Hippak
May 1st, 2008, 01:11 PM
Hi Everyone,
I decided to post this now as I’m sure a ton of you are thinking of ordering flowers for mother’s day
I ordered a bouquet of flowers for my fiancée February 13th 2008 from flowers canada ( flowerscanada.com ). They were delivered the next day as expected. Upon inspection, it looked like the flowers had been left overnight in a truck and were frozen, most of the petals on the roses had fallen off, basically it looked awful.
I contacted flowers Canada and they seemed very reasonable about the whole situation. They asked me to send in pictures and said that I should expect a full refund within the next 2-3 business days. I send the pictures in about 5 minutes after speaking to them.
2 weeks went by and I never received an email. I called again and they said they were having trouble with emails and asked for me to send in the pictures and assured me that I’d receive a refund.
2 weeks later, no refund, I called and left a message. A few days later no call back. For the next 2 weeks I called and left a message every few days, no reps were ever available for me to speak to.
Now 13 weeks later, I’m on hold with a rep, she is extremely rude and has left me on hold for at least 25 minutes stating that she will “look into the situation”
I know some people may have had positive experiences with these guys, I sure didn’t. They are the worst company I’ve ever dealt with. If you’re thinking of ordering from them, do yourself (and your loved one) a favour, spend the extra 10-20 dollars and go through a local flower shop!
I decided to post this now as I’m sure a ton of you are thinking of ordering flowers for mother’s day
I ordered a bouquet of flowers for my fiancée February 13th 2008 from flowers canada ( flowerscanada.com ). They were delivered the next day as expected. Upon inspection, it looked like the flowers had been left overnight in a truck and were frozen, most of the petals on the roses had fallen off, basically it looked awful.
I contacted flowers Canada and they seemed very reasonable about the whole situation. They asked me to send in pictures and said that I should expect a full refund within the next 2-3 business days. I send the pictures in about 5 minutes after speaking to them.
2 weeks went by and I never received an email. I called again and they said they were having trouble with emails and asked for me to send in the pictures and assured me that I’d receive a refund.
2 weeks later, no refund, I called and left a message. A few days later no call back. For the next 2 weeks I called and left a message every few days, no reps were ever available for me to speak to.
Now 13 weeks later, I’m on hold with a rep, she is extremely rude and has left me on hold for at least 25 minutes stating that she will “look into the situation”
I know some people may have had positive experiences with these guys, I sure didn’t. They are the worst company I’ve ever dealt with. If you’re thinking of ordering from them, do yourself (and your loved one) a favour, spend the extra 10-20 dollars and go through a local flower shop!