ian1386
Sep 28th, 2008, 06:25 PM
So my girlfriend has been using an Eddie Bauer backpack for the last 8 years that she picked up at the time from Target down in the states for $50. She started having some small problems with it, a couple rips and a broken zipper, so we started looking for a new bag.
We went to Eddie Bauer the other day to look at what they had, since she's been happy with hers and she saw one that she really liked priced at $119. When the girl came over to help us out, she mentioned that they have a lifetime warranty, so we asked if her old one would be covered, and she said yes.
Today, we went to another store closer to us and brought her old backpack in. Sure enough, the lady took the backpack and said "yep, you can go look at the new backpacks while I look up the value of this one." She came back a few minutes later and said "it's an older one and I can't find the value, so I'll just have to estimate it: I guess it's somewhere between these two models [pointing to the $69 and $89 models], so you can take either of those." We said that she wanted the $119 one, so the lady told us we'd have to pay the difference.
At the end, we walked out of the store with the $119 pack for $32. There were no questions, no paperwork, NOTHING....just a simple swap on an EIGHT YEAR OLD BACKPACK that had pretty minor flaws given it's age and use (4 years of highschool and university).
I was definitely surprised with the quality of their warranty, which is apparently offered on all of their products, so I'm sure I'll stop in there more often while I'm in the mall. =)
We went to Eddie Bauer the other day to look at what they had, since she's been happy with hers and she saw one that she really liked priced at $119. When the girl came over to help us out, she mentioned that they have a lifetime warranty, so we asked if her old one would be covered, and she said yes.
Today, we went to another store closer to us and brought her old backpack in. Sure enough, the lady took the backpack and said "yep, you can go look at the new backpacks while I look up the value of this one." She came back a few minutes later and said "it's an older one and I can't find the value, so I'll just have to estimate it: I guess it's somewhere between these two models [pointing to the $69 and $89 models], so you can take either of those." We said that she wanted the $119 one, so the lady told us we'd have to pay the difference.
At the end, we walked out of the store with the $119 pack for $32. There were no questions, no paperwork, NOTHING....just a simple swap on an EIGHT YEAR OLD BACKPACK that had pretty minor flaws given it's age and use (4 years of highschool and university).
I was definitely surprised with the quality of their warranty, which is apparently offered on all of their products, so I'm sure I'll stop in there more often while I'm in the mall. =)