Rogers HD Box's defective??? 2x

[AmberMoon]

We just purchased 2 HD box's from the sears sale for $149 each. Got them yesterday, called to activate them at 6:30pm yesterday and kept getting the "not authorized to use" on screen. After 5 phone calls last night we gave up and went to bed hoping that today they would be activated.

Woke up to the same message called 3 more times and they said give it 20-30 minutes and same message. Finally on the 4th call they said that the box's arent getting the signal and to take them to any rogers for a exchange.

I find it hard to believe that BOTH boxes are defective, but gonna go in and exchange them. Any one have this problem with their purchase or can offer some insight?

We have unplugged, switched boxes, switched cables ect. A couple of times we were able to get a couple of channel ( security for lobby channel, 800 channels) and then it would switch back to not authorized, and a few times we were able to get channels but on all of them it said call to order those channels ( didnt matter what channel they all said that)

[nano]

if the not auth message is not going away it maybe a signal issue. that msg doesnt indicate a defective box..

[AmberMoon]

if the not auth message is not going away it maybe a signal issue. that msg doesnt indicate a defective box..

Thats what I would have assumed, We have no problem with the reg digital boxes. But the last guy at rogers assured me that it was the boxes and not the signal. Is there somethign I can do to test or should we just go in and talk to rogers ( can they activate it there?)

[_Allan_]

I believe, if you press Guide and Select at the same time, or somthing like that (Tech Support would know for sure) you can pull up a diag screen and it'll give you info you need.

[AmberMoon]

I believe, if you press Guide and Select at the same time, or somthing like that (Tech Support would know for sure) you can pull up a diag screen and it'll give you info you need.

Ok ilkl try that and see what it says... I tried to take the boxes to Rogers store like they said to do but they looked at me with 3 eyes and said the only thing they could do was exchange it for a used rental one I said no., Came home called again and this time they said they will send someone out tomorrow but gonna guess that it will be a waste but here is hoping

[mlerner]

Just to rule out everything, did you call the retail activation number printed on the box? It has to be activated through them.

[AmberMoon]

Just to rule out everything, did you call the retail activation number printed on the box? It has to be activated through them.

Yes that was done first. It shows the boxs on our account and I even went as far as re-authorizing it through the website and nadda.

What is weird is that we tried again tonight what the above poster said and while we got nothing from it, it did connect for about 10 minutes to the "lobby" of our building station but then it went back to the dashes on the box and the " not activated"

If we can see it on our account online, and us calling to activate it ( the number on the box) should it be activated or should we call that number again even though we spoke to customer service a dozen times with them saying it should be working

[hightech]

Do you have any amps on your cable runs? If you do and they are not digital ready, that could be your issue.

Just call them and make sure you gave them the correct serial number and it should be straightforward.

[mlerner]

Yes that was done first. It shows the boxs on our account and I even went as far as re-authorizing it through the website and nadda.

What is weird is that we tried again tonight what the above poster said and while we got nothing from it, it did connect for about 10 minutes to the "lobby" of our building station but then it went back to the dashes on the box and the " not activated"

If we can see it on our account online, and us calling to activate it ( the number on the box) should it be activated or should we call that number again even though we spoke to customer service a dozen times with them saying it should be working

Definitely requires a service call from what you've said. The lobby channel I believe does not need to be activated.

[AmberMoon]

OK do not understand but the tech came out last night, and apparently the boxes I ordered from Sears where not registered to London ( town I live in ) they were registered to Mississauga where they were shipped from.. I scratched my head at this one since Im sure ordering online a bunch of people would have this problem..

Anyways they gave me 2 boxs that are from London they said ( New supposedly) and all is well at this moment.

Anyone experience this or heard this before? Thanks everyone for trying to help I appreciate it

[mlerner]

OK do not understand but the tech came out last night, and apparently the boxes I ordered from Sears where not registered to London ( town I live in ) they were registered to Mississauga where they were shipped from.. I scratched my head at this one since Im sure ordering online a bunch of people would have this problem..

Anyways they gave me 2 boxs that are from London they said ( New supposedly) and all is well at this moment.

Anyone experience this or heard this before? Thanks everyone for trying to help I appreciate it

hmm interesting.. I've seen some cases where apparently the retailer will pre-activate it or it will be shipped to them that way but if you could register it to your account I don't see why there would be an issue. Anyway glad to hear everything is working.