DELL Service

[akamani]

To Whom It May Concern,

I have chosen to write about my experiences with DELL and how I am very disgusted by the services (or lack thereof) that I, as a two year customer, had to deal with over the past couple of days.
I have had a DELL laptop for 2 years and this has probably been a re-occurring issue every time I call. When I called this week in particular, I was blatantly disrespected. DELL representatives (3 reps including a supervisor out of the 5 reps I spoke too) agreed to have two miscommunication errors on their part between the technical support and the customer service centre and continued to disrespect me, even when I was speaking to the supervisor of technical support. When I requested to speak to a supervisor in Customer Service, I was told they don’t have supervisors, managers, etc. which I was then told by the Technical support supervisor that every department has a supervisor and departmental manager. So again, lied too.
When I called DELL, I was hung up on twice and never received a call back and apology for the “accidental” hang up. Funny enough, when you call DELL they ask you for a number you can be reached at incase of technical difficulties. When I asked that all of my conversations with the representatives be documented, I was ensured by the reps that they were, but actually WERE NOT documented when I spoke lastly to the supervisor of technical support.
I am utterly disgusted in the service that was provided and would not recommend a DELL product to any one I know just because of their lack of respectable, polite service.

Alisha

[Cas77]

I find snail mail works much better for complaints. You can send your complaint to: 2 st claire Avenue east on the 9th floor at the TD building

[ottawasportsfan2010]

To Whom It May Concern,

I have chosen to write about my experiences with DELL and how I am very disgusted by the services (or lack thereof) that I, as a two year customer, had to deal with over the past couple of days.
I have had a DELL laptop for 2 years and this has probably been a re-occurring issue every time I call. When I called this week in particular, I was blatantly disrespected. DELL representatives (3 reps including a supervisor out of the 5 reps I spoke too) agreed to have two miscommunication errors on their part between the technical support and the customer service centre and continued to disrespect me, even when I was speaking to the supervisor of technical support. When I requested to speak to a supervisor in Customer Service, I was told they don’t have supervisors, managers, etc. which I was then told by the Technical support supervisor that every department has a supervisor and departmental manager. So again, lied too.
When I called DELL, I was hung up on twice and never received a call back and apology for the “accidental” hang up. Funny enough, when you call DELL they ask you for a number you can be reached at incase of technical difficulties. When I asked that all of my conversations with the representatives be documented, I was ensured by the reps that they were, but actually WERE NOT documented when I spoke lastly to the supervisor of technical support.
I am utterly disgusted in the service that was provided and would not recommend a DELL product to any one I know just because of their lack of respectable, polite service.

Alisha

I have had a couple bad experence with them over a 10 year span.But that does not stop me from buying there products there made very well and fit my needs.For the record i have 3 dell computers.

[Rx-87]

If you're going to complain... might be wise to edit the stuff before you send it in.


Make it stern and don't use the same words too often in a sentence.

Proofreading helps too

[tsatsa]

I have only one dealing with Dell, when I first got my PC. I phone tech support about some features on my PC, the guy was so helpful, we were on the phone for over 3/4hr.

Now, to be fair to OP, maybe the next time I will have the same experience as your (hope not).