Need help and I am so mad - Rogers wireless penalty fee

[Wantoknow]

My wireless contract was ended late April 2008, so I called in March letting them know I will use other wireless vendor (Telus) once my contract was finished. And also I told them I would port my rogers cell number to this other vendor company.

But on April 14 when I got my April bill I found they still charged me till May, after calling CS they said my March calling did not count as cancellation, so according to billing cycle time it was charged till May. So they said I can port the number to Telus and I would not be charged penatly fee as I would be still charged till May 14 and I agreed. The same day I called again to reconfirm I would not charged the penalty fee, then I talked to Telus to port my cell number from Rogers to Telus.

But now in May I saw my bill they charged my $100 penalty fee for early termination, and of course this time Rogers CS totally denied what happened at that time, talking in another direction. I asked CS to pull out phone recording and they would not. CS looked at comments on April 14 , saying there did have record saying I ported number to telus but there had no recording showing penalty fee would be waived...etc.

Pls let me know where I can dispute this charge and I am so upset.:mad: :mad: :mad: :mad: :mad:

[Wantoknow]

Anybody had simliar situation? >:( >:( >:( >:(

[haites]

I have no useful information, but what you say reaffirms my firm belief Rogers is an absolute crap company to deal with.

I deal with them on a regular basis, porting home phone numbers from them to another company. They are the *ONLY* company that regularly dicks around with customers saying they didn't get their numbers ported out to us. Instead, insisting on billing customer's as long as they can.
Even in the face of a Product Order Number, which is irrefutable proof of a port, they will still flat out deny they lost the phone number.

Even speaking with them on behalf of a friend was ********. The CSRs couldn't even recite what payments had been made on a home phone account. And that was before being transferred three times, one of them claiming "computer difficulties".

Moral of the story? Don't deal with Rogers and you won't have problems.

[TCWeasel]

This sounds like something Bell would do.

Still. I'd choose Roger over Bell any day. Mind you, I no longer have a cell phone. Just never used it enough. It was with Rogers and I didn't have any problems when I canceled the service.

[drunkgoat]

I've had rogers home phone since they bought out sprint, and had sprint for years and years before that.

But according to Rogers, they have no record of me and I am a new customer as of 5 months ago ??

their systems seem very unintegrated, someone needs SAP their asses.

[Wantoknow]

Thanks for your reply, but somebody can help me point out where I can file a dispute or get rid of the incorrect penalty fee on me?

Help~~:cry: :cry: :cry:

[watodo]

when you were talking to the CSR, did you ask to talk to their supervisor?
Try that...and if that still doesn't work....call the head office....i dunno...

i think that's really all you can do..

[neondawg]

why not just pull out your paperwork from when you first got on the plan and see what it says. if they are over billing you then you would have a way to fight it ....

another thing, never call and tell rogers what you are planning on doing. they will do anything they can to make it hard for you to go with another provider, even when it comes to porting your number over.

[Wantoknow]

They are not overbilling me, I was just trying to stick to last minute of contract, so even after I ported my cellphone to Telus I am willing to pay rogers still till the end of contract. The thing is I called them asking whether it is good to port my cellnumber to Telus before my contract is ended and they told I can and I will not be charged penalty fee, so I followed.

Now, they charged me and denied what I was told at that time. Why CS can manuplate people so easily. So what should I do now?:mad: :mad:

why not just pull out your paperwork from when you first got on the plan and see what it says. if they are over billing you then you would have a way to fight it ....

another thing, never call and tell rogers what you are planning on doing. they will do anything they can to make it hard for you to go with another provider, even when it comes to porting your number over.

[watodo]

can you port back the number to rogers...wait till end of contract..then port the number to telus?..basically...un-cancel the contract...

[Wantoknow]

My contract ending date was the end of April '08.

can you port back the number to rogers...wait till end of contract..then port the number to telus?..basically...un-cancel the contract...

[nano]

call and ask to speak with someone in the office of the president...

[Wantoknow]

Really? Via the regular 1-888 number?

call and ask to speak with someone in the office of the president...

[YYZ Pebbles]

Request to talk to the supervisor instead of the CSR, supervisors can settled things that CSR are not authorized - i.e. waive your panelty

Good luck!!

[nano]

Really? Via the regular 1-888 number?
call using the regular rogers number talk to someone in sales and ask for office of the pres