lebanesekid
Sep 20th, 2008, 10:44 AM
At the end of July, I had called Samsung regarding my P2 mp3 player. It seemed as though my player's audio jack was getting loose, because everytime I touched the headphones connected to the player, the sound would get distorted. Other than this, the player was working fine.
I was told that within 5 business days, I should receive a new P2. Once I receive it, I should send my original one back to them.
After 5 days, I did not receive anything. For days I would call, with them telling me that it has been sent, so be patient.
After about 3 weeks (of me calling everyday), they finally told me that my player (wine red in colour) was not in stock, and that they would have to send me a white one instead. I said fine. The CSR told me that a white one is now on hold for me, and I should be receiving it anytime soon.
Again, I call everyday until the 10th of September. Apparently, the white one they had on hold for me didnt exist, and they dont have a single unit in stock. HOW CAN SAMSUNG, THE MANUFACTURE OF THE PLAYER, NOT HAVE ANY IN STOCK?
Anyways, they told me to send my player in, and that they would have their top engineer look at it to get it fixed. Just last tuesday, I found out that SAmsung will not be repairing my player, due to the fact that the damaged done to it was physical. Apparently, the circuit board is cracked. Wouldnt a crack in the circtuit board cause an overall malfunctioning of the player? Only the audio jack was not working, and the only way I could have caused physical damage to the audio jack was if I put an object in it. My problem is even discussed on another forum, where a video of how to fix this problem was made as it was common to the player. People on that forum were able to receive the exchange, so I dont know why I wasnt able to.
Ive spoken to many CSRs since them, complaining about my treatment as a customer. Ive even emailed them, but have gotten automated messages telling me to call their call centre instead.
Aghhh... I hate samsung.
Sorry for the rant:D
I was told that within 5 business days, I should receive a new P2. Once I receive it, I should send my original one back to them.
After 5 days, I did not receive anything. For days I would call, with them telling me that it has been sent, so be patient.
After about 3 weeks (of me calling everyday), they finally told me that my player (wine red in colour) was not in stock, and that they would have to send me a white one instead. I said fine. The CSR told me that a white one is now on hold for me, and I should be receiving it anytime soon.
Again, I call everyday until the 10th of September. Apparently, the white one they had on hold for me didnt exist, and they dont have a single unit in stock. HOW CAN SAMSUNG, THE MANUFACTURE OF THE PLAYER, NOT HAVE ANY IN STOCK?
Anyways, they told me to send my player in, and that they would have their top engineer look at it to get it fixed. Just last tuesday, I found out that SAmsung will not be repairing my player, due to the fact that the damaged done to it was physical. Apparently, the circuit board is cracked. Wouldnt a crack in the circtuit board cause an overall malfunctioning of the player? Only the audio jack was not working, and the only way I could have caused physical damage to the audio jack was if I put an object in it. My problem is even discussed on another forum, where a video of how to fix this problem was made as it was common to the player. People on that forum were able to receive the exchange, so I dont know why I wasnt able to.
Ive spoken to many CSRs since them, complaining about my treatment as a customer. Ive even emailed them, but have gotten automated messages telling me to call their call centre instead.
Aghhh... I hate samsung.
Sorry for the rant:D