[Issue Resolved] Stay away from SONAGGI COMPUTERS

[matdwyer]

THIS ISSUE HAS BEEN RESOLVED.

After seeing this thread and after a couple emails, Sonnagi Computers (the downtown branch) has exchanged my surf model for the non-surf model, and I paid the difference ($30). I feel that this is a good compromise, and at least it lets me use my eeepc when I need it and put this issue behind both of us.

As per an email I sent to the downtown owner, I will cease all negative talk about them.

I'm going to change the colour of my posts in this thread to be low contrast to the forum, so if you really want to read it you can figure out how.

If anyone has any questions you can pm me.


STAY AWAY!

Here is a little prelude to the story...

There are two models of the eee pc 701 4gb (asus)

Surf Model - retails for 349, doesn't have a webcam, doesn't have a carrying case, has a smaller battery, and most don't have access to the ram.

Regular Model - retails for 399, has all the above features.

Read up more on this here: http://wiki.eeeuser.com/eee_pc_701

Anyway,

I came across sonaggi computers through pricecanada.com...

I get to the page and read this:

Asus EEE PC Notebook, Intel Mobile Processor, 7" WVGA Wide/Matted 800x480 Display, Intel Mobile Chipset, 512MB DDR2 Memory, Intel UMA Graphic Card, Built-in 4GB S.S.D Storage (Solid-State Disk), Hi-Definition Audio, Onboard 10/100 LAN Port, Linux Preloaded (Microsoft Windows XP Compatible) // 90OA06A40101111U105Q

I scroll down and read this:

Media & Entertainment
¡E Enjoy music and videos with extensive support for a wide range of digital multimedia.
¡E Log on to Skype or other network, and you can connect with friends anywhere, anytime.
¡E Clear up wire clutter with the built-in card reader, camera, speakers, and microphone.

At this point I'm sure it is the non-surf model, as it doesn't say surf in the title, and it says it comes with a built in camera.

I call them up, and ask their stock. None available. I order a (specifically) WHITE NON-SURF 4GB EEE PC. It will be there next day, and I can go pick it up.

They phone me the next day as I'm getting ready to go get it, and say that it wont be there. I send them an email expressing that I wasn't happy, and they give me $10 off.

I go in today, and the guy is dealing with a customer trying to return a hard drive, which they were screwing him over on. *This should have been a sign*

Anyway I the guy breaks away quickly while the customer was talking to head office, and I say I'm here to pick up the eee pc. He tries to sell it to me without the additional $10 discount. Nu-uh.

He then charges me 2% extra for using my mastercard. I object, he says its their policy and that I have to. I say what ever (8$) but make sure that he writes down "Credit Card Payment" beside the 7.39 charged separately (labeled ext.). MasterCard will enjoy this.

I then leave, go home, and as I get home I open the lid of the box, and see that it is the surf model! What the hell! So I immediately check everything I had seen before on the website, confirmed it (and screen capped it so they can't screw me), and gave them a call to get the right unit.

The guy has NO idea what I'm talking about. I explain the two models. He points out that at the very bottom of the page it says "camera: n/a". Therefore I should have disregarded the previous statement saying "camera built in" and the omission of the actual NAME of the model (surf).

He says he'll call head office. I say I want to return it or get the right one.

He calls back and tells me its my fault that I got that model, and its their policy to only accept it back with a 15% restock fee ($50+ in this case).

Anyway, I'm steaming now. If I put "double patty burger" on my advertising, and then only put one burger in it, I'm sure as hell going to be giving out a refund or adding that extra patty.

These guys have pissed me off now, and as an avid rfd'er, I plan to take that $50 extra charge that they want and make sure they loose 10x that in potential customers. I'm not above making a version of paypalsucks.com for gta computer stores!!!!!!!!!!!! :evil: :twisted:

Basically, they falsely advertised on their page and screwed me over (with the omission of the model name, implying that it is the regular model, and by saying there is a camera in it) Additonally, almost everywhere I've checked has the non-surf model at 399, which is what they had as their "regular price, sale price 379" This further confuses the customer.

ADDITIONALLY, MasterCard actually deactivated my credit card for FRAUD PROTECTION immediately after I made this transaction. I have a good credit score, make thousands of dollars of electronic purchases a year (locally and online), and have never had any incidents before at all.... this leads me to believe that the store has had previous fraudulent activities and MasterCard considers transactions there a risk.

So Beware before going to Sonaggi! They have many locations, but this was the bloor & st. george location.

If you have any ideas of what I can do, please let me know!
Here is what I've done so far:
1) Documented everything in preparation of a charge back
2) I'll be pricematching them with the numerous other stores selling this regular price at 349
3) I'll be contacting mastercard about the additional charges to hopefully have their merchant account under review (or canceled)
4) I'll be emailing them a link of everything I'm doing so they are fully aware of all the bad press they are receiving. Hell, I'll email consumerist, cbc, the toronto star lady, blogto, hell george bush is getting cc'ed on this email...

If there are others with similar situations let me know and I'll set up a site (not joking).

Hell, if a computer store thats on rfd wants to take my unit as a return (it is unopened) and then give me a non-surf model, I will sit outside their location and hand out 500 fliers promoting your company (to EVERY person that walks in/out of their store ... (I'll stay on the sidewalk to keep it legal!)


edit: here is the link to the website: http://sonaggi.com/productDetail.php?pid=734200032169&isid=6172 (they may and SHOULD change it, but if they do I'll put up screen caps)

[ak-47]

edit: here is the link to the website: http://sonaggi.com/productDetail.php?pid=734200032169&isid=6172 (they may and SHOULD change it, but if they do I'll put up screen caps)

the "Manufacturer Number" provided from their website, "90OA06A40101111U105Q" is clearly the Surf model if you googled it

although it is very misleading they didn't state that it's the Surf model and the wrong description (camera)

[matdwyer]

the "Manufacturer Number" provided from their website, "90OA06A40101111U105Q" is clearly the Surf model if you googled it

although it is very misleading they didn't state that it's the Surf model and the wrong description (camera)

Yeah, never thought to google the model number (although, really, should a consumer have to?)

I'm an idiot for not being 200% sure, but I think they are "enough" wrong here to take it back for free!!!!

[matdwyer]

http://sonaggi.com/productDetail.php?pid=734200032169&isid=6172

The website has been updated... the camera comment is off, the model now says surf in it.

Here are the screen shots as of 5pm May 8th:

http://madwebcanada.com/sonaggi1.jpg
http://madwebcanada.com/sonaggi2.jpg

Its good that they did this, that way no other customers will be tricked.

[henryh]

Maybe you should give the issuing bank of your MasterCard a call and ask how a charge-back in this situation (false advertising) would be handled, and then take that info back to Sonaggi.

[GVRtrader]

Looks to me like they copied and pasted the wrong description of the EPC.

From a legal stand point, there's really nothing you can do because odds are they protected their asses by saying somewhere that the reserve the right to change blah blah and and products might not be exactly as shown blah blah (and all that other crap). So you can't do anything from that standpoint.

You can try a charge back based on the fact you did not get exactly what you thought you bought. There's nothing they can do about this but take back your ePC. The fact they had a manufacturer number does not protect them from this because the odds of someone matching up manufacturer number are pretty much 0. Since your CC company flagged the company, there's a good chance they will side with you.

Also you can ruin their rep more by emailing various media outlets and hope one of them have no other interesting news and decide to report this (since its pretty minor, it wouldn't be a priority item). The odds of any media outlet caring is pretty slim tho.

[woof]

And, uh, during any conversation with Mastercard don't forget to raise the issue of that 2% credit card surcharge they hit you with - assuming of course that there was nothing on their web page about the prices listed being cash discounted numbers.

[matdwyer]

Thanks for everyones input.

I've talked to MBNA today and they confirmed with me that I have a case to chargeback both the computer and the extra fee. I am fully prepared to do all of this.

Its also important to note that when I phoned to order I specifically noted that I was ordering a "non-surf" model. This was confirmed to me as well after the employee read the model description.

I've written a nice little (actually) long email that I'm sending off right now.

Hello,

As I'm sure you are aware, I am not pleased with my purchase today.

It is still sitting in the box it came in.

I would like to return this model for a) the model originally described and ordered or b) a full cash refund.

I understand that your policy is to charge 15% restocking fee. This is not a normal situation as your company is at the very least PARTIALLY at fault, and therefore this fee should be waived.

Primarily for the following reasons:
- The website omitted the word surf, which is the name of the model (i.e. lack of the word surf indicates that it is NOT a surf model)
- Clearly stated that there was a camera built in (indicating a non-surf model)
- When I called to order, I specifically told the person on the phone that I did not want a surf model. He acknowledged this and confirmed this to me.

The surf model is far less superior than the non surf model. A smaller battery, lack of carrying case, lack of access to the RAM, and lack of the webcam are all essential to the operation of this laptops portability. Nearly every one of your competitors is selling the surf model at 349, and the non-surf at 399. Feel free to confirm this at:
CanadaComputers.com
NCIX.com
A-Power.com
or Anitec.ca

At the very least I require a price match to these prices. I have zero intentions of keeping this model, and want either a cash refund, or the proper model. I will pay 389 for the correct model from your store.

I commend you on removing the information from your website. Luckily I have made screen captures of all the required information.

There is a couple options here:
1) You can refund me in full, and I we both walk away from this situation. I will cease any communication that could potentially tarnish your name.
2) You exchange my model for the appropriate model. I will likewise cease any negative communication.
3) You charge me 15% restocking fee.
4) You don't accept return.

For option 3 and 4, here is what will happen:
- I will consistently give negative referrals of your store to virtually everyone I know. You probably already know the power of person to person marketing.
- I will initiate the chargeback process with MasterCard. I have all the information I need, and have already confirmed with this with a representative.
- I will also report the fact that you charged me an extra fee for using my MasterCard (Your "cash discount excuse" will not work because it is labeled as a separate item on the receipt (labeled ext.), which I had your employee personally write on the receipt that it was for "Credit Card Payment" (Moneris will eat that up wont they? The fact that you clearly are violating their merchant agreement?)
- Various emails will be sent, including but not limited to: The BBB, various consumer protection and complaints agencies on a municipal, provincial, federal level, ASUS, Moneris, Consumerist.com, The Toronto Star, The Toronto Sun, CBC Marketplace, etc.

I'm sure you get the point that I'm not playing around. I am not necessarily doing this for the money, but rather for the principal. There is zero doubt in my mind that a chargeback will occur eventually, so either way I'm getting my money back. We can both save time and effort by fixing this now.

Prove that the customer is "always right". I'm sure that the 15% (about $50) you will charge me to restock the item will be NOTHING compared to the loss of potential sales, the headaches, the work hours, etc. that will occur.

Please respond to me immediately with your decision. If you do decide to take the unit and refund me in full, I am able to come on Saturday (preferably) or any time next week.



Wish me luck, from a business point of view this is a no brainier to refund me. We'll see.

[peroxide8888]

Good luck and I hope you get your refund; but it should be on your MC, not in cash (just to nitpick your latest communiqué).

[matdwyer]

Good luck and I hope you get your refund; but it should be on your MC, not in cash (just to nitpick your latest communiqué).

Ha, thanks, that is true :lol:
I'm hoping to take care of this tomorrow, so we'll see. I'm assuming this company hates me now anyway... wont be doing any price matching there in the future... lol

[hazman]

They sold you the wrong product and you should not be responsible for any charges incurred.

Honestly, go to the police station (at Yonge and College, or University and Dundas, not sure which covers there) and express concern about credit card fraud and that you are out money due to unethical and potentially illegal activities.

If they get a call from the police, then it is a very different situation.

Also keep on with the credit card company, their priority is you as a customer and let them know that this is fraud and you want to have a full refund.

As for disclaimers on their website, who cares.
You purchased an item and they did not give you what you paid for, instead they swapped it for something cheaper.

Go in there everyday and ask for the manager, go in during their busiest time and be very loud about your displeasure surrounding them switching the item you purchased and then not providing a full refund as a result of their actions.

Then go back the next day and do it again, if they say they are going to call the police, give them the number and encourage it!!!

[ferkel]

Great letter!

[Rx-87]

thx OP good to know.

Wow i've never even seen this store before. St. George and Bloor? LOL I get off there almost everyday and I've never seen this place..

[mjl_toronto]

I dealt with this store on a few occasions (Yonge/Church, close to Finch) location and I have never had a good experience with them. I purchased a hard drive and memory from them which both failed. I also took in a 1 year old computer for a simple diagnostic to see what was wrong and ended up with a dead motherboard, processor and power supply.

Good luck with your fight against them.

[Rx-87]

interesting that they have so many stores but from people and reviews it seems to be really bad in service

[woof]

Honestly, go to the police station (at Yonge and College, or University and Dundas, not sure which covers there) and express concern about credit card fraud and that you are out money due to unethical and potentially illegal activities.

Really stupid suggestion. If anything, this is a civil court matter not a criminal case. The police won't waste any time on it - they don't even have the resources to go after the many true scam artists who take the money and run.

[hazman]

Really stupid suggestion. If anything, this is a civil court matter not a criminal case. The police won't waste any time on it - they don't even have the resources to go after the many true scam artists who take the money and run.

So someone who sells you something and then gives you something is isn't a scam artist?

[matdwyer]

Tentative Agreement Pending!

[neondawg]

from this stand point you have all the control here. they sold you the wrong item and even had it described wrong in the ad. so it's on them to make it right or offer you a refund in full (no restocking fee or penalty) and that includes that 2% BS for using a CC.

it used to be the customer was always right .... wow have things gone the way of the ghetto. it's such a let down that stores like this operate and get away with scamming. i guess they never think about the outcome ... scam a customer for a few dollars now and then lose 10X the amount later from bad word of mouth.

wish there was a way to force places like this out of business when they pull stunts like this. it should be on the honor system .. you do a customer wrong once and then we watch you like a dog, you do it again and your permit to sell retail is pulled and all your personal info is posted so you don't open another shop. plus they should also be fined and all CC and debit companies should pull their services. but we all know that would never happen cause that cuts in on their profits.

good luck on this and hope it works out. i have personally learned that in places like this you really should open up things and double check specs and hardware in front of the salesperson just so you don't get stuck in a situation like this.

did you also consider contacting asus directly and explaining your situation and possibly seeing if they would just swap it out for the one you wanted. if the company really values your business and support they would do that ... they already got their payment for it from the shop you bought it from and they would also contact that shop to let them know they don't appreciate having their product used in a bad business transaction.

[opilion]

To be fair, I have dealt with Sonaggi on several occasions for both personal and business purchases, and have had nothing but positive experiences. I frequently recommend them to friends and colleagues.

Which store were you dealing with? I have only dealt with the Burlington location, where the manager has always been quite reasonable and accomodating. I have exchanged and returned items there without issue.

Please do not condemn the whole chain based on your bad experience at one of their retail locations. You might consider updating the title of your post to refer to the location that gave you trouble, rather than Sonaggi in general.

op

[matdwyer]

To be fair, I have dealt with Sonaggi on several occasions for both personal and business purchases, and have had nothing but positive experiences. I frequently recommend them to friends and colleagues.

Which store were you dealing with? I have only dealt with the Burlington location, where the manager has always been quite reasonable and accomodating. I have exchanged and returned items there without issue.

Please do not condemn the whole chain based on your bad experience at one of their retail locations. You might consider updating the title of your post to refer to the location that gave you trouble, rather than Sonaggi in general.

op

opilion,

This was the downtown location. I did put the GTA icon in here, and put the location in the post (I think).

Regardless this was an issue where they called head office and head office sided with them (from my understanding).

As far as I know we are working things out tomorrow, so I will post tomorrow if everything goes smoothly (which I think it will).

[opilion]

Frankly, the damage is done. Unless you ask the moderators to delete it, this thread will remain on the forums and continue to hurt their reputation long after your issue is resolved.

I'm not saying that you are wrong - just that there are other Sonaggi locations with respectable management who are not at fault here. Why should their business suffer as a result.

op

[matdwyer]

Frankly, the damage is done. Unless you ask the moderators to delete it, this thread will remain on the forums and continue to hurt their reputation long after your issue is resolved.

I'm not saying that you are wrong - just that there are other Sonaggi locations with respectable management who are not at fault here. Why should their business suffer as a result.

op

Pending the deal tomorrow, I will gladly edit my post above to reflect how they fixed my situation.

Until then unfortunately I have to use this as my bargaining tool... if head office steps in to prevent anymore negative feedback, then good, we will both be happy (i'm assuming this is what happened... they did email me in reference to this thread so they do know that it is here)

I'm just a consumer trying not to get screwed, my apologies for any collateral damages here!

[peroxide8888]

Frankly, the damage is done. Unless you ask the moderators to delete it, this thread will remain on the forums and continue to hurt their reputation long after your issue is resolved.

I'm not saying that you are wrong - just that there are other Sonaggi locations with respectable management who are not at fault here. Why should their business suffer as a result.

opProvide good service in all locations, and the entire business will not suffer as a whole. There's an old adage... "It only takes one bad apple to spoil the whole barrel".

It's how consumerism works; if a csr treats me well, I'll tell two or three people. If I get poor service, I'll tell everyone to avoid the company at all cost. How many times have you seen "Don't shop at Future Shop, they suck!"?

One bad review isn't going to kill this company; but it certainly serves warning to anyone considering a purchase there. Take all reviews into account, and make your choices wisely; that's being a smart consumer.

[opilion]

It's how consumerism works; if a csr treats me well, I'll tell two or three people. If I get poor service, I'll tell everyone to avoid the company at all cost. How many times a have you seen "Don't shop at Future Shop, they suck!"?


Sadly, there is some truth to that. The problem is that disgruntled customers are much more likely to leave reviews than happy customers. For every upset customer with an axe to grind, there may be 100 happy customers who simply expect smooth transactions and take it for granted. If you simply "Take all reviews into account", you may be reading only bad reviews.

From my personal experience, I would sooner shop at Sonaggi than any of the other computer stores in Burlington - and I think I've tried them all. Their prices are usually pretty good and their customer service has been excellent. I can't speak for the other locations.

I personally think that "Don't walk... RUN AWAY from Sonaggi Computers!!!!" is a little over-the-top.

op

[Happy13178]

interesting that they have so many stores but from people and reviews it seems to be really bad in service

***coughcoughMDGcoughcough***

[matdwyer]

I agree that it is over the top, but at the time I was pushed back against the wall and being told that they couldn't help me. Sometimes putting pressure on them is the only way.

After this incident that will certainly be out of my sig... And I have already agreed to cease all negative communication about the company the second the right model touches my hand (later today if on schedule!)

I'm really glad that you have such good experiences with the burlington store, I wish I could have said the same! :lol:

Sadly, there is some truth to that. The problem is that disgruntled customers are much more likely to leave reviews than happy customers. For every upset customer with an axe to grind, there may be 100 happy customers who simply expect smooth transactions and take it for granted. If you simply "Take all reviews into account", you may be reading only bad reviews.

From my personal experience, I would sooner shop at Sonaggi than any of the other computer stores in Burlington - and I think I've tried them all. Their prices are usually pretty good and their customer service has been excellent. I can't speak for the other locations.

I personally think that "Don't walk... RUN AWAY from Sonaggi Computers!!!!" is a little over-the-top.

op

[MonsterSound]

Given that their Head Office has said You have to eat the 15% dispite your clarity and their mistaken advert, I'd say your compaint about Sonaggi as a whole, and not just that store, is justified. Good luck.

[Rubedizzle]

Sadly, there is some truth to that. The problem is that disgruntled customers are much more likely to leave reviews than happy customers. For every upset customer with an axe to grind, there may be 100 happy customers who simply expect smooth transactions and take it for granted. If you simply "Take all reviews into account", you may be reading only bad reviews.

From my personal experience, I would sooner shop at Sonaggi than any of the other computer stores in Burlington - and I think I've tried them all. Their prices are usually pretty good and their customer service has been excellent. I can't speak for the other locations.

I personally think that "Don't walk... RUN AWAY from Sonaggi Computers!!!!" is a little over-the-top.

op

Just because you have had good experiences doesn't change the fact the op is getting screwed around with. I am also glad that the Burlington store does not suffer from these issues, but the downtown locations seem to. I believe the op has done the correct thing in posting this way. Good luck!

[skyline518]

Even if its resolved, who would want to shop there after incident like this? Do I need to keep track of every steps of the purchasing process in order to MAKE them do the right thing ?
Not saying this wont happen anywhere else, but Sonaggi is definitely out of the list

[matdwyer]

I have the new eee pc in my hands now, therefore I have changed the text colour of my previous posts to white. If you want to read it you should know how to.

I'm just glad to be done with this situation and the right product in hand!

Thanks a ton to everyone who helped out, and who looked, as the 1000+ views on here certainly helped to prove my point (and this thread was monitored by them).

Thanks again to everyone.

[mjl_toronto]

I'm glad it's been resolved.

Just googled Sonaggi and this thread is the 4th link. Guess the damage has already been done. I won't ever go there again.

[Femalepicasso]

I dealt with this store on a few occasions (Yonge/Church, close to Finch) location and I have never had a good experience with them. I purchased a hard drive and memory from them which both failed. I also took in a 1 year old computer for a simple diagnostic to see what was wrong and ended up with a dead motherboard, processor and power supply.

Good luck with your fight against them.

These ppl are insane. They use the excuse that ppl want cheaper prices and so they do short cuts as "favours" for them, which is bs. My dad was jipped outta a few hundred dollars - firstly he was charged over 2000 bux for a simple PC set. Mine that i bought when i was off to U of T a few years back was only 1399 and it came with everything and a nice kick ass harddrive (at the time). My dad tells me not to worry, but then i finally hook up his computer to the Net last week and what? His Operating System (Windows Xp Pro) is FAKE?!?!!? WHAT THE HELl?!!?! I call them up, and the guy starts getting angry at me demanding why i'm calling on behalf of my dad when i wasnt' the one who bought it, and why am i calling more than 2 years after the fact. Why? coz my dad never used the computer for anything other than for word processing and prior to last week, never had it hooked up with the Net. So while i was trying to do the usual Windows updates, i got the little message telling me i have Counterfeit software. The guy tells me i would have to find my invoice, get my dad to make the complaint, and bring in the PC and that WE would have to pay the difference. WHAT?!!?!?!?

[Femalepicasso]

To be fair, I have dealt with Sonaggi on several occasions for both personal and business purchases, and have had nothing but positive experiences. I frequently recommend them to friends and colleagues.

Which store were you dealing with? I have only dealt with the Burlington location, where the manager has always been quite reasonable and accomodating. I have exchanged and returned items there without issue.

Please do not condemn the whole chain based on your bad experience at one of their retail locations. You might consider updating the title of your post to refer to the location that gave you trouble, rather than Sonaggi in general.

op


No, as a whole the entire SONAGGI COMPUTERS chain is a scam and practices unethical business practices. My dad unwittingly bought a computer a year ago from the Burlington location because they were Korean (You know, Koreans stick together etc bleh bleh). They asked him whether he was going to use the Internet at all, and he said no (since he's not computer literate and afraid of even moving a mouse). last week when i finally hooked it up to the computer, i found out the WindowsXP Pro is COUNTERFEIT. I called them pissed, etc and demanded what the hell they were doing uploading a fake operating system onto his computer (which they also overcharged him for - $2200 for a basic PC!! - and the guy got mad at ME demanding why I was the one calling and not my dad, and why I hadn't called a year earlier - WHY?! Because my dad hadn't hooked up to the Net prior to this and had he not STILL, he nor I wouldn't have had a clue that the OS was fake and we still wouldn't have understood why some programs werent running properly (all becuase of the fake XP!). The guy refuses to refund or even upload the REAL GENUINE Windows onto it without us paying EXTRA for it. WHAT THE HELL?!?! Mike, although your problem might've been solved, my experience with these ppl tell me that they're wholly dishonest and a complete scam of a corporation into pocketing money while selling ppl fake and malfunctioning computers and accessories and then charging ppl for a restocking fee for a problem that could have easily been avoided had they given ppl good quality GENUINE merchandise. AVOID THIS STORE AT ALL COSTS>

[matdwyer]

Thats a pretty sketchy thing to do if it happened, I doubt that there is anything you can do now, as it is so long after. I heard that microsoft had given legitimate companies to people that got scammed before. Maybe try that avenue!

[hazman]

His Operating System (Windows Xp Pro) is FAKE?!?!!? WHAT THE HELl?!!?! I call them up, and the guy starts getting angry at me demanding why i'm calling on behalf of my dad when i wasnt' the one who bought it, and why am i calling more than 2 years after the fact. Why? coz my dad never used the computer for anything other than for word processing and prior to last week, never had it hooked up with the Net. So while i was trying to do the usual Windows updates, i got the little message telling me i have Counterfeit software. The guy tells me i would have to find my invoice, get my dad to make the complaint, and bring in the PC and that WE would have to pay the difference. WHAT?!!?!?!?

Take the receipt and send the information to Microsoft, or the Canadian Alliance Against Software Theft
http://www.caast.org/

Microsoft
1-800 RU-LEGIT

If you are that ticked off (I know I would be) I would explain the situation and provide them with an itemized receipt to allow for them to pursue the matter.

If you were to take it back to them, my guess is that they would apply the WGA fix and charge you for it.

C

[help_questions]

This is a good thread to read.

I am glad that everything worked for the OP, and also b/c SONAGGI COMPUTERS is now on my radar as a company to avoid. It seems that the situation was only resolved b/c of the attention that OP caused, not b/c SONAGGI COMPUTERS felt it was the right thing to do. therefore, this company, SONAGGI COMPUTERS, is crap. I will ensure none of my family and friends ever shop at SONAGGI COMPUTERS, all b/c the OP had the sense to share his experience.

[help_questions]

These ppl are insane. They use the excuse that ppl want cheaper prices and so they do short cuts as "favours" for them, which is bs. My dad was jipped outta a few hundred dollars - firstly he was charged over 2000 bux for a simple PC set. Mine that i bought when i was off to U of T a few years back was only 1399 and it came with everything and a nice kick ass harddrive (at the time). My dad tells me not to worry, but then i finally hook up his computer to the Net last week and what? His Operating System (Windows Xp Pro) is FAKE?!?!!? WHAT THE HELl?!!?! I call them up, and the guy starts getting angry at me demanding why i'm calling on behalf of my dad when i wasnt' the one who bought it, and why am i calling more than 2 years after the fact. Why? coz my dad never used the computer for anything other than for word processing and prior to last week, never had it hooked up with the Net. So while i was trying to do the usual Windows updates, i got the little message telling me i have Counterfeit software. The guy tells me i would have to find my invoice, get my dad to make the complaint, and bring in the PC and that WE would have to pay the difference. WHAT?!!?!?!?

This is horrible. Complain to Microsoft. I am sure they will do something about it. I wouldn't be surprised if you get a new legit key, and a partial refund for the cost of the computer. Don't allow them an opportunity to fix this. Get them in trouble with MS. They deserve it !

Start a new thread that tracks your complaint to MS, and keep us posted on what MS does about this.

[Femalepicasso]

Take the receipt and send the information to Microsoft, or the Canadian Alliance Against Software Theft
http://www.caast.org/

Microsoft
1-800 RU-LEGIT

If you are that ticked off (I know I would be) I would explain the situation and provide them with an itemized receipt to allow for them to pursue the matter.

If you were to take it back to them, my guess is that they would apply the WGA fix and charge you for it.

C

the thing is that my dad no longer has a copy. Also, it pisses me off bc i feel like my dad just gave up on the whole issue as an "o well" thing. I'm determined to do something about it. They tell me i need a copy of the invoice, bs, i know they keep copies on their database. Augh, i'm going to try calling microsoft and using your suggestions, let's hope I can somehow get help for this...the Windows XP OS costs upwards of $275 :mad:

[akbar_k]

This thread's title should be changed, I have shopped at the Yonge & Finch (Church) location many times and they do good returns and refunds. Sure they speak with Korean accents, but they're decent, and local.

This thread is ridiculous, change the title so people from Google etc don't think these guys are criminals.

[mjl_toronto]

This thread's title should be changed, I have shopped at the Yonge & Finch (Church) location many times and they do good returns and refunds. Sure they speak with Korean accents, but they're decent, and local.

This thread is ridiculous, change the title so people from Google etc don't think these guys are criminals.

Why are you so offended? And what does speaking with a Korean accent (or any other language) have to do with this?

There are clearly a lot of people dissatisfied with Sonaggi and have expressed their opinions in this thread. The thread does state the issue was resolved but that doesn't change the OP's advice to everyone to stay away.

As a consumer, wouldn't you like to know of any issues others have dealt with before doing business with any company?

[akbar_k]

Why are you so offended? And what does speaking with a Korean accent (or any other language) have to do with this?

There are clearly a lot of people dissatisfied with Sonaggi and have expressed their opinions in this thread. The thread does state the issue was resolved but that doesn't change the OP's advice to everyone to stay away.

As a consumer, wouldn't you like to know of any issues others have dealt with before doing business with any company?

Why am I so offended? Because a lot of crappy places like CanadaComputers (worst customer service ever) don't get this flack, and Sonaggi is better, smaller, and do price-matching as well. They're easy-going in general with straight-up returns.

What does speaking with a thick Korean accent, or any other thick accent have to do with anything? It makes communication harder. To me, it's no big deal, but it definitely makes a difference to some people.

The thread title should be changed to: 'Somewhat dissatisfied with Sonaggi, and other experiences', not OH GOD STAY AWAY!!!111

It shows up in google results, so it matters. I would hate to see this store close down and another crappy PCV or CC open up.

[mjl_toronto]

Why am I so offended? Because a lot of crappy places like CanadaComputers (worst customer service ever) don't get this flack, and Sonaggi is better, smaller, and do price-matching as well. They're easy-going in general with straight-up returns.

So you get offended every time someone posts negative feedback on the internet about a company you had good experience with? Or only when it applies to Sonaggi?

What does speaking with a thick Korean accent, or any other thick accent have to do with anything? It makes communication harder. To me, it's no big deal, but it definitely makes a difference to some people.

I don't recall anyone ever blaming a thick Korean accent for poor communication. The OP didn't blame their accents for his poor experience. Why do you have to bring this up? It's irrelevant.

The thread title should be changed to: 'Somewhat dissatisfied with Sonaggi, and other experiences', not OH GOD STAY AWAY!!!111

It shows up in google results, so it matters. I would hate to see this store close down and another crappy PCV or CC open up.

No need to exaggerate the thread title. If you really do think this thread and/or thread title is offensive then just report it. I personally don't care and was only curious as to what motivated you to be so offended.

[help_questions]

Why am I so offended? Because a lot of crappy places like CanadaComputers (worst customer service ever) don't get this flack, and Sonaggi is better, smaller, and do price-matching as well. They're easy-going in general with straight-up returns.

What does speaking with a thick Korean accent, or any other thick accent have to do with anything? It makes communication harder. To me, it's no big deal, but it definitely makes a difference to some people.

The thread title should be changed to: 'Somewhat dissatisfied with Sonaggi, and other experiences', not OH GOD STAY AWAY!!!111

It shows up in google results, so it matters. I would hate to see this store close down and another crappy PCV or CC open up.

Here's a bump to get this thread back at the top....gotta keep RFDers informed.

For the record, I've only had one issue at CC where they told me i couldn't return cables even though there was a sign that said I could...other than that one time, no issues with CC (in richmondhill)

[help_questions]

still on the first page of Sonaggi Computers google results....number 7

[matdwyer]

wow missed this thread for a while.

Anyway, I used this thread as a bargaining chip to help ensure that I got the proper product.

I still haven't been back, nor do I plan too.
I'll keep the title the same, as I think that had they been accommodating to me at my first request (less than an hour after I purchased it) then this wouldn't be an issue at all.

And maybe consumers that get screwed by other companies should speak up! This thread on google is a testament to that!

[help_questions]

i was really disturbed about the post that said that these crooks sold computers w/o a legit copy of windows. they should be reported, then shutdown.

until then, keep the posts coming, so that we all can be informed about the shady practices of this place.

[Femalepicasso]

Why am I so offended? Because a lot of crappy places like CanadaComputers (worst customer service ever) don't get this flack, and Sonaggi is better, smaller, and do price-matching as well. They're easy-going in general with straight-up returns.

What does speaking with a thick Korean accent, or any other thick accent have to do with anything? It makes communication harder. To me, it's no big deal, but it definitely makes a difference to some people.

The thread title should be changed to: 'Somewhat dissatisfied with Sonaggi, and other experiences', not OH GOD STAY AWAY!!!111

It shows up in google results, so it matters. I would hate to see this store close down and another crappy PCV or CC open up.

Dude, i AM Korean...so don't accuse me of being prejudiced against 'Korean accents' lol. I called both the Burlington location (that my parents bought the crap computer from) and the Toronto (Yonge/Finch) location and got NOT help. Both locations told me i was crazy and that i should be 'thankful for the cheap price i got it for'...total bs coz my parents paid like 4times what they could've used for a good laptop. They refused to provide us with a legit copy of Microsoft Xp.. so in the end i had to go to UofT and get a copy. Ur safer going if u know your computer stuff - my cousin bought one but she knew what type of harddrive, computer processor, etc she wanted...so if u show u know ur stuff, it's not likely they'll (or any other merchant) will scam u hehe. Good luck

[cheepino]

OHH MY LORD! :evil:

NEVER SHOPPING THERE AGAIN!