amerello
May 26th, 2008, 09:33 PM
Job Title: Jr. Technical Support Specialist (Contract)
Responsibilities: We have an opening in our Toronto office’s Information Technical Department for a Jr. Technical Support Specialist (contract until the end of December 2008). Responsibilities include: Local and remote support of our PCs, printers and monitors * Operational duties such as performing daily backups, printing reports, doing inventory and maintaining our computer room * Assist in the support of our local area network * Assist in the administration of our telephone switches * Trouble shooting * Interface and train the end users
Req'd Qualifications: 3rd or 4th year student or recent graduate of Computer Science degree program * working knowledge on upgrading, fixing and maintaining PCs and printers * working knowledge of Windows and IBM iSeries Operating Systems: O/S400, W2K, NT4.0, XP, 98, O/S400 * PC based application systems such as MS Office, Adobe Acrobat, IE and Lotus Notes Mail * Strong commitment to customer service * sound analytical skills * self-motivated and has the ability to work without supervision * insurance and financial experience is an asset * excellent oral and written communication skills * strong organizational skills with ability to work under pressure * good time management skills
AAA AAA
999 Address Road ∙ Toronto, ON M1W 5A5
H (XXX) XXX-XXXX ∙ C (XXX) XXX-XXXX
xxx@xxx.com
__________________________________________________ ___________________
SUMMARY OF QUALIFICATIONS
• Highly organized and detail-oriented individual with valuable experience providing technical and administrative support in an office setting
• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve projected goals
• Independent and self-motivated with excellent written and oral communication; able to work with minimal supervision; able to cultivate positive relationships with clients and colleagues at all levels of the organization
• Strong knowledge and experience with Microsoft Windows 2000 & XP, Word, Excel, Outlook, Lotus Notes, Internet Explorer, and computer hardware (printers, scanners, etc.)
PROFESSIONAL EXPERIENCE
XXX XXX INC., Toronto, ON
Technical and Administrative Assistant, Summer 2001-04
Technical Support & Maintenance
• Helped troubleshoot software and hardware problems in a quick and thorough manner
• Provided system administration and end user support for computer users
• Ensured smooth and seamless functioning of the network (workstations, file servers, etc.)
• Kept all systems up-to-date with scheduled virus inspections, service packs, and hot fixes
• Completed regular backups on all necessary systems
• Conducted extensive Internet research for company needs including software and hardware advancements
Administration & Organization
• Handled calls and promptly forwarded them to the intended recipient
• Created effective filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning
• Developed, formatted, and maintained various databases
• Controlled, recorded, and updated company inventory
Communication & Client Relations
• Wrote correspondence; proofread and edited press releases, legal documents, financial management and other documents to ensure accuracy and consistency
• Contacted customers regarding magazine subscriptions and promotions over the phone
• Promoted magazine periodicals with a group of employees in a public setting
• Arranged a mixture of media, such as pamphlets, brochures, and booklets for public release
VOLUNTEER WORK
XXX XXX DAYCARE CENTRE, Toronto, ON
Assistant to the Supervisor, September-June 2004
• Supervised a group of young toddlers with a team of students; created daily routines and activities; looked after the personal needs of each individual toddler; reported assessments and evaluations back to respective parents
EDUCATION
Bachelor’s Degree in Computer Science (third year student) at Ryerson University
ACHIEVEMENTS
Honours student at XXX High School
FURTHER INTERESTS
• All-around athlete with an intense and competitive passion for team sports that help build and foster team work and verbal communication skills
• Avid computer user with a bright fascination for computer technology
• Eager, enthusiastic, open-minded, and always keen on trying and learning new things
REFERENCES
References available upon request
Responsibilities: We have an opening in our Toronto office’s Information Technical Department for a Jr. Technical Support Specialist (contract until the end of December 2008). Responsibilities include: Local and remote support of our PCs, printers and monitors * Operational duties such as performing daily backups, printing reports, doing inventory and maintaining our computer room * Assist in the support of our local area network * Assist in the administration of our telephone switches * Trouble shooting * Interface and train the end users
Req'd Qualifications: 3rd or 4th year student or recent graduate of Computer Science degree program * working knowledge on upgrading, fixing and maintaining PCs and printers * working knowledge of Windows and IBM iSeries Operating Systems: O/S400, W2K, NT4.0, XP, 98, O/S400 * PC based application systems such as MS Office, Adobe Acrobat, IE and Lotus Notes Mail * Strong commitment to customer service * sound analytical skills * self-motivated and has the ability to work without supervision * insurance and financial experience is an asset * excellent oral and written communication skills * strong organizational skills with ability to work under pressure * good time management skills
AAA AAA
999 Address Road ∙ Toronto, ON M1W 5A5
H (XXX) XXX-XXXX ∙ C (XXX) XXX-XXXX
xxx@xxx.com
__________________________________________________ ___________________
SUMMARY OF QUALIFICATIONS
• Highly organized and detail-oriented individual with valuable experience providing technical and administrative support in an office setting
• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve projected goals
• Independent and self-motivated with excellent written and oral communication; able to work with minimal supervision; able to cultivate positive relationships with clients and colleagues at all levels of the organization
• Strong knowledge and experience with Microsoft Windows 2000 & XP, Word, Excel, Outlook, Lotus Notes, Internet Explorer, and computer hardware (printers, scanners, etc.)
PROFESSIONAL EXPERIENCE
XXX XXX INC., Toronto, ON
Technical and Administrative Assistant, Summer 2001-04
Technical Support & Maintenance
• Helped troubleshoot software and hardware problems in a quick and thorough manner
• Provided system administration and end user support for computer users
• Ensured smooth and seamless functioning of the network (workstations, file servers, etc.)
• Kept all systems up-to-date with scheduled virus inspections, service packs, and hot fixes
• Completed regular backups on all necessary systems
• Conducted extensive Internet research for company needs including software and hardware advancements
Administration & Organization
• Handled calls and promptly forwarded them to the intended recipient
• Created effective filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning
• Developed, formatted, and maintained various databases
• Controlled, recorded, and updated company inventory
Communication & Client Relations
• Wrote correspondence; proofread and edited press releases, legal documents, financial management and other documents to ensure accuracy and consistency
• Contacted customers regarding magazine subscriptions and promotions over the phone
• Promoted magazine periodicals with a group of employees in a public setting
• Arranged a mixture of media, such as pamphlets, brochures, and booklets for public release
VOLUNTEER WORK
XXX XXX DAYCARE CENTRE, Toronto, ON
Assistant to the Supervisor, September-June 2004
• Supervised a group of young toddlers with a team of students; created daily routines and activities; looked after the personal needs of each individual toddler; reported assessments and evaluations back to respective parents
EDUCATION
Bachelor’s Degree in Computer Science (third year student) at Ryerson University
ACHIEVEMENTS
Honours student at XXX High School
FURTHER INTERESTS
• All-around athlete with an intense and competitive passion for team sports that help build and foster team work and verbal communication skills
• Avid computer user with a bright fascination for computer technology
• Eager, enthusiastic, open-minded, and always keen on trying and learning new things
REFERENCES
References available upon request