CIA/3Web Cable internet opinion?

[SAN66]

With all the cafufle over Bell throttling everyone and Rogers being up to their usual dickery, I heard allot of talk of people thinking of switching to 3Web cable internet, as they're the only third party cable internet provider available in most places.

I purchased a house in a new neighbourhood and found out I may not have bell phone line access. After inquiries, I found out that this is now allowed since they deregulated phone service 3 years ago. So I'm essentially stuck with a monopoly for my tv (the condo won't allow satelite dishes), internet and phone (Rogers is the only option). I've contacted the councilor of my new ward and expressed my dissapointment that I will not have bell phone lines layed to my house, she seems to be helpful and looking into it, but I don't know what will come of it.

I use my cellphone for most of my calling so I don't care that much about phone service and I was going to conceed to the cable TV and buy the minimum package that gets me HD, as OTA is sparse in Ottawa.

I just refuse to use Rogers for my internet, I hate their business practices in this avenue and everything they stand for, I likewise wouldn't go with bell, but at least you have more options for 3rd party with bell phone lines.

I think I'm stuck with CIA/3Web cable, and as much as I've heard their service is horrible, I think they may be better than Rogers.

I just wanted to hear peoples opinions on CIA/3Web Cable internet? If you signed up with 3Web cable internet, how big of a hastle was it to sign up? Did you already have Rogers cable internet? How big of a haslte is it when you have problems? Are there many problems?

Any answers would be appreciated.

[silentio]

They are $40 million in the hole, as of several months ago, mainly from crazy acquisitions of smaller ISPs.

Looking at their financial statements on their website, you can see that their revenue is also declining.

Bottom line is that 3web/cybersurf might not be a going-concern for much longer.

[Woodle]

Today I helped my neighbor fix his computer and he was using CIA/3Web High Speed Internet.

He told me that there was minor hassle when setting up the internet (kept calling them to activate his ID/PW) which took a few days. But no problems afterward.

The Internet has decent speed and I've tested it out. However, I noticed there was some kind of advertisement BANNER on the top when connected to the Internet and he's paying approximately $26 a month.

I have Rogers Internet and their service is pretty good once in a while. And yes I hate the 'download limit' thing.

I heard many people are signing up for "Tek Savey Internet" or something. Unlimited download.


With all the cafufle over Bell throttling everyone and Rogers being up to their usual dickery, I heard allot of talk of people thinking of switching to 3Web cable internet, as they're the only third party cable internet provider available in most places.

I purchased a house in a new neighbourhood and found out I may not have bell phone line access. After inquiries, I found out that this is now allowed since they deregulated phone service 3 years ago. So I'm essentially stuck with a monopoly for my tv (the condo won't allow satelite dishes), internet and phone (Rogers is the only option). I've contacted the councilor of my new ward and expressed my dissapointment that I will not have bell phone lines layed to my house, she seems to be helpful and looking into it, but I don't know what will come of it.

I use my cellphone for most of my calling so I don't care that much about phone service and I was going to conceed to the cable TV and buy the minimum package that gets me HD, as OTA is sparse in Ottawa.

I just refuse to use Rogers for my internet, I hate their business practices in this avenue and everything they stand for, I likewise wouldn't go with bell, but at least you have more options for 3rd party with bell phone lines.

I think I'm stuck with CIA/3Web cable, and as much as I've heard their service is horrible, I think they may be better than Rogers.

I just wanted to hear peoples opinions on CIA/3Web Cable internet? If you signed up with 3Web cable internet, how big of a hastle was it to sign up? Did you already have Rogers cable internet? How big of a haslte is it when you have problems? Are there many problems?

Any answers would be appreciated.

[sickcars]

www.Teksavvy.com

They provide, DSL Internet & Home Phone look into them Very good company,

Website: http://www.Teksavvy.com
Forum: http://www.dslreports.com/forum/teksavvy
Download Speed: Up to 5mbit (about 520kbps)
Upload Speed: Up To 800kbps
Download/Upload Cap: 200GB/Month
Price: $29.95/Month + Tax

They also got Unlimited Bandwidth for $39.95/month but 200gb is probably enough. Also for every person you refer you get $1 off
your monthly bill as long as they are still a client at Teksavvy.

You will need to buy a DSL Modem, you can buy one from Teksavvy for $99 & they will configure it for you if you ask. OR you can
buy the same modem from these guys for cheaper but you have to configure it yourself, which is not very hard.

SpeedTouch 516 ADSL2+ Modem: http://www.infonec.com/site/main.php?module=detail&id=350362

Notes: Tech support is all Ontario based not out sourced to another country where you cant understand what the person is saying.
Also tech support is one of the best of any Internet Company in Ontario that I know of.

Reviews On Company: http://www.dslreports.com/comments/2564

If you need more info just pm me =)

[SAN66]

I guess people don't read my actual post in that I won't have a phone line hooked up to my house and can't get DSL?

I love Teksavvy, have them now, but can't get them if I don't have a phone line hooked up to my house.

[Digital_Domain]

Assuming I've read your post correctly, you're SOL. The choices you've decided on make 3web your only choice unless there is a small cable ISP generally unknown to the vast majority of ottawa. However, I'd think the latter is highly unlikely considering the willingness of many people willing to jump the Rogers/Bell bedroom.

From what I've read from here and DSLreports, they're a decent company as far as providing speed and uptime however, company contact is abysmal whether it be through calling or email.

[sickcars]

I guess people don't read my actual post in that I won't have a phone line hooked up to my house and can't get DSL?

I love Teksavvy, have them now, but can't get them if I don't have a phone line hooked up to my house.

I thin kyou can still get teksavvy because rogers would be providing you a phone line IF you wanted one. The only thing is you would end up having to get a DRY-DSL Line.

Give teksavvy a call and make sure.

[jumran]

Check the following site for options for other Cable internet service providers in your area.

http://www.canadianisp.com/cgi-bin/ispsearch.cgi?f=Search&p=ON

3 Web support/service is horrible so you might be better off getting Rogers.

[goofball]

where is this new neighbourhood in Ottawa?

I've been on 3Web for some 4 years now, and it's been good. Very low downtime (no more than Rogers for me). I'm not throttled in my area (kanata) as of yet.

Contacting them, can be very frustrating. Good thing is, I have not had to do that much. Been at my current residence for around 2 years now, have had to contact them twice (once since installation, one for installation). Nothing in between. Speeds are good (800kBps sustained but that will depend on the servers you are connecting to as well).

[SAN66]

The neighbourhood is chapman mills in barrhaven. The irony is that there's a Bell world right around the corner, like a 5 minute walk away.

As far as I understand it, the only home phone service available to me is Rogers phone over cable, which won't work with DSL.

[JasonM]

They are horrible.

I had the cable service from them, and they oversold the network.

I was buying 8 Mbps, and during the evenings I was getting 0.1 Mbs with extremely high latency.

I gave them a week to fix the issue, their solution was to offer me ADSL, which doesn't work in my area.

Completely useless, no refund for the wasted time.

Switched back to Rogers internet, still cable, same house, same modem, 8Mbps same time of day. Problem solved.

[before2012]

If anyone is silly like me who wants to give this "sick" company a change for dsl, cable and void service, DO SO AT YOUR OWN RISK! From the beginning to the end, this cia, 3web, cybersurf is a true piercing nightmare.
FACT: I did not save any money in the long run.
FACT: I should have been ready for a blackout for days, weeks...
FACT: They go months without charging me specific fees, then suddenly I have deductions without my consent.
FACT:I had a human to speak with only after OVER 45mins till forever hours waiting for customer service. (1 out of a 100 chance I had someone answer my call within 15 mins) good luck....2009 04 07 from the past to the present.
FACT: I dumped CIA and still trying to cancel my account!!
FACT: I cancel and cancel but it seems they never go away... bills and bills! having to deal with them is a piercing nightmare with no hope. No longer being a customer, the reps/operators hang up on me. They did not want to deal with my recurring problems that they had created. (not as if i never got hang up on, even when a was paying customer)
FACT: I had to play by their rules, and their ethics or I would be hung up on constantly. But I found no ethics or rules apply for them.
Fact: I should of searched on the web or checked BBB for others experiences.
Fact:My case of problems were not isolated, as much as they try to convince me I was the only person with phone problems and internet.
Fact: I also recommended some friends to sign up for CIA 39.5 per month, all 3 are bitter with their experiences. (How embarrassing)
FACT: I should have prepared myself with 2 phone lines, as CIA is constantly down or in need of modem rebooting (unplugging modem for at least 10 secs.)


3Web, CIA, cybersurf will make ANY excuse under the sun, for their incompetent and lack of equipment to offer you a reliable service.
I personally feel someone or groups should legally sue this company for their awful ways of business. I feel sorry for the next victims or for the present clients who are stuck. If you feel like me and feel something needs to be done, feel free to contact me at 613-366-4030 and leave a message with your personal experiences, or any ideas to help/inform people avoid the same situations.

[jyeung]

I realize that a lot of people have problems with CIA. I've dealt with them on 2 occasions - now and in the past, and now it's a very good experience. The wait times on the phone now are pretty short.

http://www.speedtest.net/result/468181705.png

Speed tests are fine, and this is with a Slingcatcher eating up bandwidth already.

Not many people write reviews when things are working fine, so this is just my side of the story.

- Jason

[Avatar]

I realize that a lot of people have problems with CIA. I've dealt with them on 2 occasions - now and in the past, and now it's a very good experience. The wait times on the phone now are pretty short.

http://www.speedtest.net/result/468181705.png

Speed tests are fine, and this is with a Slingcatcher eating up bandwidth already.

Not many people write reviews when things are working fine, so this is just my side of the story.

- Jason

I agree not many ppl bother to write good reviews. But I do believe it takes a long time to get in touch with them. About one and a half year ago I was dumping Roger because they introduced the cap and I sent 3WEB an email. Guess what.. the reply came back a month later after I got my DSL.

I'm wondering if they have caps as well.

[silentio]

3web/cybersurf is now owned by a quebec company, they changed ownership a few weeks ago.

As of right now there are no caps, but the old pages from 3web saying download as much as you like are gone. The business internet account they are offering shows a cap of 60gigs. It wont be long before they install caps for residential as well. However, it took close to a year for Rogers to get their cap meters working so who knows.

If history offers any clue, typically a business account would have a higher cap than a residential, and they said a cap of 60 gigs for their commercial account..

[romano]

I've been using 3web Cable in Ottawa for close to 3 years, and 3web DSL for 1 year before that.

In Ottawa, the cable network is superb and SEPERATE from Rogers. Speeds are generally great and downtime (for me) has been close to 0%. The only times it has noticeably been out, the Rogers cable TV has also been down. The most important advantages of 3web over Rogers - No caps, and no torrent throttling. Not bad for $33/month. The no caps could of course change.. but I'm happy downloading 100+ GB/month without issues right now.

The only times I've had issues are when I switched from DSL to cable, or when I moved. But I lay most of the blame on the moving on Rogers, who are the ones who schedule the installations (and try to screw 3web customers). It is true that you could be on hold for over an hour if you have to call in, which sucks... but in 4 years of service, I've called in twice.

FYI my service was in the Carlingwood area and now in Centretown..



99% of the bad reviews for 3web cable come from TORONTO area. In Toronto, 3web uses Rogers' network and/or a subpar network of their own. This is where all the bad reputation came from. Problems with the network = calls to the support line = bogged down support line = long wait times = pissed off people.


I say 3web since I signed up under the 3web name. Whatever they're called now, I guess its CIA..

[BioCore]

Hi,

I used to be with 3Web before using their DSL service and long distance phone plan which I love. I have the 3Mbps service. I also loved the unlimited cap which meant I could download anything unlimited. I then got fed up with the downtimes and turned to Cogeco and got a bundle with phone, TV and internet.

I hate the 10/20GB limit and the service keeps dropping from time to time. I was looking to find someone else but seem to find that 3Web offers the best service right now. I tried going to their old sites to find their plans but they don't seem to work. Anyone know how I can see the speeds and or bandwidth limit, I hope it is still unlimited; as some ppl have been saying here that there is or could be a cap.

[Justice_Chris]

I couldn't sit around without writing my opinion about this company -it is and has been a complete nightmare for me!

I have had issues with them from technical to billing (as in overbilling) to customer service (which is absent). I had to close my credit card because they kept billing me even after I cancelled my services. And now they came back to me saying that I had an overdue balance on the account because they had not cancelled it when requested. And of course, after waiting for hours (I would literally watch a movie and leave my phone on speakerphone being on the "queue" for an attendant) and not getting any response after 3hours on the phone, how can one clarify billing matters, or solve technical issues.

The worst company ever that I have dealt with. Very unprofessional, impolite, and they have no standard of service whatsoever. I would not want to put myself through that nightmare again. I do hope that they go under as they do not deserve to still be in the business.

As I am the type of person who reads other people's reviews in this forum and elsewhere for different purchases, I would want other people to have access to my experience with 3web and weigh their options well. And one more thing, if in the end you do decide to go with them, CHECK YOUR BILL EVERY MONTH AND MAKE SURE THEY ARE NOT OVERBILLING AS IT USED TO HAPPEN OFTEN.

[monkey_bongo]

I've been using 3web Cable in Ottawa for close to 3 years, and 3web DSL for 1 year before that.

In Ottawa, the cable network is superb and SEPERATE from Rogers. Speeds are generally great and downtime (for me) has been close to 0%. The only times it has noticeably been out, the Rogers cable TV has also been down. The most important advantages of 3web over Rogers - No caps, and no torrent throttling. Not bad for $33/month. The no caps could of course change.. but I'm happy downloading 100+ GB/month without issues right now.

The only times I've had issues are when I switched from DSL to cable, or when I moved. But I lay most of the blame on the moving on Rogers, who are the ones who schedule the installations (and try to screw 3web customers). It is true that you could be on hold for over an hour if you have to call in, which sucks... but in 4 years of service, I've called in twice.

FYI my service was in the Carlingwood area and now in Centretown..



99% of the bad reviews for 3web cable come from TORONTO area. In Toronto, 3web uses Rogers' network and/or a subpar network of their own. This is where all the bad reputation came from. Problems with the network = calls to the support line = bogged down support line = long wait times = pissed off people.


I say 3web since I signed up under the 3web name. Whatever they're called now, I guess its CIA..

Thanks I've always though about switching but the bad reviews stopped me. I live in Ottawa as well so I might take the plunge. Rogers is reliable but I'm running into the upper limit of the download cap now that I'm getting more HD content.

Do they have an equivalent plan to the Rogers "extreme" 10mbit connection? If so, what's the price on that?

[240sxer]

Avoid CIA/3web like the swine virus.. CRAPPY service and company.

[gherikill]

I just got CIA with home phone and cable internet for $40/month. Phone and Surfing works great and I can download torrents all day without being throttled.

The only issue I am having is with Xbox live I seem to get disconnected fairly often (once every 6 games online).

Anyone else have this problem and find a solution?

[macedon]

So CIA cable internet is unlimited right now? holly smokes

i heard they have very good service in North York

Can you use your own cable modem or you have to buy it from them, if so how much is it(straight buy or rental)?

thanks,

[silentio]

It may not be unlimited or unthrottled much longer. 3web removed all webpages referring to unlimited bandwidth, and are now capping all business users to 60gigs/month.

New residential users are told of a cap, although it is not yet enforced.

[KAN]

It may not be unlimited or unthrottled much longer. 3web removed all webpages referring to unlimited bandwidth, and are now capping all business users to 60gigs/month.

New residential users are told of a cap, although it is not yet enforced.

They say it is unlimited, then 3 months later slap you with overcharges. In Quebec, they use videotron lines, so their cap (and overcharges is the same as videotron). Only thing is, you know only 3 months AFTER you have used it.

I quit, and am very happy!
NEVER EVER again with this company.

[macedon]

thanks!

[mrbernsca]

I have been with CIA / #web for about 4 years now .... works fine. I agree that the initial setup was a bit long (10 days or so to correct bandwidth issues) but after that I have been getting great speeds for the past 4 years. I like their service. My two cents ...

[infamouskid]

CIA = NO, STOP and DON'T.

you will regret it.

[silentio]

They say it is unlimited, then 3 months later slap you with overcharges. In Quebec, they use videotron lines, so their cap (and overcharges is the same as videotron). Only thing is, you know only 3 months AFTER you have used it.

I quit, and am very happy!
NEVER EVER again with this company.


Did you get a 3web ip at the time, or did you receive a videotron ip as a customer of 3web

[zod]

I used 3 web on the west coast about 4 or 5 years ago.

They advertise unlimited bandwidth, but what happen was they use shaw's lines (the west coast cable company, equiivelant of rogers), so after a few months they called me up and said shaw call them on complained and that I had to cut down on my usuage. So the fact they used shaw's equipment meant they were still subject to shaws rules.

It's hard to get a hold of that company. Sometimes you'd wait on hold for 45 minutes and it'd disconnect and you'd have to start all over again. It was very hard to cancel service.

I suppose once it was up and running (and before the called me to lower bandwidth) it ran well enough. I guess because they rent equipment they may be subject to certain rules from the isp they are renting from.

[infamouskid]

dude truss me one time i was on hold for more then 2 hours. then i was given some automated machine which asked to leave a message. they never called back. after weeks of retying to cancel i finally did but the bastards billed me another month. and get this after i canceled service they kept taking money off my credit card claiming i was making long distance calls when i was no longer their customers. 3 months of fighting after that and i was unable to make a stop payment via the credit card company because i gave them preauthorized consent. in the end to get rid of them i had to cancel my credit card to evade this so called long distance i was using.

NEVER AGAIN.

[silentio]

I've heard that since the new owners took over, customer service has been way better.

[infamouskid]

you heard wrong. my aunt is still fighting them for her money back on money still being taken out of her credit card. new owners cant fix everything overnight.

[student]

I'm with 3web DSL but would be removing my Bell phone soon and it would cost an extra $8/month for dryloop on top of the $30/month. Is there a better dryloop option or is their cable internet not that bad in Toronto. It would cost us $32/month.

[usdm_b18]

***GOLD 10MBPS SPEED TEST***
My experience with 3web -- after 6 months of excuses, I was still sitting at the following speeds. Canceling was probably the smartest thing I've done all year. Steer clear :mad:
***GOLD 10MBPS SPEED TEST***




Speedtest #1 from - www.speedtest.net
DOWNLOAD RESULTS: 1.24
UPLOAD RESULTS: .31
LOCATION TRIED: Torono

Speedtest #2 from - www.speedtest.net
DOWNLOAD RESULTS: 1.17
UPLOAD RESULTS: .02
LOCATION TRIED: Toronto

Speedtest #3 from - www.speedtest.net
DOWNLOAD RESULTS: 1.8
UPLOAD RESULTS: .14
LOCATION TRIED: Toronto

Speedtest #4 from - www.speedtest.net



DOWNLOAD RESULTS: 1.4
UPLOAD RESULTS: .24
LOCATION TRID: Toronto



--------------



Tracing route to discovery.cia.com [209.197.128.2]
over a maximum of 30 hops:

1 6 ms 9 ms 6 ms 10.110.20.129
2 * * * Request timed out.
3 7 ms 5 ms 5 ms hs.209195070090.cybersurf.com [209.195.70.90]
4 44 ms * 40 ms host89-70.unused.cyberus.ca [209.195.70.89]
5 * * 33 ms border1.tor.cia.com [216.58.0.1]
6 * 36 ms 34 ms te4-5.1217.mpd01.yyz02.atlas.cogentco.com [38.11
7.84.17]
7 * 37 ms 40 ms te3-1.ccr02.yyz02.atlas.cogentco.com [154.54.1.1
38]
8 38 ms * * shaw.yyz02.atlas.cogentco.com [154.54.14.26]
9 * 45 ms * rc1sh-ge5-0-0.mt.shawcable.net [66.163.66.69]
10 * 64 ms 66 ms rc1sc-pos9-0.wp.shawcable.net [66.163.76.222]
11 * 54 ms 67 ms rc1nr-tge0-15-2-0.wp.shawcable.net [66.163.73.14
2]
12 106 ms 103 ms 104 ms rc1so-pos14-0-0.cg.shawcable.net [66.163.77.157]

13 * * 119 ms ra2so-tge2-1.cg.shawcable.net [66.163.71.98]
14 113 ms * 109 ms h206-174-203-90.bigpipeinc.com [206.174.203.90]

15 * 104 ms 110 ms discovery.cia.com [209.197.128.2]

Trace complete.

[infamouskid]

***GOLD 10MBPS SPEED TEST***
My experience with 3web -- after 6 months of excuses, I was still sitting at the following speeds. Canceling was probably the smartest thing I've done all year. Steer clear :mad:
***GOLD 10MBPS SPEED TEST***




Speedtest #1 from - www.speedtest.net
DOWNLOAD RESULTS: 1.24
UPLOAD RESULTS: .31
LOCATION TRIED: Torono

Speedtest #2 from - www.speedtest.net
DOWNLOAD RESULTS: 1.17
UPLOAD RESULTS: .02
LOCATION TRIED: Toronto

Speedtest #3 from - www.speedtest.net
DOWNLOAD RESULTS: 1.8
UPLOAD RESULTS: .14
LOCATION TRIED: Toronto

Speedtest #4 from - www.speedtest.net



DOWNLOAD RESULTS: 1.4
UPLOAD RESULTS: .24
LOCATION TRID: Toronto



--------------



Tracing route to discovery.cia.com [209.197.128.2]
over a maximum of 30 hops:

1 6 ms 9 ms 6 ms 10.110.20.129
2 * * * Request timed out.
3 7 ms 5 ms 5 ms hs.209195070090.cybersurf.com [209.195.70.90]
4 44 ms * 40 ms host89-70.unused.cyberus.ca [209.195.70.89]
5 * * 33 ms border1.tor.cia.com [216.58.0.1]
6 * 36 ms 34 ms te4-5.1217.mpd01.yyz02.atlas.cogentco.com [38.11
7.84.17]
7 * 37 ms 40 ms te3-1.ccr02.yyz02.atlas.cogentco.com [154.54.1.1
38]
8 38 ms * * shaw.yyz02.atlas.cogentco.com [154.54.14.26]
9 * 45 ms * rc1sh-ge5-0-0.mt.shawcable.net [66.163.66.69]
10 * 64 ms 66 ms rc1sc-pos9-0.wp.shawcable.net [66.163.76.222]
11 * 54 ms 67 ms rc1nr-tge0-15-2-0.wp.shawcable.net [66.163.73.14
2]
12 106 ms 103 ms 104 ms rc1so-pos14-0-0.cg.shawcable.net [66.163.77.157]

13 * * 119 ms ra2so-tge2-1.cg.shawcable.net [66.163.71.98]
14 113 ms * 109 ms h206-174-203-90.bigpipeinc.com [206.174.203.90]

15 * 104 ms 110 ms discovery.cia.com [209.197.128.2]

Trace complete.

bbwwwwahhahahah no wonder. they using crap peering. its all cogent. i'm willing to bet they use some funky router of theirs too.

[flowman]

Had 3web cable silver for 6 mths(1meg), and then switched to gold cable. Supposed to get 7meg download with gold. Company is OK, customer service has gotten better recently than it used to be. Problem is that the only time I could get close to 7meg was on off peak times. Evenings and weekends caused speed to go down to 1 meg. Sometimes even slower. The silver service was OK most of the time.

[kendrew]

I've been using for about a year now. Switched after Rogers implemented their cap system.

No caps and no throttles as of yet. Speeds are fast, though there were a few times before when I would lose my internet, but I found out it wasn't 3webs fault. Rogers was disconnecting my line (physically, I live in an apartment, they screwed around with the wires apparently), they fixed it and now there is no problem whatsoever.

Their customer service actually knows about computers... at least the customer service at around 9pm.

[jyeung]

Their customer service has improved significantly, I dare say my recent experiences with them have been way better than those with Rogers.

Speeds are fast - getting 9.7-9.8Mbps download speeds all the time. I think the stuff that people are throwing around right now is just due to their bad reputation. I've yet to have a major problem with CIA.

- Jason

[usdm_b18]

Just another update -- thanks 3web for the blazing fast "Gold" service.

http://www.speedtest.net/result/519069023.png (Down 1.36mbs Up .5)
http://www.speedtest.net/result/519069989.png (Down 1.22mbs Up .5)
http://www.speedtest.net/result/519071713.png (Down 1.04mbs Up .5)

Tracing route to www.l.google.com [74.125.47.105]
over a maximum of 30 hops:

Tracing route to www.l.google.com [74.125.47.105]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 180 ms 129 ms 129 ms 10.110.20.129
3 * * * Request timed out.
4 8 ms 8 ms 7 ms hs.209195070090.cybersurf.com [209.195.70.90]
5 43 ms 44 ms 44 ms host89-70.unused.cyberus.ca [209.195.70.89]
6 44 ms 42 ms * border2.tor.cia.com [216.58.0.2]
7 43 ms 43 ms 41 ms border4.tor.cia.com [216.58.0.4]
8 42 ms 44 ms 43 ms 198.32.245.6
9 45 ms 43 ms 44 ms 216.239.47.114
10 45 ms 44 ms 47 ms 66.249.94.79
11 59 ms 60 ms 60 ms 72.14.236.21
12 77 ms 78 ms 76 ms 72.14.239.90
13 77 ms * 78 ms 209.85.254.243
14 93 ms 86 ms 77 ms 209.85.253.157
15 78 ms 74 ms 76 ms yw-in-f105.google.com [74.125.47.105]

Trace complete.
:evil:

[jyeung]

Tracing route to www.l.google.com [74.125.47.105]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 180 ms 129 ms 129 ms 10.110.20.129

:evil:

Your latency to Rogers' equipment is extremely high. It might not be CIA/3Web's issue, rather an issue with Rogers congestion or cable wiring. Best to request a technician visit.

- Jason

[deppiz]

Just another update -- thanks 3web for the blazing fast "Gold" service.

http://www.speedtest.net/result/519069023.png (Down 1.36mbs Up .5)
http://www.speedtest.net/result/519069989.png (Down 1.22mbs Up .5)
http://www.speedtest.net/result/519071713.png (Down 1.04mbs Up .5)

Tracing route to www.l.google.com [74.125.47.105]
over a maximum of 30 hops:

Tracing route to www.l.google.com [74.125.47.105]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 180 ms 129 ms 129 ms 10.110.20.129
3 * * * Request timed out.
4 8 ms 8 ms 7 ms hs.209195070090.cybersurf.com [209.195.70.90]
5 43 ms 44 ms 44 ms host89-70.unused.cyberus.ca [209.195.70.89]
6 44 ms 42 ms * border2.tor.cia.com [216.58.0.2]
7 43 ms 43 ms 41 ms border4.tor.cia.com [216.58.0.4]
8 42 ms 44 ms 43 ms 198.32.245.6
9 45 ms 43 ms 44 ms 216.239.47.114
10 45 ms 44 ms 47 ms 66.249.94.79
11 59 ms 60 ms 60 ms 72.14.236.21
12 77 ms 78 ms 76 ms 72.14.239.90
13 77 ms * 78 ms 209.85.254.243
14 93 ms 86 ms 77 ms 209.85.253.157
15 78 ms 74 ms 76 ms yw-in-f105.google.com [74.125.47.105]

Trace complete.
:evil:

Are you using Cable or DSL?

[lebanesekid]

HORRIBLE COMPANY!

Anytime you call them about a problem, they blame it on rogers, and once even blamed it on me.

I had their service for 4 months after I found out that the problem they were looking at (my 1mbps speeds after 8 pm) and were trying to fix was a problem that most of their customers were having.

Swtiched back to rogers. May be expensive but theyre CS cannot be beat.

[bakerwil]

If anyone is silly like me who wants to give this "sick" company a change for dsl, cable and void service, DO SO AT YOUR OWN RISK! From the beginning to the end, this cia, 3web, cybersurf is a true piercing nightmare.
FACT: I did not save any money in the long run.
FACT: I should have been ready for a blackout for days, weeks...
FACT: They go months without charging me specific fees, then suddenly I have deductions without my consent.
FACT:I had a human to speak with only after OVER 45mins till forever hours waiting for customer service. (1 out of a 100 chance I had someone answer my call within 15 mins) good luck....2009 04 07 from the past to the present.
FACT: I dumped CIA and still trying to cancel my account!!
FACT: I cancel and cancel but it seems they never go away... bills and bills! having to deal with them is a piercing nightmare with no hope. No longer being a customer, the reps/operators hang up on me. They did not want to deal with my recurring problems that they had created. (not as if i never got hang up on, even when a was paying customer)
FACT: I had to play by their rules, and their ethics or I would be hung up on constantly. But I found no ethics or rules apply for them.
Fact: I should of searched on the web or checked BBB for others experiences.
Fact:My case of problems were not isolated, as much as they try to convince me I was the only person with phone problems and internet.
Fact: I also recommended some friends to sign up for CIA 39.5 per month, all 3 are bitter with their experiences. (How embarrassing)
FACT: I should have prepared myself with 2 phone lines, as CIA is constantly down or in need of modem rebooting (unplugging modem for at least 10 secs.)


3Web, CIA, cybersurf will make ANY excuse under the sun, for their incompetent and lack of equipment to offer you a reliable service.
I personally feel someone or groups should legally sue this company for their awful ways of business. I feel sorry for the next victims or for the present clients who are stuck. If you feel like me and feel something needs to be done, feel free to contact me at 613-366-4030 and leave a message with your personal experiences, or any ideas to help/inform people avoid the same situations.

Yes, I had a few problems with CIA at the beginning, but I have had absolutely perfect DSL / Phone service for over 6 months - not 1 second of downtime. You sound like you may not be technically able to configure the hardware. This I can see being frusterating as you may have to call their 1st level help desk a bunch of times so they can teach you how to configure basic DSL hardware. There service is up and running, so it must be you.
39.95 for DSL and Home Phone still cannot be beat as far as I know. I have never received any other charges - only super reasonable (3 cents a minute) long distance charges and as expected. We are on the same billing system, so
I think you were getting charged right, buddy. I have many friends using CIA without a problem. I suggest you learn how to use the hardware before you jump in - if you had fun with CIA, you will like Rogers or Bell (or anyone else).
I think a Bell Land line would be best for you.

[student]

If you switch over to CIA Digital phone and internet service would you be able to keep your old Bell phone number? Is there any complications or extra charges if you take Dsl since dry loop is needed.

[jyeung]

If you switch over to CIA Digital phone and internet service would you be able to keep your old Bell phone number? Is there any complications or extra charges if you take Dsl since dry loop is needed.

I think it's another $8 for dry loop. Yes, you can port your number to their digital phone service.

- Jason

[hackex]

if you sign up for digital home phone line service do you get to choose between dsl/cable or do they make you take dsl?

[radeonboy]

I've finally decided to cancel all my 3web services (DSL + long distance). I couldnt reach those fools for 2 days...

Anyway just to inform you of how shoddy they really are...Its not even the end of November yet and when I said that I wanted to cancel my DSL + LD immediately, the rep says that he can only disconnect my DSL by the end of December. WTF! Basically they milk one extra month of charges off you. :mad:

Long distance he says he can't disconnect. He said that I have to call Bell and get their LD service and it'll remove 3Web LD from my line.

I have to send back the modem to their Thunderbay location out of my pocket. I read horror stories where ppl's modem were sent back but 3web supposedly never got them and then proceeded to charge them to buy the modem.

UGGHHHH why do they make things so difficult. :mad::mad::mad:

At the end of December, they better not be charging me extra. I'm gonna change my CC # to protect myself.

I'm glad I am stopping all 3web services and I hope it goes smoothly. I will never ever use Cybersurf again.