Put in Cancellation with Sympatico.. speeds suddenly terrible..

[lindmar]

I've given Sympatico my 30 days.
My account is active until October 8th. Less than 24 hours after cancelling my sympatico service is extremely slow across the board.

Throttled? Maybe? Never had been in the past..

Always had great speeds... until I said I'm leaving.

As far as I'm concerned, they want me to pay until October 8th and thus my speeds should remain the same no? Anyone have any ideas?

Is if the fact I am switching both Home Phone and DSL? did I tick someone off at Bell?

2 days after that I dumped Bell Home phone for teksavvy homephone but the issues started before that.
Did I mention I hate bell!?!? ARHHHH

[IronMac]

I doubt very much that it's bcuz of u canceling. I've had horrible speeds over the past couple of days on sites like RFD but it was not TekSavvy's nor Bell's fault.

Now, if ur service were to suddenly disappear then it's most likely that someone made a mistake and cut u off.

[lindmar]

OK.

Weird.

I'll give Bell the benefit of the doubt here.
Service still works.

Was there some software or something to test line speeds and get more accurate speed data? I remember reading about some vaguely in the teksavvy forums.

[takumi111]

speedtest.net?

[lindmar]

AS I SUSPECTED!

They had dropped my profile.

I am now back on 5mb/s
Suddenly a download shot up to over 750k!!!!!

Ohhh man. Bell.
At least they bumped me back up :-)

EDIT Dropped again...

[Riflem@n]

Now they'll probably call you telling you, you shouldn't have switched.

[lindmar]

Now they'll probably call you telling you, you shouldn't have switched.

Funny, no sooner then you posted this.

Someone just called and ask me why i canceled my service... Guy named Thomas from sympatico, Unknown Number...
I said the price was too high and still going up.

If I am a paying customer to October 8th, I want the speed I pay for.

[ipxxx]

I canceled yesterday and haven't noticed any speed difference - still throttled =)

[lindmar]

I canceled yesterday and haven't noticed any speed difference - still throttled =)

I'm sure they are still coming to get ya :evil:

[LeeBear]

Yeah like I posted in a different thread I'm certain Bell purposely gives customer who switch over to Tech Savvy a hard time. Everyone I know that switch from Bell to Tech Savvy had there profile dropped to 3008/800 and had to call to get it changed. Imagine the people who aren't technical and don't know why there speeds have dropped, they would assume it was Tech Savvy providing bad service.

My personally experience with switching from Bell to Tech Savvy has been a nightmare. I switched over a month ago, my speed profile dropped. I called to get it changed, but instead Bell decided to pull my line card out instead. When I called in to get it changed again, somehow the ticket got cancelled. Called again and someone there was a pause on the ticket. Called again earlier this week and my line card was scheduled to get pulled out again, luckily this time I think I had Rocky doing tech support and her looked over my tickets and said he'll talk to some "connections" he had at Bell to get it sorted out. A few days ago my speed profile finally got changed. Anyways it shouldn't take a month to get a simple thing like a speed profile changed and it shouldn't require going to the higher ups at Bell. So I'm certain they purposely make things difficult for customers who leave them

-LeeBear

[matradley]

I canceled yesterday and haven't noticed any speed difference - still throttled =)

You will still be throttled regardless of which DSL-based company you go to unless you use MLPPP. ;) Or you have a Nexxia-based Business account from Bell (er). XD

[lindmar]

Yeah like I posted in a different thread I'm certain Bell purposely gives customer who switch over to Tech Savvy a hard time. Everyone I know that switch from Bell to Tech Savvy had there profile dropped to 3008/800 and had to call to get it changed. Imagine the people who aren't technical and don't know why there speeds have dropped, they would assume it was Tech Savvy providing bad service.

My personally experience with switching from Bell to Tech Savvy has been a nightmare. I switched over a month ago, my speed profile dropped. I called to get it changed, but instead Bell decided to pull my line card out instead. When I called in to get it changed again, somehow the ticket got cancelled. Called again and someone there was a pause on the ticket. Called again earlier this week and my line card was scheduled to get pulled out again, luckily this time I think I had Rocky doing tech support and her looked over my tickets and said he'll talk to some "connections" he had at Bell to get it sorted out. A few days ago my speed profile finally got changed. Anyways it shouldn't take a month to get a simple thing like a speed profile changed and it shouldn't require going to the higher ups at Bell. So I'm certain they purposely make things difficult for customers who leave them

-LeeBear

That's pretty crappy if you ask me.

[ipxxx]

You will still be throttled regardless of which DSL-based company you go to unless you use MLPPP. ;) Or you have a Nexxia-based Business account from Bell (er). XD

:P I'm not sure what you mean and why you're quoting me haha
I have been with Bell for a while now, and have been throttled since they started throttling. I'm just stating that when I canceled there was no change in service, in other words the service was bad already so it can't get any worse (or can it!!?? :O) Anyways I'll be moving to Teksavvy very shortly!!!

[MercenaryForHire]

That's pretty crappy if you ask me.

Poor customer service? From BELL? Surely you jest sir, they are the bastion of goodwill and epitome of care towards paying subscribers in all facets of their business, and would never stoop to such trickery.

</sarcasm>

[hOrnizuka]

I just cancelled recently, however no effect or watsoever on the speed. Still have couple more days until Teksavvy kicks in.

[mcewen]

I hope you have documented your issues and who you ahve talked to.

I'd call them up and tell them that since you have notified them of the cancellation they have reduced your service you are reducing your payment to them. And if it continues to be terrible you will reduce it even more because of all the time you have had to spend fixing it.

Send them an email confirming all of this as well. Somehow I suspect the "recorded call" will be lost if it isn't in their favour.