

[weedb0y]

My microsoft experience only required a serial # and thats it. Not even a receipt!

Serial number determined warranty period from date of manufacturing..

Easier and better ;)

[i-o_o-i]

My microsoft experience only required a serial # and thats it. Not even a receipt!

Serial number determined warranty period from date of manufacturing..

Easier and better ;)
did you have to mail in your product?
I feel Microsoft products last longer than Logitech but Logitech items look better and since they're under warranty thats alright...

[TenzoR]

My microsoft experience only required a serial # and thats it. Not even a receipt!

Serial number determined warranty period from date of manufacturing..

Easier and better ;)

Is that still the case? I know I RMA'ed my keyboard using just my S/N a couple years back without any issues. Though I can't personally stand MS mouse so I've always had MS Keyboard + Logitech Mouse

[markj]

they sent me a mx revolution for my mx1000 mouse...its pretty good except the middle mouse button doesnt seem to work and i NEED it for running 3ds max since im a 3d artist...maybe they can send me another one with a better middle mouse button...

[raggydiaper]

:cheesygriI bought a MX1000 and the battery fried on me recently, phoned in to see what I could do, I didn't have a receipt and didn't remember when I purchased it. Found out I had bought it in 2004 and 2 years past their warranty they couldn't do anything. But still bummed I went out to buy a MX1100 and am pleased with it.

A couple years ago I had lost my VX revolution usb receiver and forgot all about it until I remembered it in my drawer. Checked their site to see how much a receiver would cost to replace and found out it's $10 usd plus shipping, so around 17 USD, but the only problem was that they don't ship to Canada!

Called in talked to a nice man, I told him I was in Canada and he was like.."Ooo we can't sell you it then...so we'll just ship you a free one instead" took down my information, address and is shipping me a free receiver with UPS tracking!! asked for my p/n and some other id

AWESOME CUSTOMER SERVICE! Can't recommend enough, i'll make sure to recommend my family of their products =)

[BobSagget]

Is there any chance I could get my mouse replaced?

Last June I purchased a Logitech MX Revolution off eBay and used it every day up until a few weeks ago when it stopped working properly. The left click button now is SUPER sensitive. It treats a single left-click as a double click and makes it impossible to use basically.

I figured since I got it on eBay and it was last June that I would be out of luck getting a replacement from anyone. Sucks too cause it is by far my favourite mouse.

[TenzoR]

Is there any chance I could get my mouse replaced?

Last June I purchased a Logitech MX Revolution off eBay and used it every day up until a few weeks ago when it stopped working properly. The left click button now is SUPER sensitive. It treats a single left-click as a double click and makes it impossible to use basically.

I figured since I got it on eBay and it was last June that I would be out of luck getting a replacement from anyone. Sucks too cause it is by far my favourite mouse.

Start the RMA process with them, they are usually good about it. High End mouse usually have 5 years warranty.

I just recently got my replacement MX400 from them. Easy and painless process.

[BobSagget]

I just phoned and it went pretty well. Although I was on hold with that annoying music for 15 minutes.

Told him my problem, he asked me to try two different things to see if it would fix it:

Change the USB port - didn't work
Turn off the mouse and hold down the left and right mouse buttons for 1 minute (lol?)- didn't work

So he took my info and said the mouse was still in warranty and that he was going to have it replaced. Now he is sending me an "E-label" to my email and all I have to do is send in my broken one.
No shipping costs for me, yay.

[captawesom3]

i wonder if i can get my g3 replaced... its been about a year,,

[flyz]

i wonder if i can get my g3 replaced... its been about a year,,

Link (http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=3220)

It's got 3 years warranty.

[BobSagget]

Anyone know how long it takes for them to send you an E-Label. I am afraid that when I gave him my email he might of written it down wrong or something.

[input]

I love Logitech's Warranty. I recently had my MX518's internal wiring go haywire on me, causing it to drop its USB connection every time its wire inside went misaligned. So I called up Logitech and they troubleshooted the problem, indicating that it was indeed a hardware problem and not a software problem. They even told me that a receipt wasn't even required. In the next week, I received a brand new MX518 at my doorsteps. They are truly awesome.

However I could use a new mouse, other than having another MX518. Anybody willing to trade this for a brand new Logitech G9? :cheesygri

[captawesom3]

Link (http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=3220)

It's got 3 years warranty.

thats weird. i bought it from canada computers and they told me it only has one year warranty.. hmm

[talktwo]

Anyone know how long it takes for them to send you an E-Label. I am afraid that when I gave him my email he might of written it down wrong or something.

Takes about 2 - 3 business days for the shipping label to email it to you. It has to be processed by UPS first. I was a little worried about that too at first :lol:

[BobSagget]

Takes about 2 - 3 business days for the shipping label to email it to you. It has to be processed by UPS first. I was a little worried about that too at first :lol:

K cool thanks :)

[balou911]

Exactly what i posted in my thread (http://www.redflagdeals.com/forums/showthread.php?t=299534)

Logitech is really good that way.

[BobSagget]

Wow so after reading this thread and my success when I phoned them about replacing my mouse, i let a family member know (he also has a logitech mouse that had stopped working properly a month back).

I told him how my phone call went and found out that due to wear and tear he was missing 1-2 digits from the PID located on the mouse. Told him to give it a shot and phone anyways (maybe he would have enough info that they would accept).
They were happy enough with the amount of numbers he could give from the back of the mouse and are replacing his too (believe it's a gaming mouse). Now all he has to do is wait for his e-label and send in his old one!

I am very glad I saw this thread, saved us a ton of money instead of having to buy brand new mouses (mice?).

[BobSagget]

So after my brother receiving his shipping label today and I still had received no such email, phoned in to see what was up.

Turns out the guy who took my information yesterday wrote it all down but never sent the order through :confused:
Good thing I phoned in to see if everything was alright or I would be waiting quite a while for nothing >:(
She said she had no clue why he took everythign down but did not do anything with it. She cheerfully fixed it and said I should expect it soon. Hope it arrives tomorrow so I can get it out to UPS before the weekend.

[hagbard]

Must be the only one who got screwed over by Logitech's warranty service. Bought a relatively expensive keyboard and mouse and they replaced it with a low end trashy combo.

[mmmken]

Must be the only one who got screwed over by Logitech's warranty service. Bought a relatively expensive keyboard and mouse and they replaced it with a low end trashy combo.

At least you got a replacement.

I've bought the diNovo Edge three times (their flagship keyboard) because they required me to ship to their headquarters in California on my own dime. Basically, the keyboard would completely stop charging (with error lights when charged) and this was a very common problem in their support forums acknowledged by both Logitech and a good deal of customers.

Logitech would not send me a label, allow me to send in just the dongle, or advanced replacement with my credit card. Shipping a keyboard to California ain't cheap. Since I couldn't be without a keyboard for weeks and didn't want to spend the money and time with shipping - I was forced to buy another one.

I'm aware that they're great with their lower-end & gaming products - but stay away from their high end lines. They don't stand behind their flagship products.

[computer01]

I'm aware that they're great with their lower-end & gaming products - but stay away from their high end lines. They don't stand behind their flagship products.

Hmmm... it has been several years now but I had a set of Z-680 speakers that I purchased and they had serious issues. They're a THX certified set and they sounded like crap. The sub had a terrible resonance problem and this was widely acknowledged on Logitech's online forum. Apparently, it was about 50/50 odds of getting one with this issue. It was really bad, to the point of low level listening being worse on a $500 set of speakers than a $50 set.

I called support and they had me send in the control pod. They sent me a whole new Z-680 set. This set had the exact same issue. I called back and talked to them about the issue again. I had also recently learned that the Z-5500 speaker set was due to be released the very next day. After explaining the issue, they upgraded me to the Z-5500s, free of charge. I received them a few days later because they had to ship from California since Canada had no stock at the time.

And thus concludes the story of how I got the first set of Z-5500s in Canada.

Needless to say, I'm still a Logitech customer to this day. Microsoft's hardware warranty replacement system is also very similar and just as easy.

[nightwalker]

just out of curiosity, those with the Logitech MX3200 set, does your mouse contain any S/N sticker? I want to get the mouse replaced but it doesn't have any S/N sticker on it, only the keyboard has the S/N sticker.

I'm just not sure if the sticker got peeled off, etc.

[tragd]

Check battery compartment

[captawesom3]

out of curiousity.. what do they do if you dont mail back your old one..

[randomdef]

I just had my harmony 880 charger base die on me. emailed support, they said our of warranty out of luck, I emailed back demanding a new charger, they sent the new charger with tracking # in the next email.


top notch.

[BobSagget]

Anyone know if I am going to get my same old mouse returned to me? I just read the shipping invoice and I was supposed to ship my mouse, my receiver, and my charger but I didn't bother to pay proper attention and I only shipped the mouse back..:cry: The mouse should arrive there tomorrow according to the UPS tracking.

Anyone done this? I hope they don't ask for the rest of the stuff or that'll take another week to ship to Arizona >:(

[IronMac]

Had to get a replacement for my Logitech Pro Notebook Headset (or some such name...top of the line headset from them) because one of the arms flopped around. No idea why and only after a couple of months! They sent a replacement toute de suite! :)

[BobSagget]

Just my luck. Was scanned out for delivery this morning and I check it now with this lovely update:

THE RECEIVER IS ON A HOLIDAY. DELIVERY WILL BE ATTEMPTED WHEN THE RECEIVER RETURNS / PACKAGE WILL BE DELIVERED NEXT BUSINESS DAY-NO Saturday GUARANTEE

Guess I will be waiting for a while, lol. Since tomorrow is a holiday in the US anyways.

[mjc1337]

I am returning a G7 mouse and I just received an email with the shipping label. Now, one of the steps on the instructions says:

2. Customs Invoice - 3 copies of a completed customs invoice are required for shipments with a commercial
value being shipped to/from non-EU countries. Please insure the customs invoice contains address
information, product detail - including value, shipment date and your signature.

I'm not sure on what to do with the 3 copies of invoice. Do I attach them onto the package? Do I give the invoices to UPS along with the package? or what?

[BobSagget]

Ya you give them to the UPS guy. Your post si 6 days old so i am sure you already shipped it back, lol. He will attach them to the box for customs.

Anyways can anyone believe I am *still* waiting for my mouse >:( This sucks!!

[BobSagget]

Sorry to revive this semi-old thread but just gotta post again about Logitech's great service.

I RMA'd another mouse back to them (happened to be another MX revolution I owned that started to act funny) and this time they sent me not an MX Revolution but a Logitech Performance Mouse MX, it look's to be an upgrade from what i can see! Pretty nice!

[ShadowVlican]

i probably have to send back my MX Revolution too

the scroll wheel no longer free scrolls because the rubber is loose :|

[rayt-]

I think I have to RMA my VX Nano. :( The left click is having intermittent problems. Sometimes it registers as a doubleclick and sometimes it doesn't register at all. Maybe a spring or something is worn. Good to hear that Logitech's warranty is good though. I purchased it a bit over a year ago but lost the receipt, so will they still let me RMA it? I don't even want just a new one, I would send my old one back.

[BobSagget]

I think I have to RMA my VX Nano. :( The left click is having intermittent problems. Sometimes it registers as a doubleclick and sometimes it doesn't register at all. Maybe a spring or something is worn. Good to hear that Logitech's warranty is good though. I purchased it a bit over a year ago but lost the receipt, so will they still let me RMA it? I don't even want just a new one, I would send my old one back.

Yep. You will need to ship it to them because of lack of proof of purchase. But they will pay for it by sending you a UPS e-label to print off and ship it back. After they receive it, a day or 2 it usually takes after receiving it you will get an email they are shipping back the replacement.

However if you HAVE proof of purchase, all you have to do is fax it to them and they send you a new one without having to send the broken one back.

[devils-haven]

this sounds so nice for all of you, but when my g25 wheel gearshifter broke(reverse gear) they asked me to ship it to somewhere in the usa the whole thing, cost me 40$ to do basic shipping and they shipped me a new one only after they recived mine

[sleepyguy]

Yes they are really good. I recall years back i had a weird static issue when changing volume on my z560 speakers (4.1 speakers). Called them up and they said a replacement was on the way, and i didn't need to send back anything. Cool! They ended up sending me a brand new 5.1 z5300e.

Logitch gets a big thumbs up in my books. -sg