Sears - Stupid Return Policy

[TV]

Hi Guys

Just FYI that I went shopping at Sears and found lots of clothes.

I found out from the cashier that ALL CLEARANCE MERCHANDISE IS ONLY TEN DAYS EXCHANGE NO MORE 90 DAYS "SATISFACTION GUARANTEED OR MONEY BACK" shame on sears!

I do agree that people bring back clearance item after, say 80 days and sear's is stuck with it but why go this extreme. They should have at least changed the policy to 10 days return/exchange.

I dumped all the clothes I had worth about $300 on their counter and walked out.

I hope everyone else does the same and let them keep their inventory.:mad:

[NG]

Yeah...I saw a bunch of appliances on clearance outside Sears when I was at the mall and walked over since I needed a new toaster over (old one broke).

Then I saw the sign that said "final sale" and just walked away since the prices weren't nearly good enough to chance a DOA unit out of the box/within a month.

Corporations are freaking out and trying to squeeze customers as much as possible however they'll be surprised at how many customer will just walk away and say the hell with it imho.

Go bust Sears. Your days of selling overpriced stuff we can get cheaper elsewhere is coming to an end.

[inferno_gn]

Hi there,

That's the point of a clearance (price to clear), to get rid of things that been discontinued or whatnot. Some places are final sale, there is no return nor exchange. I don't know, but be happy that some stores does have a return policy. Retailers aren't obligated to take back anything, policy are made in the name of customer service.

Ju Leon...

[NG]

Hi there,

That's the point of a clearance (price to clear), to get rid of things that been discontinued or whatnot. Some places are final sale, there is no return nor exchange. I don't know, but be happy that some stores does have a return policy. Retailers aren't obligated to take back anything, policy are made in the name of customer service.

Ju Leon...

Then Sears is going to have lower their prices if they're going to adopt that model (and if they do great!). However, even at Sears clearance prices, you can get better deals elsewhere - even at places that still offer 30 day return/exchange policies.

[LonesomeDove]

Hi there,

That's the point of a clearance (price to clear), to get rid of things that been discontinued or whatnot. Some places are final sale, there is no return nor exchange. I don't know, but be happy that some stores does have a return policy. Retailers aren't obligated to take back anything, policy are made in the name of customer service.

Ju Leon...

Yes, but this is a new rule for clearance items. Up until recently, all merchandise bought at Sears, including clearance items, qualify for the 90 day return period.

[xansmommy]

Hi Guys

Just FYI that I went shopping at Sears and found lots of clothes.

I found out from the cashier that ALL CLEARANCE MERCHANDISE IS ONLY TEN DAYS EXCHANGE NO MORE 90 DAYS "SATISFACTION GUARANTEED OR MONEY BACK" shame on sears!

I do agree that people bring back clearance item after, say 80 days and sear's is stuck with it but why go this extreme. They should have at least changed the policy to 10 days return/exchange.

I dumped all the clothes I had worth about $300 on their counter and walked out.

I hope everyone else does the same and let them keep their inventory.:mad:

This is actually better than what they tried to change it to, just after Christmas they went with all sales are final on clearance (no return, no exchange). I think the public outcry is what made them change it to 10 days exchange.

It sucks because I often would pick up clearance stuff for my kids or husband, but since the clearance selection is so picked over, if something doesn't fit, I can't really exchange it, so I guess I will shop elsewhere.

Laura

[Troi]

This is actually better than what they tried to change it to, just after Christmas they went with all sales are final on clearance (no return, no exchange)

Why anyone would buy something that can't be returned is beyond me. That's just a license for the seller to offload defective items, IMHO.

Which is why I choose to pay Costco's membership fee every year. I like their return policy. I don't think their prices are all that great, but the safe feeling I get knowing that I can return something is worth the $112 annual membership fee.

Sorry to read about your bad SEARS experience. Sears is consistantly getting greedier & greedier.....don't find many deals there anymore! And forget about customer service with Sears - it doesn't seem to exist. :( I especially dislike their $3.00 service charge for on-line purchases.....simply won't buy there anymore.

[Snicla]

The best way to show them how we feel is to stop purchasing their products.

[Bomberman07]

Then I saw the sign that said "final sale" and just walked away since the prices weren't nearly good enough to chance a DOA unit out of the box/within a month.

If you buy something on "final sale" and the item is defective, you can still return it.

[q1w2e3r4]

Agreed.

Hi there,

That's the point of a clearance (price to clear), to get rid of things that been discontinued or whatnot. Some places are final sale, there is no return nor exchange. I don't know, but be happy that some stores does have a return policy. Retailers aren't obligated to take back anything, policy are made in the name of customer service.

Ju Leon...

[hightech]

Why anyone would buy something that can't be returned is beyond me. That's just a license for the seller to offload defective items, IMHO.

Which is why I choose to pay Costco's membership fee every year. I like their return policy. I don't think their prices are all that great, but the safe feeling I get knowing that I can return something is worth the $112 annual membership fee.

Sorry to read about your bad SEARS experience. Sears is consistantly getting greedier & greedier.....don't find many deals there anymore! And forget about customer service with Sears - it doesn't seem to exist. :( I especially dislike their $3.00 service charge for on-line purchases.....simply won't buy there anymore.

Legally you can't sell items that are defective. The sale of goods act states this explicitly. The all sales final only applies to items that are of merchantable quality (i.e. fit for sale). A defective or broken items is not of merchantable quality.

[squall458]

Most clothes stores say its final sale for clearance clothes so its still not that bad compared to others.

[xstatik]

Hi Guys

Just FYI that I went shopping at Sears and found lots of clothes.

I found out from the cashier that ALL CLEARANCE MERCHANDISE IS ONLY TEN DAYS EXCHANGE NO MORE 90 DAYS "SATISFACTION GUARANTEED OR MONEY BACK" shame on sears!

I do agree that people bring back clearance item after, say 80 days and sear's is stuck with it but why go this extreme. They should have at least changed the policy to 10 days return/exchange.

I dumped all the clothes I had worth about $300 on their counter and walked out.

I hope everyone else does the same and let them keep their inventory.:mad:

What more do you want!! The clothes to be free!!! At least they are being upfront about the change

Wow, you just can't please some people!!

[rfdrfd]

Why anyone would buy something that can't be returned is beyond me. That's just a license for the seller to offload defective items, IMHO.




Ever been to HK?

[pkguy]

Pay full price or stop whining. Clearance is clearance, don't expect full price perks written in stone.

[Jon Lai]

Ever been to HK?

Exactly what I was thinking - or just any Asian malls. Refund? What's that?

[zoolander]

The good, you found out the policy changed before the purchase
The bad, you spent all that time finding $300 worth of clothes you didn't end up buying.

Thanks for the heads up.

[EmperorOfCanada]

Exactly what I was thinking - or just any Asian malls. Refund? What's that?

That doesnt make it a good business practice.

[LonesomeDove]

A lot of the clearance stuff are one of a kind items and returned stuff. Plus they are seasonal. In January, they are trying to get rid of the winter stuff in order to display the spring/summer collection. I don't know what they do with the leftovers, do they donate them to charity? Saying no returns is one way getting rid of old stock.

[angekfire]

A lot of the clearance stuff are one of a kind items and returned stuff. Plus they are seasonal. In January, they are trying to get rid of the winter stuff in order to display the spring/summer collection. I don't know what they do with the leftovers, do they donate them to charity? Saying no returns is one way getting rid of old stock.

Depends on the store, not sure about sears specifically. When I worked at Zellers though, they would put stuff on clearance and just keep lowering the price. Once it got to a certain point, it usually just got thrown out. I had never seen them donate to charity, but on occassion they may ship it to another store, or in Sears' case perhaps to a clearance outlet.

Some companies ship seasonal stuff back to their warehouse and then bring it back next season.

[Jon Lai]

That doesnt make it a good business practice.

Depends on what you're used to. No returns mean lower prices - or at least can potentially lead to lower prices.