CJJ25
Mar 15th, 2008, 03:09 PM
i've been shopping via ebay for a year now. i have finally bet hit with the dreaded canadian custom. what should I do?
ok i know a few of you would say, go pay for it. but true to RFD spirit, what are some of my options to have them waive the fee??
so i've done some research and found the following, which do you guys suggest is better? (i have dealt with UPS in the past and have successfully gotten refunds after paying for the fee first)
What if you question the amount you owe?
If you do not agree with the amount of duties and taxes shown on Form E14, you can ask for either a reassessment, which is a review of the amount charged before you pay it, or an adjustment, which is a review conducted after you pay.
Asking for a reassessment before you pay
If you want us to review the amount of duties and taxes charged, ask Canada Post to return the item to us. The Canada Post representative will ask you for your telephone number so that we can reach you. Canada Post will return your mail item to us and give you a copy of Form E14.
Once the CBSA receives the item, we will contact you to discuss your request. If we find that duties and taxes still apply, we will complete a replacement Form E14 and attach it to the mail item. Canada Post will then redeliver the mail item to you and collect the amount you owe.
If we find that no duties and taxes apply, we will cancel the original Form E14 and return the mail item to Canada Post for delivery to you. You will not have to pay any duties, taxes or handling fee.
Asking for an adjustment after you pay
If you want us to review the amount of duties and taxes assessed after you have paid them, complete Form B2G, CBSA Informal Adjustment Request. This form is also printed as part of Form E14 on the back of the top copy. Send the completed form and supporting documents to the nearest CBSA refund centre listed on the form. Supporting documents include invoices that show the correct value or other material that describes the product. This information will help us determine the actual value of the goods or the duty rate that applies. We will review your request and issue a refund, if appropriate, usually within 10 days.
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How do you return goods to the sender?
If you want to return goods to the sender before you pay the duties and taxes, advise Canada Post upon delivery. Canada Post will require your signature to verify your request and will notify the CBSA that the item has been returned to the sender.
If you want to return goods to the sender after you have paid the duties and taxes, you can ask us for a refund by completing Form B2G which is printed on the back of the top copy of Form E14. You will need to attach proof, such as a credit note from the sender or a bill of lading, to show that you exported the goods from Canada. Send the completed form to the nearest CBSA refund centre listed on the form. The CBSA will process your claim and refund any duties and taxes you paid.
We cannot refund the $5 handling fee if you return the goods. The CBSA can only refund the $5 fee if we find you paid duties and taxes in error when you imported the goods.
ok i know a few of you would say, go pay for it. but true to RFD spirit, what are some of my options to have them waive the fee??
so i've done some research and found the following, which do you guys suggest is better? (i have dealt with UPS in the past and have successfully gotten refunds after paying for the fee first)
What if you question the amount you owe?
If you do not agree with the amount of duties and taxes shown on Form E14, you can ask for either a reassessment, which is a review of the amount charged before you pay it, or an adjustment, which is a review conducted after you pay.
Asking for a reassessment before you pay
If you want us to review the amount of duties and taxes charged, ask Canada Post to return the item to us. The Canada Post representative will ask you for your telephone number so that we can reach you. Canada Post will return your mail item to us and give you a copy of Form E14.
Once the CBSA receives the item, we will contact you to discuss your request. If we find that duties and taxes still apply, we will complete a replacement Form E14 and attach it to the mail item. Canada Post will then redeliver the mail item to you and collect the amount you owe.
If we find that no duties and taxes apply, we will cancel the original Form E14 and return the mail item to Canada Post for delivery to you. You will not have to pay any duties, taxes or handling fee.
Asking for an adjustment after you pay
If you want us to review the amount of duties and taxes assessed after you have paid them, complete Form B2G, CBSA Informal Adjustment Request. This form is also printed as part of Form E14 on the back of the top copy. Send the completed form and supporting documents to the nearest CBSA refund centre listed on the form. Supporting documents include invoices that show the correct value or other material that describes the product. This information will help us determine the actual value of the goods or the duty rate that applies. We will review your request and issue a refund, if appropriate, usually within 10 days.
Return to Top of Page
How do you return goods to the sender?
If you want to return goods to the sender before you pay the duties and taxes, advise Canada Post upon delivery. Canada Post will require your signature to verify your request and will notify the CBSA that the item has been returned to the sender.
If you want to return goods to the sender after you have paid the duties and taxes, you can ask us for a refund by completing Form B2G which is printed on the back of the top copy of Form E14. You will need to attach proof, such as a credit note from the sender or a bill of lading, to show that you exported the goods from Canada. Send the completed form to the nearest CBSA refund centre listed on the form. The CBSA will process your claim and refund any duties and taxes you paid.
We cannot refund the $5 handling fee if you return the goods. The CBSA can only refund the $5 fee if we find you paid duties and taxes in error when you imported the goods.