uber_uter
Sep 28th, 2008, 12:36 PM
I bought a set of all season tires from Active Green & Ross in Pickering because I had purchased 2 sets of winters and a set of all season for another car and had good dealings and pricing with them. So that's 4 sets in less than a 1 year period. My wife and I noticed a noise from the tires and she took it back to the shop to have them look it over. The mechanic took it for a spin and said he didn't notice any problems. Stupid me, I chalked it up to noisy tires (I never claimed to be a car expert and I have heard noisy tires on other cars, even a BMW and Audi).
I took the car in to another place that I trust for major repair work for a totally unrelated problem and that's when I got the shocking news. He asked where I got the tires from and proceeded to tell me that they are the wrong size and the rear tires were rubbing against the suspension. The inside shoulder of both tires were dangerously worn out.
I called up Active Green & Ross to explain all of this. The service adviser Rob wanted to discuss with his manager on how they would take care of it. I spoke to him later and he asked me to bring it in and they would replace the tires. He was very apologetic. He asked how far away the car was and suggested using the free road side assistance offered with the tire purchase to be on the safe side.
Long story short, I got the car there and Rob was understanding of my concerns and never tried to downplay the matter or deflect responsibility. He tried to make things right for me. I got a ride home and was fine about it.
I go in to pick it up today and was not planning to make a fuss about it until the manager, Ross, made it sound like they were doing me a favour by eating the cost of 4 tires and actually said I probably gave them the wrong size but they should have caught it regardless. That's when I started to get upset. I told him I did not give them the wrong size and was surprised the mechanic didn't notice the rear tires could not turn since they must've been pressed so hard against the suspension. The guy tells me that they just mount the tires and sets the car down with spinning them to check. Also says that tires with less meaty treads would not have had this problem. Wrong size is the wrong size. Then he tried to pass the blame on to the other shop for not catching it sooner and then making a big deal out of it now. I told him I haven't been there until this week since I got those tires. He actually had the nerve to say and I quote "so this noise has been going on all this time and you didn't think to bring it in?" I told him we brought it in and their mechanic said he didn't notice anything wrong.
I would've been content (and I suppose stupid) to go back in November for another set of winter tires because of my dealing with the service adviser but now I'm PO'd and will not take my car back for anything. I will pay someone else to have my tires changed over come winter. All the manager had to do was keep his mouth shut.
Lesson learned. I will keep a closer eye on the tires I buy from now on and not assume that someone who supposedly specializes in tires will do it correctly.
I took the car in to another place that I trust for major repair work for a totally unrelated problem and that's when I got the shocking news. He asked where I got the tires from and proceeded to tell me that they are the wrong size and the rear tires were rubbing against the suspension. The inside shoulder of both tires were dangerously worn out.
I called up Active Green & Ross to explain all of this. The service adviser Rob wanted to discuss with his manager on how they would take care of it. I spoke to him later and he asked me to bring it in and they would replace the tires. He was very apologetic. He asked how far away the car was and suggested using the free road side assistance offered with the tire purchase to be on the safe side.
Long story short, I got the car there and Rob was understanding of my concerns and never tried to downplay the matter or deflect responsibility. He tried to make things right for me. I got a ride home and was fine about it.
I go in to pick it up today and was not planning to make a fuss about it until the manager, Ross, made it sound like they were doing me a favour by eating the cost of 4 tires and actually said I probably gave them the wrong size but they should have caught it regardless. That's when I started to get upset. I told him I did not give them the wrong size and was surprised the mechanic didn't notice the rear tires could not turn since they must've been pressed so hard against the suspension. The guy tells me that they just mount the tires and sets the car down with spinning them to check. Also says that tires with less meaty treads would not have had this problem. Wrong size is the wrong size. Then he tried to pass the blame on to the other shop for not catching it sooner and then making a big deal out of it now. I told him I haven't been there until this week since I got those tires. He actually had the nerve to say and I quote "so this noise has been going on all this time and you didn't think to bring it in?" I told him we brought it in and their mechanic said he didn't notice anything wrong.
I would've been content (and I suppose stupid) to go back in November for another set of winter tires because of my dealing with the service adviser but now I'm PO'd and will not take my car back for anything. I will pay someone else to have my tires changed over come winter. All the manager had to do was keep his mouth shut.
Lesson learned. I will keep a closer eye on the tires I buy from now on and not assume that someone who supposedly specializes in tires will do it correctly.