The Canadian Tire won't honour The Scanning Code of Practice (SCOP) Thread

[NG]

Some out there may remember my "The Canadian Tire won't honour their return policy thread".

It looks like I've got a sisiter thread for it based on what just happened to me about 30 minutes ago.

Here's the e-mail I just sent tothe Ottawa branch of the Retail Council of Canada:

I have a scanning code of practice complaint. I purchased an item that
was tagged on shelf at clearance for $15 clearance from $60 regular.
When it scanned up at the higher price I mentioned it to the cashier
and she called over a Manager on Duty.

He and I walked over to the shelf and he concurred that it was the
correct tag for the item and said it would indeed be $15. When I
referred him to the Scanning Code of Practice clause that there should
be $10 reduced from the price he then said, again, that it would be
$15.

I asked him if Canadian Tire still participated in SCOP and he said
"C'mon; you're already getting it for $15" in an albeit friendly but
firm fashion. It was at this point I decided not to push the issue,
purchase it at the $15 price and pursue the issue with SCOP directly.

This brings me to you. Do I contact you to process the issue since
SCOP is supported by you or do I go directly to the Competition Bureau
because it's endorsed by them?

Please advise me how to proceed.

Yours Truly


Anybody else have stories involving CT and SCOP?

[lil_c09]

Canadian Tire is not required to follow the scop, it's their choice as to if they do or not, I think most if not all stores that do follow it, you will be able to see that they do by the sticker either on the entrence, or near the cashier.

[NG]

Canadian Tire is not required to follow the scop, it's their choice as to if they do or not,

According to the Retail Council of Canada (http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/scanner_accuracy02_eng.asp) The Canadian Tire Corporation Ltd. is a "Signatory to Scanner Accuracy" so I'd assume they're required to follow it since they've signed onto it.

I have successfully used SCOP albeit with a different MoD at that same location.

[zoro69]

Competition bureau will have nothing to do with it. Retail council will contact their contact at CT head office. Phoning the 1-8oo "SCOP line" (just a voice mail) has been hit or miss in the past (often miss). I've got good response emailing the guy at retail council who looks after it.

[NG]

Competition bureau will have nothing to do with it. Retail council will contact their contact at CT head office. Phoning the 1-8oo "SCOP line" (just a voice mail) has been hit or miss in the past (often miss). I've got good response emailing the guy at retail council who looks after it.

Thank for the FYI! I've neve been refused the SCOP before so I wasn't entirely sue how to proceed.

I prefer to use e-mail since my home phone is a PAYG and I like the e-paper trail of e-mail however it's disappointing to hear that the 800 number has been hit or miss.

The person I contacted at the Council has the e-mail suffix kfurlong - is this the same person you're referring to? The head office in the GTA didn't have a contact e-mail so I just defaulted to using the Ottawa branch contact since it was the closest with an e-mail address listed.

[yhap2003]

It was at this point I decided not to push the issue,
purchase it at the $15 price and pursue the issue with SCOP directly.

I would say stop right there and forget about that $10.

Like the guy said

I asked him if Canadian Tire still participated in SCOP and he said
"C'mon; you're already getting it for $15" in an albeit friendly but
firm fashion.

Why be greedy? Yes I do understand that every penny is a saving.

If you continue to pursue this matter, you're just giving yourself a bad image/reputation.

I'm pretty sure if that item price wasn't as low as it is, the manger would do the SCOP.

[zoro69]

No, I've exchanged emails a few times with the Vice President, National Affairs for the retail council tin toronto.

[NG]

Why be greedy? Yes I do understand that every penny is a saving.

If you continue to pursue this matter, you're just giving yourself a bad image/reputation.

I'm pretty sure if that item price wasn't as low as it is, the manger would do the SCOP.

The imression would be is that I'm a very cheap man. Which, to be frank, is true.

Besides SCOP was created as a result of stores no longer putting a price sticker on every item as an assurance that the customer would still continue to have an equal level of protection.

In short one must always hold the capitalists to account.

[jerryhung]

Personally I wouldn't bother pursuing, my time is worth more than $10 and the emotional stress :)

I got an Swifter Wet Jet for $19.99 from CT and there were 3 shelf tags under the same thing - 2 $19.99, 1 $23.99

I went to cashier asked how much it is, she scanned it, $23.99
called someone to check it, confirmed it's $19.99, I'm happy enough, then realized maybe CT participated in SCOP, and indeed see the SCOP sign on the exit door. But didn't bother

[Hunter316]

I would say stop right there and forget about that $10.

Like the guy said



Why be greedy? Yes I do understand that every penny is a saving.

If you continue to pursue this matter, you're just giving yourself a bad image/reputation.

I'm pretty sure if that item price wasn't as low as it is, the manger would do the SCOP.

I would not agree with the comment that the OP was giving himself a bad image or reputation by asking for something that the store was supposed to give him anyway. If an item is reg $40 and is tagged as onsale in the store for $30 but a flyer shows the same item onsale for $20 and there is no retraction printed then is it wrong to ask the store to honor the $20 price? That seems to be all the OP is asking.

[jerryhung]

I would not agree with the comment that the OP was giving himself a bad image or reputation by asking for something that the store was supposed to give him anyway. If an item is reg $40 and is tagged as onsale in the store for $30 but a flyer shows the same item onsale for $20 and there is no retraction printed then is it wrong to ask the store to honor the $20 price? That seems to be all the OP is asking.

I think OP meant he wants $20 - $10 (from SCOP), not just $20

[deep]

I'm with the OP on this one. Why bother even creating the SCOP or joining it if you don't plan on following it? Sure, it might seem "greedy" as a customer, but if a company is going to create the great policy to assure customers of their desire to do right by them, then why not follow through?

If this had happened at Walmart you wouldn't have even had to ask - they seem to be very well trained these days on SCOP.

[Bookpreviews]

I would say stop right there and forget about that $10.

Like the guy said



Why be greedy? Yes I do understand that every penny is a saving.

If you continue to pursue this matter, you're just giving yourself a bad image/reputation.

I'm pretty sure if that item price wasn't as low as it is, the manger would do the SCOP.

Well,
the point is not the cost of the item.
So what if his item is $15, $5 or even $2.
Too bad you don't seem to get that:lol:

The store signed up to participate in the policy and program so therefore he is supposed to get the $10 off or if it was less than $10 it would be free.

I had a grocery store last year refuse me a SCOP on some crackers saying the 2 boxes were the same.
They were not the same, but did not want to argue with the cashier and sent the store info to the SCOP hotline and was mailed back a $5 store certificate.

You should be getting the money back by gift certificate once you reach the right people!

[Bleys007]

If you continue to pursue this matter, you're just giving yourself a bad image/reputation.

I'm pretty sure if that item price wasn't as low as it is, the manger would do the SCOP.

I find this hilarious. You look like a greedy bastard to who? Canadian Tire, the company who reshelves opened products and sells them as new? You're worried how you look to the manager of the store?

I would push this as far as it can go. Corporations bleed enough money from customers through a lack of customer service as it is. If they make a mistake, they should pay for it.

[Cheap Cat]

I would say stop right there and forget about that $10.

Like the guy said

Why be greedy? Yes I do understand that every penny is a saving.

If you continue to pursue this matter, you're just giving yourself a bad image/reputation.

I'm pretty sure if that item price wasn't as low as it is, the manger would do the SCOP.

The price being so low has nothing to do with SCOP. SCOP was put in place so that customers would have confidence that the products they were purchasing scanned at the correct price. Companies agreed to become signatories of the policy. By failing to abide by a policy that the company agreed to, they are ruining their reputation, not the OP. The OP is asking the company to follow the policy that they agreed to follow. It is not about being greedy. How would you feel if you purchased something and wanted to return it and the company decided not to follow its stated return policy. This is the same thing. He is asking the company to follow a policy that it agreed to follow. A policy, that was put in place for the protection of customers. Way to go OP. Don't back down. Perhaps if Canadian Tire gets caught with more of these then they will pay more attention to ensuring that proper prices are in their computers.

[Cheap Cat]

If this had happened at Walmart you wouldn't have even had to ask - they seem to be very well trained these days on SCOP.

Wow, since when? I have never had a cashier at Walmart know anything about SCOP. I have invoked SCOP numerous times at Walmart. It usually takes at least 20 min. to do a SCOP, by the time they get a supervisor who fights you on it to finally agree. By then, I have educated everyone in the line about SCOP. The only time I didn't have much of a problem at Walmart was in the Electronics dept. The cashier looked at me like I was crazy, as they usually do, but she called to a manager who happened to be walking by, and the manager said right away, yes you have to give her $10 off. Given my experiences at Walmart, I don't think they train their cashiers to do anything other than ring in products. They want their staff as igorant as possible. Cashiers aren't even allowed to keep register tapes at their register to replace them when they run out.

[neondawg]

this is getting a little out of hand here ..... if he was getting it as an already low low price compared to the actual original selling price it would seem petty or lame to push the SCOP issue.

he could have easily taken the price off the shelf and walked away saying "oops" and then you would have been stuck paying the price that came up on the cash register or walking away with nothing.

if i was the manager in this case i would also give you the option ... either take the $15 price on the shelf or take the $10 SCOP discount .... your pick and then leave it at that.

this is way sometimes you encounter lousy managers in stores where people take advantage of a situation and then milk it, leaving others to suffer the outcome.

cool your jets or as russell peters says "somebody gonna get a hurt"... hahahha

[Tekkan]

this is getting a little out of hand here ..... if he was getting it as an already low low price compared to the actual original selling price it would seem petty or lame to push the SCOP issue.

So basically you let people take advantage of you. Awesome. Way to live your life.


he could have easily taken the price off the shelf and walked away saying "oops" and then you would have been stuck paying the price that came up on the cash register or walking away with nothing.


Umm. No, he couldn't have.


if i was the manager in this case i would also give you the option ... either take the $15 price on the shelf or take the $10 SCOP discount .... your pick and then leave it at that.


What? So if you were the manager you would say, "you have two choices: Pay $15 or pay $5 your choice."

LOL.


this is way sometimes you encounter lousy managers in stores where people take advantage of a situation and then milk it, leaving others to suffer the outcome.


If they claim to follow SCOP. They should follow SCOP. The op wasn't taking advantage. It is their fault for not updating the registers. What if a customer didn't realize the item was on sale and paid full price? Should we let that go too.

[crazdefool]

the stores are franchises and the owners do what ever they feel like.

[grappos13]

i just went to get a sale item and it came up as 89.99 when it was 49.99.. took 10 min just for them to get it to 49.99.. i didnt ask about SCOP cuz i think the cashier wasnt the brightest person.. is it possible for me to go back with my receipt and try to get the 10 dollars?

[zoro69]

i just went to get a sale item and it came up as 89.99 when it was 49.99.. took 10 min just for them to get it to 49.99.. i didnt ask about SCOP cuz i think the cashier wasnt the brightest person.. is it possible for me to go back with my receipt and try to get the 10 dollars?

YES. Stores who have signed the code have agreed to the policy, you aren't supposed to even have to ask, just point out the error and they must automatically take the $10 off (hardly ever happens). Call the 1-800 number and leave a message for the retail council.

[selpats]

In short one must always hold the capitalists to account.

LOL! :cheesygri

So you must have a big fight on your hands then...seeing as how you are up against Western society and all...

[orij1nal]

It has nothing to do with being greedy but to make sure a company that signed on with SCOP should comply with it's rules. While I have to agree that the point of this is the principle of what happened, you have to ask yourself if fighting for the extra $10 is all that worth your trouble...

I mean, just seeing this thread made me chuckle because you paid for the product regardless that they wouldn't honor the SCOP and then opened a claim? You shouldn't have bought the item and file a complaint afterwards.

Besides, I don't get why some people still purchase things from some places who clearly are disrespecting the knowledge of their customers. There's always another place who carries these products. And if you insist on buying it from that same place anyways, you're just as guilty since you continue to give them business for insulting you.

[JaneSmith]

Well of course he still bought the item...it was 75% off! I think the OP handled this situation perfectly. He wouldn't have gotten anywhere at store level, so he took it the next step and wrote a good email to the appropriate people.
There is NO point in a store being part of the SCOP if they don't follow it, and stores like that need to be complained about.
Also, a clearance or sale item that doesn't scan properly is even MORE reason to demand the SCOP than a regular priced item. The OP only purchased the item in the first place because it was on sale..what if he wasn't paying attention at the check-out, absent mindedly handed over his credit card, and didn't realize until he got home that he was charged $60? Then would it be ok to complain??? He would have had to make a trip back to the store just to get the appropriate refund. The store wouldn't have had any sympathy for him in that situation, so why have any sympathy for the store when he caught them before that could happen?


It has nothing to do with being greedy but to make sure a company that signed on with SCOP should comply with it's rules. While I have to agree that the point of this is the principle of what happened, you have to ask yourself if fighting for the extra $10 is all that worth your trouble...

I mean, just seeing this thread made me chuckle because you paid for the product regardless that they wouldn't honor the SCOP and then opened a claim? You shouldn't have bought the item and file a complaint afterwards.

Besides, I don't get why some people still purchase things from some places who clearly are disrespecting the knowledge of their customers. There's always another place who carries these products. And if you insist on buying it from that same place anyways, you're just as guilty since you continue to give them business for insulting you.