Working an a summary for my resume..

[hamon]

Here is what I have come up with thus far, anyone able to tweak it? I am having a hard time with the summary, either it's too much or just not enough

- Over 9 years of professional experience in positions as System Analyst, Technical Support, Desktop Engineering, Support Specialist, On site Support, Third Level Support, VIP Suppor, network operations centre experience

- Skilled in information system management, analysis, troubleshooting, testing, documentation, internal control procedures, system and program security, system analysis, hardware and software installation, application and program management, technical support, and network administration.

Experienced in developing client relations, providing end user training and innovative technical solutions, conducting equipment demonstrations.

To add..

document writing and editing talents, ability to work well independently and as part of a team, developing effective client relations, providing superior client service and satisfaction.

[nalababe]

Here is what I have come up with thus far, anyone able to tweak it? I am having a hard time with the summary, either it's too much or just not enough

- Over 9 years of professional experience in positions as System Analyst, Technical Support, Desktop Engineering, Support Specialist, On site Support, Third Level Support, VIP Suppor, network operations centre experience

- Skilled in information system management, analysis, troubleshooting, testing, documentation, internal control procedures, system and program security, system analysis, hardware and software installation, application and program management, technical support, and network administration.

Experienced in developing client relations, providing end user training and innovative technical solutions, conducting equipment demonstrations.

To add..

document writing and editing talents, ability to work well independently and as part of a team, developing effective client relations, providing superior client service and satisfaction.

I would not bother with this on a Resume. Way way to generic to be of any use...

[Phlegmbot]

Yeah man, no need for a summary/objective or anything like that on a resume.

[hamon]

I Will complete my resume and post it to get some advice

Thanks..

[hamon]

What can I remove?
What should I add or change?
Does it look OK?


[ Systems Analyst ] / [ Network Operations Support ] / [ Deskside Support ]

EXPERIENCE

Service Monitoring Specialist / Acting Team Leader - 2008 to Present
xxxxxxxxx [ Ottawa, Ontario ]
* Deliver support to ensure stable and reliable high availability (HA) systems and services.
* Monitor solutions to meet availability and performance criteria in service-level agreements.
* Monitor system performance.
* Identify major performance bottlenecks in the system.
* Create and update incident tickets.
* Execute UNIX and Microsoft Windows scripts.
* Monitor security of the technology.
* Help maintain and improve procedural documentation and operational process.
* Act as a liaison for support groups and provide problem analysis and consultation for performance, reliability, and functional issue.
* Evaluate and report on service performance.
* Assist in critical-incident management and problem-management processes.
* Analyze issues, problems, requirements, and opportunities.
* Evaluate IT monitoring products and potential solutions to support the evolution of the monitoring environment.
* Assist in the administration of the LDAP authorities.
* Provide on-the-job training to colleagues.
* Working in high-availability environments.
* Working with backup/recovery using VERITAS, Net Backup along with managing tape rotation schedule.

Network Operations Support Specialist - 2007 to 2008
xxxxxx, [ Ottawa, Ontario ]
* Problem identification and isolation, and routing, or escalating problems as required
* Monitoring problem aging and update tickets as required.
* Manage and action support issues on day-to-day basis as they arise.
* Provide or recommend resolutions to solve the network or server issues.
* Coordinate escalation from the Support Team to escalation partners.
* Provide feedback to Management on any issue which could be service affecting.
* Input technical information to the problem tracking tool about problem status and closure with own technical expertise, or as directed by escalation partners.
* Ensure all issues regarding system or network problems are logged and tracked.
* Bring forward common or repeat problems to Support team and Management to ensure maximum service availability.
* Perform system / preventative maintenance and special projects assigned by the Team Leader.
* Work with technicians from all technology teams for the optimal and timely resolution of technical issues.
* Ensure that Service Levels Agreements are followed.
* Document activities for future assessment analysis.
* Maintain current documentation of site status, complete trouble tickets, incident report and other required report.
* Provide ongoing client and or internal user training of supported applications, as required.
* Maintain a tape backup schedule for both on-site and off-site storage.
* Provide recovery of files from tape backups.
* Ensure that system changes are documented and logged within tracking system.

[hamon]

On-Site Service Representative - 2007 to 2007
xxxxxx, [ Ottawa, Ontario ]
* Provide first and second level support for problem determination, new installations and upgrades of a wide range of hardware, software, peripherals and applications while adhering to Service Level Requirements.
* Diagnose and resolve desktop configuration and software glitches.
* Responsible for accurate timely logging of all support calls in call tracking system and escalation of problems where appropriate.
* Troubleshoot/research various software user issues and escalate if required.
* Provide general maintenance of corporate printers.
* Setup and configuration of Videoconferencing equipment.
* Provide advice on the operations and functionality of various applications, printers, and systems.

Intermediate Technical Support - 2007 to 2007
xxxxx, [ Ottawa, Ontario ]
* Provide technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers using Remedy as a tracking tool.
* Creates workarounds to problems and initiates recovery procedures for laptops, desktops, printers, and networking issues.
Provide user data and application recovery.
* Use diagnostic tools to troubleshoot problems associated with workstation hardware and coordinate the replacement of defective part with vendor.
* Perform hardware installation, de-installation, moves and changes.
* Deploy new laptops and desktops using an imaging system based on Ghost technology, including the setup, installation, and configuration of desktop hardware and software. Customize operating system configurations to meet user specifications.
* Participate in testing, evaluation, QA and implementation of related (Desktop) software products (including software packages, operating systems, service packs).
* Develop and maintain good documentation for every aspect of technical support using ITIL standards.
* Familiarize end users on basic software, hardware and peripheral device operation and provide basic user training when required.
* Asset Management; update and maintain inventory when deploying assets or software.
* Manage, administer and support Nortel Meridian Option 11C.
* Perform day-to-day user maintenance such as voicemail account creation, deletion and password resets.
* Also performs more advanced functions such as moving lines and extensions, switching phones from analog to digital, installing direct phone lines.
* Perform day-to-day user administration using Active directory.
* Provide installation and support for the Blackberry.
* Provide VIP support to mission critical staff and directors/VP.

Desktop Engineer - 2006 to 2007
xxxxx, [ Ottawa, Ontario ]
* Ensure proper deployment and testing of desktop environment software.
* Engineering of desktop environment software to enable the software to work on the given platform.
* Image building and engineering.
* Ensure proper ever greening process is in place and ensure proper deployment of future hardware.
* Desktop patch management and deployment.
* SMS (Systems Management Server) package building and deployment.
* Creation of desktop GPO's (Group Policy object)
* Third level software and hardware support.
* Provide support to the Service Desk on the operations and functionally of various applications.
* Install desktop environment software in a timely manner and pro actively initiate preventative or corrective action for issues uncovered.
* Edit technical documentation to aid in future support by the service desk and the support staff.
* Ensure call handling is done in a timely manner.
* Ensure proper remedy reporting is done and that service level agreements and organizational level agreements are met.
* Provide technical writing for projects at hand.
* Creating MSI (Microsoft Installer) packages along with deploying MSI packages.
* Writing Winbatch scripts for various applications.

On-site Support - 2006 to 2006
xxxxx , [ Ottawa, Ontario ]
* Provide support to our internal and external clients.
* Support the junior and intermediate Technical Specialists team members. "Includes Hardware and Software configuration, asset management, printer support and peripherals while ensuring an optimal level of customer service"
* Provide on site support for problem determination, new installations and upgrades of a wide range of hardware, software, peripherals and applications while adhering to service level.
* Provide training on the operations and functionality of various applications, printers, and systems.
* Diagnose and resolve desktop configuration and software malfunctions.
* Responsible for accurate timely logging of service request activities in call tracking system.
* Troubleshoot, research and resolve escalated incidents/problems.
* Provide general maintenance of local and network printers.
* Set up and configuration of Videoconferencing equipment.
* Working knowledge of Telephony technology (ISDN/Analog/IVR).
* Provide assistance to team members and management as a Subject Matter Expert (SME) ;( Poor decisions will impact team and or client short-term goals)
* Promote an effective team environment.
* Lead the completion of multiple assignments within a project.
* Act as a mentor and effectively demonstrate leadership attributes.
* Require considerable judgment, analysis and innovation in resolving complex problems.
* CGI Ambassador.
* Coach others on relationship management issues.
* Make Decisions that impact the scheduling, planning and successful completion of project and deliverables.
* Creative and innovative solutions are frequently required in addition to application of expertise.

[hamon]

Systems Analyst - 2003 to 2006
xxxxxxx, [ Ottawa, Ontario ]
* Manage and prioritize Action Request System (ARS) trouble tickets.
* Manage and implement Secure Virtual Private Network (SVPN) project.
* Manage and implement Remote Access Service (RAS) project.
* Manage the Web500 (GEDS) government employee database for DFO-MPO
* Manage a section of the Requisition Volume Discount project (RVD); oversee the setup and delivery of various laptops and desktops to departmental clients.
* Provide Local Area Network (LAN) and desktop systems administration services and client support to the staff of Fisheries and Oceans Canada.
* Provide production support and operations (i.e., analyze problems and develop solutions; operate and maintain shared computer infrastructure, manage shared printers; monitor computer utilization and performance; enforce security and usage policies; develop and implement procedures; implement/maintain desktop components and software.
* Participate in project team; evaluate effectiveness of current technologies and services; undertake research for new or alternative solutions; keep up-to-date with industry trends and capabilities of computer technologies; recommend revisions or enhancements to supported technologies and services; develop new computer solutions; install, troubleshoot, configure and test new computer technologies.
* Perform administrative services such as prepare tenders; purchase goods and services.
* In charge of setting up RAS/VPN/SVPN and SRA connections on client systems.
* Train and coach new staff on use of Service Desk applications and procedures.
* Provide client coaching for various software package.
* Provide Desk Side Services for the Department of Fisheries and Oceans Canada.
* Provide on-site & phone support for hardware, software related problems.
* System administration in creating and modifying VPN/SVPN accounts.
* Experience in developing standard operating procedure documentation and in-house procedures.
* Configure and support RIM Blackberry devices on a Blackberry Enterprise Server Exchange Server environment.
* Act as the primary point of contact for service requests or concerns held by DFO employees through e-mail.
* Follow ITIL service management guidelines.

Systems Analyst / Acting Team Leader - 2002 to 2003
xxxxxx, [ Ottawa, Ontario ]
* Security administration of Novel and Windows NT/2000/XP.
* Monitoring of Unix Servers and Identifying Siebel database problems.
* Responsible for monitoring batch print jobs and ensure all reports are printed, using OS/390, MVS and TSO/ISPF.
* Internal support to Charter Cable analysts for the high speed ISP portion.
* The collection and reporting of statistical data generated from client surveys.
* Escalate client issues through a problem management process.
* Added and updated new content to knowledge database for Electronic Data Systems (EDS) staff.
* Ensure International Standard Organization (ISO) standards are met and recorded on a regular basis.
* Quality assurance specialist, responsible for observing the progress of agents through the monitoring of calls and ensured the quality of each call through follow-up sessions and statistics.
* Ensured that the agents were informed of new and changing policies and procedures.

Technical Support Specialist / Second Level Support - 2001 to 2002
xxxxx, [ Ottawa, Ontario ]
* Provided Help desk support for Road Runner cable Internet Service for residential clients.
* Worked along with NOC (National Operations Center) to resolve email problems and modem related issues.

Network Administrator (Junior) - 2001 to 2001
xxxxxxx, [ Ottawa, Ontario ]
* Administered, configured and maintained Windows 98/NT desktops/laptops.
* Supported clients with printing, software and hardware related issues along with providing desk side services.
* Provided Exchange account support & NT account administration.
* Configured laptops for access to the network from remote locations.

Advanced Technical Agent / Acting Team Leader - 2000 to 2001
xxxxx, [ Ottawa, Ontario ]
* Provided support for various types of Internet connections and various modem configurations on PC and MAC.
* Provided support to technicians by solving technical and procedural problems.
* Dealt with various communications protocols (TCP/IP, TELNET, FTP, SMTP, PPP and PPPOE) for DSL and Dial-up connections.

Technical Agent - 1999 to 2000
xxxxxx, [ Ottawa, Ontario ]
* Provided technical support for Magma clients, trouble shooting consisted of dial-up access, DSL connections, created user accounts, hardware setup and software setup.
* Maintained excellent relations with Help desk customers while experiencing high call volume.
* Developed customer management skills in interpreting customer concerns and patiently explaining procedures to customers over the phone.
* Used UNIX to modify, delete and create users and modify email settings in client's mailbox on the server.

VOLUNTEER WORK

Volunteer - 1999 to 1999
CSIS - Canadian Society for Industrial Security Incorporated, [ Ottawa, Ontario ]
Helped organize a National Seminar and trade show, tasks included web design, planning and organizing of the registration desk.


SECURITY CLEARENCE

Secret Level II

OPERATING SYSTEMS KNOWLEDGE

Windows NT/2000/2003/VISTA, Various Linux distrobutions, Various Unix distributions, DOS and Novel.

HARDWARE AND SOFTWARE

Hardware: Motherboards, Switches, Hubs, Wireless Devices, Palm, PDA,
Blackberry, Hard drives, Memory, Printers and Routers.

Software: MS Office Suites, Corel Office Suites, Lotus Notes, Various
Symantec Software packages, Mcafee Applications packages, Networker,
Tivoli, TSM, Netcool, ITM and Data Recovery Software.

Networking: LAN, SRA, VPN/SVPN, TCP, IP, Firewall Configuration, Static IP
Configuration, MS Active Directory.

PROGRAMMING LANGUAGES

HTML, JavaScript, VBscript, WinBatch and Basic.

LANGUAGES

English - Fluent in speaking, reading and writing.
French - Fluent in speaking, reading and writing.

TRAINING CERTIFICATES

* Visual Basic Script and Windows Script Host Essentials, Nexient Learning, Ottawa 2007 to 2007
* Deploying Windows Vista Business Desktops, Nexient Learning, Ottawa 2007 to 2007
* Failure Modes and Effects Analysis Workshop (FMEA), SatiStar 2008 to 2008

EDUCATION

xxxxxxxx - 2001
Ottawa U, [ Ottawa, Ontario ]

[poedua]

What can I remove?
What should I add or change?
Does it look OK?

It looks absolutely horrible IMO.

Way to much gratuitous detail - i.e 16 bullet points for your current position ..............which is only 9 months old is a prime example. :rolleyes:

Beyond that, 99% of your bullets points go on and on and on and simply read like a glorified job description of responsibilities - instead of - highlighting significant accomplishments.

How may pages does this resume come to in it's final printed hard copy format ?

Cause you've only got 7 years full time experience - and given you can fit 5 years of experience on to a 1 resume page in most cases - there is no way you should have to go beyond 2 pages IMO.

[fratello25]

My god! Winston Churchill's resume wouldn't be this long. That said, I think you neglected the following in a few of the jobs:

* Managed opening and closing of oral cavity and created spoken communication.
* Provided continuous hair growth on upper portion of scalp.
* Achieved eye contact with display monitor.

Seriously, you need to cut that down to a maximum of 2 pages. As poedua mentioned, focus on your accomplishments. I would say a maximum of 3 bullets per job, unless you are a god to the company, in which case you can bring it up to 4 bullets. Learn to synthesize. There is no need for 4 bullets of you "managing" things. Combine it into one bullet: managed this, this and that. Provided this, this and that. I'm not in your field, but some things will be considered normal for the position you held. A doctor doesn't need to say he treated medical conditions. An auto mechanic doesn't need to say he fixed cars. Figure out what is superfluous and presumed, and delete, delete, and delete some more.

Make sure your action verbs are in the past: managed, analyzed, followed, acted, configured, etc. Right now they're all over the place.

One red flag that jumps up is that you've had 7 different jobs since 2006. You might want to point out in your cover letter why that is. Otherwise, a potential employer may think that you're either a problem employee, or that you're flighty. If you're not either, explain the circumstances.

[hamon]

I get the picture, haha that's why i posted it..

So more compact? any other recommendations?

[hamon]

A big reason why I included allot of content was most places filter out based on keywords.. so I try to include allot of Keywords.

[makethings]

If I didn't want to read the long posts above, do you think an employer would too?

And your long resume post was just 1 post.. employers have piles of bs-ing resumes to go through.

Write about your best skills and tell the employer how you are going to make them a PROFIT and they will hire you.