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View Full Version : 3Web/CIA - Internet and VOIP Phone Deal - $39.95CDN


tomjose
Apr 16th, 2009, 01:54 AM
Hmm, so i was browsing around the CIA.com (Cybersurf Internet Access) website and stumbled upon this deal.

For the direct link: https://www2.cia.com/products/phoneBasic.html;jsessionid=9A5EBE8A5EC836EC871DF08 672E65A16.banff2_worker

Basically it is a VOIP phone line with like 10 plus features and high speed internet for 39.95 plus tax. When you sign up, you can decide wether you would like the High Speed service to come through CABLE or DSL. This choice also depends on the availability of the service in your area.

Seemed pretty good to me so i called the 1877 number on the top of the page.

The rep on the line gave me these info:
:arrow:It might say "Free High Speed Internet, up to 10 Mbps " after you have entered in your postal code but its only available to customers in Western Canada. Maximum for ontario residents is 7Mbps (Cable) or up to 5Mbps (DSL). And obviously dry loop is required if you are taking DSL (forgot to ask price).

:arrow:There is no contract for the package.

:arrow:THere is a 60GB cap on downloading if you choose the 7Mbps cable option but no cap for the DSL. But there is no overage charges if you go above 60GB. If the company seems to think that you are abusing it (e.g. prolly downloading more than 150GB per month I guess), they will warn you first before they ban your service.

:arrow:You can buy/use your own Modem and/or VOIP adaptor. If you want to rent from them, then the total cost permonth is 49.95CDN plus tax.

:arrow: Takes 7 business days to set up and then another couple of days to port over your old number. You do get a temporary number initially.

Comparing to the competitor i have:
Acanac High Speed: 18.95CDN DSL internet + 8$ dry loop = 26.95CDN
Comwave voip: 14.95 + tax = 16.89
Total: 43.84 CDN after tax

3Web: 39.95 + tax for Either 7Mbps Cable or Up to 5Mbps DSL and Voip Premium Phone service.
Total:$45.14

For 1.30$ extra, you have the option of not going on a contract, not paying for the full one year DSL up front (ACANAC).
There mite be a 60GB cap on downloads but with there being no overage charges, i guess it wont hurt to go up to 100GB.

SO, anyone here has tried this service before. Hows the company? Reliable?
Any opinions and experiences from RFDers appreciated.

thx

jumran
Apr 16th, 2009, 08:09 AM
3Web has horrible customer service and I would stay away from them. It takes hours to get in touch with customer service and takes weeks to resolve any problems.

See the following review:

http://www.dslreports.com/comments/2509?1=1&p=3

tomjose
Apr 16th, 2009, 09:18 AM
ahaha, well it seems that is their major disadvantage. thinking abt it, why would a company do such a thing. in order to keep their client base strong, customer service is one of the most important.

besides, you never know, just like certain acanac customers who dont seem to have any problems, someone might just get lucky and have 99.9% uptime

litebrite
Apr 16th, 2009, 11:45 AM
we signed up with CIA and so far have not been impressed. it took a week for a technician to come by to hook us up which is fine. however our internet still doesn't work! it's been almost a week now and still no resolution. we've been calling them every day to find some sort of update but they keep telling us it's been turned over to rogers and that they're waiting to hear back. they keep saying someone will get in touch w/ us 'soon', but there's no word.

wonder when we'll finally be hooked up...