Bell Expressvu HD RETENTION - FREE PVR (1 Year) FREE HD RECEIVER (2 years)

[beripari]

My one year contract is ended. I call Bell these two days a few times trying to get back my current discount - 40% off programming and free HD-PVR.

All CS can only give me 40% off. They decline to give me free HD-PVR which costs $20.

I am not sure if I should buy the boxes. Anyone know if there is discount for the box? If I buy the box, can I keep my current one? I don't want to mail the current box back and get a new one as I have programs recorded in the PVR.

I am also considering switching to Telus or Shaw. But Telus now gives $15 credit for the HD-PVR rental credit if I sign up 3 years contract. I don't think it is a good deal

Have not checked what Shaw can offer now.

I hate to call the CS again and again!!!!

The Source currently has all PVR's on sale - its not only for "new" customers! There's an instant in-store rebate for ANYone - not much but its cheaper than renting & you'll own it outright - "new" customers also get programming credits when they hook up their services with Bell. We bought one this week.

CALL them again!! I felt like a part-time Expressvu employee over the past two weeks with a total of a dozen calls!! They called my bluff (but we were prepared in case this happened!) & actually CANCELLED all my services at one point then I asked for yet another supervisor who resolved everything. In the end, I got a fabulous deal on both programming AND equipment (2nd PVR) with NO contract. But it was very time-intensive AND frustrating! Every CSR told us something different. No doubt the "fun" will start again once the first bill arrives but I have the Escalation dept supervisor's email & she knows I will use it instead of making yet another dozen phone calls!

[beripari]

So, the installer (really nice guy!) just arrived to upgrade our cable/wiring for HD. Who knew it would be so complicated! We have 4 tvs in the house (2 are run with "splitters") -- before you think "who has 4 tvs, very easy to do in this day/age: kids room, den, living room, kitchen, "office". The current "box" was wired for up to 6 tvs. BUT, HD requires 2 cables & is set up for max 4 tv's - multiple boxes involved?!? PLUS, he needs to completely replace the entire satellite dish in order for HD to work.

We wanted each room's wiring (connection & cabling are already in place) wired for HD in case we move things around in future - he's here now, lets get everything "set up" at minimal cost -- he said a special connection has to be added to each room's cable but still because of the new "setup" will always only be max 4 tvs and splitters no longer work. Plus we can't put the PVR unit where we originally wanted it (cabling issue! from outside; has to go around the entire house) so we're swapping it with the TV that has the regular HD & will need to purchase an external hard drive in order to record.

We hadn't anticipated these types of complications; wasn't mentionted in any of our Bell discusssions but then of course those people aren't techies!

Might have been easier to just switch to Rogers/Shaw! I feel a slew of calls to Bell in my future!

[Inno]

So, the installer (really nice guy!) just arrived to upgrade our cable/wiring for HD. Who knew it would be so complicated! We have 4 tvs in the house (2 are run with "splitters") -- before you think "who has 4 tvs, very easy to do in this day/age: kids room, den, living room, kitchen, "office". The current "box" was wired for up to 6 tvs. BUT, HD requires 2 cables & is set up for max 4 tv's - multiple boxes involved?!? PLUS, he needs to completely replace the entire satellite dish in order for HD to work.

We wanted each room's wiring (connection & cabling are already in place) wired for HD in case we move things around in future - he's here now, lets get everything "set up" at minimal cost -- he said a special connection has to be added to each room's cable but still because of the new "setup" will always only be max 4 tvs and splitters no longer work. Plus we can't put the PVR unit where we originally wanted it (cabling issue! from outside; has to go around the entire house) so we're swapping it with the TV that has the regular HD & will need to purchase an external hard drive in order to record.

We hadn't anticipated these types of complications; wasn't mentionted in any of our Bell discusssions but then of course those people aren't techies!

Might have been easier to just switch to Rogers/Shaw! I feel a slew of calls to Bell in my future!

How much do they charge for all this? Or is it free if you sign up for a multi-year contract?

[andrewlala]

How much do they charge for all this? Or is it free if you sign up for a multi-year contract?

i was told its 3$/month extra on each regular receiver you need for each additional TV.

[beripari]

How much do they charge for all this? Or is it free if you sign up for a multi-year contract?

After MULTIPLE calls & being "cancelled", we bought the HD PVR from them @ 50% off PLUS worked out a deal where we bought the HD receiver from Source & Bell will credit a part of it to our bill so it works out to $99 for the second receiver - we will own both - way cheaper than renting! Installation & "new" required dish all free - we need to pay extra for the cabling for the second receiver & to have all the other room's cabling "HD-ready --- only an additional $50 for all this cause the installer's here. NO CONTRACT and I can't even tell you the FABULOUS deal I negotiated for programming - they asked me to keep it confidential! Let's just say its higher than anything I've seen posted here -- yes, I am a great negotiator - but it was a very frustrating & time-intensive ordeal! Plus, we've been with Bell Expressvu for over 20 yrs which no doubt had a huge impact in what we ended up getting!

BUT, the saga continues! His drill got stuck in the wall - some sort of metal behind it - & it broke. He/hubby had a helluva time getting it out! Fortunatey hubby has a drill so the guy's using that one. PLUS because the dish is at the front of our house & our MAJOR TV is at the back of the house, unsightly cable will be running down the full length of the house which I'm not overly thrilled about. And, 2 cables will also be very visible on the interior wall where they will connect to the equipment. The option is to cut out the drywall, install the "visible" portion of the cables inside then redo the drywall. The sad part is that our house is only 5 years old! Technology has changed so much that the builder didn't account for all of this when the house was being built -- and because everything is "finished", we don't want to be cutting out drywall, etc.

Repeat: it would have been easier & less complicated to go w/Rogers/Shaw!!
Poor guy has been here since 8:30 this morning and will most likely be here another couple of hours! I have no idea how unsightly the "boxes" he needs to install in each room will be.

[kevinlo2]

After MULTIPLE calls & being "cancelled", we bought the HD PVR from them @ 50% off PLUS worked out a deal where we bought the HD receiver from Source & Bell will credit a part of it to our bill so it works out to $99 for the second receiver - we will own both.

How can you get that? Do you know the name of the CSR you talk to?

I call them multiple times, I can only get $100 off to buy the 9241. I tell them I need 9242 and I know they don't have stocks. I ask them I want to keep my current rental one so I can keep my recorded program. They say it is a rental unit and they cannot sell it to me. They need to send me a new one (9241) and I need to return my current rental 9242. What a stupid policy!!!! I hate and don't want to waste time to disconnect old box and reconnect a new box and ship it back.

The Source is selling the 9242 at $50 off. Do you know if I can transfer my recorded programs from the current 9242 to the new 9242 using an external drive. I remember I read that the external drive cannot be recognized by another box and need to reformat it.

[beripari]

Sorry kevinlo2, I am not techy so can't answer your question. BUT, an even stupider policy: when I called to cancel, they told me I was a "3rd party" on the account and hubby would have to call to cancel but I can make any other changes!!?! I blew a fuse! Why after 20 years are you telling me this? Bill comes in BOTH names. Apparently that's how "Bell" set up the account - I don't care, I didn't ask them to do that and this 50's "little woman" needs a man behind her" mentaity is archaic. That was just ONE small example of the major problems I encountered with their CSR's. So, "how" I got what I got was because of the hell I went through with them & I ended up in Escalation dept (had already spoken to "Loyalty" numerous times), AFTER they already cancelled me & I threatened to go to the top executive. I think ours is a "unique" situation that will hopefully never recur for anyone else!

Update: the subcontractor was here for almost 4 hrs. working his butt off to wire our house - we gave him a tip! And hubby (who always has the newest "toys" and hates Rogers/Shaw) remarked "It would have been simpler to switch!" But the boxes are all working great & everyone is enjoying their tv viewing. Just getting geared up for a battle with the next bill arrives!

[beripari]

Just got an email from the Source. BELL 9242 HD PVR RECEIVER - the one that can hook up 2 TV's - is on sale until Oct. 7 (TOMORROW).
$249.99 Net price After $200 in subscriber credits

Regular Price: = $499.99 - immediate instore credit of $50 = $449.99

NEW subscribers get an additional $200 in subscriber credits

WAY CHEAPER THAN RENTING!!

http://www.thesource.ca/estore/product.aspx?ref=1519&language=en-CA&product=1528202

Sale ends October 7, 2009.

[nufan]

Just got an email from the Source. BELL 9242 HD PVR RECEIVER - the one that can hook up 2 TV's - is on sale until Oct. 7 (TOMORROW).
$249.99 Net price After $200 in subscriber credits

Regular Price: = $499.99 - immediate instore credit of $50 = $449.99

NEW subscribers get an additional $200 in subscriber credits

WAY CHEAPER THAN RENTING!!

http://www.thesource.ca/estore/product.aspx?ref=1519&language=en-CA&product=1528202

Sale ends October 7, 2009.

It's been like this at least a few months now. The source has their receivers $50 cheaper than elsewhere. Bell owns the source so they are probably trying to throw some business thier way :)

Both the 6131 and the 9241 are $50 cheaper at the source. I PM'ed them at FS when I got my 6131, though ended up getting it even cheaper when FS had their one day sale of it for $99 (ended up free with my new customer $100 credit)

[Mike53421]

We bought a new TV on Saturday, September 27th, scheduled Bell to come yesterday (Monday, October 5th) and they straight-up no showed our appointment, resulting in my Dad burning a vacation day. They've now told us the earliest they can come is Wednesday.

This is ridiculous and we're seeking realistic compensation, free HD programming and movie channels reasonable? Any assistance would be greatly appreciated, we've been loyal customers for five years without issue until this.

[tomtong]

Hmm... TS is selling 9242 included OTA tuner and output to 2nd TV that 9241 missed.

It's been like this at least a few months now. The source has their receivers $50 cheaper than elsewhere. Bell owns the source so they are probably trying to throw some business thier way :)

Both the 6131 and the 9241 are $50 cheaper at the source. I PM'ed them at FS when I got my 6131, though ended up getting it even cheaper when FS had their one day sale of it for $99 (ended up free with my new customer $100 credit)

Just got an email from the Source. BELL 9242 HD PVR RECEIVER - the one that can hook up 2 TV's - is on sale until Oct. 7 (TOMORROW).
$249.99 Net price After $200 in subscriber credits

Regular Price: = $499.99 - immediate instore credit of $50 = $449.99

NEW subscribers get an additional $200 in subscriber credits

WAY CHEAPER THAN RENTING!!

http://www.thesource.ca/estore/product.aspx?ref=1519&language=en-CA&product=1528202

Sale ends October 7, 2009.

[sc00ter77]

I had the same issues with bell as we were given a years free rental for a 9242 and they wouldn't let us buy it outright and wanted to replace it with a 9241....Luckily the deal on TSCC was perfect and I just replaced the rental one. It's a great price also as brand new models on Ebay are around $600-$700, and Bell will not sell them to you anymore.

[xnaron]

So will thesource.ca sell the 9242 to existing bell customers? Ie: can I walk in the store and pay the $449+GST as an existing customer or is this for new customers only?

[sc00ter77]

I'm not sure...We ordered it on-line and it was delivered to our home and no additional information was needed, and you can just call the bell automated number and add the receiver....However, in the past when I bought a receiver direct from a store the did require account details.

So will thesource.ca sell the 9242 to existing bell customers? Ie: can I walk in the store and pay the $449+GST as an existing customer or is this for new customers only?

[ChzPlz]

Just confirming - the $200 subscriber credit is only available to **NEW** subscribers, right?

Luckily the deal on TSCC was perfect and I just replaced the rental one. It's a great price also as brand new models on Ebay are around $600-$700, and Bell will not sell them to you anymore.

[nufan]

Just confirming - the $200 subscriber credit is only available to **NEW** subscribers, right?
yes

[sc00ter77]

Yes exactly, but even finding the 9242 for $450.00 in my opinion is a great price, especially as they are very hard to find, and have better features than the current PVR's


Just confirming - the $200 subscriber credit is only available to **NEW** subscribers, right?

[beripari]

It's been like this at least a few months now. The source has their receivers $50 cheaper than elsewhere. Bell owns the source so they are probably trying to throw some business thier way :)

Both the 6131 and the 9241 are $50 cheaper at the source. I PM'ed them at FS when I got my 6131, though ended up getting it even cheaper when FS had their one day sale of it for $99 (ended up free with my new customer $100 credit)

REALLY?!?!? I hate Bell, hated them more when I found out the Teacher's Federation is the largest majority owner & now even hate them more!

In hindsight, we should have PM'd the 6163 we bought last week at either BB or FS - could have got BB dollars and "price guarantees" in both cases. Oh well, too late now! We just wanted to get it down & over with after all the frustrations. Wish we'd got the 9142 instead though!

[beripari]

So will thesource.ca sell the 9242 to existing bell customers? Ie: can I walk in the store and pay the $449+GST as an existing customer or is this for new customers only?

Yes, the $50 is instant in-store rebate for both new AND exisitng customers; we didn't need ANY account info whatsoever. The additional $200 savings applies only to NEW customers once they activate with Bell - it's supposed to appear as a credit on their billing.

You better hurry though, sale ends soon! If you can't decide, buy it & return it after you have more time to think about it; that way you won't lose out.

[Tiberius]

I have always been a cable customer but I'm moving and looking at Bell... how exactly does it work? How many TVs (tuners?) does a dish support? What costs are associated with increasing the number of TVs/tuners in your home?

They key consideration is to understand when additional dishes, and/or additional costs come in to play.

Thanks for answering this newb question... if anyone knows a good forum with the general "how Bell satellite TV" works, feel free to point me in that direction.

[Think]

Let bell die...rogers sucks but not as bad as bell.http://www.xtremesystems.org/forums/images/smilies/laser.gif

[djino]

I have always been a cable customer but I'm moving and looking at Bell... how exactly does it work? How many TVs (tuners?) does a dish support? What costs are associated with increasing the number of TVs/tuners in your home?

They key consideration is to understand when additional dishes, and/or additional costs come in to play.

Thanks for answering this newb question... if anyone knows a good forum with the general "how Bell satellite TV" works, feel free to point me in that direction.

See -> http://www.digitalhome.ca/forum/forumdisplay.php?f=183

djino

[kevinlo2]

So will thesource.ca sell the 9242 to existing bell customers? Ie: can I walk in the store and pay the $449+GST as an existing customer or is this for new customers only?

I phoned TS to order the 9242 on Sat. The CSR does not ask if I am existing Bell customer. 9242 is only available online, but not in store. I got shipping email yesterday. I ship it to store to save the shipping cost.

Bell is sucked, but I like the 9242. I may switch to Telus or Shaw later on if they provide a better deal for new customer.

[evo_x]

hi everyone is it me or just that bell is losing more customers? I called in today and easily got the 40% off for a year. Whereas a few months ago they wouldn't even budge from 20%-30%. I passed up on the pvr offer to get the 40% but i think i'm gonna call one last time to see if they can give me both or i will just cancel and go to Telus.

[Bastich]

hi everyone is it me or just that bell is losing more customers? I called in today and easily got the 40% off for a year. Whereas a few months ago they wouldn't even budge from 20%-30%. I passed up on the pvr offer to get the 40% but i think i'm gonna call one last time to see if they can give me both or i will just cancel and go to Telus.

Did you ask the regular CSR, or did you have to go through retentions people to get the 40%?

[evo_x]

Did you ask the regular CSR, or did you have to go through retentions people to get the 40%?

I believe its called the Loyalty department as the rep mention that. I think its just another name for retentions. The regular billing/sales reps can't do much for you i doubt except apply some 1 time credits etc.. but yeah try for the 40 instead of the 20/30 thru retentions.

[Bastich]

I believe its called the Loyalty department as the rep mention that. I think its just another name for retentions. The regular billing/sales reps can't do much for you i doubt except apply some 1 time credits etc.. but yeah try for the 40 instead of the 20/30 thru retentions.

Ah, okay. Did you have to threaten cancellation to get through to them (as per OP), or did they voluntarily transfer you over?

[evo_x]

Ah, okay. Did you have to threaten cancellation to get through to them (as per OP), or did they voluntarily transfer you over?

yeah just call thru their bell express vu number and i believe its 6 for all other options then theres a number to cancel your service. I called on a weekday dont' know if that matters. Yes i did have to threaten to cancel.

[coleworld]

Call 1-888-673-3788
Follow these options.

Step #1 -> Press #1 for English
Step #2 -> Enter 10 digit phone number
Step #3 -> Press #6 for all other options
Step #4 -> Press #3 to cancel subscription
Step #5 -> Press #4 to cancel subscription (again!)
Step #6 -> It's going to ask you to enter your PIN, you may not have one, so just randomly enter 4 digits
Step #7 -> PIN again .. randomly enter 4 digits
Step #8 -> 'Please hold while we transfer your call.'

That's it, you're in on retention line now!!!

__________________________________________________ ______

Just called in for my parents, brought there bill down from $142 to $98 and got them another free HD PVR rental for 1 year.

You don't really need to threaten to cancel, just explain that there are great offers out there (do a search for a legit offer so at least you have one if they ask what youve been offered) and that you appreciate Bell but need consider switching based on price.... they should offer 40% OFF no problem.

P.S. Don't switch to Telus TV. The reliability is a joke, and the Guide display is disgusting, and hard to read (white and grey and black 'colors')

[351oreo]

I phoned cancellation line yesterday and asked the rep for the retention department. I was informed I was speaking to the retention department. After giving him my account number he immediately offered me 30% off. I asked for 40% and him pretended to ask his manager. It was no problem. The phone call probably lasted 1 minute. Thank you redflag for a 40% reduction off our TV bill.

[Memles]

Anyone have any experience doing this when there's a "Contract" involved? My parents are newly retired and trying to cut costs, but about a year ago they agreed to a two-year contract (w/ penalty for cancellation) for a measly $40 programming credit. They're not sure what the penalty would be, but it seems like the kind of red flag that would keep them from offering the 40% and all of that.

At least they have a "Our PVR is broken, so we're not happy with the reliability" for when they eventually take a stab at it.

[nufan]

Anyone have any experience doing this when there's a "Contract" involved? My parents are newly retired and trying to cut costs, but about a year ago they agreed to a two-year contract (w/ penalty for cancellation) for a measly $40 programming credit. They're not sure what the penalty would be, but it seems like the kind of red flag that would keep them from offering the 40% and all of that.

At least they have a "Our PVR is broken, so we're not happy with the reliability" for when they eventually take a stab at it.
I too would be keen to hear if anyone had any luck with "on contract" retention deals. I have 6 or so months left on mine. The obvious feeling is that since you are on contract they won't do squat (what are you gonna do, quit and pay the ETF anyway?).

I'm pretty resigned to the fact that I will wait until off contract to do the whole threaten to quit/get 30-40% off thing, but maybe it's worth trying before hand, who knows.

MTS (manitoba only) just came out with a deal in my area for $25 a month for the first 6 months, including 2 HD receiver rentals for 2 years (including their total home PVR). It might even be cheaper to pay the ETF for the difference in price per month, wonder if Bell will bite on that.

[evo_x]

I too would be keen to hear if anyone had any luck with "on contract" retention deals. I have 6 or so months left on mine. The obvious feeling is that since you are on contract they won't do squat (what are you gonna do, quit and pay the ETF anyway?).


Well I called in when i had 4 months left and I said i wanted to leave for another company and they mention i was still on contract. I told them i didn't care as the other company was offering a better deal in the long run i would be saving more money. They then asked me what kind of deal this was and i ********ed some offer and they gave me the 20% and i still wasn't satified as I told them i heard some friends/relatives were getting 30%. in the end they offered me 30%. Then called back when my contract was over and got the 40%. Hope this helps you. plus i believe its max 50 dollars from what i was told to cancel.

[dagos777]

Im currently on the 30% reduction plan as well for one year expiring early next year.

Im sure this has been answered but cant seem to find the answer. Is there a minimium price range you need to have to qualify for the 40% deal?

Before they offered me 30% off, I was paying 69$ plus tax for my service. With the 30%, im now paying 49$ plus tax. Is it possible to get 40% off with the rate im paying now?

I was thinking of inflating my services (maybe add movies package) right before my retention deal ends, and to try to get the 40% and then a month later, removing the movie package and still keep my 40% discount.

[timbit x]

Am I missing anything or should I jump on this deal?

HD PVR for the Year
30% off TV Bill
and $10 discount on Internet for 12 months.

They won't go to the 40% off.

I'm on their standard + 6 themes package. Got phone with them as well.

[thewit]

Hi
I called retentions and mentioned the recent Shaw Direct offer I received in the mail. Bell responed with 30% discount for 1 year on programing and a free HDPVR rental for 1 year.

I said okay.....than the agent saw that there aren't any Bell installers in my area of interior BC, which ment that they would not be able to offer the free HDPVR rental because an installer has to deliver/install it. I told her that I already have all the required switches/lnbs/cables, so no installer is requied to come to my house so just ship me one.

She again said no and the best thay could offer was a $100 programing credit if I purchased a HDPVR ie $499. I told I thought that was ludicrous.

Has anyone received a HDPVR free rental via retentions without needing an installer provide it?

Thanks
Tim

[Bastich]

Am I missing anything or should I jump on this deal?

HD PVR for the Year
30% off TV Bill
and $10 discount on Internet for 12 months.

They won't go to the 40% off.

I'm on their standard + 6 themes package. Got phone with them as well.
Were you trying for 40% on top of the other stuff, or did you ask for just the larger discount?
:cool:

[jblade44]

Were you trying for 40% on top of the other stuff, or did you ask for just the larger discount?
:cool:

I was talking to retentions, I am with Rogers now, cancelled Bell Nov of last year. She told me to wait as they have a new offer coming out in the next month to try and get old customers back. Offer includes free install for up to 4 rec plus 40% off for 1 yr. She said I should get something in the mail in the next couple weeks. I think I will wait and at least use it for leverage for Rogers to lower or extend my current offer.:razz:

[timbit x]

Were you trying for 40% on top of the other stuff, or did you ask for just the larger discount?
:cool:

I tried to get 40% on top of the free HD PVR for the year.

But with the $10 off internet a month they gave me, it made up for the 30% off I received.

Signed up one year contract, will see what will happen after the year.

[beripari]

Hi
I called retentions and mentioned the recent Shaw Direct offer I received in the mail. Bell responed with 30% discount for 1 year on programing and a free HDPVR rental for 1 year.

I said okay.....than the agent saw that there aren't any Bell installers in my area of interior BC, which ment that they would not be able to offer the free HDPVR rental because an installer has to deliver/install it. I told her that I already have all the required switches/lnbs/cables, so no installer is requied to come to my house so just ship me one.

She again said no and the best thay could offer was a $100 programing credit if I purchased a HDPVR ie $499. I told I thought that was ludicrous.

Has anyone received a HDPVR free rental via retentions without needing an installer provide it?

Thanks
Tim

Totally ludicrous!!! ESCALATE, ESCALATE, ESCALATE!

[leadingsimon]

As much as I dislike Bell services, I decided to help out my mom with retention and I think we scored a decent deal.

- 1 Free HD PVR (1 year)
- 30% off the monthly balance
- Free Installation on the new equipment

I tried to gun them down for a second HD receiver but they wouldn't budge. :lol:

[tofinoguy]

Hi
I called retentions and mentioned the recent Shaw Direct offer I received in the mail. Bell responed with 30% discount for 1 year on programing and a free HDPVR rental for 1 year.

I said okay.....than the agent saw that there aren't any Bell installers in my area of interior BC, which ment that they would not be able to offer the free HDPVR rental because an installer has to deliver/install it. I told her that I already have all the required switches/lnbs/cables, so no installer is requied to come to my house so just ship me one.

She again said no and the best thay could offer was a $100 programing credit if I purchased a HDPVR ie $499. I told I thought that was ludicrous.

Has anyone received a HDPVR free rental via retentions without needing an installer provide it?

Thanks
Tim

Bell will not provide rental equipment to anyone not serviced by a Bell installer. They would be unable to provide warranty service, cannot ensure that the wiring is installed to their specification, etc.

[TheOldGuy]

I got tried of all those incessant Bell signal substitutions at their uplink.

So I grabbed the Shaw Direct door to door deal in Ontario.

For $75, I got 1 HD + 2 SD receivers. I now pay $47 month + tax for 60 SD + 21 HD including all the sports channel HD. It also includes lifetime dish and receiver warranty.

Wife likes TCM. I never realized how soft TSN HD picture was on Bell until I got Shaw Direct. Sportnets ball games are much sharper as well.

[jjoaquin23]

i dunno if this was answered but when you get the 30% off on a one year contract, can you make changes to the programming like removing a theme pack. also, if i order a ppv event, is that subject to 30% off as well.

[jpaul]

Not sure if this has been answered before.. has anyone been able to extend the free 9142 rental after the intial first year, my 1 year is up in Nov.. :?: ,

[djino]

i dunno if this was answered but when you get the 30% off on a one year contract, can you make changes to the programming like removing a theme pack

Yes and the 30% will reflect the changes.

if i order a ppv event, is that subject to 30% off as well.

Nope. They will display it in a different section different from the programming section which will not raise the dollar amount of the 30% off credit.

djino

[djino]

Not sure if this has been answered before.. has anyone been able to extend the free 9142 rental after the intial first year, my 1 year is up in Nov.. :?: ,

I can't answer from experience, but from reading this thread, I'd say the answer is 95% No. You usually can only extend the xx% off programming.

The 5% that were able to do it had to send back the 92xx they had and get it replaced with the 9241 which was then free for another 12 months.

My 9242 free rental will be complete in December also. Since its usually very difficult to get a CSR to renew this free rental, I'm gonna try to get them at least to upgrade my 30% to 40% off programming and keep my 9242 as the $20 rental fee . In the end my bill should increase by $5-10 instead of the full $20. I suggest you do the same here.

djino

[ChzPlz]

I just went through this - my free year of the 9242 is up in December. I got offered 30% for an additional 6 months, or 20% for 12 months. No extension of free PVR. I said that I was looking at Rogers offer and he totalled up all the discounts I got over the past year and asked if that wasn't enough to make me stay. I said no, and he called my bluff and started the cancellation process.

Note - I only have TV with Bell - no home phone or internet, so I'm not a big customer of theirs.

I can't answer from experience, but from reading this thread, I'd say the answer is 95% No. You usually can only extend the xx% off programming.

The 5% that were able to do it had to send back the 92xx they had and get it replaced with the 9241 which was then free for another 12 months.

My 9242 free rental will be complete in December also. Since its usually very difficult to get a CSR to renew this free rental, I'm gonna try to get them at least to upgrade my 30% to 40% off programming and keep my 9242 as the $20 rental fee . In the end my bill should increase by $5-10 instead of the full $20. I suggest you do the same here.

djino

[bubble.tea]

Call 1-888-673-3788
Follow these options.

Step #1 -> Press #1 for English
Step #2 -> Enter 10 digit phone number
Step #3 -> Press #6 for all other options
Step #4 -> Press #3 to cancel subscription
Step #5 -> Press #4 to cancel subscription (again!)
Step #6 -> It's going to ask you to enter your PIN, you may not have one, so just randomly enter 4 digits
Step #7 -> PIN again .. randomly enter 4 digits
Step #8 -> 'Please hold while we transfer your call.'

That's it, you're in on retention line now!!!

__________________________________________________ ______

Just called in for my parents, brought there bill down from $142 to $98 and got them another free HD PVR rental for 1 year.

You don't really need to threaten to cancel, just explain that there are great offers out there (do a search for a legit offer so at least you have one if they ask what youve been offered) and that you appreciate Bell but need consider switching based on price.... they should offer 40% OFF no problem.

P.S. Don't switch to Telus TV. The reliability is a joke, and the Guide display is disgusting, and hard to read (white and grey and black 'colors')

Should be posted to post #1.

[attitude21]

I just got a discount on my phone lines for one year, and satellite for one year. But this time around (second year I've asked for discount) they weren't able to give me a free PVR rental for one year, that I got last year. I asked several times, but she wasn't able to do it. Said I could try asking the satellite department, they might be able to do something for me.

Anyone else get this?

My original offer was 30% off satellite, $5 off PVR rental, and a significant discount off of home phone (forget the amount, but it was about $10-15 a month). They were having some issues adding my $5 PVR rental discount, so I called today and they credited the $5 for the past two months that it shoudl have been there, and they gave me 40% instead of the 30%, and extended it a couple of months. They also indicated that I should be receving another $5 discount for a bundle (on phone and satellite), but I was tired of fighting, just wanted what I was originally promised, so we'll see if I get that extra $5 or not.

[BobLoblaw]

I just finished talking with retentions, and they initially offered me the free HD receiver for 2 yrs. I told them I would like to purchase the 6131 HD recvr. and they gave it to me for $99, I then told them I wanted to add a sports pack and a movie pack.
The new total was $62./month. I have the basic package now and it costs me $35./month for SD programming. She then offered my 30% off programming for a yr, and an additional $5.00 off a month if I bundle my Bell phone with the ExpressVu.
So after about 10 minutes of my time, I end up getting the new dish installed, HD programming, + 2 new theme packs for a total of $39.30/month as compared to the basic SD programming for $35./month. I went with the 6131 as they can be adapted to PVR with a external HDD that are now under $100. for a TB.
Thanks to the OP for the advice.

[ChzPlz]

I went with the 6131 as they can be adapted to PVR with a external HDD that are now under $100. for a TB.

Whoa. Thanks for this. I was bummed that they wouldn't extend my free HDPVR rental. IF I can get them to give me a free rental on one of these, I've got external hard drives that'll turn this into a HDPVR. And if they won't, at the price they're selling the 6131 for, it might be just worth buying.

[gfully1]

I just went from SD at $35 a month for basic and bought an 2 HD recievers at 50% off ($199 each less $100 credit for each) so 2 recievers for $200. I was first given basic and free HD channels plus 2 themes for $36.50 a month. I called back the next night and said I was looking for one more theme...the girl in retentions I was speaking to ended up working it out as a better deal with 5 themes for $41.00 per month all said and done.

[vesatoskala89]

just wondering.. just say i call on behalf of my dad (he doesnt know how to speak english) since the bell is under his name would they need him to give confirmation on the phone after i'm done negotiating?

thanks

[Zoolou]

just wondering.. just say i call on behalf of my dad (he doesnt know how to speak english) since the bell is under his name would they need him to give confirmation on the phone after i'm done negotiating?

thanks

Yeah they need confirmation that you are speaking on his behalf to re-negotiate a better package for him....had to do that for my folks...there wasn't any problem

[beripari]

just wondering.. just say i call on behalf of my dad (he doesnt know how to speak english) since the bell is under his name would they need him to give confirmation on the phone after i'm done negotiating?

thanks

Good luck with that one! See my post #1007

http://www.redflagdeals.com/forums/bell-expressvu-hd-retention-free-pvr-1-year-free-hd-receiver-2-years-550508/68/

re the problems I encountered because "Bell" had me down as a 3rd party - even though we've been customers for over 20 yrs and the bill is in BOTH mine/hubby's name! They said I can make "changes" to the account but I have no authority for cancellation.

[mayble]

Our ExpressVu contract just came up for renewal and my dh called today indicating we wanted a better deal or we would cancel our service. Right off the bat, my dh was offered 40% off for a year, he took with without further negotiating. Not sure if we could have gotten a better deal, but pretty happy with the offer thanks to this forum.

[djino]

So my Free Rental of 9242 and 30% Off for 12 Months has come to an end and so I called up today to "cancel" :).

Went straight to the loyalty department by choosing "Cancel Programming" when dialing 1-888-sky-dish. Told the CSR that I would like to cancel my programing and after will cancel my Bell Internet as the price of my 9242 Rental Credit/Programming Credit will stop and my Cable provider is offering a cheaper deal.

The CSR placed me on hold to take a look at my account and came back and said he could continue to offer me 30% Off for another 12 Months. I asked if there was anything he could do for the 9242 Rental as I would stay if things would remain the same, He said he could start up another 12 Months rental credit, but I'd have to sent back the 9242 and they'd send a tech along with a 9241.

Since I do not use the Dual-TV option with the 9242 nor the OTA, along with having several unused HDMI cables, I decided it was worth it to save $240+tax over the year to swap the receivers and everything will remain the same (30% off for a year, $20 rental receiver credit for a year along with my already in place $10 Bundle Credit).

Now time to call Bell Internet to keep my $24.95/month for Internet Performance for another 12 months.

djino
"Another client saved. Thank you Bell TV"

[tsgee]

just wondering.. just say i call on behalf of my dad (he doesnt know how to speak english) since the bell is under his name would they need him to give confirmation on the phone after i'm done negotiating?

thanks

I had this same problem. All I did was phone and we setup a pin for the account. Now any changes to programming or discounts I just call up give my dads information and pin.

[Skywalker514]

Just got off the phone with them , After telling the first CSR I want to cancel all my services I have with them today and move over to Rogers
,he said he can cancel one service but if i wanted to cancel them all i would have to talk to his supervisor
he then put me on hold for a good 10 minutes, till I was put through to the Retention Line. CSR told me he couldn't offer me more features or speed increases since i have all the top packages from bell.
He then proceeded to drop money off my bill like it was Christmas my original bill was $255 and they dropped it to $111 a month , that's for Phone,Satellite and Internet.
.
Thanks OP ::cheesygri

[Spidey]

I tried again today since its been 6 months since I called. Since I already had 30% off from the last phone call I couldnt get them to budge. Tried to get thr PVR rental waived again.

Oh well, Ill try again in 6 months

[jpaul]

So my Free Rental of 9242 and 30% Off for 12 Months has come to an end and so I called up today to "cancel" :).

Went straight to the loyalty department by choosing "Cancel Programming" when dialing 1-888-sky-dish. Told the CSR that I would like to cancel my programing and after will cancel my Bell Internet as the price of my 9242 Rental Credit/Programming Credit will stop and my Cable provider is offering a cheaper deal.

The CSR placed me on hold to take a look at my account and came back and said he could continue to offer me 30% Off for another 12 Months. I asked if there was anything he could do for the 9242 Rental as I would stay if things would remain the same, He said he could start up another 12 Months rental credit, but I'd have to sent back the 9242 and they'd send a tech along with a 9241.

Since I do not use the Dual-TV option with the 9242 nor the OTA, along with having several unused HDMI cables, I decided it was worth it to save $240+tax over the year to swap the receivers and everything will remain the same (30% off for a year, $20 rental receiver credit for a year along with my already in place $10 Bundle Credit).

Now time to call Bell Internet to keep my $24.95/month for Internet Performance for another 12 months.

djino
"Another client saved. Thank you Bell TV"

Well I need to call soon..my contract is kinda wierd.. as I have already renewed my 30% off for another year about 2 months ago.. but my the contract for the reciever ends in a few weeks.. intially I got the reciever a few months later cause I did not have a hd TV at the time.. once I got the TV I got the reciever.. . Anyways I do use the dual tuner options, so I need to keep this reciever.. hopefully they give me some kind of discount.. if not will look into buying one...

[djino]

I do use the dual tuner options, so I need to keep this reciever

Both 9242 and 9241 are dual tuner Receivers.

I was referring to the 9241 not having the 2 TV option (to be able to hook it up to 2 TVs and have both TVs be watching two different channels). This option is not something I need as I always have the 9242 hooked up to 1 TV only. So swapping this with a 9241 wont change anything for home setup.

djino

[jayoldschool]

Just got off the phone. My second retentions deal just ran out (40%year, free 9242). I got 30% off for a year, $20 credit, and a free 9241 for a year. The 9242 goes back. Another painless call to save lots of cash.:D

[thewongster]

I currently have an older BEV satellite along with 2 old SD receivers. I've been with bell for maybe around 8 years, but with no contract. I also have a bell dish at my grandmother's house under my contract. I have the basic package and I also have internet and phone signed up with them. I'm thinking of making the move to HD by upgrading the dish and getting the receivers. Will I be able to get any of these great retention offers, even though I'm not signed on a contract?

I was hoping that I could get the 2 HD receivers (6131HDs) for the current promotion price to new customers ($99) and also get free installation is this asking too much? I just wanted to know before calling them up and telling them a ridiculous demand... What do you think guys?

I live in Montreal BTW if that might help (or not?).

[beripari]

I currently have an older BEV satellite along with 2 old SD receivers. I've been with bell for maybe around 8 years, but with no contract. I also have a bell dish at my grandmother's house under my contract. I have the basic package and I also have internet and phone signed up with them. I'm thinking of making the move to HD by upgrading the dish and getting the receivers. Will I be able to get any of these great retention offers, even though I'm not signed on a contract?

I was hoping that I could get the 2 HD receivers (6131HDs) for the current promotion price to new customers ($99) and also get free installation is this asking too much? I just wanted to know before calling them up and telling them a ridiculous demand... What do you think guys?

I live in Montreal BTW if that might help (or not?).

I'm in Toronto & basically got what you want + discount on programming - all without a contract. We don't have any other Bell services so that could be a negotiating contract for you. They provided the installation FREE so make sure you get that. We bought a PVR from them @ 50% off!! (negotiated!); wanted to get a 2nd one but instead, we bought 6131 @ the Source & Bell credited our account for the difference - again, all pre-negotiated.

So, its possible!

[Bastich]

Both 9242 and 9241 are dual tuner Receivers.

I was referring to the 9241 not having the 2 TV option (to be able to hook it up to 2 TVs and have both TVs be watching two different channels). This option is not something I need as I always have the 9242 hooked up to 1 TV only. So swapping this with a 9241 wont change anything for home setup.

Unless you're using the second (RF) remote as your main room controller, due to line-of-sight issues.
:cool:

[azncapcom]

Does anyone know the charge for cancelling a contract? Is it similar to rogers like $20/month remaining?
This is for all 3 services

[RedSoxFan]

Just got off Retention.

40% off + free 6131 rental for 2 years

Couldnt`get them to wave the 20$ 9242 rental but its not bad imho

[inhaliburton]

Am moving from Haliburton area to Wellington, ON which is near Picton, ON.

Signed up with Cogeco for TV (no Internet or phone yet), cancelled Bell TV and Internet. Got a call 3 days later from Retention (?) dept. and was offered 40% initially, then 50% on programming and free PVR for a year, then 10.00 per month forever.

Second standard HD receiver for 3.00 / month forever.

Was told that NEW standard rental prices are 10.00/month and 3.00/month for PVR and Standard receiver.

Saw on another post that someone got PVR free for 2 years. Correct?

The above is with "no contract."

[SeeWhy2]

Am moving from Haliburton area to Wellington, ON which is near Picton, ON.

Signed up with Cogeco for TV (no Internet or phone yet), cancelled Bell TV and Internet. Got a call 3 days later from Retention (?) dept. and was offered 40% initially, then 50% on programming and free PVR for a year, then 10.00 per month forever.

Second standard HD receiver for 3.00 / month forever.

Was told that NEW standard rental prices are 10.00/month and 3.00/month for PVR and Standard receiver.

Saw on another post that someone got PVR free for 2 years. Correct?

The above is with "no contract."

Have fun in Wellington! We lived in Picton for over 20 years & it is beautiful country - in the summer :)
We had our trailer at Wilow Ridge Campgrounds just outside of Wellington on West Lake.
BTW welcome to RFD and thanks for the Bell info update!

[Mecne]

Just got off the phone with Rententions..

I had called over a year ago and got 40% off my bill and free rental on the 6131 for 2 years..

My 40% lapsed back in Sept billing cycle. It was odd. they creditd the accoutn for the full 2 year rental at once.. $240 . as that one is 10 per month.. which whatever..a credit is a credit..

Right off the bat the CS says .. you had 40% off you bill previously would you like that again? Dam skippy ..
Then I said I don't want to rent the receiver anymore.. I would rather buy it out right.. NP with that.. but she had to check on something.. put me on hold.. Came back and said I can offer you the new customer price of $199.99 - $100.00 credit .. Make is so!!!!

So I got 40% off total programming for 1 year and a 6131 for $99.99 on no contract.!!

I agree with above posts.. check and watch your bill , I had to call twice with my first rentention offer..

Happy to stay with Bell Expressvu with these offers.. Best recievers and quality for where I live in Rural Ontario ..


M

[jpaul]

Both 9242 and 9241 are dual tuner Receivers.

I was referring to the 9241 not having the 2 TV option (to be able to hook it up to 2 TVs and have both TVs be watching two different channels). This option is not something I need as I always have the 9242 hooked up to 1 TV only. So swapping this with a 9241 wont change anything for home setup.

djino

Sorry meant I need the option of being able to hook up 2 tv's..

[inhaliburton]

Thanks for the welcome and kind words.

Can someone please tell me if the PVR Pro can run 2 TVs? What model will it likely be?

Regards, Paul.
++++++++++

Have fun in Wellington! We lived in Picton for over 20 years & it is beautiful country - in the summer :)
We had our trailer at Wilow Ridge Campgrounds just outside of Wellington on West Lake.
BTW welcome to RFD and thanks for the Bell info update!

[djino]

Thanks for the welcome and kind words.

Can someone please tell me if the PVR Pro can run 2 TVs? What model will it likely be?

Regards, Paul.
++++++++++

PVR Pro? Huh?

If you are referring to the HD PVR Plus, this is Bell's 9241.

Currently right now you can no longer get a 2 TV option PVR from Bell. The 9241 is a dual tuner PVR, but does not have the option of hooking up to 2 TVs for different viewing.

djino
"You could check Fleabay or stores like The Source for a 9242 Model"

[inhaliburton]

PVR Pro? Huh?

If you are referring to the HD PVR Plus, this is Bell's 9241.

Currently right now you can no longer get a 2 TV option PVR from Bell. The 9241 is a dual tuner PVR, but does not have the option of hooking up to 2 TVs for different viewing.

djino
"You could check Fleabay or stores like The Source for a 9242 Model"

Thanks djino, for clearing that up for me.

Regards, Paul.

[hempopotamus]

Unless you're using the second (RF) remote as your main room controller, due to line-of-sight issues.
:cool:

Which is exactly what we do. My PVR is behind a wooden door so I exclusively use the RF remote.

[rabuol]

Just finished trying to renew last year's offer (free 9242 rental for a year + 30% off prgrm + free HD for 6 months).....

Was offered 30% off prgrm + 25% off the cost of a new 9241.....which I rejected. The 9242 is for me a better choice.

Decided to buy a new 9242 form The Source @ $ 450.00...Dell didn't want to offer free credits...but offered 40% off prgrm.

My prgrm cost is now $93.00 and with 40% off this will work at a $37.20 @ month saving + another $20.00 saving for the PVR 9242 rental...which means that the PVR will be paid within a year and the savings ($57.20 + taxes @ month) will keep coming.

On the long run I should be better off...

Lou

[berriez]

I can't believe that I didn't do this earlier! I've been with Bell for 8 years or so paying around $80 a month. Just called today and they wouldn't budge for 40% for the longest period of time. But eventually they gave in. I asked for free rental of a HD PVR but they said they cant offer that.. so I accepted the 40% and hung up

I want to call them again, but how do I get a HD PVR (what would I say since I just accepted 40% off)?

Also, I have a telephone line with them (Paying 36.33 a month), is there a discount I can do for that aswell?

Thanks! So excited that my bill has dropped significantly, could've saved thousands if I knew about this before.

[fatcat99]

Called the cancellation line a few months back and got a 30% discount very easily, tried for more but the rep didn't budge. Got the story it would take a month, maybe two before it would show on billing. 4 months later and nothing, same pricing - called back again, played the upset customer card and got 40% and a 6131 HD receiver for $99. Rep offered free rental on the 6131 for a year, but got him to sell it instead. Pretty happy with the deal since I was in the market for another HD receiver anyway.

Watch your billing to make sure you get your discounts.

[celica00]

Did I screw myself?

Had 20% off programming + free HD PVR for a year. Year is up, but I still have one year left on contract.

Very soon my bill will be --- programming $69 + $20 rental for HD-PVR. Taxes around $100, which I would never pay.

Called retentions, she offered 30% off the bat, taking the bill to programming $48.30 + $20 rental for HD-PVR . Taxes around $77

I tried for 40% but she wouldn't budge. I told her I have to think about it and she said she will put the notes on my account in case I change my mind.

Now, when I call back what's the best game plan to get 40% off? With the notes on file, do I stand a chance?

Thanks!!!

[beripari]

Watch your billing to make sure you get your discounts.
Exactly! My new parti-time job is calling Bell on a regular basis - still trying to get the billing sorted out! Why does it always take them "3 months" for anything to appear, then when it does, its WRONG! Totally inefficient! Pretty soon, I'm going to start charging THEM for my time! Imagine the CEO receiving a bill from a customer!

[MattE71]

Newbie here...

Source has 9242 PVR's for $450.00. I called Bell about a month ago and they offered me a 9241 for $400.00 and 30% off my programming. I am thinking about paying the extra 50 bucks to be able to run two TV's with the 9242 and pick up a Panasonic V10 Plasma on boxing day somewhere. How hard do you have to push to get 40% off the programming? I have been a Bell customer for 8 years (standard def) and I own my recievers with no contract.

[suezieq4u]

Just called retention line cause my contract was up..after some haggling..got 30% off of programming and an immediate credit of $240 (to cover $20 rental fee of PVR for 12 mnths)...better than nothing :) ...which is exactly what I would've gotten in not 4 this thread..and all the helpful advice :)