Opinions - End of the Roll in Ottawa

[eshax]

Has anyone in Ottawa ever used the installation services of either End of the Roll stores in Ottawa?

I'm looking to get some carpet installed on a set of stairs and have some fibre floor installed in the kitchen and front entry.

Opinions on thier customer service quality and installation quality would be appreciated.

Thanks!

[MacGyver]

No, but I was in their store once for five minutes and found their selection to be very limited.

Ask for installer references.

[toughcalls]

My wife and I purchased carpeting from End of the Roll near the Costco in the east end back in July. It wasn't a big job (approx 200 square feet). We purchased it on a Sunday and it was installed 3-4 days later. Installer was very professional and friendly. Cost was about $700.00 including removal of old carpet and underpad and installation of new.

[eshax]

Great feedback!

Has anyone had fibre floor installed?

[1yellowdog]

I have had carpet installed by them about 5 years ago and fiberfloor installed about 3 years ago by them. It was the same installer but he brought a crew of inexperienced goons with him the second time and it didn't go as smoothly as when he did it himself with one helper.

[zoolander]

EOTR (not Ottawa) overestimated my area by a fairly large amount, which would have cost me an extra $400.
I checked and double checked and couldn't believe it so I got some independent quotes and sure enough, EOTR was over by a long shot.
Three independent quotes were within 10sf of each other. They all said I would have had tons of extra cuts left over.

I ended up only buying their carpet and best pad while using a professional independent installer.