al3x89
Jul 22nd, 2008, 09:59 PM
Alright, so lately, every night at around 1am, I'd get prank calls from stupid ****ing immature people so I decided to change my number.
I log into my Rogers account online, and it says $10. So I hit okay, and follow the steps only to see that my phone is not there, so I can't do it...
I call Rogers, and tell them I need it changed and he tells me it's $25. And I argue with him for 5minutes saying how it's $10 on the site, and that you can't charge me more when that's what it says on the site...
Anyways, he goes on to say that the system does it automatically, so I say "ok, charge me $25, and then credit my account with $15. I know you can do that on your computer"
He responds by saying, "I know I can do that, but I'm not going to." So I get really pissed off with his damn attitude, and he can tell by the way I was talking. He then tells me that I'll have to deal with it with the next rep once my bill comes, so I said ok w/e just do this now.
So do I have anything against Rogers? It says $10 on their site. It doesn't say $25 in-store, $10 online. Doesn't even show the 2 and the 5 figure together on that one page...
And one more thing... this guy was a complete jerk and was not professional at all. When he answered the call he's like "how can I help you" in a low tone with no expression at all. Usually when your working for a company you say, "Hi my name is _______, how can I assist you today?" and you sound like your alive..
I log into my Rogers account online, and it says $10. So I hit okay, and follow the steps only to see that my phone is not there, so I can't do it...
I call Rogers, and tell them I need it changed and he tells me it's $25. And I argue with him for 5minutes saying how it's $10 on the site, and that you can't charge me more when that's what it says on the site...
Anyways, he goes on to say that the system does it automatically, so I say "ok, charge me $25, and then credit my account with $15. I know you can do that on your computer"
He responds by saying, "I know I can do that, but I'm not going to." So I get really pissed off with his damn attitude, and he can tell by the way I was talking. He then tells me that I'll have to deal with it with the next rep once my bill comes, so I said ok w/e just do this now.
So do I have anything against Rogers? It says $10 on their site. It doesn't say $25 in-store, $10 online. Doesn't even show the 2 and the 5 figure together on that one page...
And one more thing... this guy was a complete jerk and was not professional at all. When he answered the call he's like "how can I help you" in a low tone with no expression at all. Usually when your working for a company you say, "Hi my name is _______, how can I assist you today?" and you sound like your alive..