CanadaPost lost my package, no coverage, nothing I can do?

[asxt]

long story short.. i sent my seagate hard drive back for RMA and now its lost by canada post. i called in and the rep told me they will try to locate it and if not then they will give me a call back

few days later, I recieve a call and they believe its lost and I should send in proof that I have coverage/insurance on the package for them to pay out anything..

I thought I bought coverage but when I looked at the reciept, it says coverage declined.

what can I do? :mad:

ps. shipped as regular parcel

[mlerner]

Yup not surprised. Unfortunately the manufacturer always has disclaimers that it's your responsibility if the drive is damaged or lost during shipping and there is no coverage. I personally go with a dependable courier (usually FedEx) on most of my shipments, I've never trusted Canada Post.

[Brandon]

Yup not surprised. Unfortunately the manufacturer always has disclaimers that it's your responsibility if the drive is damaged or lost during shipping and there is no coverage. I personally go with a dependable courier (usually FedEx) on most of my shipments, I've never trusted Canada Post.

CanadaPost works for me. It's cheap and I haven't had any issues with lost packages. The problem with your situation is that you didn't use a method of shipping with insurance. When I ship packages at the local CP location, they always go over the bill with me... pointing out the shipping options I used (insurance, signature, etc) and the tracking number. I guess they didn't confirm this with you?

In any case, the lost package is your problem. With no insurance you're not getting anything back.

[Kasakato]

Looks like a new HDD is in order.

[asxt]

hmm damn.. but according to this: http://canadapost.ca/Personal/ProductsServices/AtoZ/ParcelServices.aspx

theres coverage of up to 100$? or am i missing something here?

[gambit_360]

hmm damn.. but according to this: http://canadapost.ca/Personal/ProductsServices/AtoZ/ParcelServices.aspx

theres coverage of up to 100$? or am i missing something here?

You must always specifically tell them how much to insure it for, even if the fee is free. It must appear on the receipt.

[asxt]

You must always specifically tell them how much to insure it for, even if the fee is free. It must appear on the receipt.

nothing on the reciept about it, out of luck? :(

[Magoo]

I understand that Canada Post and other freight companies deal with thousands upon thousands of packags a day... but I always fail to understand how a package dissappears into thin air. A package sent whether insured or not should always be trackable.

My gut says someone saw that your package was not insured and therefore helped themselves to it.

[casablankaman427]

Speaking of Canada Post, do any of you sometimes get important mail that's not even yours, or have had important mail that IS yours get sent to other addresses? Cuz it happens to me all the time... is there any way to complain, and would complaining fix my problem?

[TheDarkRage]

Sadly insurance within Canada costs extra, while for packages to the US have free insurance coverage up to $100 CDN and half the time, it's cheaper to ship to the States than it is within Canada.

Sorry to hear you got screwed over by Canada Post's lousy website (and those puny asterisks), but yeah, insurance must be paid additionally separately ($1-2) within Canada.

[Kasakato]

Sadly insurance within Canada costs extra, while for packages to the US have free insurance coverage up to $100 CDN and half the time, it's cheaper to ship to the States than it is within Canada.

Sorry to hear you got screwed over by Canada Post's lousy website (and those puny asterisks), but yeah, insurance must be paid additionally separately ($1-2) within Canada.
That is not true. All domestic services (Regular Parcel, Xpresspost, and Priority Next A.M.) include $100 of insurance.

I understand that Canada Post and other freight companies deal with thousands upon thousands of packags a day... but I always fail to understand how a package dissappears into thin air. A package sent whether insured or not should always be trackable.

My gut says someone saw that your package was not insured and therefore helped themselves to it.
Thats just it...thousands, THOUSANDS of packages is a major logistics headache. Some will be stolen, delivered to the wrong address, misplaced, etc.

[TheDarkRage]

That is not true. All domestic services (Regular Parcel, Xpresspost, and Priority Next A.M.) include $100 of insurance.

Are you referring to the online feature? Yes, most forms of shipping printed online will have free insurance. I meant in person at the the post office. Whenever I go to send out anything within Canada, the postal worker always asks me if I want insurance (even if it's like less than $40 CDN) versus sending to the US, which is automatically covered in the shipping cost.

How could the OP have insurance if he said he didn't have any then? Your statement would make his problem impossible then.

[aquariaguy]

That sucks. Nothing you can do.

Thats why whenever I send something, I always get insurance. I don't think it's that expensive per every $100? I also get tracking so I can stalk my package.

[Kasakato]

Are you referring to the online feature? Yes, most forms of shipping printed online will have free insurance. I meant in person at the the post office. Whenever I go to send out anything within Canada, the postal worker always asks me if I want insurance (even if it's like less than $40 CDN) versus sending to the US, which is automatically covered in the shipping cost.

How could the OP have insurance if he said he didn't have any then? Your statement would make his problem impossible then.

You have to declare the value for insurance. Neither domestic nor US shipments are "auto" insured. In this case it was declined.

The only service which may not include insurance at retail is Regular Parcel. I use an account, and believe the terms are different at a retail POS, with this service.

[Shojin]

hard luck!

[asxt]

okay.. damn :( lesson learned.. now to shop for some new hdds

[wiebecj]

Sadly insurance within Canada costs extra, while for packages to the US have free insurance coverage up to $100 CDN and half the time, it's cheaper to ship to the States than it is within Canada.

Sorry to hear you got screwed over by Canada Post's lousy website (and those puny asterisks), but yeah, insurance must be paid additionally separately ($1-2) within Canada.

label falls off - gets torn off etc....

[TheDarkRage]

label falls off - gets torn off etc....

That's why I always tape over the shipping addresses to make sure it's waterproof and doesn't fall off. If you want to be real sure, print off the addresses so the machine reads it correctly.

You have to declare the value for insurance. Neither domestic nor US shipments are "auto" insured. In this case it was declined.

The only service which may not include insurance at retail is Regular Parcel. I use an account, and believe the terms are different at a retail POS, with this service.

US domestic shipment method (either US small packet Surface or Air Mail, or expedited) have up to $100 Canadian insurance for free (it's bundled with the price, you don't get a discount even if you ask not to have it), anymore than that and you'll have to pay extra.

If you're referring to the Venture One card, or just online printing in general, yes, insurance is free, but I find I get screwed over with either the weight or size of the package (probably 'cause I use a kitchen scale for vegetables to weigh my boxes, lol).

Speaking of which, anyone can apply for the Venture one card, even if they don't have a small business. It has a small discount (I believe 10%) for expedited and express shipping rate only though, not regular mail. You don't have to have a small business to apply for the card.

Hope that helps.

[warnabrotha]

"nobody has ever broken the 50% barrier"

- Newman -

[champlinD]

You must always specifically tell them how much to insure it for, even if the fee is free. It must appear on the receipt.

Its automatically insured up tp $100 whether you mention it or not.

[tritium4ever]

That's why I always tape over the shipping addresses to make sure it's waterproof and doesn't fall off. If you want to be real sure, print off the addresses so the machine reads it correctly.

This is the voice of experience speaking. :cheesygri

I always print off my address labels, then completely cover every square inch of the label with tape (not crappy scotch tape, but proper packing tape). On especially large packages, I often use two labels on opposite sides so that one's always visible.

It takes all of one minute and ensures I don't lose a package due to a ruined or detached shipping label.

[hagbard]

Mark it up to experience. Canada Post did a fair bit of damage to my desktop when I shipped it from BC to Ontario, and it was insured, but was going to be so much hassle getting them to honor the warranty I just did the repairs myself (new video card and hard drive, live with the messed up case).

As for Canada Post losing stuff, lately they've failed to deliver new credit cards and some business forms to us.

[Jaytee]

"nobody has ever broken the 50% barrier"

- newman -

lol

[airmail]

Check with sender and see what adress was on the shipping label..For example.....A parcel was delivered over the weekend, labelled 486 easy street, but the person lives at 468 easy. Lucky for 468 the person who lives at 486 didn't keep the parcel and gave it back..

This happens very often....99.9 percent of the time it is the shippers fault.

[spookie149]

Check with sender and see what adress was on the shipping label..For example.....A parcel was delivered over the weekend, labelled 486 easy street, but the person lives at 468 easy. Lucky for 468 the person who lives at 486 didn't keep the parcel and gave it back..

This happens very often....99.9 percent of the time it is the shippers fault.

At that level it's probably the driver/mailman who is making the mistake the the parcel has the correct address on it. Mailmen get the mail for their routes first thing in the morning at the post office where they sort it. Then they go out to their routes and deliver it. If it's your letters that are getting mixed up it's your mailman. Though I'm not sure if complaining to your mailman will help with disappearing letters ;). I'm not sure about the exact procedure for parcels though. One would think the driver misreading the parcel address.

[airmail]

At that level it's probably the driver/mailman who is making the mistake. Mailmen get the mail for their routes first thing in the morning at the post office where they sort it. Then they go out to their routes and deliver it. If it's your letters that are getting mixed up it's your mailman. Though I'm not sure if complaining to your mailman will help with disappearing letters ;). I'm not sure about the exact procedure for parcels though. One would think the driver misreading the parcel address.

Just to let you know...it was a driver that delivered the parcel to the right adress(486 easy st.) and it was the homeowner who gave it back to the letter carrier because that person didn't live there. Check the phonebook and the person lives at (468 easy st)...

As stated in the previous post it was labelled wrong....

[spookie149]

I added a bit in there to make you happy, airmail

P.S- I heart the posties ;)

[Kasakato]

US domestic shipment method (either US small packet Surface or Air Mail, or expedited) have up to $100 Canadian insurance for free (it's bundled with the price, you don't get a discount even if you ask not to have it), anymore than that and you'll have to pay extra.

If you're referring to the Venture One card, or just online printing in general, yes, insurance is free, but I find I get screwed over with either the weight or size of the package (probably 'cause I use a kitchen scale for vegetables to weigh my boxes, lol).

Speaking of which, anyone can apply for the Venture one card, even if they don't have a small business. It has a small discount (I believe 10%) for expedited and express shipping rate only though, not regular mail. You don't have to have a small business to apply for the card.

Hope that helps.
Were not talking about US, or VentureOne cards. Just retail shipping.

http://canadapost.ca/Personal/ProductsServices/AtoZ/ParcelServices.aspx
Both the Xpresspost and Priority services include up to $100 insurance; Regular Parcel does with online shipping.

In short, does domestic shipping include insurance? Yes.

O and what is "US domestic"? Air Mail is first class mail, aka Lettermail. Insurance is not included, even to the US.

[trixstar]

something stranged has happened today.. I ordered about $34 CDN worth of stuff on Dealextreme.com and I tracked the order from day one..

Yesterday my package was sent out for delivery from unionville since i live in markham.. Today i check the site and it said "item successfully delivered" and there is also a signature... (a signature that nobody signed)

for some reason.. my package has not come yet as i was home all day and i didn't sign anything..

wtf is going on.. can i call up canadapost and demand a compensation?

http://img216.imageshack.us/img216/1472/28801804.png

the damn mailman signed it for himself

[Riffer]

Another thing to do is to put a note with the send to and return addresses inside the package.

[poppa]

something stranged has happened today.. I ordered about $34 CDN worth of stuff on Dealextreme.com and I tracked the order from day one..

Yesterday my package was sent out for delivery from unionville since i live in markham.. Today i check the site and it said "item successfully delivered" and there is also a signature... (a signature that nobody signed)

for some reason.. my package has not come yet as i was home all day and i didn't sign anything..

wtf is going on.. can i call up canadapost and demand a compensation?

http://img216.imageshack.us/img216/1472/28801804.png

the damn mailman signed it for himself

Give it a couple of business days, $hit happens. Sometimes, things magically reappear.

[pnpatrick]

something stranged has happened today.. I ordered about $34 CDN worth of stuff on Dealextreme.com and I tracked the order from day one..

Yesterday my package was sent out for delivery from unionville since i live in markham.. Today i check the site and it said "item successfully delivered" and there is also a signature... (a signature that nobody signed)

for some reason.. my package has not come yet as i was home all day and i didn't sign anything..

wtf is going on.. can i call up canadapost and demand a compensation?

http://img216.imageshack.us/img216/1472/28801804.png

the damn mailman signed it for himself

I know I live in the same area as you... normally when I order from DX, I'd have to go to the shoppers at markham & 14th to sign for it.

That's just messed up, new mailman must be. I've had so many packages come in within the last 2 weeks roughly 10 or so and all of them have arrived. Even some today.

[ggs]

if the mailman signed for it track that dude down

[trixstar]

I know I live in the same area as you... normally when I order from DX, I'd have to go to the shoppers at markham & 14th to sign for it.

That's just messed up, new mailman must be. I've had so many packages come in within the last 2 weeks roughly 10 or so and all of them have arrived. Even some today.

i order tons of stuff for DX.. i usually get about 1-2 packages per week, but my most expensive $34 package has to disappear..

I gave canadapost a call and they said it might be a mistake and should take a couple of business days for the package to arrive

[pnpatrick]

Well from what I know, I don't normally order from DX as much as you, maybe once or twice every 3 months, but I had a $68CAD package arrive for me 2 weeks ago no problems.

From my experience, they always put Signature Required so I'd have to go to shoppers drug mart to pick it up and sign for it... they should leave a slip in your mail box.

[mtlguyca]

I had the same scenario!

I ordered stuff from south africa, I got the tracking number, then on thursday, I noticed it passed customs and went to sorting facility, now on friday I track again, it says successfully delivered item!! and signed by someone else...what da heck is going on? the guy's last name doesnt even start like mine.....and there are no tenants in my building with this last name...im going to hunt down the post man!!!!!!

They told me you have to start the investigation from south africa when they lost it in Montreal.............damn!

[Zak]

Had two parcels from the US that went missing. Both times senders forgot to ask for tracking. Both times, Canada Post asked me to start the investigation from the US end. Nothing came out of that. Conclusion: always pay extra for tracking or better yet, get parcel thru Fed-ex.

[ever1221]

Thats just it...thousands, THOUSANDS of packages is a major logistics headache. Some will be stolen, delivered to the wrong address, misplaced, etc.


I second that, especially since canada is a 3rd world country, and its good that we even have mail delivery....some very high tech stuff for a thrird world country..


I'm sick and tired with the let go attitude we canadians have. No it is not ok for them to lose the packagae, it is not ok for it to be stolen..its a friggin canada post its duty is to deliver the mail not check and steal the mail...god damnit people.

[phomp]

we sent a letter express post to Macedonia, and after about 3 weeks it was still not there. They could not even tell us if it made it out of Canada, and the tracking stopped after Item has left the post office... lol so we sent another copy via regular mail and it got there much faster. It has been a month and few weeks and the one via mail post is not there... guess its lost. Do they at least refund the money?

[johnboy]

My local postal dude always mix stuff up. One time the guy stuck a whole wad of mail to the people half my street into my box.

I stuck it all back in my box, politely saying he messed up.

I should tell Canada Post but I'm afraid he'll mess me up.

No telling how much of my mail got delivered to wrong box (at least nothing important that I know of so far) and if neighbour nice enough to drop off for me which I've done to my neighbours living beside me.

[Bleys007]

It's easy to say that there should never be any mistakes, but Canada Post is run by people, and people make mistakes. Now some mistakes (random X from someone not in your house as a signature) definitely should not happen. Others (packages getting lost, occasional misdelivery of mail) are going to happen. Hopefully not often, but they do happen.

Always make sure you have insurance on a parcel if you're worried about it getting lost. When you go into a post office, regular parcels don't default with insurance, Xpresspost and Priority Courier do.

[randomdef]

It's easy to say that there should never be any mistakes, but Canada Post is run by people, and people make mistakes. Now some mistakes (random X from someone not in your house as a signature) definitely should not happen. Others (packages getting lost, occasional misdelivery of mail) are going to happen. Hopefully not often, but they do happen.

Always make sure you have insurance on a parcel if you're worried about it getting lost. When you go into a post office, regular parcels don't default with insurance, Xpresspost and Priority Courier do.

and what would you do when the sending is less than accomidating when trying to figure out a solution for a Canadapost lost package?

sender wont return my cash
Canadapost wont give me my package


so these human errors cost me 1000 bucks and we are just gonna lay down and take it?

**** CP.